Accessibility navigation

Can high quality listening predict lower speakers' prejudiced attitudes?

Itchakov, G., Weinstein, N. ORCID:, Legate, N. and Amar, M. (2020) Can high quality listening predict lower speakers' prejudiced attitudes? Journal of Experimental Social Psychology, 91. 104022. ISSN 0022-1031

Full text not archived in this repository.

It is advisable to refer to the publisher's version if you intend to cite from this work. See Guidance on citing.

To link to this item DOI: 10.1016/j.jesp.2020.104022


Theorizing from humanistic and motivational literatures suggests attitude change may occur because high quality listening facilitates the insight needed to explore and integrate potentially threatening information re- levant to the self. By extension, self-insight may enable attitude change as a result of conversations about pre- judice. We tested whether high quality listening would predict attitudes related to speakers' prejudices and whether self-insight would mediate this effect. Study 1 (preregistered) examined scripted conversations char- acterized by high, regular, and poor listening quality. In Study 2, we manipulated high versus regular listening quality in the laboratory as speakers talked about their prejudiced attitudes. Finally, Study 3 (preregistered) used a more robust measure of prejudiced attitudes to test whether perceived social acceptance could be an alter- native explanation to Study 2 findings. Across these studies, the exploratory (pilot study and Study 2) and confirmatory (Studies 1 & 3) findings were in line with expectations that high, versus regular and poor, quality listening facilitated lower prejudiced attitudes because it increased self-insight. A meta-analysis of the studies (N = 952) showed that the average effect sizes for high quality listening (vs. comparison conditions) on self- insight, openness to change and prejudiced attitudes were, ds = 1.19, 0.46, 0.32 95%CIs [0.73, 1.51], [0.29, 0.63] [0.12, 0.53], respectively. These results suggest that when having conversations about prejudice, high- quality listening modestly shapes prejudice following conversations about it, and underscore the importance of self-insight and openness to change in this process.

Item Type:Article
Divisions:Life Sciences > School of Psychology and Clinical Language Sciences > Department of Psychology
Life Sciences > School of Psychology and Clinical Language Sciences > Social
ID Code:93645

University Staff: Request a correction | Centaur Editors: Update this record

Page navigation