Article

Inoue, S., Furuta, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Kanno, T., Aoyama, H. and Brown, M. (2012) Cognitive process modelling of controllers in en route air traffic control. Ergonomics, 55 (4). pp. 450-464. ISSN 0014-0139 doi: 10.1080/00140139.2011.647093

Lane, D. ORCID: https://orcid.org/0000-0001-6658-7041 (2012) What is a ‘Policy Insight’? Systems Research and Behavioral Science, 29 (6). pp. 590-595. ISSN 1099-1743 doi: 10.1002/sres.2148

Lane, D. ORCID: https://orcid.org/0000-0001-6658-7041, Strohhecker, J. and Größler, A. (2012) Developing sustainable strategies with system dynamics. Systems Research and Behavioral Science, 29 (6). pp. 541-546. ISSN 1099-1743 doi: 10.1002/sres.2147

Michell, V., Tehrani, G. and Liu, K. (2012) Are clinical documents optimised for patient safety? A critical analysis of patient safety outcomes using the EDA error model. Journal of Health Policy and Technology, 1 (4). pp. 214-227.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, Samouel, P. and Hair, N. (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88 (2). pp. 308-322. ISSN 0022-4359 doi: 10.1016/j.jretai.2012.03.001

Spence, C., Michell, V. and Spence, D. (2012) Calculating the application criticality and business risk from technology obsolescence. Business Modeling and Software Design, 109. pp. 91-112. ISSN 1865-1348 doi: 10.1007/978-3-642-29788-5_6

Tehrani, G., Liu, K. and Michell, V. (2012) Ontology modeling for generation of clinical pathways. Journal of Industrial Engineering and Management, 5 (2). ISSN 2013-8423 doi: 10.3926/jiem.586

Williams, D. R. and Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 (2012) Methodology To model the energy and greenhouse gas emissions of electronic software distributions. Environmental Science and Technology, 46 (2). pp. 1087-1095. ISSN 0013-936X doi: 10.1021/es202125j

Yang, H., Li, W. ORCID: https://orcid.org/0000-0003-2878-3185, Liu, K. and Zhang, J. (2012) Knowledge-based clinical pathway for medical quality improvement. Information Systems Frontiers, 14 (1). pp. 105-117. ISSN 1572-9419 doi: 10.1007/s10796-011-9307-z

Book or Report Section

Balhareth, H. and Liu, K. (2012) A conceptual framework for aligning business and information systems from organisational learning perspective. In: Linger, H., Fisher, J., Barnden, A., Barry, C., Lang, M. and Schneider, C. (eds.) Building Sustainable Information Systems. Springer. ISBN 9781461475392

Inoue, S., Aoyama, H., Yamazaki, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Furuta, K. (2012) Task analysis and modelling based on Human-Centred design approach in ATC work. In: Bérenguer, G. and Soares, G. (eds.) Advances in safety, reliability and risk management. Taylor & Francis, London, pp. 703-708. ISBN 9780415683791 doi: 10.1201/b11433-99

Molina, S., Soto, I., Sun, L. and Liu, K. (2012) Pervasive environment for gases detection and collapses in underground mines. In: Material Research and Applications. Advanced Materials Research, 875-877. Trans Tech Publications, Durnten-Zurich, Switzerland, pp. 2056-2061. doi: 10.4028/www.scientific.net/AMR.875-877.2056

Report

Dibley, A., Yenicioglu, B. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2012) How collaborative innovation and co-creation can deliver value: a stakeholder approach. Report. Henley Centre for Customer Management

Hair, N. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2012) Multichannel integration evidence from the States and a review of the field. Report. Henley Centre for Customer Management

Perkins, N. and Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248, (2012) Multichannel in a complex world. Report. Henley Centre for Customer Management

Shapiro, M., Clark, M. ORCID: https://orcid.org/0000-0002-7123-4248 and Hair, N., (2012) Exploring online community participation. Report. Henley Centre for Customer Management

Conference or Workshop Item

Alsoud, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Towards a life-event oriented G2C e-service provision: the NoBLE Framework. In: Proceedings of the Eighteenth Americas Conference on Information Systems, 9-12 August 2012, Seattle.

Askool, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Investigation into the adoption intention of social CRM in Saudi banks. In: Information Society (i-Society), 2012 International Conference on, London, 402 -407.

