Ali, S., Uppal, M. A. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2018) A conceptual framework highlighting e-learning implementation barriers. Information Technology & People, 31 (1). pp. 156-180. ISSN 0959-3845 doi: https://doi.org/10.1108/ITP-10-2016-0246

Almazroa, M. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2018) Understanding the usage of Mobile Payment Systems- the impact of personality on the continuance usage. In: 4th International Conference on Information Management (ICIM), 25-27th May 2018, Oxford University. doi: https://doi.org/10.1109/INFOMAN.2018.8392833 (2018 4th International Conference on Information Management (ICIM))

Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104 (2018) Role of digitisation in enabling co-creation of value in KIBS firms. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 145-154. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_15

Ashok, M. ORCID: https://orcid.org/0000-0002-9827-9104, Day, M. and Narula, R. ORCID: https://orcid.org/0000-0002-4266-2681 (2018) Buyer (dis)satisfaction and process innovation: the case of information technology services provision. Industrial Marketing Management, 68. pp. 132-144. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2017.10.004

Audretsch, D. B., Belitski, M. and Desai, S. (2018) National business regulations and city entrepreneurship in Europe: a multilevel nested analysis. Entrepreneurship Theory and Practice. ISSN 1540-6520 doi: https://doi.org/10.1177/1042258718774916

Azhgaliyeva, D., Belitski, M., Kalyuzhnova, Y. ORCID: https://orcid.org/0000-0002-5781-8837 and Romanov, M. (2018) Policy instruments for renewable energy: an empirical evaluation of effectiveness. International Journal of Technology Intelligence and Planning, 12 (1). pp. 24-48. ISSN 1740-2840 doi: https://doi.org/10.1504/IJTIP.2018.094409

Barratt, A. S., Arnoult, M. H., Ahmadi, B. V., Rich, K. M., Gunn, G. J. and Stott, A. W. (2018) A framework for estimating society’s economic welfare following the introduction of an animal disease: the case of Johne’s disease. PLoS ONE, 13 (6). e0198436. ISSN 1932-6203 doi: https://doi.org/10.1371/journal.pone.0198436

Belitski, M. and Aginskaya, H. (2018) Defining academic spinoffs and entrepreneurial university. In: Presse, A. and Terzidis, O. (eds.) Technology Entrepreneurship. FGF Studies in Small Business and Entrepreneurship. Springer, pp. 211-223. ISBN 9783319735092 doi: https://doi.org/10.1007/978-3-319-73509-2_11

Belitski, M. and Herzig, M. (2018) The jam session model for group creativity and innovative technology. The Journal of Technology Transfer, 43 (2). pp. 506-521. ISSN 0892-9912 doi: https://doi.org/10.1007/s10961-017-9574-z

Belitski, M., Fernandez, V., Khalil, S., Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Liu, K. (2018) Exploring the cloud computing loop in the strategic alignment model. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 117-124. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_12

Calder, M., Craig, C., Culley, D., de Cani, R., Donnelly, C. A., Douglas, R., Edmonds, B., Gascoigne, J., Gilbert, N., Hargrove, C., Hinds, D., Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041, Mitchell, D., Pavey, G., Robertson, D., Rosewell, B., Sherwin, S., Walport, M. and Wilson, A. (2018) Computational modelling for decision-making: where, why, what, who and how. Royal Society Open Science, 5 (6). 172096. ISSN 2054-5703 doi: https://doi.org/10.1098/rsos.172096

Chen, D., Runtong, Z., Xiaopu, S., Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Zhao, H. (2018) Predicting the interaction between treatment processes and disease progression by using hidden Markov model. Symmetry. ISSN 2073-8994 (In Press)

Chen, D., Zhang, R., Liu, K. and Hou, L. (2018) Knowledge discovery from posts in online health communities using unified medical language system. International Journal of Environmental Research and Public Health, 15 (6). 1291. ISSN 1660-4601 doi: https://doi.org/10.3390/ijerph15061291

Chowdhury, F., Audretsch, D. B. and Belitski, M. (2018) Institutions and entrepreneurship quality. Entrepreneurship Theory and Practice, 43 (1). pp. 51-81. ISSN 1540-6520 doi: https://doi.org/10.1177/1042258718780431

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? Journal of the Institute of Telecommunications Professionals, 12 (3). pp. 22-26. ISSN 1755-9278

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? (Part 2). Journal of the Institute of Telecommunications Professionals, 12 (4). pp. 21-25. ISSN 1755-9278

Clark, M. and Myers, A., (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A., (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Dankwa, K. and Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 (2018) Getting it right: a model for compliance assessment. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, innovation, and transformation. IFIP Advances in Information and Communication Technology, 527. Springer, pp. 228-237. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_23

Davies, G., Mete, M. ORCID: https://orcid.org/0000-0001-9824-7682 and Whelan, S. (2018) When employer brand image aids employee satisfaction and engagement. Journal of Organizational Effectiveness: People and Performance, 5 (1). pp. 64-80. ISSN 2051-6614 doi: https://doi.org/10.1108/JOEPP-03-2017-0028

