2024

Basnawi, A. (2024) The use of social media for non-profit organisations to meet social goals: an international comparison between Saudi Arabia and the United Kingdom. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00119762

Celep, O. (2024) On praxis and poiesis duality in digital virtual object representation: a thesis on consumer categories and objectness. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00116662

Miguel, C., Načinović Braje, I., Drotarova, M. H., Dumančić, K., Kirkulak-Uludag, B. and Giglio, C. (2024) The effects of the professionalization of hosting on service quality: towards quality standards and certifications within the short-term rental market. International Journal of Hospitality Management, 122. 103796. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2024.103796

Walsh, A. (2024) The effects of perceived control and regulatory focus on outcomes of online interactions. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00118624

2023

Alrefay, A. (2023) How do institutional tensions on online shopping in Saudi Arabia produce moral emotions that shape consumption practices? PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00119538

George, A. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) The ultimate end: an exploration of the perspective of two stakeholder groups on the moral purpose of coaching. International Journal of Evidence Based Coaching and Mentoring. ISSN 1741-8305 (In Press)

Jesudoss, S. P. ORCID: https://orcid.org/0000-0002-1286-0011 (2023) Homo Mensor: self – quantification as an act of habitual resistance against neoliberal numbers. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00119029

Lawal, S. O. (2023) Investigating how different stakeholder perspectives in organisational narrative communication influence individuals’ implicit attitudes, explicit attitudes, intentions, and behaviours towards communicated issues. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00111759

Patterson, N. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching. Philosophy of Coaching: An International Journal, 8 (2). pp. 17-30.

Platt, M. ORCID: https://orcid.org/0000-0003-2137-4370, Ojeka, S. ORCID: https://orcid.org/0000-0002-1286-0185, Drăgnoiu, A.-E. ORCID: https://orcid.org/0000-0003-0591-3135, Ibelegbu, O. E. ORCID: https://orcid.org/0000-0001-9081-2392, Pierangeli, F. ORCID: https://orcid.org/0000-0003-0199-2163, Sedlmeir, J. ORCID: https://orcid.org/0000-0003-2631-8749 and Wang, Z. ORCID: https://orcid.org/0000-0002-8594-3803 (2023) Energy demand unawareness and the popularity of Bitcoin: evidence from Nigeria. Oxford Open Energy, 2. ISSN 2752-5082 doi: https://doi.org/10.1093/ooenergy/oiad012

Shead, P. (2023) Antecedents of customer loyalty in the manufacturing industry. DBA thesis, University of Reading. doi: https://doi.org/10.48683/1926.00112342

2022

Barari, M., Paul, J., Ross, M., Thaichon, S. and Surachartkumtonkun, J. (2022) Relationships among actors within the sharing economy: meta-analytics review. International Journal of Hospitality Management, 103. 103215. ISSN 0278-4319 doi: https://doi.org/10.1016/j.ijhm.2022.103215

Denegri-Knott, J., Jenkins, R. and Molesworth, M. (2022) Transformations in digital virtual consumption. In: Llamas, R. and Belk, R. (eds.) The Routledge Handbook of Digital Consumption. 2nd edition. Routledge, London, pp. 284-296, 580. ISBN 9781003317524 doi: https://doi.org/10.4324/9781003317524-27

Michael, C. (2022) Negative publicity in the age of social media: examining the consumer-company relationship after a company faces negative publicity online. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00116790

Sharma, M. ORCID: https://orcid.org/0000-0003-4789-0015, Banerjee, S. and Paul, J. ORCID: https://orcid.org/0000-0001-5062-8371 (2022) Role of social media on mobile banking adoption among consumers. Technological Forecasting and Social Change, 180. 121720. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.121720

Truong, H.‐B. (I.), Jesudoss, S. P. ORCID: https://orcid.org/0000-0002-1286-0011 and Molesworth, M. (2022) Consumer mischief as playful resistance to marketing in Twitter hashtag hijacking. Journal of Consumer Behaviour, 21 (4). pp. 828-841. ISSN 1479-1838 doi: https://doi.org/10.1002/cb.2040

Wilkinson, F. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2022) An exploration of the relationship between self-confidence and female leadership: the role of workplace coaching in supporting gender equality. Philosophy of Coaching, 7 (1). pp. 50-64. doi: https://doi.org/10.22316/poc/07.1.04

2021

Grigore, G., Molesworth, M., Vonțea, A., Basnawi, A. H., Celep, O. and Sylvian, P. J. (2021) Drama and discounting in the relational dynamics of corporate social responsibility. Journal of Business Ethics, 174 (1). pp. 65-88. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-020-04591-5

Grigore, G., Molesworth, M., Miles, C. and Glozer, S. (2021) (Un)resolving digital technology paradoxes through the rhetoric of balance. Organization, 28 (1). pp. 186-207. ISSN 1350-5084 doi: https://doi.org/10.1177/1350508420968196

Grigore, G. ORCID: https://orcid.org/0000-0002-5626-4609, Molesworth, M., Vontea, A., Basnawi, A. H., Celep, O. and Jesudoss, S. P. ORCID: https://orcid.org/0000-0002-1286-0011 (2021) Corporate social responsibility in liquid times: the case of Romania. Journal of Business Ethics. pp. 1-20. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-021-04926-w

Ingram, C., Themistocleous, C., Rickly, J. M. and McCabe, S. (2021) Marketing ‘Literary England’ beyond the special interest tourist. Annals of Tourism Research Empirical Insights, 2 (2). 100018. ISSN 2666-9579 doi: https://doi.org/10.1016/j.annale.2021.100018

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2021) The Future of Work in the Customer Experience Environment. Report. Henley Centre for Customer Management, UK. pp15.

Rudkowski, J. L. (2021) On the Frontlines of Fashion: Measuring Employee-Consumer Integrated Retailer Brand Equity. DBA thesis, Henley Business School, University of Reading. doi: https://doi.org/10.48683/1926.00104607

2020

Ali, I., Ali, M., Grigore, G., Molesworth, M. and Jin, Z. (2020) The moderating role of corporate reputation and employee-company identification on work-related outcomes of job insecurity resulting from workforce localization policies. Journal of Business Research, 117. pp. 825-838. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2019.02.060

Couch, S. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2020) Coaching culturally different members of international business teams - the role of cultural intelligence. International Coaching Psychology Review, 15 (1). pp. 59-80. ISSN 1750-2764

Inversini, A., Rega, I. and van Zyl, I. (2020) Internet representations of voluntourism fail to effectively integrate tourism and volunteering. Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22 (1). pp. 1-21. ISSN 1470-1340 doi: https://doi.org/10.1080/14616688.2019.1600007

Lages, C. R., Piercy, N. F., Malhotra, N. and Simões, C. (2020) Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees. The International Journal of Human Resource Management, 31 (21). pp. 2737-2760. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2018.1464491

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.

2019

Casey, K., Lichrou, M. and Fitzpatrick, C. (2019) Treasured trash? A consumer perspective on small Waste Electrical and Electronic Equipment (WEEE) divestment in Ireland. Resources, Conservation and Recycling, 145. pp. 179-189. ISSN 0921-3449 doi: https://doi.org/10.1016/j.resconrec.2019.02.015

Dsouli, O. (2019) The impact of corporate governance on Moroccan firm performance. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00085945

Farache, F., Grigore, G., McQueen, D. and Stancu, A. (2019) The role of the individual in promoting social change. In: Farache, F., Grigore, G., Stancu, A. and McQueen, D. (eds.) Responsible People: The Role of the Individual in CSR, Entrepreneurship and Management Education. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 1-12. ISBN 9783030107390 doi: https://doi.org/10.1007/978-3-030-10740-6_1

Farache, F., Grigore, G., Stancu, A. and McQueen, D., eds. (2019) Responsible people: the role of the individual in CSR, entrepreneurship and management education. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp283. ISBN 9783030107390 doi: https://doi.org/10.1007/978-3-030-10740-6

Hubert, M., Blut, M., Brock, C., Zhang, R. W., Koch, V. and Riedl, R. (2019) The influence of acceptance and adoption drivers on smart home usage. European Journal of Marketing, 53 (6). pp. 1073-1098. ISSN 0309-0566 doi: https://doi.org/10.1108/EJM-12-2016-0794

