Al Soud, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A conceptual life event framework for government-to-citizen electronic service provision. In: Thirty Second International Conference on Information Systems. ICIS 2011 Proceedings. Paper 7, Shanghai, China.

Askool, S., Jacobs, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A method of analysing the use of social networking sites in business. In: Cruz-Cunha, M. M., Gonçalves, P., Lopes, N., Miranda, E. M. and Putnik, G. D. (eds.) Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions. IGI Global, pp. 119-139. ISBN 9781613501689

Balhareth, H. H. and Liu, K. (2011) Business-IT strategic alignment: linking organisational learning with strategic perspectives. International Journal of GSTF Business Review, 1 (1). ISSN 2251-2888

Balhareth, H. and Liu, K. (2011) Critical success factors for strategies of telecommunication companies in Saudi Arabia: the case of Mobily. In: 2nd Annual International Conference on Business Strategy and Organizational Behaviour (BizStrategy 2012), 7-8 May 2011, Bali, Indonesia.

Bechberger, E., Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041, McBride, T., Morton, A., Quintas, D. and Wong, C. H. (2011) The National Audit Office uses OR to assess the value for money of public services. Interfaces: An International Journal of the Institute for Operations Research and the Management Sciences, 41 (4). pp. 365-374. ISSN 0092-2102 doi: 10.1287/inte.1110.0551

Belitski, M. and Korosteleva, J. (2011) Entrepreneurship and cities: evidence from the post-communist world. Frontiers of Entrepreneurship Research, 31 (4). 3.

Belitski, M. and Peliova, J. (2011) Output sustainability to exogenous and endogenous shocks: evidence from emerging economies. International Journal of Sustainable Economy, 3 (3). p. 255. ISSN 1756-5812 doi: 10.1504/IJSE.2011.041105

Canhoto, A. I. and Clark, M., (2011) Complaints management 2.0: dealing with unhappy customers when everybody has an audience. Report. Henley Centre for Customer Management

Chai-Aravalert, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) The evolution of Green ICT practice: UK Higher Education Institutions case study. In: 2011 IEEE/ACM International Conference on Green Computing and Communications (GreenCom) 2011, 4-5 August 2011, Chengdu, Sichuan, P. R. China, pp. 220-225.

Chai-Arayalert, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A semiotic approach to analyse the influencing factors in knowledge transfer. In: Grant, K. (ed.) Proceedings of ICIME 2011 2nd International Conference on Information Management and Evaluation. Academic Publishing International Limited, pp. 103-111. ISBN 9781906638979

Chidzambwa, L. and Liu, K. (2011) A normative framework for aiding the configuration of home telecare solutions to meet personal requirements. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possiblilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy, The Netherlands, pp. 77-86. ISBN 9789490719005

Chidzambwa, L. and Michell, V. (2011) Capturing social aspects of home telecare by applying semiotics. In: 9th ICICTH SAMOS 2011, 14th July 2011, Samos, Greece.. (Unpublished)

Clark, M., Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2011) Enabling sustainability in a business-to-business context: how can suppliers enable and support their clients' sustainability initiatives most effectively? Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2011) How to implement best practice in strategic partnerships: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Fennemore, P., Canhoto, A. I. and Clark, M., (2011) An investigation of existing and emerging segmentation practices in online social media networks. Report. Henley Centre for Customer Management

Ghinea, G., Andres, F. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448, eds. (2011) Multiple sensorial media advances and applications: new developments in MulSeMedia. IGI Global, pp344. ISBN 9781609608217

Grzybek, H. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Development of a semantic graph-based scene description. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possibilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy. ISBN 9789490719005

Grzybek, H. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Generic unified modelling process for developing semantically rich, dynamic and temporal models. In: IASTED Modelling and Simulation, July 4-6 2011, Calgary, Canada.

Grzybek, H., Shah, H. H., Wiafe, I., Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Modeling building semantics: providing feedback and sustainability. In: World Renewable Energy Congress 2011, 8-11th May 2011, Linköping , Sweden, pp. 1016-1022.

