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Al Soud, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A conceptual life event framework for government-to-citizen electronic service provision. In: Thirty Second International Conference on Information Systems. ICIS 2011 Proceedings. Paper 7, Shanghai, China.

Askool, S., Jacobs, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A method of analysing the use of social networking sites in business. In: Cruz-Cunha, M. M., Gonçalves, P., Lopes, N., Miranda, E. M. and Putnik, G. D. (eds.) Handbook of Research on Business Social Networking: Organizational, Managerial, and Technological Dimensions. IGI Global, pp. 119-139. ISBN 9781613501689

B

Balhareth, H. H. and Liu, K. (2011) Business-IT strategic alignment: linking organisational learning with strategic perspectives. International Journal of GSTF Business Review, 1 (1). ISSN 2251-2888

Balhareth, H. and Liu, K. (2011) Critical success factors for strategies of telecommunication companies in Saudi Arabia: the case of Mobily. In: 2nd Annual International Conference on Business Strategy and Organizational Behaviour (BizStrategy 2012), 7-8 May 2011, Bali, Indonesia.

Bechberger, E., Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041, McBride, T., Morton, A., Quintas, D. and Wong, C. H. (2011) The National Audit Office uses OR to assess the value for money of public services. Interfaces: An International Journal of the Institute for Operations Research and the Management Sciences, 41 (4). pp. 365-374. ISSN 0092-2102 doi: 10.1287/inte.1110.0551

Belitski, M. and Korosteleva, J. (2011) Entrepreneurship and cities: evidence from the post-communist world. Frontiers of Entrepreneurship Research, 31 (4). 3.

Belitski, M. and Peliova, J. (2011) Output sustainability to exogenous and endogenous shocks: evidence from emerging economies. International Journal of Sustainable Economy, 3 (3). p. 255. ISSN 1756-5812 doi: 10.1504/IJSE.2011.041105

C

Canhoto, A. I. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2011) Complaints management 2.0: dealing with unhappy customers when everybody has an audience. Report. Henley Centre for Customer Management

Chai-Aravalert, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) The evolution of Green ICT practice: UK Higher Education Institutions case study. In: 2011 IEEE/ACM International Conference on Green Computing and Communications (GreenCom) 2011, 4-5 August 2011, Chengdu, Sichuan, P. R. China, pp. 220-225.

Chai-Arayalert, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A semiotic approach to analyse the influencing factors in knowledge transfer. In: Grant, K. (ed.) Proceedings of ICIME 2011 2nd International Conference on Information Management and Evaluation. Academic Publishing International Limited, pp. 103-111. ISBN 9781906638979

Chidzambwa, L. and Liu, K. (2011) A normative framework for aiding the configuration of home telecare solutions to meet personal requirements. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possiblilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy, The Netherlands, pp. 77-86. ISBN 9789490719005

Chidzambwa, L. and Michell, V. (2011) Capturing social aspects of home telecare by applying semiotics. In: 9th ICICTH SAMOS 2011, 14th July 2011, Samos, Greece.. (Unpublished)

Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

D

Dibley, A. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2011) Enabling sustainability in a business-to-business context: how can suppliers enable and support their clients' sustainability initiatives most effectively? Report. Henley Centre for Customer Management

Dibley, A. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2011) How to implement best practice in strategic partnerships: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

F

Fennemore, P., Canhoto, A. I. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2011) An investigation of existing and emerging segmentation practices in online social media networks. Report. Henley Centre for Customer Management

G

Ghinea, G., Andres, F. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448, eds. (2011) Multiple sensorial media advances and applications: new developments in MulSeMedia. IGI Global, pp344. ISBN 9781609608217

Grzybek, H. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Development of a semantic graph-based scene description. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possibilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy. ISBN 9789490719005

Grzybek, H. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Generic unified modelling process for developing semantically rich, dynamic and temporal models. In: IASTED Modelling and Simulation, July 4-6 2011, Calgary, Canada.

Grzybek, H., Shah, H. H., Wiafe, I., Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Modeling building semantics: providing feedback and sustainability. In: World Renewable Energy Congress 2011, 8-11th May 2011, Linköping , Sweden, pp. 1016-1022.