Balhareth, H. B., Liu, K. and Manwani, S. (2012) Achieving business and IT alignment from organisational learning perspectives. In: International Conference on Business Information Systems (ICBIS’12), 27-28 June 2012, Paris, France, pp. 937-940. (World Academy of Science, Engineering and Technology, Issue 66, June 2012)

Balhareth, H., Liu, K. and Manwani, S. (2012) Aligning business and IT from multi-level learning perspectives. In: The 17th UKAIS Conference on Information Systems, 27-28 March 2012, Oxford, UK.

Chai-Arayalert, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Towards a semiotic approach to practice-oriented knowledge transfer. In: International Conference on Knowledge Management and Information Sharing (KMIS 2012), 4-7 October, 2012, Barcelona, Spain, pp. 119-124.

Elhussain, M. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Analysing the factors that influence tag choice based on semiotic analysis and activity theory. In: International Conference on Social Informatics, 14 - 16 December 2012, Washington, DC.

Gao, H., Chen, X. and Liu, K. (2012) An ontological approach to personalized medical knowledge matching. In: 2nd International Conference on Logistics, Informatics and Service Science, 2012, Beijing, China, pp. 247-255. (Gao Huiying, Chen Xiuxiu, Liu Kecheng. (2012). An ontological approach to personalized medical knowledge matching. Advances in Information Sciences and Service Sciences, 4(23): 247-255. (Published))

Gao, H., Chen, X. and Liu, K. (2012) An ontological approach to personalized medical knowledge recommendation. In: The 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012), 2012, Beijing, China, pp. 247-255. (Gao Huiying, Chen Xiuxiu, Liu Kecheng. (2012). An ontological approach to personalized medical knowledge recommendation.The 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012), Beijing, China, 2012, 7: 79-84. (Published))

Jacobs, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Organisational semiotics methods to assess organisational readiness for internal use of social media. In: Proceedings of the Eighteenth Americas Conference on Information Systems, 9-12 August 2012, Seattle.

Michell, V. (2012) Knowledge intensive processes characteristics and improvement: a banking best practice example. In: 24th International Conference on Advances Information Systems Engineering; Information Services, 25 - 29 June 2012, Gdansk, Poland.

Moran, S., de Vallejo, I. L., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Conroy-Dalton, R., Luck, R., McLennan, P. and Hailes, S. (2012) Studying the impact of ubiquitous monitoring technology on office worker behaviours: the value of sharing research data. In: 2012 IEEE International Conference on Pervasive Computing and Communications Workshops (PERCOM Workshops), 19-23 March 2012, Lugano, Switzerland, pp. 902-907.

Pan, Y.-C., Tang, Y. ORCID: https://orcid.org/0000-0002-1134-4170 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2012) A component-based method for stakeholder analysis. In: International Conference on Knowledge Management and Information Sharing (KMIS 2012)., 2012, Barcelona.

Wiafe, I. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Bibliographic analysis of persuasive systems: techniques, methods and domains of application. In: Persuasive Technology: Design for Health and Safety, The 7th International Conference on Persuasive Technology, PERSUASIVE 2012, 6-8 June 2012, Linköping, pp. 61-64.

Wiafe, I., Muna, A., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2012) Analyzing the persuasion context of the persuasive systems design model with the 3D-RAB model. In: Persuasive 2012, June 6-8, Konsert & Kongress, Linköping, Sweden, pp. 193-202. (Lecture Notes in Computer Science 2012 Volume 7284, Persuasive Technology. Design for Health and Safety)

Zainol, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Conflict resolution in overlapping information fields for context-based activity design. In: International Conference on Knowledge Engineering and Ontology Development (KEOD 2012), 4-7 October, 2012, Barcelona, Spain, pp. 190-195.

Zainol, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Context-based interaction design for smart homes. In: 12th Pacific Rim International Conference on Artificial Intelligence (PRICAI 2012), 3-7 September 2012, Kuching, Malaysia, pp. 844-849.

Book

Macaulay, L. A., Miles, I., Wilby, J., Tan, Y. L., Zhao, L. and Theodoulidis, B., eds. (2012) Case studies in service innovation. Service Science: Research and Innovations in Service Economy. Springer, pp. 1-230. ISBN 9781461419716