Gu, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A multi-layered framework for modelling and assessing information flows in information intensive organisations based on organisational morphology. In: 13th International Conference on Informatics and Semiotics in Organisations (ICISO 2011), 4-6 July 2011, Leeuwarden, The Netherlands, pp. 111-118.

Gu, Z., Liu, K. and Dongmei, Z. (2011) Methods of modelling information intensive organisation. In: 2nd International Conference on Engineering and Business Management, 22-24 March 2011, Wuhan, China. (Unpublished)

Harrington, T. and Clark, M., (2011) Homeworking. Report. Henley Centre for Customer Management

Huang, Z., Liu, K. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) A normative approach to multi-agent systems for intelligent buildings. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possibilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy, The Netherlands, pp. 119-128. ISBN 9789490719005

Jacobs, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Valuation of the use of social media technologies for internal business activities. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possibilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy, The Netherlands, pp. 159-165. ISBN 9789490719005

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Appreciating individual differences: exposure time requirements in virtual space. In: Ghinea, G., Andres, F. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (eds.) Multiple Sensorial Media Advances and Applications: New Developments in MulSeMedia. IGI Global, pp. 60-79. ISBN 9781609608217

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698, Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Morar, S. (2011) Learning space in virtual environments: understanding the factors influencing training time. In: Ciaramitaro, B. (ed.) Virtual worlds and e-commerce: technologies and applications for building customer relationships. IGI Global, pp. 216-230. ISBN 9781616928087

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041 and Sterman, J. D. (2011) Jay Wright Forrester. In: Assad, A. A. and Gass, S. I. (eds.) Profiles in operations research : pioneers and innovators. International Series in Operations Research & Management Science (147). Springer, Boston, pp. 363-386. ISBN 9781441962805

Lemke, F., Clark, M. and Wilson, H. (2011) Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39 (6). pp. 846-869. ISSN 1552-7824 doi: 10.1007/s11747-010-0219-0

Liu, K. and Benfell, A. J. (2011) Pragmatic web services: a semiotic viewpoint. In: Cordeiro, J. , Ranchordas, A. and Shishkov, B. (eds.) Software and Data Technologies. Communications in Computer and Information Science (50). Springer, pp. 18-32. ISBN 9783642201158 doi: 10.1007/978-3-642-20116-5_2

Liu, K., Duangsuwan, J. and Huang, Z. (2011) Intelligent agents enabling negotiated control of pervasive environments. Chiang Mai Journal of Scienc, 38 (2). pp. 99-122. ISSN 0125-2526

Liu, K., Sun, L., Jambari, D., Michell, V. and Chong, S. (2011) A design of business-technology alignment consulting framework. In: Mouratidis, H. and Rolland, C. (eds.) Advanced Information Systems Engineering: 23rd International Conference, CAiSE 2011, London, UK, June 20-24, 2011, Proceedings. Lecture Notes in Computer Science (6741). Springer, pp. 422-435. ISBN 9783642216398

Manwani, S. and Carr, R. (2011) Driving service agility: a longitudinal case in Yell. In: ICDS 2011, The Fifth International Conference on Digital Society, 23 - 28 February 2011, Gosier, Guadeloupe, France, pp. 13-17.

Michell, V. (2011) A focussed approach to business capability. In: Shishkov, B. (ed.) Proceedings of the First International Symposium on Business Modelling and Design. SciTePress, pp. 105-113. ISBN 9789898425683

Moran, S., Chidzambwa, L. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Assessment of assistive technologies based on the PSA-BI model. In: International Conference on Pervasive Technologies Related to Assistive Environments, 25-27 May, 2011, Crete, Greece.

Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Moran, S. (2011) A semiotic analysis of a model for understanding user behaviours in ubiquitously monitored environments. International Journal of Information Systems and Social Change, 2 (3). pp. 36-47. ISSN 1941-868X doi: 10.4018/jissc.2011070103

Opoku-Anokye, S., Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Enterprise intelligence: searching for a single version of the truth. In: ICBIFE 2011 - International Conference on Business Intelligence and Financial Engineering, 12-13 December 2011, Hong Kong.