Gu, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) A multi-layered framework for modelling and assessing information flows in information intensive organisations based on organisational morphology. In: 13th International Conference on Informatics and Semiotics in Organisations (ICISO 2011), 4-6 July 2011, Leeuwarden, The Netherlands, pp. 111-118.

Gu, Z., Liu, K. and Dongmei, Z. (2011) Methods of modelling information intensive organisation. In: 2nd International Conference on Engineering and Business Management, 22-24 March 2011, Wuhan, China. (Unpublished)

H

Harrington, T. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2011) Homeworking. Report. Henley Centre for Customer Management

Huang, Z., Liu, K. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) A normative approach to multi-agent systems for intelligent buildings. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possibilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy, The Netherlands, pp. 119-128. ISBN 9789490719005

J

Jacobs, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Valuation of the use of social media technologies for internal business activities. In: Jorna, R., Liu, K. and Faber, N. (eds.) Problems and Possibilities of Computational Humanities: Proceedings of 13th International Conference on Informatics and Semiotics in Organisations. Fryske Akademy, The Netherlands, pp. 159-165. ISBN 9789490719005

K

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Appreciating individual differences: exposure time requirements in virtual space. In: Ghinea, G., Andres, F. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (eds.) Multiple Sensorial Media Advances and Applications: New Developments in MulSeMedia. IGI Global, pp. 60-79. ISBN 9781609608217

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698, Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Morar, S. (2011) Learning space in virtual environments: understanding the factors influencing training time. In: Ciaramitaro, B. (ed.) Virtual worlds and e-commerce: technologies and applications for building customer relationships. IGI Global, pp. 216-230. ISBN 9781616928087

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Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041 and Sterman, J. D. (2011) Jay Wright Forrester. In: Assad, A. A. and Gass, S. I. (eds.) Profiles in operations research : pioneers and innovators. International Series in Operations Research & Management Science (147). Springer, Boston, pp. 363-386. ISBN 9781441962805

Lemke, F., Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 and Wilson, H. (2011) Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39 (6). pp. 846-869. ISSN 1552-7824 doi: 10.1007/s11747-010-0219-0

Liu, K. and Benfell, A. J. (2011) Pragmatic web services: a semiotic viewpoint. In: Cordeiro, J. , Ranchordas, A. and Shishkov, B. (eds.) Software and Data Technologies. Communications in Computer and Information Science (50). Springer, pp. 18-32. ISBN 9783642201158 doi: 10.1007/978-3-642-20116-5_2

Liu, K., Duangsuwan, J. and Huang, Z. (2011) Intelligent agents enabling negotiated control of pervasive environments. Chiang Mai Journal of Scienc, 38 (2). pp. 99-122. ISSN 0125-2526

Liu, K., Sun, L., Jambari, D., Michell, V. and Chong, S. (2011) A design of business-technology alignment consulting framework. In: Mouratidis, H. and Rolland, C. (eds.) Advanced Information Systems Engineering: 23rd International Conference, CAiSE 2011, London, UK, June 20-24, 2011, Proceedings. Lecture Notes in Computer Science (6741). Springer, pp. 422-435. ISBN 9783642216398

M

Manwani, S. and Carr, R. (2011) Driving service agility: a longitudinal case in Yell. In: ICDS 2011, The Fifth International Conference on Digital Society, 23 - 28 February 2011, Gosier, Guadeloupe, France, pp. 13-17.

Michell, V. (2011) A focussed approach to business capability. In: Shishkov, B. (ed.) Proceedings of the First International Symposium on Business Modelling and Design. SciTePress, pp. 105-113. ISBN 9789898425683

Moran, S., Chidzambwa, L. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Assessment of assistive technologies based on the PSA-BI model. In: International Conference on Pervasive Technologies Related to Assistive Environments, 25-27 May, 2011, Crete, Greece.

N

Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Moran, S. (2011) A semiotic analysis of a model for understanding user behaviours in ubiquitously monitored environments. International Journal of Information Systems and Social Change, 2 (3). pp. 36-47. ISSN 1941-868X doi: 10.4018/jissc.2011070103

O

Opoku-Anokye, S., Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Enterprise intelligence: searching for a single version of the truth. In: ICBIFE 2011 - International Conference on Business Intelligence and Financial Engineering, 12-13 December 2011, Hong Kong.

