Article

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595, Mariani, M. M., Vega, R. P. and Wirtz, J. (2023) The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors. Psychology & Marketing, 40 (11). pp. 2355-2369. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21903

Miguel, C., Lutz, C., Majetić, F. and Perez-Vega, R. (2023) Working from paradise? An analysis of the representation of digital nomads’ values and lifestyle on Instagram. New Media and Society. ISSN 1461-7315 doi: https://doi.org/10.1177/14614448231205892

Acikgoz, F., Perez Vega, R., Okumus, F. and Sylos, N. (2023) Consumer engagement with AI-powered voice assistants: a behavioral reasoning perspective. Psychology & Marketing, 40 (11). pp. 2226-2243. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21873

Lages, C. R., Perez Vega, R., Kadić-Maglajlić, S. and Borghei Razavi, N. (2023) A systematic review and bibliometric analysis of the dark side of customer behavior: an integrative customer incivility framework. Journal of Business Research, 161. 113779. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2023.113779

Majetic, F. and Perez Vega, R. (2023) Willingness to receive and provide resources in Europe’s non-remunerated and remunerated collaborative consumption. Business and Society Review, 128 (1). pp. 51-69. ISSN 1467-8594 doi: https://doi.org/10.1111/basr.12299

Perez Vega, R., Kaartemo, V., Lages, C. R., Borghei Razavi, N. and Männistö, J. (2021) Reshaping the contexts of online customer engagement behavior via artificial intelligence: a conceptual framework. Journal of Business Research, 129. pp. 902-910. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.11.002

Perez-Vega, R., Taheri, B., Farrington, T. and O'Gorman, K. (2018) On being attractive, social and visually appealing in social media: the effects of anthropomorphic tourism brands on Facebook fan pages. Tourism Management, 66. pp. 339-347. ISSN 1879-3193 doi: https://doi.org/10.1016/j.tourman.2017.11.013

Gannon, M. J., Baxter, I. W. F., Collinson, E., Curran, R., Farrington, T., Glasgow, S., Godsman, E. M., Gori, K., Jack, G. R. A., Lochrie, S., Maxwell-Stuart, R., MacLaren, A. C., MacIntosh, R., O’Gorman, K., Ottaway, L., Perez Vega, R., Taheri, B., Thompson, J. and Yalinay, O. (2017) Travelling for Umrah: destination attributes, destination image, and post-travel intentions. The Service Industries Journal, 37 (7-8). pp. 448-465. ISSN 1743-9507 doi: https://doi.org/10.1080/02642069.2017.1333601

Perez Vega, R., Waite, K. and O'Gorman, K. (2016) Social Impact Theory: an examination of how immediacy operates as an influence upon social media interaction in Facebook fan pages. The Marketing Review, 16 (3). pp. 299-321. ISSN 1472-1384 doi: https://doi.org/10.1362/146934716X14636478977791

Book or Report Section

Miguel, C. and Perez Vega, R. (2022) A stakeholders’ analysis of Airbnb in London and Barcelona. In: Travlou, P. and Ciolfi, L. (eds.) Ethnographies of Collaborative Economies across Europe: Understanding Sharing and Caring. Ubiquity Press, London, pp. 229-246. ISBN 9781914481253 doi: https://doi.org/10.5334/bct

Conference or Workshop Item

Miguel, C., Lutz, C., Majetić, F., Perez Vega, R. and Sanchez Razo, M. (2023) It's not all shiny and glamorous: loneliness and fear of missing out among digital nomads. In: Proceedings of the 56th Hawaii International Conference on System Sciences, 3-6 Jan 2023, Hawaii, pp. 4628-4637.

Nadeem, S., Rodriguez, L. C. and Perez Vega, R. (2015) A scale of hindrance in mobile in-app advertising. In: The International Conference on Organization and Management (ICOM), 22-23 November 2015, Abu Dhabi.

Book

Waite, K. and Perez Vega, R. (2018) Essentials of digital marketing. Goodfellow Publishers, Woodeaton, pp244. ISBN 97819111396000