Pham, N. T., Lu, J., Ogbonnaya, C., Tuan, T. H., Degbey, W. Y. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2024) A more ethical workplace? How and why perceived socially responsible human resource management makes a difference. Journal of Management Studies. ISSN 1467-6486 doi: https://doi.org/10.1111/joms.13161

Fardi, K., Ghasemzadeh, F., Zanjirani Farahani, R., Asgari, N., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Ruiz, R. (2024) The impact of the frequency and magnitude of natural disasters on inventory prepositioning. European Journal of Operational Research. ISSN 1872-6860 doi: https://doi.org/10.1016/j.ejor.2024.10.038

Pereira, V., Jayawardena, N. S., Sindhwani, R., Behl, A. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2024) Using firm-level intellectual capital to achieve strategic sustainability: examination of phenomenon of business failure in terms of the critical events. Journal of Intellectual Capital. ISSN 1469-1930 doi: https://doi.org/10.1108/JIC-03-2024-0074

Urrila, L. I., Degbey, W., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Zoogah, B. D. (2024) How mindfulness-trained leaders drive self and other-oriented compassion. Academy of Management Proceedings, 2024 (1). ISSN 2151-6561 doi: https://doi.org/10.5465/AMPROC.2024.16881abstract

Vassolo, R. S., Weisz, N. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2024) Advanced strategic management: a dynamic approach to competition. Palgrave Macmillan, Cham. ISBN 9783031574184 doi: https://doi.org/10.1007/978-3-031-57419-1

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673 and Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946, eds. (2024) Elgar encyclopedia of leadership. Elgar Encyclopedias in Business and Management. Edward Elgar. ISBN 9781035307067 (In Press)

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Rowson, T. ORCID: https://orcid.org/0000-0002-1605-2927 (2024) Making the invisible visible: why menopause is a workplace issue we can't ignore. BMJ Leader. ISSN 2398-631X doi: https://doi.org/10.1136/leader-2023-000943

Tassiello, V., Amatulli, C., Tillotson, J. S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2024) aiWOM: artificial intelligence word-of-mouth. Conceptualizing Consumer-to-AI communication. International Journal of Human-Computer Interaction. ISSN 1532-7590 doi: https://doi.org/10.1080/10447318.2024.2349362

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and Adewale, A. ORCID: https://orcid.org/0000-0002-7502-2875 (2024) Job crafting. Management on the Cutting Edge. The MIT Press. ISBN 9780262048880

Pereira, V., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Bamel, U., Sharma, G. D. and Paul, H. (2024) Customer engagement strategies within family businesses in emerging economies: a multi-method study. Journal of Business Research, 174. 114508. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2024.114508

Kumari, P., Shankar, A., Behl, A., Pereira, V., Yahiaoui, D., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Gupta, B. B. and Arya, V. (2024) Investigating the barriers towards adoption and implementation of open innovation in healthcare. Technological Forecasting and Social Change, 200. 123100. ISSN 1873-5509 doi: https://doi.org/10.1016/j.techfore.2023.123100

Mariano, S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2024) On-the-fly decision making within organizations: a systematic literature review and future research directions. Journal of Business Research, 174. 114484. ISSN 1873-7978 doi: https://doi.org/10.1016/j.jbusres.2023.114484

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Fontinha, R. ORCID: https://orcid.org/0000-0002-2390-098X and Walker, J. ORCID: https://orcid.org/0000-0002-3477-0236 (2024) Balancing health and work: employees demand more flexibility in when, where, and how they work. BMJ Leader. ISSN 2398-631X doi: https://doi.org/10.1136/leader-2023-000869

Behl, A., Sampat, B., Gaur, J., Pereira, V., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Shankar, A., Shi, P. and Roohanifar, M. (2023) Can gamification help green supply chain management firms achieve sustainable results in servitized ecosystem? An empirical investigation. Technovation, 129. 102915. ISSN 1879-2383 doi: https://doi.org/10.1016/j.technovation.2023.102915