Husain, S., Molesworth, M. and Grigore, G. (2019) 'I once wore an angry bird t-shirt and went to read Qur’an': asymmetrical institutional complexity and emerging consumption practices in Pakistan. Marketing Theory, 19 (3). pp. 367-390. ISSN 1741-301X doi: https://doi.org/10.1177/1470593118821717

Japutra, A., Ekinci, Y. and Simkin, L. (2019) Self-congruence, brand attachment and compulsive buying. Journal of Business Research, 99. pp. 456-463. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2017.08.024

Marbach, J., Lages, C., Nunan, D. and Ekinci, Y. (2019) Consumer engagement in online brand communities: the moderating role of personal values. European Journal of Marketing, 53 (9). pp. 1671-1700. ISSN 0309-0566 doi: https://doi.org/10.1108/ejm-10-2017-0721

Molesworth, M. and Grigore, G. (2019) Scripts people live in the marketplace: an application of script analysis to Confessions of a Shopaholic. Marketing Theory, 19 (4). pp. 467-488. ISSN 1741-301X doi: https://doi.org/10.1177/1470593118821725

Zulfa, N. (2019) You are to whom you speak: the moderating role of an associative vs dissociative audience group and service symbolism. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00085844

2018

Al Khateeb, A. (2018) Consumers' favourable emotional feelings towards foreign countries - investigating the effects of consumer affinity on brand perceptions. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00084927

Coelho, F. J., Lages, C. R. and Sousa, C. M. P. (2018) Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29 (17). pp. 2580-2607. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2016.1255982

Ekinci, Y., Japutra, A. and Simkin, L. (2018) Tie the knot: building stronger consumers’ attachment toward a brand. Journal of Strategic Marketing, 26 (3). pp. 223-240. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2016.1195862

Grigore, G. and Molesworth, M. (2018) 'Pouring politics down our throats': political CSR communication and consumer catharsis. In: Crowther, D. and Seifi, S. (eds.) Redefining Corporate Social Responsibility. Developments in Corporate Governance and Responsibility, 13. Emerald Publishing Limited, pp. 71-86. ISBN 9781787561625

Grigore, G., Stancu, A. and McQueen, D., eds. (2018) Corporate responsibility and digital communities: an international perspective towards sustainability. Palgrave. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7

Halkos, G. and Skouloudis, A. (2018) Corporate social responsibility and innovative capacity: intersection in a macro-level perspective. Journal of Cleaner Production, 182. pp. 291-300. ISSN 0959-6526 doi: https://doi.org/10.1016/j.jclepro.2018.02.022

Halkos, G., Skouloudis, A., Malesios, C. and Evangelinos, K. (2018) Bouncing back from extreme weather events: some preliminary findings on resilience barriers facing small and medium-sized enterprises. Business Strategy and the Environment, 27 (4). pp. 547-559. ISSN 0964-4733 doi: https://doi.org/10.1002/bse.2019

Jenkins, R. and Molesworth, M. (2018) Conceptualizing consumption in the imagination: relationships and movements between imaginative forms and the marketplace. Marketing Theory, 18 (3). pp. 327-347. ISSN 1741-301X doi: https://doi.org/10.1177/1470593117740753

Krings, W. (2018) Impacting the B2B-Business Development Process: social media usage within a global software environment. DBA thesis, University of Reading. doi: https://doi.org/10.48683/1926.00116782

Littlewood, D. and Holt, D. (2018) Social entrepreneurship in South Africa: exploring the influence of environment. Business & Society, 57 (3). pp. 525-561. ISSN 0007-6503 doi: https://doi.org/10.1177/0007650315613293

Malesios, C., Skouloudis, A., Dey, P. K., Abdelaziz, F. B., Kantartzis, A. and Evangelinos, K. (2018) The impact of small- and medium-sized enterprises sustainability practices and performance on economic growth from a managerial perspective: some modeling considerations and empirical analysis results. Business Strategy and the Environment, 27 (7). pp. 960-972. ISSN 1099-0836 doi: https://doi.org/10.1002/bse.2045

Mardon, R., Molesworth, M. and Grigore, G. (2018) YouTube beauty gurus and the emotional labour of tribal entrepreneurship. Journal of Business Research, 92. pp. 443-454. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2018.04.017

Molesworth, M., Grigore, G. F. and Jenkins, R. (2018) Games people play with brands: an application of Transactional Analysis to marketplace relationships. Marketing Theory, 18 (1). pp. 121-146. ISSN 1741-301X doi: https://doi.org/10.1177/1470593117706530

Molesworth, M., Watkins, R. and Denegri-Knott, J. (2018) Possession work on hosted digital consumption objects as consumer ensnarement. Journal of the Association for Consumer Research, 1 (2). pp. 246-261. ISSN 2378-1823 doi: https://doi.org/10.1086/685474

Nikolaou, I. E., Shaun, L., Evangelinos, K. and Skouloudis, A. (2018) An assessment framework of environmental management practices of EMAS certified firms. International Journal of Social Ecology and Sustainable Development, 9 (4). pp. 1-17. ISSN 1947-8410 doi: https://doi.org/10.4018/ijsesd.2018100101

Sit, J. K., Hoang, A. and Inversini, A. (2018) Showrooming and retail opportunities: a qualitative investigation via consumer-experience lens. Journal of Retailing and Consumer Services, 40. pp. 163-174. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2017.10.004

2017

Butt, M. M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Wilkins, S. and ul-Haq, J. (2017) MNCs and religious influences in global markets: drivers of consumer-based halal brand equity. International Marketing Review, 34 (6). pp. 885-908. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-12-2015-0277

Casey, K., Lichrou, M. and O’Malley, L. (2017) Unveiling everyday reflexivity tactics in a sustainable community. Journal of Macromarketing, 37 (3). pp. 227-239. ISSN 0276-1467 doi: https://doi.org/10.1177/0276146716674051

El Gendi, R. (2017) The relationship between employees’ perceptions of climate for innovation, organisation innovativeness, and customer experience in a major telecommunications organisation in Egypt. PhD thesis, University of Reading.

Grigore, G., Molesworth, M. and Farache, F. (2017) When corporate responsibility meets digital technology: a reflection on new discourses. In: Grigore, G., Stancu, A. and McQueen, D. (eds.) Corporate Responsibility and Digital Communities: an International Perspective towards Sustainability. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 11-28. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7_2

Grigore, G., Molesworth, M. and Watkins, R. (2017) New corporate responsibilities in the digital economy. In: Theofilou, A., Grigore, G. and Stancu, A. (eds.) Corporate Social Responsibility Post Financial Crisis. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 41-62. ISBN 9783319400952 doi: https://doi.org/10.1007/978-3-319-40096-9_3

Halkos, G. and Skouloudis, A. (2017) Revisiting the relationship between corporate social responsibility and national culture: a quantitative assessment. Management Decision, 55 (3). pp. 595-613. ISSN 0025-1747 doi: https://doi.org/10.1108/MD-12-2016-0868

Inversini, A. (2017) Managing passengers’ experience through mobile moments. Journal of Air Transport Management, 62. pp. 78-81. ISSN 0969-6997 doi: https://doi.org/10.1016/j.jairtraman.2017.03.009

Jaber, F. and Simkin, L. (2017) Unpicking antecedents of CRM adoption: a two-stage model. Journal of Strategic Marketing, 25 (5-6). pp. 475-494. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2016.1149212

Jaber, F. N. and Simkin, L. (2017) Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context. Behaviour and Information Technology, 36 (10). pp. 1020-1036. ISSN 1362-3001 doi: https://doi.org/10.1080/0144929X.2017.1332098

Marbach, J. (2017) Consumer engagement in firm-hosted online brand communities – exploring personality traits as antecedents of consumer engagement and value, with the moderating role of personal values. PhD thesis, University of Reading.

