Hubert, M., Kazemi, S., Hubert, M., Carugati, A. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2025) The exploration of users’ perceived value from personalization and virtual conversational agents to enable a smart home assemblage – a mixed method approach. International Journal of Information Management, 80. 102850. ISSN 1873-4707 doi: https://doi.org/10.1016/j.ijinfomgt.2024.102850

Gupta, S., Deodhar, S. J., Tiwari, A. A., Gupta, M. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2024) How consumers evaluate movies on online platforms? Investigating the role of consumer engagement and external engagement. Journal of Business Research, 176. 114613. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2024.114613

Chaudhuri, R., Chatterjee, S., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Wamba, S. F. (2024) Assessing the influence of emerging technologies on organizational data driven culture and innovation capabilities: a sustainability performance perspective. Technological Forecasting and Social Change, 200. 123165. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2023.123165

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Dwivedi, Y. K. (2024) Generative artificial intelligence innovation management: a preview of future research developments. Journal of Business Research, 175. 114542. ISSN 1873-7978 doi: https://doi.org/10.1016/j.jbusres.2024.114542

Kim, J. M., Park, K. K.-c., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Wamba, S. F. (2024) Investigating reviewers’ intentions to post fake vs. authentic reviews based on behavioral linguistic features. Technological Forecasting and Social Change, 198. 122971. ISSN 00401625 doi: https://doi.org/10.1016/j.techfore.2023.122971

Harmon, D. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2023) Divergent market reactions to abstract language: a multi-country event study of European Central Bank communications. Academy of Management Journal. ISSN 1948-0989 doi: https://doi.org/10.5465/amj.2022.0814 (In Press)

Chatterjee, S., Chaudhuri, R., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Fosso Wamba, S. ORCID: https://orcid.org/0000-0002-1073-058X (2023) Examining the role of intellectual capital on knowledge sharing in digital platform-based MNEs and its impact on firm performance. Technological Forecasting and Social Change, 197. 122909. ISSN 1873-5509 doi: https://doi.org/10.1016/j.techfore.2023.122909

Chatterjee, S., Chaudhuri, R., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Fosso Wamba, S. (2023) The consequences of innovation failure: an innovation capabilities and dynamic capabilities perspective. Technovation, 128. 102858. ISSN 1879-2383 doi: https://doi.org/10.1016/j.technovation.2023.102858

Hubert, M., Hubert, M. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2023) Cue-reactivity to brand logos of consumers with a compulsive buying tendency: a consumer neuroscience perspective. Psychology & Marketing. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21946

Japutra, A., Situmorang, R., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Pereira, V. (2023) Understanding employer branding within MNC subsidiaries: evidence from MNC hotel subsidiaries in Indonesia. Journal of International Management. 101100. ISSN 1075-4253 doi: https://doi.org/10.1016/j.intman.2023.101100

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Belitski, M. (2023) The effect of coopetition intensity on first mover advantage and imitation in innovation-related coopetition: empirical evidence from UK firms. European Management Journal, 41 (5). pp. 779-791. ISSN 0263-2373 doi: https://doi.org/10.1016/j.emj.2022.05.001

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595, Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Vega, R. P. ORCID: https://orcid.org/0000-0003-1619-317X and Wirtz, J. (2023) The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors. Psychology & Marketing, 40 (11). pp. 2355-2369. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21903

Chen, A. ORCID: https://orcid.org/0000-0003-4796-2170, Lin, Y., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Shou, Y. and Zhang, Y. (2023) Entrepreneurial growth in digital business ecosystems: an integrated framework blending the knowledge-based view of the firm and business ecosystems. Journal of Technology Transfer, 48 (5). pp. 1628-1653. ISSN 1573-7047 doi: https://doi.org/10.1007/s10961-023-10027-9

Barbaglia, M., Bianchini, R., Buttice', V., Elia, S. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2023) The role of environmental sustainability in the relocation choices of MNEs: back to the home country or welcome in a new host country? Journal of International Management, 29 (5). 101059. ISSN 1075-4253 doi: https://doi.org/10.1016/j.intman.2023.101059

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2023) Asymmetrical influences of service robots’ perceived performance on overall customer satisfaction: an empirical investigation leveraging online reviews. Journal of Travel Research. ISSN 1552-6763 doi: https://doi.org/10.1177/00472875231190610

Chatterjee, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Ferraris, A. (2023) Digitalization of supply chain and its impact on cost, firm performance, and resilience: technology turbulence and top management commitment as moderator. IEEE Transactions on Engineering Management. ISSN 0018-9391 doi: https://doi.org/10.1109/TEM.2023.3297251

