Article

Mariani, M. M. and Nambisan, S. (2021) Innovation analytics and digital innovation experimentation: the rise of research-driven online review platforms. Technological Forecasting and Social Change, 172. 121009. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2021.121009

Kim, J. M., Lee, E. and Mariani, M. M. (2021) The influence of launching mobile channels on online customer reviews. Journal of Business Research. ISSN 0148-2963 (In Press)

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0622

Akter, S., Fosso Wamba, S., Mariani, M. and Hani, U. (2021) How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets? Industrial Marketing Management, 97. pp. 258-273. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2021.07.014

Elia, S., Giuffrida, M., Mariani, M. M. and Bresciani, S. (2021) Resources and digital export: an RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce. Journal of Business Research, 132. pp. 158-169. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.04.010

Filieri, R. and Mariani, M. (2021) The role of cultural values in consumers’ evaluation of online review helpfulness: a big data approach. International Marketing Review. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-07-2020-0172

Mariani, M. M., Al-Sultan, K. and De Massis, A. (2021) Corporate social responsibility in family firms: a systematic literature review. Journal of Small Business Management. ISSN 1540-627X (In Press)

Guizzardi, A. and Mariani, M. (2021) Introducing the dynamic destination satisfaction method: an analytical tool to track tourism destination satisfaction trends with repeated cross-sectional data. Journal of Travel Research, 60 (5). pp. 965-980. ISSN 1552-6763 doi: https://doi.org/10.1177/0047287520958205

Mariani, M. M., Ek Styven, M. and Teulon, F. (2021) Explaining the intention to use digital personal data stores: an empirical study. Technological Forecasting and Social Change, 166. 120657. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2021.120657

Mariani, M., Bresciani, S. and Dagnino, G. B. (2021) The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-09-2020-1102

Pillai, R., Sivathanu, B., Mariani, M., Rana, N. P., Yang, B. and Dwivedi, Y. (2021) Adoption of AI-empowered industrial robots in auto component manufacturing companies. Production Planning and Control. ISSN 0953-7287 doi: https://doi.org/10.1080/09537287.2021.1882689

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Are environmental-related online reviews more helpful? A big data analytics approach. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0548

Mariani, M., Ek Styven, M. and Nataraajan, R. (2021) Social comparison orientation and frequency: a study on international travel bloggers. Journal of Business Research, 123. pp. 232-240. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.09.070

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Environmental discourse in hotel online reviews: a big data analysis. Journal of Sustainable Tourism, 29 (5). pp. 829-848. ISSN 1747-7646 doi: https://doi.org/10.1080/09669582.2020.1858303

Mariani, M. and Fosso Wamba, S. (2020) Exploring how consumer goods companies innovate in the digital age: the role of big data analytics companies. Journal of Business Research, 121. pp. 338-352. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.09.012

Mariani, M. and Matarazzo, M. (2020) Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data. Journal of Management and Governance. ISSN 1385-3457 doi: https://doi.org/10.1007/s10997-020-09531-z

Ek Styvén, M., Mariani, M. M. and Strandberg, C. (2020) This is my hometown! The role of place attachment, congruity, and self-expressiveness on residents’ intention to share a place brand message online. Journal of Advertising. ISSN 0091-3367 doi: https://doi.org/10.1080/00913367.2020.1810594

Mariani, M., Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Okumus, F. (2020) Unravelling the effects of cultural differences in the online appraisal of hospitality and tourism services. International Journal of Hospitality Management, 90. 102606. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2020.102606

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M. (2020) Service robots in online reviews: an empirical study of online robotic discourse. Annals of Tourism Research. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2020.103036

Mariani, M. and Baggio, R. (2020) The relevance of mixed methods for network analysis in tourism and hospitality research. International Journal of Contemporary Hospitality Management, 32 (4). pp. 1643-1673. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-04-2019-0378

Mariani, M. (2020) Web 2.0 and destination marketing: current trends and future directions. Sustainability, 12 (9). 3771. ISSN 2071-1050 doi: https://doi.org/10.3390/su12093771

Ek Styven, M. and Mariani, M. M. (2020) Understanding the intention to buy secondhand clothing on sharing economy platforms: The influence of sustainability, distance from the consumption system, and economic motivations. Psychology & Marketing, 37 (5). pp. 724-739. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21334

Mariani, M. M. and Guizzardi, A. (2020) Does designation as a UNESCO World Heritage Site influence tourist evaluation of a local destination? Journal of Travel Research, 59 (1). pp. 22-36. ISSN 1552-6763 doi: https://doi.org/10.1177/0047287518821737

Czakon, W., Klimas, P. and Mariani, M. (2020) Behavioral antecedents of coopetition: a synthesis and measurement scale. Long Range Planning, 53 (1). 101875. ISSN 0024-6301 doi: https://doi.org/10.1016/j.lrp.2019.03.001