Davies, G., Rojas-Mendez, J., Whelan, S., Mete, M. ORCID: https://orcid.org/0000-0001-9824-7682 and Loo, T. (2018) Brand personality: theory and dimensionality. Journal of Product & Brand Management, 27 (2). pp. 115-127. ISSN 1061-0421 doi: https://doi.org/10.1108/JPBM-06-2017-1499

Dover, P. A., Manwani, S. and Munn, D. (2018) Creating learning solutions for executive education programs. International Journal of Management Education, 16 (1). pp. 80-91. ISSN 1472-8117 doi: https://doi.org/10.1016/j.ijme.2017.12.002

El Gendi, R. and Clark, M. (2018) New influencing dimensions to creating a climate for innovation – case of the Egyptian telecommunications industry. In: British Academy of Management, 4-6 September 2018, Bristol Business School, University of the West of England, Bristol, UK.

Hou, L., Pan, X. and Liu, K. (2018) Balancing the popularity bias of object similarities for personalised recommendation. The European Physical Journal B, 91 (3). 47. ISSN 1434-6036 doi: https://doi.org/10.1140/epjb/e2018-80374-8

Koenig-Lewis, N., Asaad, Y. and Palmer, A. (2018) Sports events and interaction among spectators: examining antecedents of spectators’ value creation. European Sport Management Quarterly, 18 (2). pp. 193-215. ISSN 1618-4742 doi: https://doi.org/10.1080/16184742.2017.1361459

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698, Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 and Feredoes, E. (2018) Acknowledging crossing-avoidance heuristic violations when solving the Euclidean travelling salesperson problem. Psychological Research, 82 (5). pp. 997-1009. ISSN 1430-2772 doi: https://doi.org/10.1007/s00426-017-0881-7

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698, Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448, Feredoes, E. and Ud Din, S. (2018) Human behaviour in the Euclidean Travelling Salesperson Problem: computational modelling of heuristics and figural effects. Cognitive Systems Research, 52. pp. 387-399. ISSN 1389-0417 doi: https://doi.org/10.1016/j.cogsys.2018.07.027

Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698, Ud Din, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2018) Quotient algorithm: a simple heuristic for the travelling salesperson problem inspired by human solutions. In: 2018 Fifth HCT Information Technology Trends (ITT), 28-29 Nov 2018, Dubai, United Arab Emirates, pp. 47-49.

Lane, D. ORCID: https://orcid.org/0000-0001-6658-7041 and Husemann, E. (2018) System dynamics mapping of acute patient flows. In: Kunc, M. (ed.) System dynamics: soft and hard operational research. OR Essentials. Palgrave Macmillan, London, pp. 391-415. ISBN 9781349952564

Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041 and Sterman, J. D. (2018) A model simulator: the lives of Jay W. Forrester. Journal of Simulation, 12 (2). pp. 90-97. ISSN 1747-7786 doi: https://doi.org/10.1080/17477778.2017.1404205

Li, E. and Tang, Y. (2018) The role of language in human information interaction: a social semiotic view. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 12-21. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_2

Li, Q. and Liu, K. (2018) An abductive process of developing interactive data visualization: a case study of market attractiveness analysis. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 289-298. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_29

Li, W. ORCID: https://orcid.org/0000-0003-2878-3185, Islam, A., Johnson, K., Lauchande, P., Shang, X. and Shen, X. (2018) Understanding inter-organizational trust among integrated care service provider networks: a perspective on organizational asymmetries. Health Policy, 122 (12). pp. 1356-1363. ISSN 0168-8510 doi: https://doi.org/10.1016/j.healthpol.2018.09.003

Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (2018) Digitalisation, innovation and transformation. IFIP Advances in Information and Communication Technology, 527 (1). Springer. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5

Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C., eds. (2018) Digitalisation, innovation, and transformation. IFIP Advances in Information and Communication Technology, 527. Springer, pp322. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5

Liu, K., Zhang, R., Yin, L., Sun, L., Pan, X., Hou, L., Shang, X. and Yang, X. (2018) Medical service unity: an effective approach for medical care in rural areas in China. Rural and Remote Health, 18 (3). 4483. ISSN 1445-6354 doi: https://doi.org/10.22605/RRH4483

Liu, S. and Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 (2018) A framework to evaluate semiotic interoperability for information sharing. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 83-93. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_9

Liu, Y., Blome, C., Sanderson, J. and Paulraj, A. (2018) Supply chain integration capabilities, green design strategy and performance: a comparative study in the auto industry. Supply Chain Management: An International Journal, 23 (5). pp. 431-443. ISSN 1359-8546 doi: https://doi.org/10.1108/SCM-03-2018-0095

Liu, Y. S. ORCID: https://orcid.org/0000-0002-3012-0973 and Yang, J. ORCID: https://orcid.org/0000-0002-2394-3058 (2018) A longitudinal analysis of corporate greenhouse gas disclosure strategy. Corporate Governance: The International Journal of Business in Society, 18 (2). pp. 317-330. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-11-2016-0213

Manwani, S. and Lancelott, M. (2018) Business design management education: case insights. Poslovna izvrsnost, 12 (2). pp. 71-78. ISSN 1848-9060 doi: https://doi.org/10.22598/pi-be/2018.12.2.71