Chatterjee, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Wamba, S. F. (2023) Prosumers’ intention to co-create business value and the moderating role of digital media usage. Journal of Business Research, 163. 113920. ISSN 1873-7978 doi: https://doi.org/10.1016/j.jbusres.2023.113920

Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., Ahuja, M., Albanna, H., Albashrawi, M. A., Al-Busaidi, A. S., Balakrishnan, J., Barlette, Y., Basu, S., Bose, I., Brooks, L., Buhalis, D., Carter, L., Chowdhury, S., Crick, T., Cunningham, S. W., Davies, G. H., Davison, R. M., Dé, R., Dennehy, D., Duan, Y., Dubey, R., Dwivedi, R., Edwards, J. S., Flavián, C., Gauld, R., Grover, V., Hu, M.-C., Janssen, M., Jones, P., Junglas, I., Khorana, S., Kraus, S., Larsen, K. R., Latreille, P., Laumer, S., Malik, F. T., Mardani, A., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Mithas, S., Mogaji, E., Nord, J. H., O’Connor, S., Okumus, F., Pagani, M., Pandey, N., Papagiannidis, S., Pappas, I. O., Pathak, N., Pries-Heje, J., Raman, R., Rana, N. P., Rehm, S.-V., Ribeiro-Navarrete, S., Richter, A., Rowe, F., Sarker, S., Stahl, B. C., Tiwari, M. K., van der Aalst, W., Venkatesh, V., Viglia, G., Wade, M., Walton, P., Wirtz, J. and Wright, R. (2023) “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71. p. 102642. ISSN 02684012 doi: https://doi.org/10.1016/j.ijinfomgt.2023.102642

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Wirtz, J. (2023) A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research. International Journal of Contemporary Hospitality Management, 35 (8). pp. 2929-2943. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-08-2022-1006

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Hashemi, N. and Wirtz, J. (2023) Artificial intelligence empowered conversational agents: a systematic literature review and research agenda. Journal of Business Research, 161. 113838. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2023.113838

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Platanakis, E., Safylas, D. and Sutcliffe, C. ORCID: https://orcid.org/0000-0003-0187-487X (2023) Identifying a destination’s optimal tourist market mix: does a superior portfolio model exist? Tourism Management, 96. 104722. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2023.104722

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Machado, I. ORCID: https://orcid.org/0000-0003-1024-0537, Magrelli, V. ORCID: https://orcid.org/0000-0002-9647-8425 and Dwivedi, Y. K. (2023) Artificial intelligence in innovation research: a systematic review, conceptual framework, and future research directions. Technovation, 122. 102623. ISSN 0166-4972 doi: https://doi.org/10.1016/j.technovation.2022.102623

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Do submission devices influence online review ratings differently across different types of platforms? A big data analysis. Technological Forecasting and Social Change, 189. 122296. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.122296

Belitski, M. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2023) The effect of knowledge collaboration on business model reconfiguration. European Management Journal, 41 (2). pp. 223-235. ISSN 0263-2373 doi: https://doi.org/10.1016/j.emj.2022.02.006

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2023) Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations. International Journal of Production Research. ISSN 0020-7543 doi: https://doi.org/10.1080/00207543.2022.2160027

Kim, J. M., Park, K. K.-c. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2023) Do online review readers react differently when exposed to credible versus fake online reviews? Journal of Business Research, 154. 113377. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.113377

Zaman, M., Vo-Thanh, T., Nguyen, C. T.K., Hasan, R., Akter, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Hikkerova, L. (2023) Motives for posting fake reviews: evidence from a cross-cultural comparison. Journal of Business Research, 154. 113359. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.113359

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Machado, I. and Nambisan, S. (2023) Types of innovation and artificial intelligence: a systematic quantitative literature review and research agenda. Journal of Business Research, 155 (B). 113364. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.113364

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Al-Sultan, K. and De Massis, A. (2023) Corporate social responsibility in family firms: a systematic literature review. Journal of Small Business Management, 61 (3). pp. 1192-1246. ISSN 1540-627X doi: https://doi.org/10.1080/00472778.2021.1955122

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2023) Exploring environmental concerns on digital platforms through big data: the effect of online consumers’ environmental discourse on online review ratings. Journal of Sustainable Tourism, 31 (11). pp. 2592-2611. ISSN 1747-7646 doi: https://doi.org/10.1080/09669582.2022.2033982

Baggio, R., Guizzardi, A. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) A social network analysis of interlocking directorates in the accommodation sector. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-03-2022-0315

