Article

Bailey, C., Baines, P. R., Wilson, H. and Clark, M. (2009) Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough. Journal of Marketing Management, 25 (3 & 4). pp. 227-252. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429737

Belitski, M. and Péliová, J. (2009) Analysis of Ad-hoc Monetary Shocks in Central and Eastern Europe. New Economy, 2.

Bonacin, R., Baranauskas, M.C.C., Liu, K. and Sun, L. (2009) Norms-based simulation for personalised service provision. Semiotica, 2009 (175). 403–428. ISSN 1613-3692 doi: https://doi.org/10.1515/semi.2009.055

Collinge, W. H. and Liu, K. (2009) Information architecture of a telecare system. Journal of Telemedicine and Telecare, 15 (4). pp. 161-164. ISSN 1758-1109 doi: https://doi.org/10.1258/jtt.2008.008009

Cui, G. and Liu, K. (2009) Infrastructural analysis for enterprise information systems implementation. Lecture Notes in Computer Science, 5736. pp. 356-365. ISSN 0302-9743 doi: https://doi.org/10.1007/978-3-642-04754-1_37 (special issue 'Visioning and engineering the Knowledge Society: a web science perspective')

Gao, M., Liu, K. and Wu, Z. (2009) Personalisation in web computing and informatics: theories, techniques, applications, and future research. Information Systems Frontiers, 12 (5). pp. 607-629. ISSN 1572-9419 doi: https://doi.org/10.1007/s10796-009-9199-3

Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 and Ghinea, G. (2009) A perceptual comparison of empirical and predictive region-of-interest video. IEEE Transactions on Systems, Man, and Cybernetics (Part A: Systems and Humans), 39 (4). pp. 744-753. ISSN 1083-4427 doi: https://doi.org/10.1109/TSMCA.2009.2019893

Hair, N., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M. (2009) Using qualitative repertory grid techniques to explore perceptions of business-to-business online customer experience. Journal of Customer Behaviour, 8 (1). pp. 51-65. doi: https://doi.org/10.1362/147539209X414380

Moran, S., He, Y. and Liu, K. (2009) Choosing the best Bayesian classifier: an empirical study. International Journal of Computer Science, 36 (4). pp. 322-331. ISSN 1819-9224

Tang, Y. (2009) Product Based Project Portfolio (PBPP) for best practice and information sharing. Journal of Global Business Development, 1 (1). pp. 51-55. ISSN 1938-8195

Yang, H., Li, S., Zhao, J. and Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 (2009) Study of semantic and norm analysis for adaptive clinical pathway modelling. Journal of Computer Engineering and Application, 45 (6). pp. 229-231.

Yang, H., Li, S.-z., Zhao, J.-p. and Li, W.-z. ORCID: https://orcid.org/0000-0003-2878-3185 (2009) Study of clinical pathway based on organizational semiotics methods. Computer Engineering and Design, 13. pp. 3189-3192. ISSN 1000-7024

Book or Report Section

Kakabadse, N., Yang, H. ORCID: https://orcid.org/0000-0002-2394-3058 and Sanders, R. (2009) The recruitment and evaluation of Boards of Directors in China. In: Kakabadse, A. and Kakabadse, N. (eds.) Global boards: one desire, many realities. Palgrave Macmillan, Basingstoke, pp. 236-265. ISBN 9780230212121

Kanno, T., Soraji, Y., Inoue, S., Aoyama, H., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Furuta, K. (2009) Team cognitive process analysis of air traffic controllers as distributed cognition. In: Reliability, risk, and safety: theory and applications. CRC Press, London, pp. 1823-1828. ISBN 9780415555098 doi: https://doi.org/10.1201/9780203859759.ch252

Lane, D. ORCID: https://orcid.org/0000-0001-6658-7041 (2009) A young OR guide to giving bad presentations: N-rules for assuring failure. In: Tako, E. (ed.) Keynote papers: Young OR 16 Conference. Operational Research Society, pp. 64-77.

