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Number of items at this level: 632.

A

Abbad, M. M. and Jaber, F. N. (2014) Evaluating e-learning systems: an empirical investigation on students' perception in higher education area. International Journal of Emerging Technologies in Learning, 9 (4). pp. 27-34. ISSN 1863-0383 doi: https://doi.org/10.3991/ijet.v9i4.3480

Abrantes, J. L., Seabra, C., Lages, C. R. and Jayawardhena, C. (2013) Drivers of in-group and out-of-group electronic word-of-mouth (eWOM). European Journal of Marketing, 47 (7). pp. 1067-1088. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311324219

Acikgoz, F., Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Okumus, F. and Sylos, N. (2023) Consumer engagement with AI-powered voice assistants: a behavioral reasoning perspective. Psychology & Marketing, 40 (11). pp. 2226-2243. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21873

Ackermann, C.-L. and Palmer, A. (2014) The contribution of implicit cognition to the Theory of Reasoned Action Model: a study of food preferences. Journal of Marketing Management, 30 (5-6). pp. 529-550. ISSN 0267-257X doi: https://doi.org/10.1080/0267257X.2013.877956

Adi, A., Crowther, D. and Grigore, G. (2015) Introduction to corporate social responsibility in the digital age. In: Adi, A., Grigore, G. and Crowther, D. (eds.) Corporate Social Responsibility in the Digital Age. Developments in corporate governance and responsibility, 7 (7). Emerald, Bingley, ix-xvi. ISBN 9781784415822

Adi, A., Grigore, G. and Crowther, D., eds. (2015) Corporate social responsibility in the digital age. Emerald Group, Bingley, UK, pp288. ISBN 9781784415822

Ahn, T., Ekinci, Y. and Li, G. (2013) Self-congruence, functional congruence, and destination choice. Journal of Business Research, 66 (6). pp. 719-723. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2011.09.009

Akbar, M. B. ORCID: https://orcid.org/0000-0003-3092-6878, Garnelo-Gomez, I. ORCID: https://orcid.org/0000-0002-8391-3221, Ndupu, L., Barnes, E. and Foster, C. (2022) An analysis of social marketing practice: factors associated with success. Health marketing quarterly, 39 (4). pp. 356-376. ISSN 1545-0864 doi: https://doi.org/10.1080/07359683.2021.1997525

Al Khateeb, A. (2018) Consumers' favourable emotional feelings towards foreign countries - investigating the effects of consumer affinity on brand perceptions. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00084927

Alawadi, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Zuckerbraun, S. (2024) Decentralized autonomous organizations (DAOs): stewardship talks but agency walks. Journal of Business Research, 178. 114672. ISSN 1873-7978 doi: https://doi.org/10.1016/j.jbusres.2024.114672

Alawadi, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Morley, M. and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2023) Diversified boards and the achievement of environmental, social and governance goals. Business Ethics, the Environment and Responsibility. ISSN 2694-6424 doi: https://doi.org/10.1111/beer.12606

Alawadi, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2021) Impact of board diversity on CSR practices. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer. ISBN 9783319235141 doi: https://doi.org/10.1007/978-3-319-23514-1_1274-1

Ali, I., Ali, M., Grigore, G., Molesworth, M. and Jin, Z. (2020) The moderating role of corporate reputation and employee-company identification on work-related outcomes of job insecurity resulting from workforce localization policies. Journal of Business Research, 117. pp. 825-838. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2019.02.060

Altinay, L., Madanoglu, M., De Vita, G., Arasli, H. and Ekinci, Y. (2016) The interface between organizational learning capability, entrepreneurial orientation, and SME growth. Journal of Small Business Management, 54 (3). pp. 871-891. ISSN 1540-627X doi: https://doi.org/10.1111/jsbm.12219

Anagnostopoulos, T., Skouloudis, A., Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Evangelinos, K. (2018) Incorporating sustainability considerations into lending decisions and the management of bad loans: evidence from Greece. Sustainability, 10 (12). 4728. ISSN 2071-1050 doi: https://doi.org/10.3390/su10124728

Asproudis, E., Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2019) Game of regional environmental policy: Europe and US. Journal of Industry, Competition and Trade, 19 (1). pp. 1-20. ISSN 1566-1679 doi: https://doi.org/10.1007/s10842-018-0274-7