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) The delicate dynamics of challenging a superior. MIT Sloan Management Review. ISSN 1532-9194

Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946, Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673 and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Entwined positionality and interpretive frames of reference: an autoethnographic account. Organizational Research Methods, 26 (4). pp. 678-704. ISSN 1552-7425 doi: https://doi.org/10.1177/10944281221111401

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Currell, E. (2023) ChatGPT: a novel AI assistant for healthcare messaging—a commentary on its potential in addressing patient queries and reducing clinician burnout. BMJ Leader. ISSN 2398-631X doi: https://doi.org/10.1136/leader-2023-000844

Rammal, H. G., Pereira, V., Temouri, Y., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Tarba, S. and Ferreira, J. J. (2023) The institutional development of Islamic finance in the Middle East: a post-colonial comparative perspective. Business History. ISSN 1743-7938 doi: https://doi.org/10.1080/00076791.2023.2233429

Tillotson, J. S., Tassiello, V., Bettany, S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Integrating health leadership and management perspectives: the MESH framework for culturally informed food design thinking and well-being promotion. BMJ Leader. ISSN 2398-631X doi: https://doi.org/10.1136/leader-2023-000838

Bhatnagar, K., Tillotson, J. S., Toyoki, S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Learning to live with an unruly consuming body. Journal of Consumer Research. ISSN 1537-5277 doi: https://doi.org/10.1093/jcr/ucad041

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Communication is at the heart of positive employee relationships. MIT Sloan Management Review. ISSN 1532-9194

Pereira, V., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Tillotson, J. and Collings, D. (2023) How to build a blameless work culture. Harvard Business Review. ISSN 0017-8012

Tillotson, J., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V. and Bhatnagar, K. (2023) How to make workplaces more inclusive for people with invisible disabilities. Harvard Business Review. ISSN 0017-8012

Behl, A., Singh, R., Pereira, V. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Analysis of industry 4.0 and circular economy enablers: a step towards resilient sustainable operations management. Technological Forecasting and Social Change, 189. 122363. ISSN 1873-5509 doi: https://doi.org/10.1016/j.techfore.2023.122363

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Do submission devices influence online review ratings differently across different types of platforms? A big data analysis. Technological Forecasting and Social Change, 189. 122296. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.122296

Behl, A., Sampat, B., Pereira, V., Jayawardena, N. S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Investigating the role of data-driven innovation and information quality on the adoption of blockchain technology on crowdfunding platforms. Annals of Operations Research. ISSN 0254-5330 doi: https://doi.org/10.1007/s10479-023-05290-w

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673 and Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 (2023) Closing the service gap: how to connect customers, employees and organisations. FT Publishing International, Upper Saddle River. ISBN 9781292444352

Badewi, A. A., Eid, R. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Determinations of system justification versus psychological reactance consumer behaviours in taboo markets. Information Technology & People, 36 (1). ISSN 0959-3845 doi: https://doi.org/10.1108/ITP-12-2018-0555

Zahoor, N., Khan, Z., Meyer, M. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) International entrepreneurial behavior of internationalizing African SMEs - towards a new research agenda. Journal of Business Research, 154. 113367. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.113367

Athota, V. S., Pereira, V., Hasan, Z., Vaz, D., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Reppas, D. (2023) Overcoming financial planners’ cognitive biases through digitalization: a qualitative study. Journal of Business Research, 154. 113291. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.08.055

Huang, X. ORCID: https://orcid.org/0000-0003-4531-3070, Wang, X., Han, L. ORCID: https://orcid.org/0000-0002-2778-3338 and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Does sound lending infrastructure foster better financial reporting quality of SMEs? European Journal of Finance, 29 (5). pp. 542-566. ISSN 1466-4364 doi: https://doi.org/10.1080/1351847X.2022.2075281

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) Embrace Mistakes to Build a Learning Culture. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2023) How far-reaching could the four-day workweek become? MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Tillotson, J., Bhatnagar, K. and Pereira, V. (2022) Are your team gatherings inclusive for people with food-related allergies? Harvard Business Review. ISSN 0017-8012