Chatterjee, S. ORCID: https://orcid.org/0000-0003-1075-5549 and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) Exploring the influence of exploitative and explorative digital transformation on organization flexibility and competitiveness. IEEE Transactions on Engineering Management. ISSN 1558-0040 doi: https://doi.org/10.1109/tem.2022.3220946

Perez-Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Hopkinson, P. ORCID: https://orcid.org/0000-0002-8904-2156, Singhal, A. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) From CRM to social CRM: a bibliometric review and research agenda for consumer research. Journal of Business Research, 151. pp. 1-16. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.06.028

D'Ambra, J., Akter, S. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) Digital transformation of higher education in Australia: Understanding affordance dynamics in e-textbook engagement and use. Journal of Business Research, 149. pp. 283-295. ISSN 01482963 doi: https://doi.org/10.1016/j.jbusres.2022.05.048

Hani, U., Akter, S., Wickramasinghe, A., Kattiyapornpong, U. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) Revisiting business relationship quality in subsistence marketplaces. Industrial Marketing Management, 106. pp. 197-218. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2022.08.011

Boccali, F., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Visani, F. and Mora-Cruz, A. (2022) Innovative value-based price assessment in data-rich environments: Leveraging online review analytics through data envelopment analysis to empower managers and entrepreneurs. Technological Forecasting and Social Change, 182. 121807. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.121807

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) Big data analytics. In: Buhalis, D. (ed.) Encyclopedia of tourism management and marketing. Edward Elgar, pp. 295-296. ISBN 9781800377479 doi: https://doi.org/10.4337/9781800377486

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) Business intelligence. In: Buhalis, D. (ed.) Encyclopedia of tourism management and marketing. Edward Elgar Publishing Ltd, pp. 387-390. ISBN 9781800377479 doi: https://doi.org/10.4337/9781800377486.business.intelligence

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Buhalis, D. (2022) Facebook marketing. In: Buhalis, D. (ed.) Encyclopedia of tourism management and marketing. Edward Elgar Publishing Ltd. ISBN 9781800377479 doi: https://doi.org/10.4337/9781800377486.facebook.marketing

Sharma, A. ORCID: https://orcid.org/0000-0002-0762-6853, Dwivedi, R. ORCID: https://orcid.org/0000-0003-3801-3635, Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Islam, T. (2022) Investigating the effect of advertising irritation on digital advertising effectiveness: a moderated mediation model. Technological Forecasting and Social Change, 180. 121731. ISSN 00401625 doi: https://doi.org/10.1016/j.techfore.2022.121731

Guizzardi, A., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Stacchini, A. (2022) A temporal construal theory explanation of the price-quality relationship in online dynamic pricing. Journal of Business Research, 146. pp. 32-44. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.03.058

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Perez‐Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X and Wirtz, J. ORCID: https://orcid.org/0000-0002-6297-4498 (2022) AI in marketing, consumer research and psychology: a systematic literature review and research agenda. Psychology & Marketing, 39 (4). pp. 755-776. ISSN 0742-6046 doi: https://doi.org/10.1002/mar.21619

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V., Malik, A. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) First-time managers are burning out. Here’s how to manage. Harvard Business Review. ISSN 0017-8012

Ek Styvén, M., Näppä, A., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Nataraajan, R. (2022) Employee perceptions of employers’ creativity and innovation: Implications for employer attractiveness and branding in tourism and hospitality. Journal of Business Research, 141. pp. 290-298. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.12.038

Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946, Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Nasr, R. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Unmasking the other face of flexible working practices: a systematic literature review. Journal of Business Research, 142. pp. 648-662. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.01.024

Dedeoğlu, B. B. ORCID: https://orcid.org/0000-0002-0722-3392, Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Shi, F. ORCID: https://orcid.org/0000-0001-8176-4712 and Okumus, B. ORCID: https://orcid.org/0000-0003-2395-3384 (2022) The impact of COVID-19 on destination visit intention and local food consumption. British Food Journal, 124 (2). pp. 634-653. ISSN 0007-070X doi: https://doi.org/10.1108/BFJ-04-2021-0421

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Baggio, R. (2022) Big data and analytics in hospitality and tourism: a systematic literature review. International Journal of Contemporary Hospitality Management, 34 (1). pp. 231-278. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-03-2021-0301

Pillai, R., Sivathanu, B., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Rana, N. P., Yang, B. and Dwivedi, Y. (2022) Adoption of AI-empowered industrial robots in auto component manufacturing companies. Production Planning and Control, 33 (16). pp. 1517-1533. ISSN 0953-7287 doi: https://doi.org/10.1080/09537287.2021.1882689

