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Champions, converts, doubters, and defectors: the impact of shifting perceptions on momentum for change

Jansen, K., Shipp, A. J. and Michael, J. H. (2016) Champions, converts, doubters, and defectors: the impact of shifting perceptions on momentum for change. Personnel Psychology, 69 (3). pp. 673-707. ISSN 00315826

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To link to this item DOI: 10.1111/peps.12120


Maintaining momentum is a key influence on the ultimate success of large-scale change. In this paper, we develop theory to explain how stable vs. shifting change-supportive perceptions over time differentially influence the perceived momentum associated with goal-directed change (i.e., change-based momentum). We use cross-level polynomial regression and data obtained early and one year later within an organization implementing a lean manufacturing transformation to model changes in individual perceptions. Results suggest that momentum perceptions are higher for “Champions” (stable and high perceptions over time) as compared to “Converts” (increasing perceptions over time), but momentum perceptions are lower for “Defectors” (decreasing perceptions over time) as compared to “Doubters” (stable and low perceptions over time). We find that even if participants converge upon change-supportive perceptions later in the change process, early divergent perceptions influence subsequent momentum for the change. These findings highlight the important role of temporal shifts in perceptions for organizational change processes.

Item Type:Article
Divisions:Henley Business School > Leadership, Organisations and Behaviour
ID Code:77980
Uncontrolled Keywords:change-based momentum; organizational change; shifting perceptions; time; cross-level polynomial regression


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