Article

Inoue, S., Furuta, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Kanno, T., Aoyama, H. and Brown, M. (2012) Cognitive process modelling of controllers in en route air traffic control. Ergonomics, 55 (4). pp. 450-464. ISSN 0014-0139 doi: https://doi.org/10.1080/00140139.2011.647093

Lane, D. ORCID: https://orcid.org/0000-0001-6658-7041 (2012) What is a ‘Policy Insight’? Systems Research and Behavioral Science, 29 (6). pp. 590-595. ISSN 1099-1743 doi: https://doi.org/10.1002/sres.2148

Lane, D. ORCID: https://orcid.org/0000-0001-6658-7041, Strohhecker, J. and Größler, A. (2012) Developing sustainable strategies with system dynamics. Systems Research and Behavioral Science, 29 (6). pp. 541-546. ISSN 1099-1743 doi: https://doi.org/10.1002/sres.2147

Michell, V., Tehrani, G. and Liu, K. (2012) Are clinical documents optimised for patient safety? A critical analysis of patient safety outcomes using the EDA error model. Journal of Health Policy and Technology, 1 (4). pp. 214-227.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N. (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88 (2). pp. 308-322. ISSN 0022-4359 doi: https://doi.org/10.1016/j.jretai.2012.03.001

Spence, C., Michell, V. and Spence, D. (2012) Calculating the application criticality and business risk from technology obsolescence. Business Modeling and Software Design, 109. pp. 91-112. ISSN 1865-1348 doi: https://doi.org/10.1007/978-3-642-29788-5_6

Tehrani, G., Liu, K. and Michell, V. (2012) Ontology modeling for generation of clinical pathways. Journal of Industrial Engineering and Management, 5 (2). ISSN 2013-8423 doi: https://doi.org/10.3926/jiem.586

Williams, D. R. and Tang, Y. (2012) Methodology To model the energy and greenhouse gas emissions of electronic software distributions. Environmental Science and Technology, 46 (2). pp. 1087-1095. ISSN 0013-936X doi: https://doi.org/10.1021/es202125j

Yang, H., Li, W. ORCID: https://orcid.org/0000-0003-2878-3185, Liu, K. and Zhang, J. (2012) Knowledge-based clinical pathway for medical quality improvement. Information Systems Frontiers, 14 (1). pp. 105-117. ISSN 1572-9419 doi: https://doi.org/10.1007/s10796-011-9307-z

Book or Report Section

Balhareth, H. and Liu, K. (2012) A conceptual framework for aligning business and information systems from organisational learning perspective. In: Linger, H., Fisher, J., Barnden, A., Barry, C., Lang, M. and Schneider, C. (eds.) Building Sustainable Information Systems. Springer. ISBN 9781461475392

Inoue, S., Aoyama, H., Yamazaki, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Furuta, K. (2012) Task analysis and modelling based on Human-Centred design approach in ATC work. In: Bérenguer, G. and Soares, G. (eds.) Advances in safety, reliability and risk management. Taylor & Francis, London, pp. 703-708. ISBN 9780415683791 doi: https://doi.org/10.1201/b11433-99

Molina, S., Soto, I., Sun, L. and Liu, K. (2012) Pervasive environment for gases detection and collapses in underground mines. In: Material Research and Applications. Advanced Materials Research, 875-877. Trans Tech Publications, Durnten-Zurich, Switzerland, pp. 2056-2061. doi: https://doi.org/10.4028/www.scientific.net/AMR.875-877.2056

Report

Dibley, A., Yenicioglu, B. and Clark, M., (2012) How collaborative innovation and co-creation can deliver value: a stakeholder approach. Report. Henley Centre for Customer Management

Hair, N. and Clark, M., (2012) Multichannel integration evidence from the States and a review of the field. Report. Henley Centre for Customer Management

Perkins, N. and Clark, M., (2012) Multichannel in a complex world. Report. Henley Centre for Customer Management

Shapiro, M., Clark, M. and Hair, N., (2012) Exploring online community participation. Report. Henley Centre for Customer Management

Conference or Workshop Item

Alsoud, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Towards a life-event oriented G2C e-service provision: the NoBLE Framework. In: Proceedings of the Eighteenth Americas Conference on Information Systems, 9-12 August 2012, Seattle.

