Abstract/Summary

This study investigates the role of dynamic capabilities in the Information Technology (IT) governance view framework, and explores the relationship between three IT governance domains (Strategy, Management and Operations) and firm performance. It employs a mixed-methods approach with 42 interviews and survey from 134 successful European SMEs in the multi-country setting of Belgium, Bulgaria, Denmark, Spain and the UK. Our findings demonstrate that various IT governance mechanisms function as dynamic capabilities and are directly associated with firm performance. The impact of each mechanism is different. This study contributes to the field of IT Governance Framework in management and the results may be generalizable to wider economies and different organization types.