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A conceptual framework of frontline employees management in outsourced customer service operations

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Wongworawit, R., Clark, M. and Lyman, M. (2008) A conceptual framework of frontline employees management in outsourced customer service operations. In: AMA's SERVSIG, 5-7 June, Liverpool. (Unpublished)

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Item Type:Conference or Workshop Item (Paper)
Refereed:No
Divisions:Henley Business School > Marketing and Reputation
ID Code:20312
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