McQueen, D., Stancu, A. and Grigore, G. (2017) Corporate responsibility, digital communities and sustainability: concluding thoughts. In: Grigore, G., Stancu, A. and McQueen, D. (eds.) Corporate Responsibility and Digital Communities: An International Perspective towards Sustainability. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 271-274, Back Matter. ISBN 9783319634791

Mitchell, S. M., (2017) Trust is the new black. Report. Henley Centre for Customer Management

Nunan, D. and Di Domenico, M. (2017) Big data: a normal accident waiting to happen? Journal of Business Ethics, 145 (3). pp. 481-491. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-015-2904-x

Proikaki, M., Jones, N., Nagopoulos, N., Chatziantoniou, M., Kalantzi, O.-I., Skouloudis, A. and Evangelinos, K. (2017) Incorporating social indicators of sustainability in public policies for environmentally degraded areas: the case of the Asopos River. In: Korres, G. M., Kourliouros, E. and Michailidis, M. P. (eds.) Handbook of Research on Policies and Practices for Sustainable Economic Growth and Regional Development. IGI Global, pp. 297-305. ISBN 9781522524588 doi: https://doi.org/10.4018/978-1-5225-2458-8.ch025

Schepers, S. (2017) Innovation ecosystem development: a necessary instrument to escape the mid-income trap. In: Schepers, S. and Sener, S. (eds.) Innovation, governance and entrepreneurship: how do they evolve in middle income countries?: New concepts, trends and challenges. Palgrave Macmillan, pp. 11-34. ISBN 9783319559254 doi: https://doi.org/10.1007/978-3-319-55926-1

Schepers, S. (2017) The risk averse society, a risk for innovation? In: Lohrmann, C. and Osburg, T. (eds.) Sustainability in a Digital World: New Opportunities Through New Technologies. Springer International Publishing, pp. 21-36. ISBN 9783319546025

Schepers, S. and Sener, S., eds. (2017) Innovation, governance and entrepreneurship: how do they evolve in middle income countries?: New concepts, trends and challenges. Palgrave Macmillan, pp212. ISBN 9783319559254 doi: https://doi.org/10.1007/978-3-319-55926-1

Skouloudis, A., Jones, N., Roumeliotis, S., Issac, D., Greig, A. and Evangelinos, K. (2017) Industrial pollution, spatial stigma and economic decline: the case of Asopos river basin through the lens of local small business owners. Journal of Environmental Planning and Management, 60 (9). pp. 1575-1600. ISSN 0964-0568 doi: https://doi.org/10.1080/09640568.2016.1243519

Stancu, A., Grigore, G. and McQueen, D. (2017) Corporate responsibility and digital communities: an introduction. In: Grigore, G., Stancu, A. and McQueen, D. (eds.) Corporate Responsibility and Digital Communities: An International Perspective towards Sustainability. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, Switzerland, pp. 1-7. ISBN 9783319634791 doi: https://doi.org/10.1007/978-3-319-63480-7_1

Williams, N. L., Inversini, A., Ferdinand, N. and Buhalis, D. (2017) Destination eWOM: a macro and meso network approach? Annals of Tourism Research, 64. pp. 87-101. ISSN 01607383 doi: https://doi.org/10.1016/j.annals.2017.02.007

2016

Altinay, L., Madanoglu, M., De Vita, G., Arasli, H. and Ekinci, Y. (2016) The interface between organizational learning capability, entrepreneurial orientation, and SME growth. Journal of Small Business Management, 54 (3). pp. 871-891. ISSN 1540-627X doi: https://doi.org/10.1111/jsbm.12219

Boes, K., Buhalis, D. and Inversini, A. (2016) Smart tourism destinations: ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2 (2). pp. 108-124. ISSN 2056-5607 doi: https://doi.org/10.1108/IJTC-12-2015-0032

Ekinci, Y., Calderon, J. and Siala, H. (2016) Do personality traits predict ‘complaining’ consumers? Journal of Business Environment, 8 (1). p. 32. ISSN 1740-0597 doi: https://doi.org/10.1504/IJBE.2016.074793

Evangelinos, K., Skouloudis, A., Jones, N., Isaac, D. and Sfakianaki, E. (2016) Exploring the status of corporate social responsibility disclosure in the UK building and construction industry. International Journal of Global Environmental Issues, 15 (4). pp. 377-399. ISSN 1466-6650 doi: https://doi.org/10.1504/IJGENVI.2016.10001867

Grigore, G. and Molesworth, M. (2016) Does corporate social responsibility mask business practices that are adhiaphoric? In: Change Cohesion Competitiveness. EGEA, Bocconi University, Milan, Italy.

Halkos, G. and Skouloudis, A. (2016) National CSR and institutional conditions: an exploratory study. Journal of Cleaner Production, 139. pp. 1150-1156. ISSN 0959-6526 doi: https://doi.org/10.1016/j.jclepro.2016.07.047

Hobbs, J., Grigore, G. and Molesworth, M. (2016) Success in the management of crowdfunding projects in the creative industries. Internet Research, 26 (1). pp. 146-166. ISSN 1066-2243 doi: https://doi.org/10.1108/IntR-08-2014-0202

Inversini, A. and Rega, I. (2016) eTourism for socio-economic development. Symphonya: Emerging Issues in Management, 1. pp. 75-82. ISSN 1593-0319 doi: https://doi.org/10.4468/2016.1.07inversini.rega

Marbach, J., Lages, C. R. and Nunan, D. (2016) Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement. Journal of Marketing Management, 32 (5-6). pp. 502-525. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1128472

Mitchell, S.-L. (2016) Exploring the role the brand plays in the choice of charity by UK volunteers. PhD thesis, University of Reading.

Molinillo, S., Ekinci, Y., Whyatt, G., Occhiocupo, N. and Stone, M. (2016) Private label management: insights and research directions. In: Gómez-Suárez, M. and Martínez-Ruiz, M. P. (eds.) Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy. IGI Global, pp. 1-27. ISBN 9781522502203 doi: https://doi.org/10.4018/978-1-5225-0220-3.ch001

Rega, I. and Inversini, A. (2016) eTourism for Development (eT4D): the missing piece in the ICT4D research agenda. Information Technologies & International Development, 12 (3). pp. 19-24. ISSN 1544-7529

Skouloudis, A., Halkos, G., Malesios, V. and Evangelinos, K. (2016) Investigating barriers to SMEs’ resilience to extreme weather events. In: ENVECON Conference, Greece.

Stangl, B., Inversini, A. and Schegg, R. (2016) Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: three country insights. International Journal of Hospitality Management, 52. pp. 87-96. ISSN 0278-4319 doi: https://doi.org/10.1016/j.ijhm.2015.09.015

Stride, H. J. (2016) Not-for-profit branding. In: Francesca, D.'O. R., Singh, J. and Blankson, C. (eds.) The Routledge Companion to Contemporary Brand Management. Routledge, UK, pp. 294-308. ISBN 9781315796789

Theofilou, A., Grigore, G. and Stancu, A., eds. (2016) Corporate social responsibility in the post-financial crisis era : CSR conceptualisations and international practices in times of uncertainty. Palgrave Studies in Governance, Leadership and Responsibility. Palgrave Macmillan, Cham, pp292. ISBN 9783319400952 doi: https://doi.org/10.1007/978-3-319-40096-9

Watkins, R. D., Denegri-Knott, J. and Molesworth, M. (2016) The relationship between ownership and possession: observations from the context of digital virtual goods. Journal of Marketing Management, 32 (1-2). pp. 44-70. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1089308

Çifci, S., Ekinci, Y., Whyatt, G., Japutra, A., Molinillo, S. and Siala, H. (2016) A cross valıdatıon of consumer-based brand equıty (cbbe): drıvıng customer equıty ın retaıl brands. Journal of Business Research, 69 (9). pp. 3740-3747. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.12.066

2015

Adi, A., Crowther, D. and Grigore, G. (2015) Introduction to corporate social responsibility in the digital age. In: Adi, A., Grigore, G. and Crowther, D. (eds.) Corporate Social Responsibility in the Digital Age. Developments in corporate governance and responsibility, 7 (7). Emerald, Bingley, ix-xvi. ISBN 9781784415822

Adi, A., Grigore, G. and Crowther, D., eds. (2015) Corporate social responsibility in the digital age. Emerald Group, Bingley, UK, pp288. ISBN 9781784415822

Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y. (2015) Avoiding the dark side of positive online consumer reviews: enhancing reviews' usefulness for high risk-averse travelers. Journal of Business Research, 68 (9). pp. 1829-1835. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.01.010

Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y. (2015) Do online hotel rating schemes influence booking behaviours? International Journal of Hospitality Management, 49. pp. 28-36. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2015.05.005

Champniss, G., Wilson, H.N. and Macdonald, E.K. (2015) Why your customers’ social identities matter. Harvard Business Review, 93 (1/2). pp. 88-96. ISSN 0017-8012

