Tehrani, J., Michell, V. and Pan, Y.-C. (2018) Norm-based approach to incorporate human factors into clinical pathway: reducing human error and improving patient safety. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 73-82. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_8

Michell, V. and McKenzie, J. ORCID: https://orcid.org/0000-0002-2444-6264 (2017) Lessons learned: structuring knowledge codification and abstraction to provide meaningful information for learning. VINE Journal of Information and Knowledge Management Systems, 47 (3). pp. 411-428. ISSN 2059-5891 doi: https://doi.org/10.1108/VJIKMS-11-2016-0061

Sun, L., Liu, K., Jambari, D. I. and Michell, V. (2016) Evaluating business value of IT towards optimisation of the application portfolio. Enterprise Information Systems, 10 (4). pp. 378-399. ISSN 1751-7575 doi: https://doi.org/10.1080/17517575.2014.939106

Michell, V. (2015) Exploring invention capability. In: Fifth International Symposium on Business Modelling and Software Design, 6-8 July 2015, Milan, Italy.

Roubtsova, E. and Michell, V. (2014) Behaviour models clarify definitions of affordance and capability. In: 6th Workshop on Behavioural Modelling: Foundations and Applications, 22nd July 2014, York, England.

Roubtsova, E. and Michell, V. (2014) KPIs and their properties defined with the EXTREME method. In: Business Modeling and Software Design. Lecture Notes in Business Information Processing, 173. Springer, pp. 128-149. ISBN 9783319066707 doi: https://doi.org/10.1007/978-3-319-06671-4_7 (Third International Symposium, BMSD 2013, Noordwijkerhout, The Netherlands, July 8-10, 2013, Revised Selected Papers)

Michell, V. and Roubtsova, E. (2014) Modelling capability and affordance as properties of human/machine resource systems. In: Proceedings of the 4th International Symposium on Business Modeling and Software Design, BMSD 2014, 24 - 26 June 2014, Luxembourg.

Michell, V., Rosenorn-Lanng, D. J., Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Currie, W. (2014) Patient safety and quality care through health informatics. IGI Global, pp486. ISBN 9781466645462

Nadhrah, N. and Michell, V. (2014) Workaround motivation model (WAMM): an adaptation of the Theory of Interpersonal Behaviour. In: 15th International Conference on Informatics and Semiotics in Organisations, 23 - 25 May 2014, Shanghai, China.

Michell, V. (2013) The capability-affordance model: a method for analysis and modelling of capabilities and affordances. In: Business Modelling and Software Design, July 4-6, 2012, Geneva, Switzerland, pp. 60-72.

Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448, Joshi, U. B. and Michell, V. (2013) Adapted customer relationship management implementation framework:facilitating value creation in nursing homes. Total Quality Management and Business Excellence, 24 (9-10). pp. 991-1003. ISSN 1478-3371 doi: https://doi.org/10.1080/14783363.2013.776771

Khashab, B., Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 and Michell, V. (2013) Towards developing a customer relationship management (CRM) strategy for supporting pre-implementation activities in business. In: 14th International Conference on Informatics and Semiotics in Organisation (ICISO), 25 -27 Mar 2013, Stockholm, Sweden, pp. 175-184.

Nadhrah, N. and Michell, V. (2013) A normative method to analyse workarounds in a healthcare environment: motivations, consequences, and constraints. In: 14th International Conference on Informatics and Semiotics in Organisation (ICISO), 25 -27 Mar 2013, Stockholm, Sweden, pp. 195-205.

Michell, V., Tehrani, G. and Liu, K. (2012) Are clinical documents optimised for patient safety? A critical analysis of patient safety outcomes using the EDA error model. Journal of Health Policy and Technology, 1 (4). pp. 214-227.

Tehrani, G., Liu, K. and Michell, V. (2012) Ontology modeling for generation of clinical pathways. Journal of Industrial Engineering and Management, 5 (2). ISSN 2013-8423 doi: https://doi.org/10.3926/jiem.586

Spence, C., Michell, V. and Spence, D. (2012) Calculating the application criticality and business risk from technology obsolescence. Business Modeling and Software Design, 109. pp. 91-112. ISSN 1865-1348 doi: https://doi.org/10.1007/978-3-642-29788-5_6

Michell, V. (2012) Knowledge intensive processes characteristics and improvement: a banking best practice example. In: 24th International Conference on Advances Information Systems Engineering; Information Services, 25 - 29 June 2012, Gdansk, Poland.

Chidzambwa, L. and Michell, V. (2011) Capturing social aspects of home telecare by applying semiotics. In: 9th ICICTH SAMOS 2011, 14th July 2011, Samos, Greece.. (Unpublished)

Michell, V. (2011) A focussed approach to business capability. In: Shishkov, B. (ed.) Proceedings of the First International Symposium on Business Modelling and Design. SciTePress, pp. 105-113. ISBN 9789898425683

Spence, C. and Michell, V. (2011) Assessing the business risk of technology obsolescence through enterprise modelling. In: First International Symposium on Business Modelling & Software Design, 2011, Bulgaria, pp. 61-73.

Liu, K., Sun, L., Jambari, D., Michell, V. and Chong, S. (2011) A design of business-technology alignment consulting framework. In: Mouratidis, H. and Rolland, C. (eds.) Advanced Information Systems Engineering: 23rd International Conference, CAiSE 2011, London, UK, June 20-24, 2011, Proceedings. Lecture Notes in Computer Science (6741). Springer, pp. 422-435. ISBN 9783642216398

Currie, W. L., Michell, V. and Abanishe, O. (2008) Knowledge process outsourcing in financial services: The vendor perspective. European Management Journal, 26 (2). pp. 94-104. ISSN 0263-2373 doi: https://doi.org/10.1016/j.emj.2007.11.002

Michell, V. and Fitzgerald, G. (1997) The IT outsourcing market-place: vendors and their selection. Journal of Information Technology, 12 (3). pp. 223-237. ISSN 0268-3962 doi: https://doi.org/10.1080/026839697345080