B

Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2005) How managers perceive the impacts of information technologies on contemporary marketing practices. Journal of Relationship Marketing, 3 (4-5). pp. 7-26. ISSN 1533-2675 doi: https://doi.org/10.1300/J366v03n04_02

C

Canhoto, A. and Backhouse, J. (2005) Anti-money laundering reporting and investigation – sorting the wheat from the chaff. In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.) Intelligence and security informatics. Lecture Notes in Computer Science (3495). Springer, Atlanta, pp. 600-602. ISBN 9783540259992 (Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)

D

de Moerloose, C., Antioco, M., Lindgreen, A. and Palmer, R. (2005) Information kiosks: the case of the Belgian retail sector. International Journal of Retail & Distribution Management, 33 (6). pp. 472-490. ISSN 0959-0552 doi: https://doi.org/10.1108/09590550510603651

J

James, D. (2005) Guilty through association: brand association transfer to brand alliances. Journal of Consumer Marketing, 22 (1). pp. 14-24. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760510576518

L

Lages, C., Lages, C. and Lages, L.F. (2005) The RELQUAL scale: a measure of relationship quality in export market ventures. Journal of Business Research, 58 (8). pp. 1040-1048. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2004.03.001

Lages, L. F., Lages, C. and Lages, C. R. (2005) Bringing export performance metrics into Annual Reports: the APEV scale and the PERFEX scorecard. Journal of International Marketing, 13 (3). ISSN 1069-031X doi: https://doi.org/10.1509/jimk.13.3.79

Lindgreen, A., Palmer, R. and Trienekens, J. (2005) Relationships within the supply chain: a case study. Journal on Chain and Network Science, 5 (2). pp. 85-99. ISSN 1875-0931 doi: https://doi.org/10.3920/JCNS2005.x058

M

MacMillan, K., Money, K., Downing, S. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2005) Reputation in relationships: measuring experiences, emotions and behaviors. Corporate Reputation Review, 8 (3). pp. 214-232. ISSN 1479-1889 doi: https://doi.org/10.1057/palgrave.crr.1540251

MacMillan, K., Money, K., Money, A.H. and Downing, S. (2005) Relationship marketing in the not-for-profit sector: an extension and application of the commitment–trust theory. Journal of Business Research, 58 (6). pp. 806-818. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2003.08.008 (special section 'The nonprofit marketing landscape')

Money, K. and Gardiner, L. (2005) Reputational management: ignore at your own peril. Handbook of Business Strategy, 6 (1). pp. 43-46. ISSN 1077-5730 doi: https://doi.org/10.1108/08944310510556946

Mouncey, P. and Clark, M., (2005) Outsourcing. Report. Henley Centre for Customer Management

P

Palmer, R. (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, R., Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

S

Smith, B., Wilson, H. and Clark, M., (2005) From data to dividends: what makes some firms better than others at turning information into value? Report. Henley Centre for Customer Management