Grigore, G., Abdaless, S. and Adelopo, I. (2015) Financial crises and corporate governance: understanding the impacts on risk management and accountability in the UK local councils. In: Crowther, D., Oubrich, M., Barzi, R. and Abdaless, S. (eds.) Governance, Accountability and Sustainable Development. Cambridge Scholars Publishing, Cambridge. ISBN 9781443868846

Grigore, G., Adi, A. and Theofilou, A. (2015) Digital reflections of pharmaceutical companies and their CSR communication strategies. In: Adi, A., Grigore, G. and Crowther, D. (eds.) Corporate Social Responsibility in the Digital Age. Developments in Corporate Governance and Responsibility, 7. Emerald Group Publishing Limited, Bingley, UK, pp. 221-240. ISBN 9781784415822

Grigore, G., Ali, I. and Vontea, A. (2015) Dear employee, are you happy? Investigating the relationship between social responsibility and employees’ life satisfaction. In: Stancu, A. and Grigore, G. (eds.) Social Responsibility, Ethics and Sustainable Business: Theory and Practice. Academia de Studii Economice, Bucharest. ISBN 9786065058330

Grigore, G., Theofilou, A., Watson, T. and Sthapitanonda, P. (2015) Ethical stakeholder engagement: exploring the relationship between corporations and NGOs in Thailand, Romania, and the UK. PRism Journal, 12 (2). ISSN 1448-4404

Holt, D. and Littlewood, D. (2015) Identifying, mapping, and monitoring the impact of hybrid firms. California Management Review, 57 (3). pp. 107-125. ISSN 0008-1256 doi: https://doi.org/10.1525/cmr.2015.57.3.107

Lages, C., Pfajfar, G. and Shoham, A. (2015) Challenges in conducting and publishing research on the Middle East and Africa in leading journals. International Marketing Review, 32 (1). pp. 52-77. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-12-2014-0374

Littlewood, D. and Holt, D. (2015) Addressing rural social exclusion in the developing world - exploring the role of African social purpose ventures. In: Exploring rural enterprises: new perspectives on research, policy & practice. Contemporary issues in entrepreneurship research, 4. Emerald, Bingley. ISBN 9781784411121

Littlewood, D. (2015) Corporate social responsibility, mining and sustainable development in Namibia: critical reflections through a relational lens. Development Southern Africa, 32 (2). pp. 240-257. ISSN 1470-3637 doi: https://doi.org/10.1080/0376835X.2014.984833

Martins, C., Salazar, A. and Inversini, A. (2015) The internet impact on travel purchases: insights from Portugal. Tourism Analysis, 20 (2). pp. 251-258. ISSN 1943-3999 doi: https://doi.org/10.3727/108354215X14265319207632

Mostafa, R. B., Lages, C., Shabbir, H. A. and Thwaites, D. (2015) Corporate image: a service recovery perspective. Journal of Service Research, 18 (4). pp. 468-483. ISSN 1552-7379 doi: https://doi.org/10.1177/1094670515584146

Nguyen, B., Ekinci, Y., Simkin, L. and Melewar, T. C. (2015) The brand likeability scale: an exploratory study of likeability in firm-level brands. International Journal of Market Research, 57 (5). p. 777. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-063

Nunan, D. (2015) Addressing the market research skills gap. International Journal of Market Research, 57 (2). pp. 177-178. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-000

Nunan, D. and Di Domenico, M. (2015) Exploring reidentfication risk: is anonymization a promise we can keep? International Journal of Market Research, 58 (1). pp. 19-34. ISSN 1470-7853

Rivera-Santos, M., Holt, D., Littlewood, D. and Kolk, A. (2015) Social entrepreneurship in Sub-Saharan Africa. Academy of Management Perspectives, 29 (1). pp. 72-91. ISSN 1558-9080 doi: https://doi.org/10.5465/amp.2013.0128

Sirakaya-Turk, E., Ekinci, Y. and Martin, D. (2015) The efficacy of shopping value in predicting destination loyalty. Journal of Business Research, 68 (9). pp. 1878-1885. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.01.016

Van Zyl, I., Inversini, A. and Rega, I. (2015) The representation of voluntourism in search engines: the case of South Africa. Development Southern Africa, 32 (3). pp. 333-349. ISSN 1470-3637 doi: https://doi.org/10.1080/0376835X.2015.1010714

Williams, N. L., Inversini, A., Buhalis, D. and Ferdinand, N. (2015) Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter. Journal of Marketing Management, 31 (9-10). pp. 1113-1140. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1035308

2014

Abbad, M. M. and Jaber, F. N. (2014) Evaluating e-learning systems: an empirical investigation on students' perception in higher education area. International Journal of Emerging Technologies in Learning, 9 (4). pp. 27-34. ISSN 1863-0383 doi: https://doi.org/10.3991/ijet.v9i4.3480

Di Domenico, M., Daniel, E. and Nunan, D. (2014) 'Mental mobility’ in the digital age: entrepreneurs and the online home-based business. New Technology, Work and Employment, 29 (3). pp. 266-281. ISSN 1468-005X doi: https://doi.org/10.1111/ntwe.12034

Holt, D. and Littlewood, D. (2014) Financial services for the poor within the formal/informal nexus in sub-Saharan Africa. In: 74th Annual Meeting of the Academy of Management, 1-5th August, Philadelphia.

Holt, D. and Littlewood, D. (2014) Informal economy entrepreneurs from Sub-Saharan Africa: observations from Kenya. In: Georgakopoulou, A. and Spilioti, T. (eds.) The Routledge companion to business in Africa. Routledge companions in business, management and accounting. Routledge, Abingdon. ISBN 9780415635455

Holt, D. and Littlewood, D. (2014) Reaching the underbanked and unbanked in subsistence markets at the nexus of the formal and informal economy. In: British Academy of Management Conference, 9th-11th September 2014, Belfast.

Insley, V. and Nunan, D. (2014) Gamification and the online retail experience. International Journal of Retail & Distribution Management., 42 (5). pp. 340-351. ISSN 0959-0552 doi: https://doi.org/10.1108/IJRDM-01-2013-0030

Inversini, A. and Masiero, L. (2014) Selling rooms online: the use of social media and online travel agents. International Journal of Contemporary Hospitality Management, 26 (2). pp. 272-292. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-03-2013-0140

Inversini, A., Cantoni, L. and De Pietro, M. (2014) Destination online communication: why sometimes less is more. A study about online communication of English destinations. Journal of Travel & Tourism Marketing, 31 (5). pp. 563-575. ISSN 1540-7306 doi: https://doi.org/10.1080/10548408.2014.883949

Japutra, A., Ekinci, Y. and Simkin, L. (2014) Exploring brand attachment, its determinants and outcomes. Journal of Strategic Marketing, 22 (7). pp. 616-630. ISSN 0965-254X doi: https://doi.org/10.1080/0965254X.2014.914062

Japutra, A., Ekinci, Y., Simkin, L. and Nguyen, B. (2014) The dark side of brand attachment: a conceptual framework of brand attachment's detrimental outcomes. The Marketing Review, 14 (3). pp. 245-264. ISSN 1472-1384 doi: https://doi.org/10.1362/146934714X14024779061875

Jenkins, R., Molesworth, M. and Scullion, R. (2014) The messy social lives of objects: inter‐personal borrowing and the ambiguity of possession and ownership. Journal of Consumer Behaviour, 13 (2). pp. 131-139. ISSN 1479-1838 doi: https://doi.org/10.1002/cb.1469

Littlewood, D. and Holt, D. (2014) Social and environmental enterprises in Africa: context, convergence and characteristics. In: Bitzer, V., Hamann, R., Hall, M. and Griffin-EL, E. W. (eds.) The business of social and environmental innovation. Exploring new frontiers in Africa. Springer, London. ISBN 9783319040509

Littlewood, D. (2014) ‘Cursed’ communities? Corporate Social Responsibility (CSR), company towns and the mining industry in Namibia. Journal of Business Ethics, 120 (1). pp. 39-63. ISSN 1573-0697 doi: https://doi.org/10.1007/s10551-013-1649-7

Mostafa, R., Lages, C. R. and Sääksjärvi, M. (2014) The CURE scale: a multidimensional measure of service recovery strategy. Journal of Services Marketing, 28 (4). pp. 300-310. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-09-2012-0166

Nguyen, B., Chang, K. and Simkin, L. (2014) Customer engagement planning emerging from the “individualist-collectivist”-framework: an empirical examination in China and UK. Marketing Intelligence & Planning, 32 (1). pp. 41-65. ISSN 0263-4503 doi: https://doi.org/10.1108/MIP-11-2012-0130

