Article

Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2005) How managers perceive the impacts of information technologies on contemporary marketing practices. Journal of Relationship Marketing, 3 (4-5). pp. 7-26. ISSN 1533-2675 doi: https://doi.org/10.1300/J366v03n04_02

James, D. (2005) Guilty through association: brand association transfer to brand alliances. Journal of Consumer Marketing, 22 (1). pp. 14-24. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760510576518

Lages, C., Lages, C. and Lages, L.F. (2005) The RELQUAL scale: a measure of relationship quality in export market ventures. Journal of Business Research, 58 (8). pp. 1040-1048. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2004.03.001

Lages, L. F., Lages, C. and Lages, C. R. (2005) Bringing export performance metrics into Annual Reports: the APEV scale and the PERFEX scorecard. Journal of International Marketing, 13 (3). ISSN 1069-031X doi: https://doi.org/10.1509/jimk.13.3.79

Lindgreen, A., Palmer, R. and Trienekens, J. (2005) Relationships within the supply chain: a case study. Journal on Chain and Network Science, 5 (2). pp. 85-99. ISSN 1875-0931 doi: https://doi.org/10.3920/JCNS2005.x058

MacMillan, K., Money, K., Downing, S. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2005) Reputation in relationships: measuring experiences, emotions and behaviors. Corporate Reputation Review, 8 (3). pp. 214-232. ISSN 1479-1889 doi: https://doi.org/10.1057/palgrave.crr.1540251

MacMillan, K., Money, K., Money, A.H. and Downing, S. (2005) Relationship marketing in the not-for-profit sector: an extension and application of the commitment–trust theory. Journal of Business Research, 58 (6). pp. 806-818. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2003.08.008 (special section 'The nonprofit marketing landscape')

Money, K. and Gardiner, L. (2005) Reputational management: ignore at your own peril. Handbook of Business Strategy, 6 (1). pp. 43-46. ISSN 1077-5730 doi: https://doi.org/10.1108/08944310510556946

Palmer, R. (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, R., Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

de Moerloose, C., Antioco, M., Lindgreen, A. and Palmer, R. (2005) Information kiosks: the case of the Belgian retail sector. International Journal of Retail & Distribution Management, 33 (6). pp. 472-490. ISSN 0959-0552 doi: https://doi.org/10.1108/09590550510603651

Book or Report Section

Canhoto, A. and Backhouse, J. (2005) Anti-money laundering reporting and investigation – sorting the wheat from the chaff. In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.) Intelligence and security informatics. Lecture Notes in Computer Science (3495). Springer, Atlanta, pp. 600-602. ISBN 9783540259992 (Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Report

Mouncey, P. and Clark, M., (2005) Outsourcing. Report. Henley Centre for Customer Management

Smith, B., Wilson, H. and Clark, M., (2005) From data to dividends: what makes some firms better than others at turning information into value? Report. Henley Centre for Customer Management