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2018) Effects of the booking.com rating system: bringing hotel class into the picture. Tourism Management, 66. pp. 47-52. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2017.11.006

Namatovu, R., Dawa, S., Adewale, A. ORCID: https://orcid.org/0000-0002-7502-2875 and Mulira, F. (2018) Religious beliefs and entrepreneurial behaviours in Africa: a case study of the informal sector in Uganda. Africa Journal of Management, 4 (3). pp. 259-281. ISSN 2332-2381 doi: https://doi.org/10.1080/23322373.2018.1516939

Pan, X., Hou, L., Liu, K. and Huayong, N. (2018) Do reviews from friends and the crowd affect online consumer posting behaviour differently? Electronic Commerce Research and Applications, 29. pp. 102-112. ISSN 1567-4223 doi: https://doi.org/10.1016/j.elerap.2018.01.007

Perez-Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Taheri, B., Farrington, T. and O'Gorman, K. (2018) On being attractive, social and visually appealing in social media: the effects of anthropomorphic tourism brands on Facebook fan pages. Tourism Management, 66. pp. 339-347. ISSN 1879-3193 doi: https://doi.org/10.1016/j.tourman.2017.11.013

Senyo, P. K., Liu, K. and Effah, J. (2018) A framework for assessing the social impact of interdependencies in digital business ecosystems. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranuaskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 125-135. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_13

Stouraitis, V., Harun, M. H. M., Kyritsis, M. ORCID: https://orcid.org/0000-0002-7151-1698 and Bonchoo, P. (2018) A validation of web-based surveys for exploratory research in the areas of business and entrepreneurship. In: 2018 Fifth HCT Information Technology Trends (ITT), 28-29 Nov 2018, Dubai, United Arab Emirates, pp. 91-93.

Tan, C., Abdaless, S. and Liu, K. (2018) Norm-based abduction process (NAP) in developing information architecture. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 33-42. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_4

Tan, Y. L., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012 and Paul, D. (2018) Aligning IS Masters programs with industry. Journal of Information Systems Education, 29 (3). pp. 169-182. ISSN 1055-3096

Tehrani, J., Michell, V. and Pan, Y.-C. (2018) Norm-based approach to incorporate human factors into clinical pathway: reducing human error and improving patient safety. In: Liu, K., Nakata, K. ORCID: https://orcid.org/0000-0002-7986-6012, Li, W. (V.) ORCID: https://orcid.org/0000-0003-2878-3185 and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 73-82. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_8

Tian, B. and Li, W. ORCID: https://orcid.org/0000-0003-2878-3185 (2018) Community detection method based on mixed-norm sparse subspace clustering. Neurocomputing, 275. pp. 2150-2161. ISSN 0925-2312 doi: https://doi.org/10.1016/j.neucom.2017.10.060

Uppal, M. A., Ali, S. and Gulliver, S. ORCID: https://orcid.org/0000-0002-4503-5448 (2018) Factors determining e-learning service quality. British Journal of Educational Technology, 49 (3). pp. 412-426. ISSN 1467-8535 doi: https://doi.org/10.1111/bjet.12552

Waite, K. and Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X (2018) Essentials of digital marketing. Goodfellow Publishers, Woodeaton, pp244. ISBN 97819111396000

Walport, M., Calder, M., Craig, C., Culley, D., de Cani, R., Donnelly, C., Douglas, R., Edmonds, B., Gascoigne, J., Gilbert, N., Hargrove, C., Hinds, D., Lane, D. C. ORCID: https://orcid.org/0000-0001-6658-7041, Mitchell, D., Robertson, D., Rosewell, B., Sherwin, S. and Wilson, A., (2018) Computational modelling: technological futures. Report. Government Office for Science, London.

Wang, J., Zhang, R., Li, L., Shang, X., Li, W. ORCID: https://orcid.org/0000-0003-2878-3185 and Xu, Y. (2018) Some q-Rung orthopair fuzzy dual Maclaurin symmetric mean operators with their application to multiple criteria decision making. In: Knowledge and Systems Sciences 19th International Symposium, November 25-27 2018, Tokyo, Japan, pp. 252-266. doi: https://doi.org/10.1007/978-981-13-3149-7_19

Xu, S., Li, W. ORCID: https://orcid.org/0000-0003-2878-3185, Tang, L. C. M., Lin, Y. and Tang, Q. (2018) Artificial Intelligence assisted professional work in BIM: a machine reasoning extension. In: Creative Construction Conference 2018, 30 June - 3 July 2018, Radisson Blu Plaza, Ljubljana, Slovenia, pp. 16-23. doi: https://doi.org/10.3311/CCC2018-003

Zhang, R., Chen, D., Shang, X., Zhu, X. and Liu, K. (2018) A Knowledge-Constrained Role-Based Access Control model for protecting patient privacy in hospital information systems. IEEE Journal of Biomedical and Health Informatics, 22 (3). pp. 904-911. ISSN 2168-2208 doi: https://doi.org/10.1109/JBHI.2017.2696573