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Dhandayudham, A. (2014) Towards an understanding of internet-based problem shopping behaviour: the concept of online shopping addiction and its proposed predictors. Journal of Behavioral Addictions, 3 (2). pp. 83-89. ISSN 2062-5871 doi: https://doi.org/10.1556/JBA.3.2014.003

Stride, H. and Higgs, M. (2014) An investigation into the relationship between values and commitment: a study of staff in the UK charity sector. Nonprofit and Voluntary Sector Quarterly, 43 (3). pp. 455-479. ISSN 1552-7395 doi: https://doi.org/10.1177/0899764012472066

Tang, Y. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2014) Developing international business managers through international study visits to China. Journal of Teaching in International Business, 25 (2). pp. 119-133. ISSN 0897-5930 doi: https://doi.org/10.1080/08975930.2014.897917

2013

Abrantes, J. L., Seabra, C., Lages, C. R. and Jayawardhena, C. (2013) Drivers of in-group and out-of-group electronic word-of-mouth (eWOM). European Journal of Marketing, 47 (7). pp. 1067-1088. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311324219

Ahn, T., Ekinci, Y. and Li, G. (2013) Self-congruence, functional congruence, and destination choice. Journal of Business Research, 66 (6). pp. 719-723. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2011.09.009

Champniss, G. (2013) Fit the brand to the social identity. Admap. pp. 10-12.

Champniss, G. (2013) Social Good, Personal Best: how a basic selfish desire may be just what business and society need. Admap, June. pp. 32-34.

Christodoulides, G., Michaelidou, N. and Siamagka, N.-T. (2013) A typology of internet users based on comparative affective states: evidence from eight countries. European Journal of Marketing, 47 (1-2). pp. 153-173. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311285493

Ekinci, Y., Sirakaya-Turk, E. and Preciado, S. (2013) Symbolic consumption of tourism destination brands. Journal of Business Research, 66 (6). pp. 711-718. ISSN 01482963 doi: https://doi.org/10.1016/j.jbusres.2011.09.008

Grigore, G., Stancu, A. and Zaharia, R. M. (2013) Challenges of integrating CSR into curricula: an analysis of the Romanian educational system. In: Ahmad, J. and Crowther, D. (eds.) Education and Corporate Social Responsibility. Developments in corporate governance and responsibility. Emerald Group Publishing, Bingley, pp. 223-242. ISBN 9781781905890

Harrington, T. and Bryan, A., (2013) Measuring customer satisfaction and understanding customer effort in a B2B context. Report. Henley Centre for Customer Management

Holt, D. and Littlewood, D. (2013) The Jua Kali and the Mali-Mali: the informal/formal nexus amongst Kenyan micro enterprises. In: Academy of Management Africa Conference, 7-10 Jan 2013, Pretoria, South Africa.

Lages, C. R., Simões, C. M. N., Fisk, R. P. and Kunz, W. H. (2013) Knowledge dissemination in the global service marketing community. Managing Service Quality, 23 (4). 272- 290. ISSN 0960-4529 doi: https://doi.org/10.1108/MSQ-03-2013-0048

Liang, S. W.-J., Ekinci, Y., Occhiocupo, N. and Whyatt, G. (2013) Antecedents of travellers' electronic word-of-mouth communication. Journal of Marketing Management, 29 (5-6). pp. 584-606. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.771204

Littlewood, D. and Holt, D. (2013) Addressing rural social exclusion through African social purpose ventures. In: 36th ISBE Conference, 12-13th November, Cardiff.

Littlewood, D. and Holt, D. (2013) Impact evaluation of a Kenyan Eco Business: a pilot framework. In: 73rd Annual Meeting of the Academy of Management, 9-13 Aug 2013, Orlando, FL, USA.

Littlewood, D. and Holt, D. (2013) Institutional framing of CSR and social entrepreneurship interactions in South Africa. In: ISBE Conference, 12-13th November, Cardiff.

Nguyen, B. and Simkin, L. (2013) The dark side of CRM: advantaged and disadvantaged customers. Journal of Consumer Marketing, 30 (1). pp. 17-30. ISSN 0736-3761 doi: https://doi.org/10.1108/07363761311290812

Nunan, D. and Di Domenico, M. (2013) Market research and the ethics of big data. International Journal of Market Research, 55 (4). pp. 505-520. ISSN 1470-7853

Nunan, D. and Yenicioglu, B. (2013) Informed, uninformed and participative consent in social media research. International Journal of Market Research, 55 (6). pp. 791-808. ISSN 1470-7853

Simkin, L., (2013) To boardrooms and sustainability: the changing nature of segmentation. Report. Henley Centre for Customer Management

2012

Christodoulides, G. (2012) Brand equity. In: Wiley encyclopedia of management. Wiley. doi: https://doi.org/10.1002/9781118785317.weom090279

Christodoulides, G., Jevons, C. and Bonhomme, J. (2012) Memo to marketers: quantitative evidence for change: how user-generated content really affects brands. Journal of Advertising Research, 52 (1). ISSN 0021-8499

Christodoulides, G., Michaelidou, N. and Argyriou, E. (2012) Cross-national differences in E-WOM influence. European Journal of Marketing, 46 (11-12). 1689 -1707. ISSN 0309-0566

Hang, H., (2012) E-word of mouth: building sustainable and trustworthy relationships with customers in a highly regulated on-line environment. Report. Henley Centre for Customer Management

Holt, D., Littlewood, D. and Harrison, R. (2012) Imitation and entrepreneurship - an exploration of the African context. In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.

Lages, C. R. (2012) Employees' external representation of their workplace: key antecedents. Journal of Business Research, 65 (9). pp. 1264-1272. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2011.10.044

Lages, C. R. and Piercy, N. F. (2012) Key drivers of frontline employee generation of ideas for customer service improvement. Journal of Service Research, 15 (2). pp. 215-230. ISSN 1552-7379 doi: https://doi.org/10.1177/1094670511436005

Leek, S. and Christodoulides, G. (2012) A framework of brand value in B2B markets: the contributing role of functional and emotional components. Industrial Marketing Management, 41 (1). pp. 106-114. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.11.009

Littlewood, D. and Holt, D. (2012) Mapping the trickle out benefits of social and environmental enterprises: a pilot study of an East African eco business. In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.

Michaelidou, N., Christodoulides, G. and Torova, K. (2012) Determinants of healthy eating: a cross-national study on motives and barriers. International Journal of Consumer Studies, 36 (1). pp. 17-22. ISSN 1470-6431 doi: https://doi.org/10.1111/j.1470-6431.2011.01031.x

Nguyen, B. and Simkin, L. (2012) Fairness quality: the role of fairness in a social and ethically oriented marketing landscape. Marketing Review, 12 (4). pp. 333-344. ISSN 1472-1384 doi: https://doi.org/10.1362/146934712X13469451716556

Nunan, D. and Cook, A., (2012) Social media research: influencing the influencers. Report. Henley Centre for Customer Management

Siamagka, N.-T., (2012) The use of social media in a B2B context. Report. Henley Centre for Customer Management

Yenicioglu, B., (2012) Social spending: investing in social media marketing (SMM). Report. Henley Centre for Customer Management

2011

Champniss, G. and Rodes-Vila, F. (2011) Brand valued: how socially valued brands hold the key to a sustainable future and business success. Wiley. ISBN 9781119976677

Christodoulides, G., Michaelidou, N. and Siamagka, N. (2011) Using comparative affective states to develop a typology of internet users: evidence from eight countries. In: 40th EMAC Annual Conference, 2011, Ljubljana.