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041 and Husemann, E. (2009) What does the arrow mean? : observations on system dynamics mapping and the potential for experimentation with other methods. In: Strohhecker, J. (ed.) Strategisches und operatives Produktionsmanagement : Empirie und Simulation. Gabler, Wiesbaden, pp. 327-350. ISBN 9783834917669

Liu, K., Du, H. and Sun, L. (2009) Semiotics in information systems development. In: Huang, W. and Wang, K. (eds.) Information systems research: issues and latest developments. Tsinghua University Press, Tsinghua, China. ISBN 9787302212386 (in Chinese)

Liu, K., Sun, L. and Rong, W. (2009) Semiotic modelling for complex enterprise systems. In: Feng, X., Liu, K. and Jiang, G. (eds.) Information systems in the changing era: theory and practice. Aussino Academic Publishing House, Sydney, Australia, pp. 299-309. ISBN 9780980605723 (Proceedings of the 11th International Conference on Informatics and Semiotics in Organizations)

Tan, Y. L. and Macaulay, L. A. (2009) Small business collaboration through electronic marketplace. In: Electronic Business: Concepts, Methodologies, Tools, and Applications. IGI Global, pp. 992-1001. ISBN 9781605660561 doi: https://doi.org/10.4018/978-1-60566-056-1.ch061

Report

Bryan, A., Harrington, T. and Clark, M., (2009) Best practices in customer relationship management in the B2G market. Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2009) Best practice in managing relationships with outsource partners: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Hair, N., Yenicioglu, B. and Clark, M., (2009) The commercialisation of social media. Report. Henley Centre for Customer Management

Palmer, R., Hair, N. and Clark, M., (2009) Co-creation and the customer experience. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. and Hair, N., (2009) The key influences upon a positive online customer experience. Report. Henley Centre for Customer Management

Conference or Workshop Item

Burtscher, C. ORCID: https://orcid.org/0000-0002-1409-4373, Manwani, S. and Remenyi, D. (2009) Towards a conceptual map of IT governance: a review of current academic and practitioner thinking. In: UK Academy for Information Systems Conference: Positive Information Systems, 31 Mar - 1 Apr 2009, Oxford, UK. (Paper 15)

Duangsuwan, J. and Liu, K. (2009) Normative multi-agent system for intelligent building control. In: Pacific-Asia Conference on Knowledge Engineering and Software Engineering (KESE 2009), 19-20 Dec 2009, Shenzhen, China, pp. 197-200.

Duangsuwan, J. and Liu, K. (2009) An extended-EDA model for intelligent building control. In: IADIS International Conference: Applied Computing 2009, 19-21 Nov 2009, Rome, Italy, pp. 49-53.

Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448, Ghinea, G. and Grzybek, H. (2009) Personality based information management. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China, pp. 94-99.

Hasiloglu, S. B. and Liu, K. (2009) Applicability of email marketing on academic staff in the UK in comparison with Turkey. In: European and Mediterranean conference on information systems 2009 (EMCIS2009), 13-14 Jul 2009, Izmir, Turkey .

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698 and Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448 (2009) Gilford Zimmerman orientation survey: a validation. In: 7th International Conference on Information, Communications and Signal Processing (ICICS 2009), 8-10 Dec 2009, Macau, pp. 1-4.

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698, Gulliver, S. R. ORCID: https://orcid.org/0000-0002-4503-5448, Morar, S. and Macredie, R. (2009) Impact of cognitive style on spatial knowledge acquisition. In: IEEE International Conference on Multimedia and Expo (ICME '09), 28 Jun - 03 Jul 2009, New York, NY, USA, pp. 966-969.

Li, S., Yang, H., Zhao, J. and Li, V. ORCID: https://orcid.org/0000-0003-2878-3185 (2009) A semiotic approach of multi-agent simulation for policy evaluation. In: 16th International Conference on Industrial Engineering and Engineering Management, 21-23 Oct 2009, Beijing, China, pp. 1679-1683. doi: https://doi.org/10.1109/ICIEEM.2009.5344330

Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185, Liu, K., Li, S. and Yang, H. (2009) Norm based agent for generating personalized process. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China, pp. 86-93.

Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185, Liu, K., Li, S. and Yang, H. (2009) An agent based approach for customized clinical pathway. In: IFITA’09. International Forum on Information Technology and Applications.

Li, W. ORCID: https://orcid.org/0000-0003-2878-3185, Gao, H., Yan, Z. and Liu, K. (2009) Dynamic agility of inter-organizational processes. In: IEEE Symposium on Advanced Management of Information for Globalized Enterprises, 28-29 Sep 2008, Tianjin, China, pp. 51-55.