Askool, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Investigation into the adoption intention of social CRM in Saudi banks. In: Information Society (i-Society), 2012 International Conference on, London, 402 -407.

Balhareth, H. B., Liu, K. and Manwani, S. (2012) Achieving business and IT alignment from organisational learning perspectives. In: International Conference on Business Information Systems (ICBIS’12), 27-28 June 2012, Paris, France, pp. 937-940. (World Academy of Science, Engineering and Technology, Issue 66, June 2012)

Balhareth, H., Liu, K. and Manwani, S. (2012) Aligning business and IT from multi-level learning perspectives. In: The 17th UKAIS Conference on Information Systems, 27-28 March 2012, Oxford, UK.

Chai-Arayalert, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Towards a semiotic approach to practice-oriented knowledge transfer. In: International Conference on Knowledge Management and Information Sharing (KMIS 2012), 4-7 October, 2012, Barcelona, Spain, pp. 119-124.

Elhussain, M. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Analysing the factors that influence tag choice based on semiotic analysis and activity theory. In: International Conference on Social Informatics, 14 - 16 December 2012, Washington, DC.

Gao, H., Chen, X. and Liu, K. (2012) An ontological approach to personalized medical knowledge matching. In: 2nd International Conference on Logistics, Informatics and Service Science, 2012, Beijing, China, pp. 247-255. (Gao Huiying, Chen Xiuxiu, Liu Kecheng. (2012). An ontological approach to personalized medical knowledge matching. Advances in Information Sciences and Service Sciences, 4(23): 247-255. (Published))

Gao, H., Chen, X. and Liu, K. (2012) An ontological approach to personalized medical knowledge recommendation. In: The 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012), 2012, Beijing, China, pp. 247-255. (Gao Huiying, Chen Xiuxiu, Liu Kecheng. (2012). An ontological approach to personalized medical knowledge recommendation.The 2nd International Conference on Logistics, Informatics and Service Science (LISS 2012), Beijing, China, 2012, 7: 79-84. (Published))

Jacobs, A. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Organisational semiotics methods to assess organisational readiness for internal use of social media. In: Proceedings of the Eighteenth Americas Conference on Information Systems, 9-12 August 2012, Seattle.

Michell, V. (2012) Knowledge intensive processes characteristics and improvement: a banking best practice example. In: 24th International Conference on Advances Information Systems Engineering; Information Services, 25 - 29 June 2012, Gdansk, Poland.

Moran, S., de Vallejo, I. L., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Conroy-Dalton, R., Luck, R., McLennan, P. and Hailes, S. (2012) Studying the impact of ubiquitous monitoring technology on office worker behaviours: the value of sharing research data. In: 2012 IEEE International Conference on Pervasive Computing and Communications Workshops (PERCOM Workshops), 19-23 March 2012, Lugano, Switzerland, pp. 902-907.

Pan, Y.-C., Tang, Y. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2012) A component-based method for stakeholder analysis. In: International Conference on Knowledge Management and Information Sharing (KMIS 2012)., 2012, Barcelona.

Wiafe, I. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Bibliographic analysis of persuasive systems: techniques, methods and domains of application. In: Persuasive Technology: Design for Health and Safety, The 7th International Conference on Persuasive Technology, PERSUASIVE 2012, 6-8 June 2012, Linköping, pp. 61-64.

Wiafe, I., Muna, A., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2012) Analyzing the persuasion context of the persuasive systems design model with the 3D-RAB model. In: Persuasive 2012, June 6-8, Konsert & Kongress, Linköping, Sweden, pp. 193-202. (Lecture Notes in Computer Science 2012 Volume 7284, Persuasive Technology. Design for Health and Safety)

Zainol, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Conflict resolution in overlapping information fields for context-based activity design. In: International Conference on Knowledge Engineering and Ontology Development (KEOD 2012), 4-7 October, 2012, Barcelona, Spain, pp. 190-195.

Zainol, Z. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2012) Context-based interaction design for smart homes. In: 12th Pacific Rim International Conference on Artificial Intelligence (PRICAI 2012), 3-7 September 2012, Kuching, Malaysia, pp. 844-849.

Book

Macaulay, L. A., Miles, I., Wilby, J., Tan, Y. L., Zhao, L. and Theodoulidis, B., eds. (2012) Case studies in service innovation. Service Science: Research and Innovations in Service Economy. Springer, pp. 1-230. ISBN 9781461419716