Rambo, K. and Liu, K. (2011) Articulating stakeholders perspectives of culture-sensitive e-commerce design targeting female consumers in Saudi Arabia. International Journal for Infonomics, 4 (1). pp. 473-483. ISSN 1742-4712

Rambo, K. and Liu, K. (2011) Articulating stakeholders perspectives of culture-sensitive e-commerce design targeting female consumers in Saudi Arabia. In: International Conference on Information Society (i-Society), 2010. IEEE, London , pp. 449-454. ISBN 9781457718236

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N., (2011) An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context. Report. Henley Centre for Customer Management

Shaw, N. and Manwani, S. (2011) Extending feature usage: a study of the post-adoption of electronic medical records. In: The 19th European Conference on Information Systems, 9-11 June, 2011, Helsinki, Finland.

Spence, C. and Michell, V. (2011) Assessing the business risk of technology obsolescence through enterprise modelling. In: First International Symposium on Business Modelling & Software Design, 2011, Bulgaria, pp. 61-73.

Sun, Y. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) The decomposed UTAUT model for analysing people's motivation in participatory sensing. In: Third international conference on eParticipation (ePart 2011), 29 August - 1 September 2011, Delft, The Netherlands. (Unpublished)

Tan, Y. L. and Macaulay, L. A. (2011) Factors affecting regional SMEs progression to Digital Business Ecosystems. In: 17th Americas Conference on Information Systems (AMCIS 2011), 4-7 August, 2011, Detroit, USA.

Tan, Y. L. and Macaulay, L. A. (2011) The impact of Group Intelligence software on enquiry-based learning. The International Journal of Learning, 6 (1). pp. 84-102. ISSN 1447-9494 doi: 10.1504/IJLT.2011.040151

Tiffin, R. and Arnoult, M. (2011) The public health impacts of a fat tax. European Journal of Clinical Nutrition, 65 (4). pp. 427-433. ISSN 0954-3007 doi: 10.1038/ejcn.2010.281

Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Designing persuasive third party applications for social networking services based on the 3D-RAB model. In: Park, J. J.., Yiang, L. T. and Lee, C. (eds.) Future information technology : 6th international conference, FutureTech 2011, Loutraki, Greece, June 28-30, 2011, proceedings. Part II. Communications in computer and information science (185). Springer, Berlin, pp. 54-61.

Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Moran, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Considering user attitude and behavior in persuasive systems design: the 3D-RAB model. In: The 19th European Conference on Information Systems, 9 -12 June 2011, Helsinki, Finland.

Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Moran, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Considering user attitude and behaviour in persuasive systems design: the 3D-RAB model. In: 19th European Conference on Information Systems 2011 Proceedings. Paper 186, Helsinki, pp. 2292-2301.

Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. K. (2011) The financial system reform in China: the lesson learnt from the global financial crisis. Corporate Ownership and Control, 8 (4). pp. 56-63. ISSN 1727-9232

Yu, E. and Yang, J. ORCID: https://orcid.org/0000-0002-2394-3058 (2011) Paying for long-term performance: restructuring bankers’ pay for risk regulation. In: British Academy of Management Conference, 13-15 September 2011, Aston University, Birmingham.

Yu, J. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Improving aircraft maintenance, repair, and overhaul: A novel text mining approach. In: International Conference on Intelligent Computing and Intelligent Systems, November 18-20, 2011, Guangzhou, China.

Yu, J., Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448, Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 and Ke, L. (2011) New advances in aircraft MRO services: data mining enhancement. In: Fourth International Workshop on Advanced Computational Intelligence (IWACI2011), 19-21 October 2011, Wuhan, China.

Yu, P., Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. K. (2011) Developing “Best Practices” for bankers’ pay in line with Basel III. Risk Governance and Control: Financial Markets and Institutions, 1 (3). pp. 7-16. ISSN 2077-429

Zainol, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Information fields in context-based activity design. In: 13th International Conference on Informatics and Semiotics in Organisations (ICISO 2011), 4-6 July 2011, Leeuwarden, The Netherlands, pp. 103-110.