Kumari, A., Shankar, A., Behl, A., Pereira, V. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Impact of barriers of value co-creation on consumers’ innovation resistance behavior : investigating the moderation role of the DART model. Technological Forecasting and Social Change, 184. 122033. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.122033

Malik, A., Sharma, P., Kingshott, R. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Leveraging cultural and relational capabilities for business model innovation: the case of a digital media EMMNE. Journal of Business Research, 149. pp. 270-282. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.05.004

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V., Malik, A. and Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673 (2022) Dear Manager, you’re holding too many meetings. Harvard Business Review, 100 (5). 23. ISSN 0017-8012

Behl, A., Gaur, J., Pereira, V., Yadav, R. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Role of big data analytics capabilities to improve sustainable competitive advantage of MSME service firms during COVID-19- a multi-theoretical approach. Journal of Business Research, 148. pp. 378-389. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.05.009

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Before starting your own business, ask these four questions. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V., Behl, A. and Khan, Z. (2022) Switching careers? Here’s how to write a strong resume. Harvard Business Review. ISSN 0017-8012

Pereira, V., Behl, A., Jayawardena, N., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Dwivedi, Y. K. and Bhardwaj, S. (2022) The art of gamifying digital gig work: a theoretical assessment of engagement and motivation. Production Planning and Control. ISSN 0953-7287 doi: https://doi.org/10.1080/09537287.2022.2083524

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Pereira, V. (2022) 4 triggers cause the majority of team conflicts. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V., Malik, A. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2022) First-time managers are burning out. Here’s how to manage. Harvard Business Review. ISSN 0017-8012

Pandey, J., Hassan, Y., Pandey, J., Pereira, V., Behl, A., Fischer, B. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Leader signalled knowledge hiding and erosion of co-created value: micro-foundational evidence from the test preparation industry. IEEE Transactions on Engineering Management. ISSN 0018-9391 doi: https://doi.org/10.1109/TEM.2022.3149005

Malik, A., Sharma, P., Vinu, A., Karakoti, A., Kaur, K., Gujral, H. S., Munjal, S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Circular economy adoption by SMEs in the emerging markets: towards a multilevel conceptual framework. Journal of Business Research, 142. pp. 605-619. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.12.076

Soga, L. R. ORCID: https://orcid.org/0000-0002-5471-9673, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946, Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Nasr, R. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Unmasking the other face of flexible working practices: a systematic literature review. Journal of Business Research, 142. pp. 648-662. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2022.01.024

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Patel, C., Malik, A. and Budhwar, P. (2022) What to do when you become your friend's boss - especially when you know a little too much about each other. In: Gallo, A., Edmondson, A. C., Opie, T. R. and Clark, D. (eds.) Making Real Connections. HBR Women at Work Series. Harvard Business Review Press. ISBN 9781647822194

Roulet, T. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) Your career needs a little luck. Here’s how to cultivate it. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Malik, A., Budhwar, P. and Pereira, V. (2022) Days without meetings – a way to be productive. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V., Asgari, N. and Farahani, R. Z. (2022) 4 steps to making a successful career change. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) What does the four-day workweek mean for the future of work? MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2022) The benefits and risks of rehiring a boomerang employee. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Pereira, V., Budhwar, P. and Malik, A. (2022) The surprising impact of meeting-free days. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2021) Why gig work needs to demonstrate loyalty, and how to do it. MIT Sloan Management Review. ISSN 1532-9194

Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673, Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) Embrace delegation as a skill to strengthen remote teams. MIT Sloan Management Review, 63 (1). pp. 1-3. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and Malik, A. (2021) What successful freelancers do differently. Harvard Business Review. ISSN 0017-8012

Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673, Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2021) Design your work environment to manage unintended tech consequences. MIT Sloan Management Review. ISSN 1532-9194