Mariani, M. (2020) Big data and analytics in tourism and hospitality: a perspective article. Tourism Review, 75 (1). pp. 299-303. ISSN 1660-5373 doi: https://doi.org/10.1108/TR-06-2019-0259

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2020) Online review helpfulness and firms’ financial performance: an empirical study in a service industry. International Journal of Electronic Commerce, 24 (4). pp. 421-449. ISSN 1086-4415 doi: https://doi.org/10.1080/10864415.2020.1806464

Mariani, M. and Predvoditeleva, M. (2019) How do online reviewers’ cultural traits and perceived experience influence hotel online ratings? International Journal of Contemporary Hospitality Management, 31 (12). pp. 4543-4573. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-11-2018-0927

Mariani, M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2019) Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149. 119752. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2019.119752

Mariani, M. M. and Visani, F. (2019) Embedding eWOM into efficiency DEA modelling: an application to the hospitality sector. International Journal of Hospitality Management, 80. pp. 1-12. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2019.01.002

Mariani, M. M., Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Kazakov, S. (2019) The role of language in the online evaluation of hospitality service encounters: an empirical study. International Journal of Hospitality Management, 78. pp. 50-58. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2018.11.012

Mariani, M. M., Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Gretzel, U. (2019) Online reviews: differences by submission device. Tourism Management, 70. pp. 295-298. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2018.08.022

Mariani, M., Di Fatta, G. and Di Felice, M. (2019) Understanding customer satisfaction with services by leveraging big data: the role of services attributes and consumers’ cultural background. IEEE Access, 7. pp. 8195-8208. ISSN 2169-3536 doi: https://doi.org/10.1109/ACCESS.2018.2887300

Mariani, M., Ek Styven, M. and Ayeh, J. K. (2019) Using Facebook for travel decision-making: an international study of antecedents. International Journal of Contemporary Hospitality Management, 31 (2). pp. 1021-1044. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-02-2018-0158

Mariani, M. M. and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2018) Effects of the booking.com rating system: bringing hotel class into the picture. Tourism Management, 66. pp. 47-52. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2017.11.006

Mariani, M. M., Mura, M. and Di Felice, M. (2018) The determinants of Facebook social engagement for National Tourism Organisations’ Facebook pages: a quantitative approach. Journal of Destination Marketing & Management, 8. pp. 312-325. ISSN 2212-571X doi: https://doi.org/10.1016/j.jdmm.2017.06.003

Mariani, M., Baggio, R., Fuchs, M. and Höpken, W. (2018) Business intelligence and big data in hospitality and tourism: a systematic literature review. International Journal of Contemporary Hospitality Management, 30 (12). pp. 3514-3554. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-07-2017-0461

Mariani, M. M. and Giorgio, L. (2017) The “Pink Night” festival revisited: meta-events and the role of destination partnerships in staging event tourism. Annals of Tourism Research, 62. pp. 89-109. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2016.11.003

Guizzardi, A., Mariani, M. and Prayag, G. (2017) Environmental impacts and certification: evidence from the Milan World Expo 2015. International Journal of Contemporary Hospitality Management, 29 (3). pp. 1052-1071. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-09-2015-0491

Book or Report Section

Mariani, M. (2022) Big data analytics. In: Buhalis, D. (ed.) Encyclopedia of tourism management and marketing. Edward Elgar Publishing Ltd. ISBN 9781800377479 (In Press)

Mariani, M. (2022) Business intelligence. In: Buhalis, D. (ed.) Encyclopedia of tourism management and marketing. Edward Elgar Publishing Ltd. ISBN 9781800377479 (In Press)

Mariani, M. (2022) Facebook marketing. In: Buhalis, D. (ed.) Encyclopedia of tourism management and marketing. Edward Elgar Publishing Ltd. ISBN 9781800377479 (In Press)

Mariani, M. (2018) The role of policy makers and regulators in coopetition. In: Fernandez, A.-S., Chiambaretto, P., Le Roy, F. and Czakon, W. (eds.) The Routledge companion to co-opetition strategies. Routledge, Abingdon. ISBN 9781138736894

Fini, R., Bartolini, M., Benigni, S., Ciancarini, P., Di Iorio, A., Johnson, A., Mariani, M. M., Peroni, S., Poggi, F., Rasmussen, E., Silvi, R., Sobrero, M. and Toschi, L. (2018) Collaborative practices and multidisciplinary research: the dialogue between entrepreneurship, management and data science. In: Bosio, G., Minola, T., Origo, F. and Tomelleri, S. (eds.) Rethinking entrepreneurship education: the role of collaborative practices and innovation. Entrepreneurship, Structural change and Industrial Dynamics. Springer, pp. 129-152. ISBN 9783319905471 doi: https://doi.org/10.1007/978-3-319-90548-8