Abstract/Summary

Purpose We investigated how personality traits are associated with workplace technostress (perception of stressors related to the use of Information and Communication Technologies—ICTs). Methodology We collected 95 self-rated and 336 observer-rated questionnaires using the Personality Audit and a shortened version of the Technostress Scale. To analyze relationships between personality dimensions and technostress, we applied partial least squares structural equation modeling. Findings Our study shows that in line with previous studies, self-esteem is negatively related to levels of technostress. Contrary to our expectations, conscientiousness is positively related to technostress. Finally, the gap between a person’s self-ratings and observer ratings in all personality dimensions is positively associated with technostress. Practical implications We showed that the experience of technostress varies significantly amongst individuals. By taking personality differences into account when allocating responsibilities and creating guidelines for ICT use at work, technostress could be addressed. Instead of setting organization-wide norms for availability and use, we suggest it would be more effective to acknowledge individual needs and preferences. Originality/value This study contributes to current technostress research by further examining antecedents, and by focusing on the role of personality. In addition, we examined how differences in “self” and “observer” ratings of personality characteristics may point to variations in the way individuals experience technostress. We outline concrete best practice guidelines for ICTs in organisations that take inter-individual differences into account.