Malik, A., Budhwar, P., Patel, C. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2021) Holistic indigenous and atomistic modernity: analysing performance management in two Indian emerging market MNCs. Human Resource Management, 60 (5). pp. 803-823. ISSN 1099-050X doi: https://doi.org/10.1002/hrm.22057

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2021) Why modern executives are more susceptible to hubris than ever. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Cobb, D. and Trehan, R. (2021) Too proud to lead: how hubris can destroy effective leadership and what to do about it. Bloomsbury. ISBN 9781472973054

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Godley, W., Bolade-Ogunfodun, Y. ORCID: https://orcid.org/0000-0001-8143-6946 and Soga, L. ORCID: https://orcid.org/0000-0002-5471-9673 (2021) Don’t let WFH get in the way of your next promotion. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2021) Why companies should adopt a hub-and-spoke work model post-pandemic. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Roulet, T. (2021) How organizations can promote employee wellness, now and post-pandemic. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Matejko, S., Godley, W. and Adewale, A. ORCID: https://orcid.org/0000-0002-7502-2875 (2021) How to develop early career talent virtually. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Godley, W., Patel, C. and Kudret, S. ORCID: https://orcid.org/0000-0002-3410-1104 (2021) Four steps to optimize virtual hires. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Godley, W., Kudret, S. ORCID: https://orcid.org/0000-0002-3410-1104 and Trehan, R. (2021) 4 tips to nail a virtual job interview. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Patel, C., Budhwar, P. and Malik, A. (2021) Six steps to innovate remotely. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Godley, W., Patel, C. and Kudret, S. ORCID: https://orcid.org/0000-0002-3410-1104 (2021) Four steps to successful virtual hiring. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2020) Emphasize work-life balance for your teams. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Patel, C., Budhwar, P. and Malik, A. (2020) How leading companies are innovating remotely. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Godley, W., Patel, C. and Cobb, D. (2020) How to monitor remote workers — ethically. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Patel, C. (2020) Improve your ability to make an impact with people. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Patel, C., Budhwar, P. and Malik, A. (2020) How job crafting can make work more satisfying. MIT Sloan Management Review. ISSN 1532-9194

Mohri, S., Asgari, N., Farahini, R. Z., Bourlakis, M. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2020) Fairness in hazmat routing-scheduling: a bi-objective Stackelberg game. Transportation Research Part E: Logistics and Transportation Review, 140. 102006. ISSN 1366-5545 doi: https://doi.org/10.1016/j.tre.2020.102006

Roulet, T. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2020) Now is the time to reconnect with your dormant network. MIT Sloan Management Review. ISSN 1532-9194

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Patel, C. (2020) Strengthen your ability to influence people. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Patel, C. (2020) Strengthen your leadership influence. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744, Patel, C., Malik, A. and Budhwar, P. (2020) What to do when you become your friend’s boss. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Roulet, T. (2019) How companies can adapt during times of political uncertainty. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Roulet, T. (2019) Why a four-day working week can be profitable for business. Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Roulet, T. (2019) Will the 4-Day workweek take hold in Europe? Harvard Business Review. ISSN 0017-8012

Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Roulet, T. (2019) Will the three-day work per week take hold in Europe? Harvard Business Review. ISSN 0017-8012

Hill, A., Cuthbertson, R., Brown, S. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2017) Service fitness ladders: improving business performance in low cost or differentiated markets. International Journal of Operations & Production Management, 37 (10). pp. 1266-1303. ISSN 0144-3577 doi: https://doi.org/10.1108/IJOPM-03-2016-0142

Hill, A., Mellon, L., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Goddard, J. (2017) Research: how the best school leaders create enduring change. Harvard Business Review. ISSN 0017-8012

Hill, A., Mellon, L., Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 and Goddard, J. (2016) The one type of leader who can turn around a failing school. Harvard Business Review. ISSN 0017-8012

Hill, A., Mellon, L., Goddard, J. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2016) How to turn around a failing school. Harvard Business Review. ISSN 0017-8012