Christodoulides, G. and Michaelidou, N. (2011) Shopping motives as antecedents of e-satisfaction and e-loyalty. Journal of Marketing Management, 27 (1/2). pp. 181-197. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.489815

Christodoulides, G., Jevons, C. and Blackshaw, P. (2011) The voice of the consumer speaks forcefully in brand identity: user-generated content forces smart marketers to listen. Journal of Advertising Research , 51 (1). pp. 101-111. doi: https://doi.org/10.2501/JAR-51-1-101-111 (50th anniversary supplement)

Coleman, D., de Chernatony, L. and Christodoulides, G. (2011) B2B service brand identity: scale development and validation. Industrial Marketing Management, 40 (7). pp. 1063-1071. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.010

Ekinci, Y., Zeglat, D. and Whyatt, G. (2011) Service quality, brand loyalty and profit growth in the UK budget hotels. Tourism Analysis, 16 (3). ISSN 1943-3999

Gray, D. E., Ekinci, Y. and Goregaokar, H. (2011) Coaching SME managers: business development or personal therapy? A mixed methods study. The International Journal of Human Resource Management, 22 (4). pp. 863-882. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2011.555129

Gray, D. E., Ekinci, Y. and Goregaokar, H. (2011) A five-dimensional model of attributes: some precursors of executive coach selection. International Journal of Selection and Assessment, 19 (4). pp. 415-428. ISSN 1468-2389 doi: https://doi.org/10.1111/j.1468-2389.2011.00569.x

Grigore, G. (2011) Corporate social responsibility and marketing. In: Crowther, D. and Aras, G. (eds.) Governance in the Business Environment – Developments in Corporate Governance and Responsibility. Emerald Group Publishing Limited, Bingley, pp. 41-58.

Hang, H. and Auty, S. (2011) Children playing branded video games: The impact of interactivity on product placement effectiveness. Journal of Consumer Psychology, 21 (1). pp. 65-72. ISSN 1057-7408 doi: https://doi.org/10.1016/j.jcps.2010.09.004

Le Meunier-Fitzhugh, K., Baumann, J., Palmer, R. and Wilson , H. (2011) The implications of service-dominant logic and integrated solutions on the sales function. Journal of Marketing Theory and Practice, 19 (4). pp. 423-440. ISSN 1069-6679 doi: https://doi.org/10.2753/MTP1069-6679190405

Leek, S. and Christodoulides, G. (2011) A literature review and future agenda for B2B branding: Challenges of branding in a B2B context. Industrial Marketing Management, 40 (6). pp. 830-837. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.06.006

Michaelidou, N. and Christodoulides, G. (2011) Antecedents of attitude and intention towards counterfeit symbolic and experiential products. Journal of Marketing Management, 27 (9-10). pp. 976-991. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.549189

Michaelidou, N., Siamagka, N.-T. and Christodoulides, G. (2011) Usage, barriers and measurement of social media marketing: an exploratory investigation of small and medium B2B brands. Industrial Marketing Management, 40 (7). pp. 1153-1159. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.009

Nam, J., Ekinci, Y. and Whyatt, G. (2011) Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38 (3). pp. 1009-1030. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2011.01.015

Nunan, D. and Knox, S. (2011) Can search engine advertising help access rare samples? International Journal of Market Research, 53 (4). pp. 523-540. ISSN 1470-7853

2010

Christodoulides, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (2010) Contemporary Issues in Brand Research. ATINER, Athens, pp305. ISBN 9789606672682

Christodoulides, G. and de Chernatony , L. (2010) Consumer-based brand equity conceptualisation and measurement: a literature review. International Journal of Market Research, 52 (1). pp. 43-66. ISSN 1470-7853 doi: https://doi.org/10.2501/S1470785310201053

Ginn, J., Stone, M. and Ekinci, Y. (2010) Customer retention management in the recession. Journal of Direct, Data and Digital Marketing Practice, 12 (2). pp. 115-127. ISSN 1746-0166 doi: https://doi.org/10.1057/dddmp.2010.27

Jevons, C., Veloutsou, C. and Christodoulides, G. (2010) Introduction: thought leadership in brand management. Journal of Business Research, 63 (11). pp. 1111-1112. ISSN 0148-2963

Palmer, R. (2010) Managing marketing performance. In: Ross, D. (ed.) Fast track to success: managing people and performance. Pearson education, UK. ISBN 9780273732884

Veloutsou, C. and Christodoulides, G. (2010) Brand equity: does personality congruency matter? In: Christ, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (eds.) Contemporary Issues in Brand Research. ATINER, Athens, pp. 271-282. ISBN 9789606672682

2009

Canhoto, A. I. (2009) Methodological issues of researching meaning in organisations. In: EURAM 2009, 11-14 May, Liverpool, UK.

Canhoto, A. I. (2009) Safeguarding customer information: the role of staff. Journal of Consumer Marketing, 26 (7). pp. 487-495. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760911001547

Canhoto, A. I. (2009) A behavioural approach to study meaning in organisations. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.

Christodoulides, G. (2009) Branding in the post-internet era. Marketing Theory, 9 (1). pp. 141-144. ISSN 1741-301X doi: https://doi.org/10.1177/147059310810007

Christodoulides, G., Michaelidou, N. and Li, C.H. (2009) Measuring perceived brand luxury: an evaluation of the BLI scale. Journal of Brand Management, 16 (5/6). pp. 395-405. ISSN 1479-1803 doi: https://doi.org/10.1057/bm.2008.49

Dibb, S. and Simkin, L. (2009) Bridging the segmentation theory/practice divide. Journal of Marketing Management, 25 (3/4). pp. 219-225. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429728

Dibb, S. and Simkin, L. (2009) Implementation rules to bridge the theory/practice divide in market segmentation. Journal of Marketing Management, 25 (3/4). pp. 375-396. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429809

Ekinci, Y. and Dawes, P. L. (2009) Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction. The Service Industries Journal, 29 (4). pp. 503-521. ISSN 0264-2069 doi: https://doi.org/10.1080/02642060802283113

Hang, H. (2009) The emergence of international retailing in China: pre-conditions and contexts. VDM Verlag, Saarbrucken, pp356. ISBN 9783639194876

Hang, H. and Godley, A. ORCID: https://orcid.org/0000-0002-3160-2499 (2009) Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005). Business History, 51 (3). pp. 383-400. ISSN 1743-7938 doi: https://doi.org/10.1080/00076790902843940

LeMeunier-Fitzhugh, K., LeMeunier-Fitzhugh, L., Palmer, R. and Wilson, H. (2009) A sales perspective on service dominant logic. In: AMS Annual Conference, 20-23 May 2009, Baltimore, MD. (Unpublished)

Leek, S. and Christodoulides, G. (2009) Next generation mobile marketing: how young consumers react to Bluetooth-enabled advertising. Journal of Advertising Research, 49 (1). pp. 44-53. ISSN 0021-8499 doi: https://doi.org/10.2501/S0021849909090059

Lindgreen, A., Antioco, M., Palmer, R. and van Heesch, T. (2009) High-tech, innovative products: identifying and meeting business customers' value needs. Journal of Business and Industrial Marketing, 24 (3-4). pp. 182-197. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620910939732

Lindgreen, A., Palmer, R., Wetzels, M. and Antioco, M. (2009) Do different marketing practices require different leadership styles? An exploratory study. Journal of Business and Industrial Marketing, 24 (1). pp. 14-26. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620910923667

Palmer, R. and Silva, J. (2009) Relationship hierarchy of effects: understanding key relationship variables. In: IMP Conference: handling plurality of relationship forms in networks: from clans to clubs, from cliques to communities: theoretical and managerial perspectives, 3-5 Sep 2009, Marseilles. (Unpublished)

Palmer, R. and Wilson, H. (2009) An exploratory case study analysis of contemporary marketing practices. Journal of Strategic Marketing, 17 (2). pp. 169-187. ISSN 1466-4488 doi: https://doi.org/10.1080/09652540902879300

Varman, R. and Belk, R. W. (2009) Nationalism and ideology in an anticonsumption movement. Journal of Consumer Research, 36 (4). pp. 686-700. ISSN 1474-6085 doi: https://doi.org/10.1086/600486

Varman, R. and Costa, J. A. (2009) Competitive and cooperative behavior in embedded markets: developing an institutional perspective on bazaars. Journal of Retailing, 85 (4). pp. 453-467. ISSN 0022-4359 doi: https://doi.org/10.1016/j.jretai.2009.04.006

Varman, R. and Saha, B. (2009) Disciplining the discipline: understanding postcolonial epistemic ideology in marketing. Journal of Marketing Management, 25 (7-8). pp. 811-824. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X471640

de Chernatony, L., Veloutsou, C., Christodoulides, G. and Cottam, S. (2009) Introduction: special issue on advances in brand management. Journal of Business Research, 62 (3). pp. 289-290. ISSN 0148-2963

2008

Canhoto, A. (2008) Barriers to segmentation implementation in money laundering detection. The Marketing Review, 8 (2). 163-181(19). ISSN 1472-1384 doi: https://doi.org/10.1362/146934708X314136

Canhoto, A. (2008) Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer, New York, pp. 211-216. ISBN 9789048177622

Canhoto, A. (2008) Technical, organisational and cognitive barriers in profiling. In: Academy of Management Annual Meeting, California, USA. (Unpublished)

Canhoto, A. and Backhouse, J. (2008) General description of the process of behavioural profiling. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer Publishing, New York NY, pp. 47-64. ISBN 9789048177622

Christodoulides, G. (2008) Breaking free from the industrial age paradigm of branding. Journal of Brand Management, 15 (4). pp. 291-293. ISSN 1479-1803 doi: https://doi.org/10.1057/palgrave.bm.2550134

Dibb, S., Simkin, L. and Wilson, D. (2008) Diagnosing and treating operational and implementation barriers in synoptic marketing planning. Industrial Marketing Management, 37 (5). pp. 539-553. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2007.08.002

Godley, A. ORCID: https://orcid.org/0000-0002-3160-2499 and Hang, H., (2008) Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005). Henley Business School Discussion Paper in Management. 2008/066. Discussion Paper. Henley Business School, Reading. pp47.