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Rambo, K. and Liu, K. (2011) Articulating stakeholders perspectives of culture-sensitive e-commerce design targeting female consumers in Saudi Arabia. International Journal for Infonomics, 4 (1). pp. 473-483. ISSN 1742-4712

Rambo, K. and Liu, K. (2011) Articulating stakeholders perspectives of culture-sensitive e-commerce design targeting female consumers in Saudi Arabia. In: International Conference on Information Society (i-Society), 2010. IEEE, London , pp. 449-454. ISBN 9781457718236

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, Samouel, P. and Hair, N., (2011) An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context. Report. Henley Centre for Customer Management

S

Shaw, N. and Manwani, S. (2011) Extending feature usage: a study of the post-adoption of electronic medical records. In: The 19th European Conference on Information Systems, 9-11 June, 2011, Helsinki, Finland.

Spence, C. and Michell, V. (2011) Assessing the business risk of technology obsolescence through enterprise modelling. In: First International Symposium on Business Modelling & Software Design, 2011, Bulgaria, pp. 61-73.

Sun, Y. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) The decomposed UTAUT model for analysing people's motivation in participatory sensing. In: Third international conference on eParticipation (ePart 2011), 29 August - 1 September 2011, Delft, The Netherlands. (Unpublished)

T

Tan, Y. L. and Macaulay, L. A. (2011) Factors affecting regional SMEs progression to Digital Business Ecosystems. In: 17th Americas Conference on Information Systems (AMCIS 2011), 4-7 August, 2011, Detroit, USA.

Tan, Y. L. and Macaulay, L. A. (2011) The impact of Group Intelligence software on enquiry-based learning. The International Journal of Learning, 6 (1). pp. 84-102. ISSN 1447-9494 doi: 10.1504/IJLT.2011.040151

Tiffin, R. and Arnoult, M. (2011) The public health impacts of a fat tax. European Journal of Clinical Nutrition, 65 (4). pp. 427-433. ISSN 0954-3007 doi: 10.1038/ejcn.2010.281

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Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Designing persuasive third party applications for social networking services based on the 3D-RAB model. In: Park, J. J.., Yiang, L. T. and Lee, C. (eds.) Future information technology : 6th international conference, FutureTech 2011, Loutraki, Greece, June 28-30, 2011, proceedings. Part II. Communications in computer and information science (185). Springer, Berlin, pp. 54-61.

Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Moran, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Considering user attitude and behavior in persuasive systems design: the 3D-RAB model. In: The 19th European Conference on Information Systems, 9 -12 June 2011, Helsinki, Finland.

Wiafe, I., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Moran, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Considering user attitude and behaviour in persuasive systems design: the 3D-RAB model. In: 19th European Conference on Information Systems 2011 Proceedings. Paper 186, Helsinki, pp. 2292-2301.

Y

Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. K. (2011) The financial system reform in China: the lesson learnt from the global financial crisis. Corporate Ownership and Control, 8 (4). pp. 56-63. ISSN 1727-9232

Yu, E. and Yang, J. ORCID: https://orcid.org/0000-0002-2394-3058 (2011) Paying for long-term performance: restructuring bankers’ pay for risk regulation. In: British Academy of Management Conference, 13-15 September 2011, Aston University, Birmingham.

Yu, J. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2011) Improving aircraft maintenance, repair, and overhaul: A novel text mining approach. In: International Conference on Intelligent Computing and Intelligent Systems, November 18-20, 2011, Guangzhou, China.

Yu, J., Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448, Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 and Ke, L. (2011) New advances in aircraft MRO services: data mining enhancement. In: Fourth International Workshop on Advanced Computational Intelligence (IWACI2011), 19-21 October 2011, Wuhan, China.

Yu, P., Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. K. (2011) Developing “Best Practices” for bankers’ pay in line with Basel III. Risk Governance and Control: Financial Markets and Institutions, 1 (3). pp. 7-16. ISSN 2077-429

Z

Zainol, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2011) Information fields in context-based activity design. In: 13th International Conference on Informatics and Semiotics in Organisations (ICISO 2011), 4-6 July 2011, Leeuwarden, The Netherlands, pp. 103-110.