A

Ali, I., Ali, M., Grigore, G., Molesworth, M. and Jin, Z. (2020) The moderating role of corporate reputation and employee-company identification on work-related outcomes of job insecurity resulting from workforce localization policies. Journal of Business Research, 117. pp. 825-838. ISSN 0148-2963 doi: 10.1016/j.jbusres.2019.02.060

C

Couch, S. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2020) Coaching culturally different members of international business teams - the role of cultural intelligence. International Coaching Psychology Review, 15 (1). pp. 59-80. ISSN 1750-2764

I

Inversini, A., Rega, I. and van Zyl, I. (2020) Internet representations of voluntourism fail to effectively integrate tourism and volunteering. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22 (1). pp. 1-21. ISSN 1470-1340 doi: 10.1080/14616688.2019.1600007

L

Lages, C. R., Piercy, N. F., Malhotra, N. and Simões, C. (2020) Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees. The International Journal of Human Resource Management, 31 (21). pp. 2737-2760. ISSN 1466-4399 doi: 10.1080/09585192.2018.1464491

R

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.