Lages, L. F., Abrantes, J. L. and Lages, C. R. (2008) The STRATADAPT scale: a measure of marketing strategy adaptation to international business markets. International Marketing Review, 25 (5). pp. 584-600. ISSN 0265-1335 doi: https://doi.org/10.1108/02651330810904107

Lindgreen, A., Palmer, R. and Beverland, M. (2008) Relationship marketing as a marriage. In: Kitchen, P. (ed.) Marketing: Metaphors and Metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 172-182. ISBN 9781403998613

Meek, H., Meek, R., Palmer, R. and Parkinson, L. (2008) CIM coursebook 08/09 managing marketing performance. Butterworth Heinemann, Oxford, pp400. ISBN 9780750689687

Palmer, R. and Lindgreen, A. (2008) Products and the life cycle. In: Kitchen, P. (ed.) Marketing: metaphors and metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 183-194. ISBN 9781403998613

Simkin, L. (2008) Achieving market segmentation from B2B sectorisation. Journal of Industrial & Business Marketing, 23 (7). pp. 464-474. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620810901220

de Chernatony, L., Christodoulides, G., Roper, S. and Abimbola , T. (2008) Guest editorial. European Journal of Marketing, 42 (5/6). pp. 533-536. ISSN 0309-0566

2007

Canhoto, A. (2007) Ontology-based interpretation and validation of mined knowledge: normative and cognitive factors in data mining. In: Nigro, H.O., Cisaro, S.E.G. and Xodo, D.H. (eds.) Data mining with ontologies: implementations, findings, and frameworks. IGI Global, Hershey, PA, pp. 84-105. ISBN 9781599046181

Canhoto, A. and Backhouse, J. (2007) Profiling under conditions of ambiguity: an application in the financial services industry. Journal of Retailing and Consumer Services, 14 (6). pp. 408-419. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2007.02.006 (special issue 'Data Mining Applications in Retailing and Consumer Services')

Garforth, C., Phillips, C. and Bhatia-Panthaki, S., eds. (2007) DSA 2006 annual conference: The private sector, poverty reduction and international development. Journal of International Development (special issue), 19 (6). Wiley.

James, D. (2007) Guilty through association: brand association transfer to brand alliance. In: Gopalakrishnan, P.S. (ed.) Brand alliances: new models of networking. ICFAI University Press, pp. 41-65. ISBN 9788131408452

Palmer, R., Cockton, J. and Cooper, G. (2007) Managing marketing: marketing success through good management practice. Elsevier, Oxford, pp392. ISBN 9780750668989

Palmer, R. (2007) The transaction-relational continuum: conceptually elegant but empirically denied. Journal of Business and Industrial Marketing, 22 (7). pp. 439-451. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620710828827

Phillips, C. and Bhatia-Panthaki, S. (2007) Enterprise development in Zambia: reflections on the missing middle. Journal of International Development, 19 (6). pp. 793-804. ISSN 1099-1328 doi: https://doi.org/10.1002/jid.1402

Stride, H. and Lee, S. (2007) No Logo? No way. Branding in the non-profit sector. Journal of Marketing Management, 23 (1-2). pp. 107-122. ISSN 1472-1376 doi: https://doi.org/10.1362/026725707X178585

2006

Christodoulides, G., de Chernatony, L., Furrer, O., Shiu, E. and Abimbola, T. (2006) Conceptualising and measuring the equity of online brands. Journal of Marketing Management, 22 (7 & 8). pp. 799-825. ISSN 1472-1376 doi: https://doi.org/10.1362/026725706778612149

Della Giusta, M. ORCID: https://orcid.org/0000-0003-3959-4451 and Phillips, C. (2006) Women entrepreneurs in the Gambia: challenges and opportunities. Journal of International Development, 18 (8). pp. 1051-1064. ISSN 1099-1328 doi: https://doi.org/10.1002/jid.1279

Della Giusta, M. ORCID: https://orcid.org/0000-0003-3959-4451 and Phillips, C. (2006) Women entrepreneurs in the Gambia: challenges and opportunities. Journal of International Development, 18 (8). pp. 1051-1064. ISSN 0954-1748 doi: https://doi.org/10.1002/jid.1279

James, D. (2006) Extension to alliance: Aaker and Keller's model revisited. Journal of Product & Brand Management, 15 (1). pp. 15-22. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420610650846

James, D., Lyman, M. and Foreman, S. (2006) Does the tail wag the dog? Brand personality in brand alliance evaluation. Journal of Product & Brand Management, 15 (3). pp. 173-183. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420610668612

Lee, S. and Mullin, S. (2006) Prospect research policy, privacy, and ethics. In: Hart, T., Greenfield, J., Gignac, P. and Carnie, C. (eds.) Major donors: finding big gifts in your database and online. Wiley-Blackwell, Oxford, pp. 51-70. ISBN 9780471768104

Lindgreen, A., Palmer, R., Vanhamme, J. and Wouters, J. (2006) A relationship-management assessment tool: questioning, identifying, and prioritizing critical aspects of customer relationships. Industrial Marketing Management, 35 (1). pp. 57-71. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2005.08.008

Meek, R., Meek, H., Palmer, R. and Parkinson, L. (2006) CIM coursebook 06/07 managing marketing performance. Butterworth Heinemann, Oxford, pp424. ISBN 9780750680141

Palmer, R., Croston, D., Garvey, A. and Mead, S. (2006) Marketing of beef and lamb in England: the role of EBLEX. British Food Journal, 108 (10). pp. 808-823. ISSN 0007-070X doi: https://doi.org/10.1108/00070700610702073

Sargeant, A., Lee, S. and Jay, E. (2006) Benchmarking charity performance: returns from direct marketing in fundraising. Journal of Nonprofit & Public Sector Marketing, 16 (1-2). pp. 77-94. ISSN 1540-6997 doi: https://doi.org/10.1300/J054v16n01_05

Stride, H. (2006) An investigation into the values dimensions of branding: implications for the charity sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11 (2). pp. 115-124. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.44

2005

Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2005) How managers perceive the impacts of information technologies on contemporary marketing practices. Journal of Relationship Marketing, 3 (4-5). pp. 7-26. ISSN 1533-2675 doi: https://doi.org/10.1300/J366v03n04_02

Canhoto, A. and Backhouse, J. (2005) Anti-money laundering reporting and investigation – sorting the wheat from the chaff. In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.) Intelligence and security informatics. Lecture Notes in Computer Science (3495). Springer, Atlanta, pp. 600-602. ISBN 9783540259992 (Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)

James, D. (2005) Guilty through association: brand association transfer to brand alliances. Journal of Consumer Marketing, 22 (1). pp. 14-24. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760510576518

Lages, C., Lages, C. and Lages, L.F. (2005) The RELQUAL scale: a measure of relationship quality in export market ventures. Journal of Business Research, 58 (8). pp. 1040-1048. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2004.03.001

Lages, L. F., Lages, C. and Lages, C. R. (2005) Bringing export performance metrics into Annual Reports: the APEV scale and the PERFEX scorecard. Journal of International Marketing, 13 (3). ISSN 1069-031X doi: https://doi.org/10.1509/jimk.13.3.79

Lindgreen, A., Palmer, R. and Trienekens, J. (2005) Relationships within the supply chain: a case study. Journal on Chain and Network Science, 5 (2). pp. 85-99. ISSN 1875-0931 doi: https://doi.org/10.3920/JCNS2005.x058

Palmer, R. (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, R., Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

de Moerloose, C., Antioco, M., Lindgreen, A. and Palmer, R. (2005) Information kiosks: the case of the Belgian retail sector. International Journal of Retail & Distribution Management, 33 (6). pp. 472-490. ISSN 0959-0552 doi: https://doi.org/10.1108/09590550510603651

2004

Brady, M. and Palmer, R. (2004) What are they doing? A study of contemporary marketing practice in Ireland. Irish Journal of Management, 25 (1). pp. 125-136. ISSN 1649-248X

Christodoulides, G. and de Chernatony, L. (2004) Dimensionalising on- and off-line brands' composite equity. Journal of Product & Brand Management, 13 (3). pp. 168-179. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420410538069

Ger, G. and Yenicioglu, B. (2004) Clean and dirty: playing with boundaries of consumer’s safe havens. Advances in Consumer Research, 31. pp. 462-467.

