Article

Birchall, D., Chanaron, J.-J., Tovstiga, G. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2011) Innovation performance measurement: current practices, issues and management challenges. International Journal of Technology Management, 56 (1). pp. 1-20. ISSN 1741-5276 doi: https://doi.org/10.1504/IJTM.2011.042492

Christodoulides, G. and Michaelidou, N. (2011) Shopping motives as antecedents of e-satisfaction and e-loyalty. Journal of Marketing Management, 27 (1/2). pp. 181-197. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.489815

Christodoulides, G., Jevons, C. and Blackshaw, P. (2011) The voice of the consumer speaks forcefully in brand identity: user-generated content forces smart marketers to listen. Journal of Advertising Research , 51 (1). pp. 101-111. doi: https://doi.org/10.2501/JAR-51-1-101-111 (50th anniversary supplement)

Coleman, D., de Chernatony, L. and Christodoulides, G. (2011) B2B service brand identity: scale development and validation. Industrial Marketing Management, 40 (7). pp. 1063-1071. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.010

Ekinci, Y., Zeglat, D. and Whyatt, G. (2011) Service quality, brand loyalty and profit growth in the UK budget hotels. Tourism Analysis, 16 (3). ISSN 1943-3999

Gray, D. E., Ekinci, Y. and Goregaokar, H. (2011) Coaching SME managers: business development or personal therapy? A mixed methods study. The International Journal of Human Resource Management, 22 (4). pp. 863-882. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2011.555129

Gray, D. E., Ekinci, Y. and Goregaokar, H. (2011) A five-dimensional model of attributes: some precursors of executive coach selection. International Journal of Selection and Assessment, 19 (4). pp. 415-428. ISSN 1468-2389 doi: https://doi.org/10.1111/j.1468-2389.2011.00569.x

Hang, H. and Auty, S. (2011) Children playing branded video games: The impact of interactivity on product placement effectiveness. Journal of Consumer Psychology, 21 (1). pp. 65-72. ISSN 1057-7408 doi: https://doi.org/10.1016/j.jcps.2010.09.004

Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. and Pavelin, S. (2011) Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company: lessons for how good reputations are won and lost. Journal of Business Ethics, 105 (3). pp. 337-356. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-011-0969-8

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Knyght, R. and Lee-Davies, L. (2011) The invisible hand guiding technology: crossing the boundary of technology. International Journal of E-Politics, 2 (4). pp. 1-15. ISSN 1947-914x doi: https://doi.org/10.4018/jep.2011100101

Knyght, P. R., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kouzmin, A. and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2011) Chronic limitations of neo-liberal capitalism and oligopolistic markets: an urgent case for socialized capital. Society and Business Review, 6 (1). pp. 7-26. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681111105805

Knyght, R., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Kouzmin, A. (2011) When rules and principles are not enough: insiders’ views and narratives on the global financial crisis. Journal of Change Management, 11 (1). pp. 45-67. ISSN 1479-1811 doi: https://doi.org/10.1080/14697017.2010.516269

Le Meunier-Fitzhugh, K., Baumann, J., Palmer, R. and Wilson , H. (2011) The implications of service-dominant logic and integrated solutions on the sales function. Journal of Marketing Theory and Practice, 19 (4). pp. 423-440. ISSN 1069-6679 doi: https://doi.org/10.2753/MTP1069-6679190405

Leek, S. and Christodoulides, G. (2011) A literature review and future agenda for B2B branding: Challenges of branding in a B2B context. Industrial Marketing Management, 40 (6). pp. 830-837. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.06.006

Lemke, F., Clark, M. and Wilson, H. (2011) Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39 (6). pp. 846-869. ISSN 1552-7824 doi: https://doi.org/10.1007/s11747-010-0219-0

Michaelidou, N. and Christodoulides, G. (2011) Antecedents of attitude and intention towards counterfeit symbolic and experiential products. Journal of Marketing Management, 27 (9-10). pp. 976-991. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.549189

Michaelidou, N., Siamagka, N.-T. and Christodoulides, G. (2011) Usage, barriers and measurement of social media marketing: an exploratory investigation of small and medium B2B brands. Industrial Marketing Management, 40 (7). pp. 1153-1159. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.009

Mostovicz, E. I., Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2011) The four pillars of corporate responsibility: ethics, leadership, personal responsibility and trust. Corporate Governance, 11 (4). pp. 489-500. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111159307

Mostovicz, E. I., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2011) Corporate governance: quo vadis? Corporate Governance, 11 (5). pp. 613-626. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111177019

Nam, J., Ekinci, Y. and Whyatt, G. (2011) Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38 (3). pp. 1009-1030. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2011.01.015

Nunan, D. and Knox, S. (2011) Can search engine advertising help access rare samples? International Journal of Market Research, 53 (4). pp. 523-540. ISSN 1470-7853

Pryce, A., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Lloyd, T. (2011) Income differentials and corporate performance. Corporate Governance, 11 (5). pp. 587-600. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111176993

Sheard, A. G., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 (2011) Leadership entrapment: the other side of discretion. Journal of Problems and Perspectives in Management, 9 (2). pp. 89-100. ISSN 1810-5467

Sheard, G., Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2011) Organisational politics: reconciling leadership's rational-emotional paradox. Leadership & Organization Development Journal, 32 (1). pp. 78-97. ISSN 0143-7739 doi: https://doi.org/10.1108/01437731111099292

Wang, J., Lee-Davies, L., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Xie, Z. (2011) Leader characteristics and styles in the SMEs of the People's Republic of China during the global financial crisis. Strategic Change, 20 (1-2). pp. 17-30. ISSN 1099-1697 doi: https://doi.org/10.1002/jsc.882

Book or Report Section

Grigore, G. (2011) Corporate social responsibility and marketing. In: Crowther, D. and Aras, G. (eds.) Governance in the Business Environment – Developments in Corporate Governance and Responsibility. Emerald Group Publishing Limited, Bingley, pp. 41-58.

Money, K., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Downing, S. (2011) Reputation in relationships. In: Helm, S., Liehr-Gobbers, K. and Storck, C. (eds.) Reputation management. 1st edition. Management for professionals. Springer, pp. 75-90. ISBN 9783642192654

Report

Canhoto, A. I. and Clark, M., (2011) Complaints management 2.0: dealing with unhappy customers when everybody has an audience. Report. Henley Centre for Customer Management

Clark, M., Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2011) Enabling sustainability in a business-to-business context: how can suppliers enable and support their clients' sustainability initiatives most effectively? Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2011) How to implement best practice in strategic partnerships: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Fennemore, P., Canhoto, A. I. and Clark, M., (2011) An investigation of existing and emerging segmentation practices in online social media networks. Report. Henley Centre for Customer Management

Harrington, T. and Clark, M., (2011) Homeworking. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N., (2011) An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context. Report. Henley Centre for Customer Management

Conference or Workshop Item

Christodoulides, G., Michaelidou, N. and Siamagka, N. (2011) Using comparative affective states to develop a typology of internet users: evidence from eight countries. In: 40th EMAC Annual Conference, 2011, Ljubljana.

Yang, J. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2011) The post-financial crisis challenges for corporate governance and banking reform in China. In: British Academy of Management (BAM) Conference, 13-15 September 2011, Aston University, Birmingham.

Book

Champniss, G. and Rodes-Vila, F. (2011) Brand valued: how socially valued brands hold the key to a sustainable future and business success. Wiley. ISBN 9781119976677