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Bresciani, S., eds. (2022) Creating, managing and marketing gastronomy experiences in hospitality and tourism. International Journal of Contemporary Hospitality Management. Emerald. doi: https://doi.org/10.1108/IJCHM-09-2022-070

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Matarazzo, M. (2021) Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data. Journal of Management and Governance, 25 (4). pp. 1057-1078. ISSN 1385-3457 doi: https://doi.org/10.1007/s10997-020-09531-z

Kim, J. M., Lee, E. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) The influence of launching mobile channels on online customer reviews. Journal of Business Research, 137. pp. 366-378. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.08.048

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics. International Journal of Contemporary Hospitality Management, 33 (11). pp. 3956-3976. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0622

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Nambisan, S. (2021) Innovation analytics and digital innovation experimentation: the rise of research-driven online review platforms. Technological Forecasting and Social Change, 172. 121009. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2021.121009

Filieri, R. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) The role of cultural values in consumers’ evaluation of online review helpfulness: a big data approach. International Marketing Review, 38 (6). pp. 1267-1288. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-07-2020-0172

Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673, Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) Embrace delegation as a skill to strengthen remote teams. MIT Sloan Management Review, 63 (1). pp. 1-3. ISSN 1532-9194

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Bresciani, S. and Dagnino, G. B. (2021) The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics. International Journal of Contemporary Hospitality Management, 33 (9). ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-09-2020-1102

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Are environmental-related online reviews more helpful? A big data analytics approach. International Journal of Contemporary Hospitality Management, 33 (6). pp. 2065-2090. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0548

Akter, S., Fosso Wamba, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Hani, U. (2021) How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets? Industrial Marketing Management, 97. pp. 258-273. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2021.07.014

Elia, S., Giuffrida, M., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Bresciani, S. (2021) Resources and digital export: an RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce. Journal of Business Research, 132. pp. 158-169. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.04.010

Guizzardi, A. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) Introducing the dynamic destination satisfaction method: an analytical tool to track tourism destination satisfaction trends with repeated cross-sectional data. Journal of Travel Research, 60 (5). pp. 965-980. ISSN 1552-6763 doi: https://doi.org/10.1177/0047287520958205

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Ek Styven, M. and Teulon, F. (2021) Explaining the intention to use digital personal data stores: an empirical study. Technological Forecasting and Social Change, 166. 120657. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2021.120657

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) Service robots in online reviews: an empirical study of online robotic discourse. Annals of Tourism Research, 87. 103036. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2020.103036

Prayag, G., Chowdhury, M., Prajogo, D., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Guizzardi, A. (2021) Residents’ perceptions of environmental certification, environmental impacts and support for the World Expo 2015: the moderating effect of place attachment. International Journal of Contemporary Hospitality Management, 34 (3). pp. 1204-1224. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2021-0824

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Ek Styven, M. and Nataraajan, R. (2021) Social comparison orientation and frequency: a study on international travel bloggers. Journal of Business Research, 123. pp. 232-240. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.09.070

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Environmental discourse in hotel online reviews: a big data analysis. Journal of Sustainable Tourism, 29 (5). pp. 829-848. ISSN 1747-7646 doi: https://doi.org/10.1080/09669582.2020.1858303

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Fosso Wamba, S. (2020) Exploring how consumer goods companies innovate in the digital age: the role of big data analytics companies. Journal of Business Research, 121. pp. 338-352. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.09.012

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Okumus, F. (2020) Unravelling the effects of cultural differences in the online appraisal of hospitality and tourism services. International Journal of Hospitality Management, 90. 102606. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2020.102606

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Baggio, R. (2020) The relevance of mixed methods for network analysis in tourism and hospitality research. International Journal of Contemporary Hospitality Management, 32 (4). pp. 1643-1673. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-04-2019-0378

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2020) Web 2.0 and destination marketing: current trends and future directions. Sustainability, 12 (9). 3771. ISSN 2071-1050 doi: https://doi.org/10.3390/su12093771

Ek Styven, M. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2020) Understanding the intention to buy secondhand clothing on sharing economy platforms: The influence of sustainability, distance from the consumption system, and economic motivations. Psychology & Marketing, 37 (5). pp. 724-739. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21334

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Guizzardi, A. (2020) Does designation as a UNESCO World Heritage Site influence tourist evaluation of a local destination? Journal of Travel Research, 59 (1). pp. 22-36. ISSN 1552-6763 doi: https://doi.org/10.1177/0047287518821737

