Article

George, A. J. T. and Rose, S. (2025) What makes a ‘good’ coach? How stakeholder groups understand the virtues of a coach. International Journal of Evidence Based Coaching and Mentoring, 23 (1). pp. 6-23. ISSN 1741-8305 doi: 10.24384/3sd6-7179

George, A. J. T. ORCID: https://orcid.org/0000-0002-2866-0241 and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2024) Been around the block: Is the prior experience of coaches in the workplace helpful? Coaching: An International Journal of Theory, Research and Practice. ISSN 1752-1890 doi: 10.1080/17521882.2024.2413003

Shaban, A., Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310, Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 (2024) The invisible hand of touch: testing a tactile sensation-choice satisfaction model in online shopping. Journal of Sensory Studies, 39 (1). e12897. ISSN 1745-459X doi: 10.1111/joss.12897

George, A. J. T. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2024) The ultimate end: an exploration of the perspective of two stakeholder groups on the moral purpose of coaching. International Journal of Evidence Based Coaching and Mentoring, 22 (2). pp. 192-206. ISSN 1741-8305 doi: 10.24384/rk6x-7k35

Patterson, N. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching. Philosophy of Coaching: An International Journal, 8 (2). pp. 17-30.

George, A. J.T. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) Ethical decision-making: virtues for senior leadership in higher education. Management in Education. ISSN 0892-0206 doi: 10.1177/08920206231172027

Wilkinson, F. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2022) An exploration of the relationship between self-confidence and female leadership: the role of workplace coaching in supporting gender equality. Philosophy of Coaching, 7 (1). pp. 50-64. doi: 10.22316/poc/07.1.04

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Fandel, D., Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A. (2021) Sharing is the name of the game: exploring the role of social media communication practices on B2B customer relationships in the life sciences industry. Industrial Marketing Management, 93. pp. 52-62. ISSN 0019-8501 doi: 10.1016/j.indmarman.2020.12.013

Couch, S. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2020) Coaching culturally different members of international business teams - the role of cultural intelligence. International Coaching Psychology Review, 15 (1). pp. 59-80. ISSN 1750-2764

Butt, M. M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Wilkins, S. and ul-Haq, J. (2017) MNCs and religious influences in global markets: drivers of consumer-based halal brand equity. International Marketing Review, 34 (6). pp. 885-908. ISSN 0265-1335 doi: 10.1108/IMR-12-2015-0277

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Dhandayudham, A. (2014) Towards an understanding of internet-based problem shopping behaviour: the concept of online shopping addiction and its proposed predictors. Journal of Behavioral Addictions, 3 (2). pp. 83-89. ISSN 2062-5871 doi: 10.1556/JBA.3.2014.003

Tang, Y. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2014) Developing international business managers through international study visits to China. Journal of Teaching in International Business, 25 (2). pp. 119-133. ISSN 0897-5930 doi: 10.1080/08975930.2014.897917

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, Samouel, P. and Hair, N. (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88 (2). pp. 308-322. ISSN 0022-4359 doi: 10.1016/j.jretai.2012.03.001

Money, K., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2010) The impact of the corporate identity mix on corporate reputation. Journal of Brand Management, 18. pp. 197-211. ISSN 1479-1803 doi: 10.1057/bm.2010.31

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Hair, N. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 (2010) Online customer experience: a review of the business-to-consumer online purchase context. International Journal of Management Reviews, 13 (1). pp. 24-39. ISSN 1468-2370 doi: 10.1111/j.1468-2370.2010.00280.x

Portlock, A. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2009) Effects of ambush marketing: UK consumer brand recall and attitudes to official sponsors and non-sponsors associated with the FIFA World Cup 2006. International Journal of Sports Marketing & Sponsorship, 10 (4). pp. 271-286. ISSN 1464-6668

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Samouel, P. (2009) Internal psychological versus external market-driven determinants of the amount of consumer information search amongst online shoppers. Journal of Marketing Management, 25 (1-2). pp. 171-190. ISSN 1472-1376 doi: 10.1362/026725709X410089

Hair, N., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 (2009) Using qualitative repertory grid techniques to explore perceptions of business-to-business online customer experience. Journal of Customer Behaviour, 8 (1). pp. 51-65. doi: 10.1362/147539209X414380

Report

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2021) The Future of Work in the Customer Experience Environment. Report. Henley Centre for Customer Management, UK. pp15.

Fandel, D., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A., (2021) Sharing is the Name of the Game: B2B Social Media Customer Engagement in the Life Sciences industry. Report. Henley Centre for Customer Management, UK. pp10.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.

Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A., (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Money, K., (2012) Corporate reputation and B2B inter-firm partnerships. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, Samouel, P. and Hair, N., (2011) An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 and Hair, N., (2009) The key influences upon a positive online customer experience. Report. Henley Centre for Customer Management

Hair, N., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2008) Web quality and research update. Report. Henley Centre for Customer Management

Hair, N., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2007) Exploring the optimal customer experience online. Report. Henley Centre for Customer Management

Conference or Workshop Item

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Samouel, P. (2010) A relationship-based view of the internet: the development of an internet personality scale as a mechanism for consumers to express feelings towards the internet. In: 18th International Colloquium in Relationship Marketing, 27-30 Sept 2010, Henley Business School, UK.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2009) Corporate identity and the missing link to corporate reputation. In: Global brand conference: branding and society, 1-3 Sep 2009, Cambridge, UK. (Unpublished)

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 and Hair, N. (2008) Exploring notions of ideal customer experience in online business-to-business environments: a USA / European comparison. In: International Colloquium in Relationship Marketing Conference, 14-17 September 2008, Swansea UK. (Unpublished)

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2008) Marketing in the digital age: what does it mean today in practice? In: Institute of Fundraisers Convention: HMC Senior Management Track, July. (Unpublished)

Money, K., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2008) Where does corporate branding end and reputation management begin? In: 12th International Reputation Institute Conference, 29 May - 1 June, Beijing. (Unpublished)

Book

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Spinks, N. and Canhoto, A. I. (2023) Management research: applying the principles of business research methods. 2nd edition. Routledge. ISBN 9781032462967

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Spinks, N. and Canhoto, A. I. (2014) Management research: applying the principles. Routledge, London, pp440. ISBN 9780415628112