Li, W., Liu, K., Li, S. and Yang, H. (2009) An agent based approach for customized clinical pathway. In: International Forum on Information Technology and Applications (IFITA '09), 15-17 May 2009, Chengdu, China, pp. 468-472.

Liu, B. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2009) A semiotic approach in analysing intrinsic values of information for decision-making. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China, pp. 130-137.

Liu, K. (2009) Pragmatic web: incorporating semiotics into web services. In: 4th International Conference on Software and Data Technologies (ICSOFT 2009), 26-29 Jul 2009, Sofia, Bulgaria.

Manwani, S. (2009) IT-enabled change: a lifecycle approach. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.

Manwani, S. and Beaven, R. (2009) Re-energising business change: a Thomson Reuters case study. In: British Academy of Management Conference, 15-17 Sept, Brighton.

Manwani, S., O’Leary, T. and Shore, B. (2009) The role of the sponsor: stewardship and leadership. In: GITMA, 14 Jun 2009, Mexico City. (Unpublished)

Moran, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2009) Ubiquitous monitoring and behavioural change: a semiotic perspective. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China, pp. 449-456. doi: https://doi.org/10.1109/CSE.2009.46

Moran, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2009) Ubiquitous monitoring and human behaviour in intelligent pervasive spaces. In: International Conference on Computational Science and Engineering (CSE '09), 29-31 Aug 2009, Vancouver, BC, Canada, pp. 1082-1087.

Moran, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2009) The behavioural implications of ubiquitous monitoring. In: IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technologies (WI-IAT '09), 15-18 Sep 2009, Milan, Italy, pp. 327-330.

Moran, S. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2009) A user-centred framework for modelling the behavioural effects of ubiquitous monitoring. In: 8th International Workshop on Social Intelligence Design (SID '09), 9-11 Nov 2009, Kyoto, Japan, pp. 132-139.

Moran, S., He, Y. and Liu, K. (2009) An empirical framework for automatically selecting the best Bayesian classifier. In: World Congress on Engineering 2009, 1-3 Jul 2009, London, UK, pp. 289-294.

Rambo, K., Liu, K. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2009) The socio-cultural factors influencing online female consumers in Saudi Arabia. In: International Conference on Computational Science and Engineering (CSE '09), 29-31 Aug 2009, Vancouver, BC, Canada, pp. 633-638.

Rong, W., Liu, K. and Liang, L. (2009) Personalized web service ranking via user group combining association rule. In: IEEE International Conference on Web Services (ICWS '09), 6-10 Jul 2009, Los Angeles, CA, USA, pp. 445-452.

Wheatman, M. and Liu, K. (2009) Automating software design pattern transformation. In: 7th IEEE International Conference on Industrial Informatics (INDIN '09), 23-26 Jun 2009, Cardiff, Wales, pp. 167-172.

Yang, H. and Li, W. ORCID: https://orcid.org/0000-0003-2878-3185 (2009) Modeling requirement driven architecture of adaptive healthcare system based on semiotics. In: International Forum on Information Technology and Applications (IFITA '09), 15-17 May 2009, Chengdu, China, pp. 723-728.

Yang, H. and Li, W. ORCID: https://orcid.org/0000-0003-2878-3185 (2009) An ontology-based approach for data integration in regionally interoperable healthcare systems. In: 11th International Conference on Informatics and Semiotics in Organisations (ICISO 2009), 11-12 Apr 2009, Beijing, China, pp. 93-96.

Yang, H., Liu, K. and Gan, R. (2009) An adaptive architecture for healthcare systems. In: 2nd International Symposium on Web Information Systems and Applications (WISA '09), 22-24 May 2009, Nanchang, China, pp. 250-253.

Yang, H., Liu, X., Fei, W. and Li, W. ORCID: https://orcid.org/0000-0003-2878-3185 (2009) Multi-agent based modeling and simulation of complex system in hospital. In: 16th International Conference on Industrial Engineering and Engineering Management, 21-23 Oct 2009, Beijing, China.

Zhang, Y. and Liu, K. (2009) A bibliometric study on organisational semiotics literatures. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China, pp. 33-39.

Book

Feng, X., Liu, K. and Jiang, G., eds. (2009) Information Systems in the changing era: theory and practice. Aussino Academic Publishing House, Sydney, Australia, pp549. ISBN 9780980605723 (Proceedings of the 11th International Conference on Informatics and Semiotics in Organizations)