Number of items: 20.
Article
Mostafa, R., Fontinha, R. ORCID: https://orcid.org/0000-0002-2390-098X and Lages, C.
(2023)
Turning bad into good: the role of service recovery journey in healing the pain of psychological contract violation.
International Journal of Business and Economics.
ISSN 2545-4137
(In Press)
Lages, C. R., Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Kadić-Maglajlić, S. and Borghei Razavi, N.
(2023)
A systematic review and bibliometric analysis of the dark side of customer behavior: an integrative customer incivility framework.
Journal of Business Research, 161.
113779.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2023.113779
Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Kaartemo, V., Lages, C. R., Borghei Razavi, N. and Männistö, J.
(2021)
Reshaping the contexts of online customer engagement behavior via artificial intelligence: a conceptual framework.
Journal of Business Research, 129.
pp. 902-910.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2020.11.002
Clark, M. K., Lages, C. R. and Hollebeek, L. D.
(2020)
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm.
Journal of Business Research, 121.
pp. 549-556.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2020.03.011
Lages, C. R., Piercy, N. F., Malhotra, N. and Simões, C.
(2020)
Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees.
The International Journal of Human Resource Management, 31 (21).
pp. 2737-2760.
ISSN 1466-4399
doi: https://doi.org/10.1080/09585192.2018.1464491
Marbach, J., Lages, C., Nunan, D. and Ekinci, Y.
(2019)
Consumer engagement in online brand communities: the moderating role of personal values.
European Journal of Marketing, 53 (9).
pp. 1671-1700.
ISSN 0309-0566
doi: https://doi.org/10.1108/ejm-10-2017-0721
Coelho, F. J., Lages, C. R. and Sousa, C. M. P.
(2018)
Personality and the creativity of frontline service employees: linear and curvilinear effects.
The International Journal of Human Resource Management, 29 (17).
pp. 2580-2607.
ISSN 1466-4399
doi: https://doi.org/10.1080/09585192.2016.1255982
Marbach, J., Lages, C. R. and Nunan, D.
(2016)
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement.
Journal of Marketing Management, 32 (5-6).
pp. 502-525.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2015.1128472
Mostafa, R. B., Lages, C., Shabbir, H. A. and Thwaites, D.
(2015)
Corporate image: a service recovery perspective.
Journal of Service Research, 18 (4).
pp. 468-483.
ISSN 1552-7379
doi: https://doi.org/10.1177/1094670515584146
Lages, C., Pfajfar, G. and Shoham, A.
(2015)
Challenges in conducting and publishing research on the Middle East and Africa in leading journals.
International Marketing Review, 32 (1).
pp. 52-77.
ISSN 0265-1335
doi: https://doi.org/10.1108/IMR-12-2014-0374
Mostafa, R., Lages, C. R. and Sääksjärvi, M.
(2014)
The CURE scale: a multidimensional measure of service recovery strategy.
Journal of Services Marketing, 28 (4).
pp. 300-310.
ISSN 0887-6045
doi: https://doi.org/10.1108/JSM-09-2012-0166
Abrantes, J. L., Seabra, C., Lages, C. R. and Jayawardhena, C.
(2013)
Drivers of in-group and out-of-group electronic word-of-mouth (eWOM).
European Journal of Marketing, 47 (7).
pp. 1067-1088.
ISSN 0309-0566
doi: https://doi.org/10.1108/03090561311324219
Lages, C. R., Simões, C. M. N., Fisk, R. P. and Kunz, W. H.
(2013)
Knowledge dissemination in the global service marketing community.
Managing Service Quality, 23 (4).
272- 290.
ISSN 0960-4529
doi: https://doi.org/10.1108/MSQ-03-2013-0048
Lages, C. R.
(2012)
Employees' external representation of their workplace: key antecedents.
Journal of Business Research, 65 (9).
pp. 1264-1272.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2011.10.044
Lages, C. R. and Piercy, N. F.
(2012)
Key drivers of frontline employee generation of ideas for customer service improvement.
Journal of Service Research, 15 (2).
pp. 215-230.
ISSN 1552-7379
doi: https://doi.org/10.1177/1094670511436005
Lages, L. F., Abrantes, J. L. and Lages, C. R.
(2008)
The STRATADAPT scale: a measure of marketing strategy adaptation to international business markets.
International Marketing Review, 25 (5).
pp. 584-600.
ISSN 0265-1335
doi: https://doi.org/10.1108/02651330810904107
Lages, L. F., Lages, C. and Lages, C. R.
(2005)
Bringing export performance metrics into Annual Reports: the APEV scale and the PERFEX scorecard.
Journal of International Marketing, 13 (3).
ISSN 1069-031X
doi: https://doi.org/10.1509/jimk.13.3.79
Lages, C., Lages, C. and Lages, L.F.
(2005)
The RELQUAL scale: a measure of relationship quality in export market ventures.
Journal of Business Research, 58 (8).
pp. 1040-1048.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2004.03.001
Lages, L.F. and Lages, C.
(2004)
The STEP scale: a measure of short-term export performance improvement.
Journal of International Marketing, 12 (1).
pp. 36-56.
ISSN 1069-031X
doi: https://doi.org/10.1509/jimk.12.1.36.25647
Book or Report Section
Marbach, J., Borghei Razavi, N., Lages, C. R. and Hollebeek, L. D.
(2019)
Positively and negatively valenced customer engagement: the constructs and their organizational consequences.
In: Hollebeek, L. D. and Sprott, D. E. (eds.)
The Handbook of Research on Customer Engagement.
Edward Elgar.
ISBN 9781788114882
This list was generated on Mon Dec 2 20:21:54 2024 UTC.