Lages, L.F. and Lages, C. (2004) The STEP scale: a measure of short-term export performance improvement. Journal of International Marketing, 12 (1). pp. 36-56. ISSN 1069-031X doi: https://doi.org/10.1509/jimk.12.1.36.25647

Lindgreen, A., Palmer, R. and Vanhamme, J. (2004) Contemporary marketing practice: theoretical propositions and practical implications. Marketing Intelligence and Planning, 22 (6). pp. 673-692. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500410559051

Palmer, R. and Millier, P. (2004) Segmentation: identification, intuition, and implementation. Industrial Marketing Management, 33 (8). pp. 779-785. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2003.10.007

Sargeant, A. and Lee, S. (2004) Donor trust and relationship commitment in the U.K. charity sector: the impact on behavior. Nonprofit and Voluntary Sector Quarterly, 33 (2). pp. 185-202. ISSN 1552-7395 doi: https://doi.org/10.1177/0899764004263321

Sargeant, A. and Lee, S. (2004) Trust and relationship commitment in the United Kingdom voluntary sector: determinants of donor behavior. Psychology & Marketing, 21 (8). pp. 613-635. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.20021

de Chernatony, L. and Christodoulides, G. (2004) Taking the brand promise online: challenges and opportunities. Interactive Marketing, 5 (3). pp. 238-251. ISSN 1746-0174 doi: https://doi.org/10.1057/palgrave.im.4340241

de Chernatony, L., Harris, F. J. and Christodoulides, G. (2004) Developing a brand performance measure for financial services brands. The Service Industries Journal, 24 (2). pp. 15-33. ISSN 1743-9507 doi: https://doi.org/10.1080/02642060412331301232

2003

Berthon, P., Nairn, A. and Money, A. (2003) Through the paradigm funnel: a conceptual tool for literature analysis. Marketing Education Review, 2. pp. 55-66.

Brookes, R. and Palmer, R. (2003) The new global marketing reality. Palgrave Macmillan, Basingstoke, pp320. ISBN 9781403905208

Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2003) Assessing the role of e-marketing in contemporary marketing practice. Journal of Marketing Management, 19 (7). pp. 857-881. ISSN 1472-1376

Lee, S. (2003) Benchmarking charity fundraising costs: a new UK initiative. International Journal of Nonprofit and Voluntary Sector Marketing, 8 (1). pp. 5-11. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.197

Lee, S. (2003) The regulation of fundraising: in search of the ‘public good’ or an intractable problem of vested interest? International Journal of Nonprofit and Voluntary Sector Marketing, 8 (4). pp. 307-314. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.221

Lemke, F., Goffin, K. and Szwejczewski, M. (2003) Investigating the meaning of supplier-manufacturer partnerships: an exploratory study. International Journal of Physical Distribution & Logistics Management, 33 (1). pp. 12-35. ISSN 0960-0035 doi: https://doi.org/10.1108/09600030310460981

McCalla, R. (2003) Getting results from online surveys: reflections on a personal journey. Electronic Journal of Business Research Methods, 2 (1). pp. 54-62. ISSN 1477-7029

Sargeant, A. and Jay, E. (2003) The fundraising performance of charity websites: a US/UK comparison. Interactive Marketing, 4 (4). pp. 330-342. ISSN 1746-0174 doi: https://doi.org/10.1057/palgrave.im.4340201

Sargeant, A. and Lee, S. (2003) Towards a model of donor trust: implications for HE fundraising practice in the UK. The CASE International Journal of Educational Advancement, 3 (3). pp. 213-225. ISSN 1467-3657

2002

Collinge, B. (2002) Slovak search engines. Slavic & East European Information Resources, 3 (4). pp. 89-95. ISSN 1522-9041 doi: https://doi.org/10.1300/J167v03n04_10

Foreman, S. (2002) Business-to-business marketing. Henley Manager Update, 13 (3). ISSN 1745-7866

Foreman, S. (2002) Corporate identity, theatre and pricing. Henley Manager Update, 14 (1). pp. 12-22. ISSN 1745-7866

Foreman, S. (2002) Customers: hopelessly devoted to you! Henley Manager Update, 13 (4). pp. 11-20. ISSN 1745-7866

Kähler, J. and Sargeant, A. (2002) The size effect in the administration costs of charities. The European Accounting Review, 11 (2). pp. 215-243. ISSN 1468-4497 doi: https://doi.org/10.1080/0963818022000006870

Lee, S. (2002) From marketing products to fundraising for causes. In: Walker, C. and Pharoah, C. (eds.) A lot of give: trends for charitable giving in the 21st century. Hodder Arnold, London. ISBN 9780340804919

Lindgreen, A., Palmer, R., Vanhamme, J. and Beverland, M. (2002) Finding and choosing a supervisor. The Marketing Review, 3 (2). pp. 147-166. ISSN 1472-1384 doi: https://doi.org/10.1362/146934702763487243

Palmer, R. (2002) Managerial understanding of contemporary industrial marketing issues. Qualitative Market Research: An International Journal, 5 (2). pp. 135-143. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210423841

Palmer, R. (2002) There’s no business like e-business. Qualitative Market Research: An International Journal, 5 (4). pp. 261-267. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210443218 (special issue 'Business intelligence and e-marketing workshop, IBM Warwick 2001')

Palmer, R. and Brookes, R. (2002) Incremental innovation: a case study analysis. Journal of Database Marketing & Customer Strategy Management, 10 (1). pp. 71-83. ISSN 1741-2447 doi: https://doi.org/10.1057/palgrave.jdm.3240095

Sargeant, A. (2002) What turns donors on? What turns them off? In: Walker, C. and Pharoah, C. (eds.) A lot of give: trends for charitable giving in the 21st century. Hodder Arnold, London. ISBN 9780340804919

Sargeant, A. and Jay, E. (2002) The role of funders in nonprofit merger activity: implications for charity fundraising and marketing practice. Journal of Marketing Management, 18 (9-10). pp. 953-970. ISSN 1472-1376 doi: https://doi.org/10.1362/0267257012930394

Sargeant, A. and Lee, S. (2002) Improving public trust in the voluntary sector: an empirical analysis. International Journal of Nonprofit and Voluntary Sector Marketing, 7 (1). pp. 68-83. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.168

Sargeant, A. and Lee, S. (2002) Individual and contextual antecedents of donor trust in the voluntary sector. Journal of Marketing Management, 18 (7-8). pp. 779-802. ISSN 1472-1376 doi: https://doi.org/10.1362/0267257022780679

Sargeant, A., Foreman, S. and Liao, M. (2002) Operationalizing the marketing concept in the nonprofit sector. Journal of Nonprofit & Public Sector Marketing, 10 (2). pp. 41-65. ISSN 1540-6997 doi: https://doi.org/10.1300/J054v10n02_03

2001

Lee, S. (2001) Between a rock and a hard place: the Data Protection Act of 1998 and U.K. fundraising practice. New Directions for Philanthropic Fundraising, 2001 (33). pp. 7-26. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3301

Sargeant, A. (2001) Fundraising on the web: opportunity or hype? New Directions for Philanthropic Fundraising, 2001 (33). pp. 39-58. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3303

Sargeant, A. (2001) Managing donor defection: why should donors stop giving? New Directions for Philanthropic Fundraising, 2001 (32). pp. 59-74. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3204