Czakon, W., Klimas, P. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2020) Behavioral antecedents of coopetition: a synthesis and measurement scale. Long Range Planning, 53 (1). 101875. ISSN 0024-6301 doi: https://doi.org/10.1016/j.lrp.2019.03.001

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2020) Big data and analytics in tourism and hospitality: a perspective article. Tourism Review, 75 (1). pp. 299-303. ISSN 1660-5373 doi: https://doi.org/10.1108/TR-06-2019-0259

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2020) Online review helpfulness and firms’ financial performance: an empirical study in a service industry. International Journal of Electronic Commerce, 24 (4). pp. 421-449. ISSN 1086-4415 doi: https://doi.org/10.1080/10864415.2020.1806464

Ek Styvén, M., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Strandberg, C. (2020) This is my hometown! The role of place attachment, congruity, and self-expressiveness on residents’ intention to share a place brand message online. Journal of Advertising, 49 (5). pp. 540-556. ISSN 0091-3367 doi: https://doi.org/10.1080/00913367.2020.1810594

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Predvoditeleva, M. (2019) How do online reviewers’ cultural traits and perceived experience influence hotel online ratings? International Journal of Contemporary Hospitality Management, 31 (12). pp. 4543-4573. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-11-2018-0927

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2019) Industry 4.0: a bibliometric review of its managerial intellectual structure and potential evolution in the service industries. Technological Forecasting and Social Change, 149. 119752. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2019.119752

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Visani, F. (2019) Embedding eWOM into efficiency DEA modelling: an application to the hospitality sector. International Journal of Hospitality Management, 80. pp. 1-12. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2019.01.002

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Kazakov, S. (2019) The role of language in the online evaluation of hospitality service encounters: an empirical study. International Journal of Hospitality Management, 78. pp. 50-58. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2018.11.012

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Gretzel, U. (2019) Online reviews: differences by submission device. Tourism Management, 70. pp. 295-298. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2018.08.022

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Di Fatta, G. and Di Felice, M. (2019) Understanding customer satisfaction with services by leveraging big data: the role of services attributes and consumers’ cultural background. IEEE Access, 7. pp. 8195-8208. ISSN 2169-3536 doi: https://doi.org/10.1109/ACCESS.2018.2887300

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Ek Styven, M. and Ayeh, J. K. (2019) Using Facebook for travel decision-making: an international study of antecedents. International Journal of Contemporary Hospitality Management, 31 (2). pp. 1021-1044. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-02-2018-0158

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2018) The role of policy makers and regulators in coopetition. In: Fernandez, A.-S., Chiambaretto, P., Le Roy, F. and Czakon, W. (eds.) The Routledge companion to co-opetition strategies. Routledge, Abingdon. ISBN 9781138736894

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2018) Effects of the booking.com rating system: bringing hotel class into the picture. Tourism Management, 66. pp. 47-52. ISSN 0261-5177 doi: https://doi.org/10.1016/j.tourman.2017.11.006

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Mura, M. and Di Felice, M. (2018) The determinants of Facebook social engagement for National Tourism Organisations’ Facebook pages: a quantitative approach. Journal of Destination Marketing & Management, 8. pp. 312-325. ISSN 2212-571X doi: https://doi.org/10.1016/j.jdmm.2017.06.003

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Baggio, R., Fuchs, M. and Höpken, W. (2018) Business intelligence and big data in hospitality and tourism: a systematic literature review. International Journal of Contemporary Hospitality Management, 30 (12). pp. 3514-3554. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-07-2017-0461

Fini, R., Bartolini, M., Benigni, S., Ciancarini, P., Di Iorio, A., Johnson, A., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Peroni, S., Poggi, F., Rasmussen, E., Silvi, R., Sobrero, M. and Toschi, L. (2018) Collaborative practices and multidisciplinary research: the dialogue between entrepreneurship, management and data science. In: Bosio, G., Minola, T., Origo, F. and Tomelleri, S. (eds.) Rethinking entrepreneurship education: the role of collaborative practices and innovation. Entrepreneurship, Structural change and Industrial Dynamics. Springer, pp. 129-152. ISBN 9783319905471 doi: https://doi.org/10.1007/978-3-319-90548-8

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Giorgio, L. (2017) The “Pink Night” festival revisited: meta-events and the role of destination partnerships in staging event tourism. Annals of Tourism Research, 62. pp. 89-109. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2016.11.003

Guizzardi, A., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Prayag, G. (2017) Environmental impacts and certification: evidence from the Milan World Expo 2015. International Journal of Contemporary Hospitality Management, 29 (3). pp. 1052-1071. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-09-2015-0491