Avrampou, A., Skouludis, A., Iliopoulos, G. and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2019) Advancing the sustainable development goals: evidence from leading European banks. Sustainable Development, 27 (4). pp. 743-757. ISSN 1099-1719 doi: https://doi.org/10.1002/sd.1938

B

Bailey, C. and Clark, M., (2007) How companies use customer insight in inbound service call centres to drive cross-selling, up-selling and retention: an exploratory multiple case study. Report. Henley Centre for Customer Management

Bailey, C. and Clark, M., (2006) How companies use customer insight to drive customer acquisition, retention, and development: an exploratory multiple case study. Report. Henley Centre for Customer Management

Bailey, C., Baines, P. R., Wilson, H. and Clark, M. (2009) Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough. Journal of Marketing Management, 25 (3 & 4). pp. 227-252. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X429737

Bakhsh, N. N., Hollebeek, L. D., Riivits-Arkonsuo, I., Clark, M. K. and Casas, R. (2023) Proactive service recovery performance in emerging (vs. developed) market-based firms: the role of clients’ cultural orientation. Organizations and Markets in Emerging Economies, 14 (2(28)). pp. 260-285. ISSN 2345-0037 doi: https://doi.org/10.15388/omee.2023.14.92

Barari, M., Paul, J., Ross, M., Thaichon, S. and Surachartkumtonkun, J. (2022) Relationships among actors within the sharing economy: meta-analytics review. International Journal of Hospitality Management, 103. 103215. ISSN 0278-4319 doi: https://doi.org/10.1016/j.ijhm.2022.103215

Behnam, M., Hollebeek, L. D., Clark, M. K. and Farabi, R. (2021) Exploring customer engagement in the product vs. service context. Journal of Retailing and Consumer Services, 60. 102456. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2021.102456

Berthon, P., Nairn, A. and Money, A. (2003) Through the paradigm funnel: a conceptual tool for literature analysis. Marketing Education Review, 2. pp. 55-66.

Birchall, D., Chanaron, J.-J., Tovstiga, G. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2011) Innovation performance measurement: current practices, issues and management challenges. International Journal of Technology Management, 56 (1). pp. 1-20. ISSN 1741-5276 doi: https://doi.org/10.1504/IJTM.2011.042492

Blumrodt, J. and Palmer, A. (2014) On-line destination branding: an investigation into the divergence between brand goals and on-line implementation. Journal of Applied Business Research (JABR), 30 (6). pp. 1597-1606. ISSN 0892-7626 doi: https://doi.org/10.19030/jabr.v30i6.8877

Boes, K., Buhalis, D. and Inversini, A. (2016) Smart tourism destinations: ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2 (2). pp. 108-124. ISSN 2056-5607 doi: https://doi.org/10.1108/IJTC-12-2015-0032

Bogac Kanadli, S., Alawadi, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Zhang, P. (2022) Do independent boards pay attention to corporate sustainability? Gender diversity can make a difference. Corporate Governance, 22 (7). pp. 1390-1404. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-09-2021-0352

Borg, I. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2003) Prognosen als Methode zur Reduktion der Offensichtlichkeit von Umfragebefunden: Ein Pilotexperiment. ZUMA-Nachrichten, 52 (27). pp. 7-19.

Borghei Razavi, N. (2021) Marketplace morality and consumers’ emotional labour in extended service encounters. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00105590

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595, Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Vega, R. P. ORCID: https://orcid.org/0000-0003-1619-317X and Wirtz, J. (2023) The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors. Psychology & Marketing, 40 (11). pp. 2355-2369. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.21903

Boselie, P. and Brewster, C. ORCID: https://orcid.org/0000-0001-5314-1518 (2015) Strategic human resource management: a wrong turn for HRM research? In: Örtenblad, A. (ed.) Handbook of Research on Managerial Panaceas: Adaptation and Context. Edward Elgar, pp. 130-148. ISBN 9781783475599

Brady, M. and Palmer, R. (2004) What are they doing? A study of contemporary marketing practice in Ireland. Irish Journal of Management, 25 (1). pp. 125-136. ISSN 1649-248X

Brewster, C. ORCID: https://orcid.org/0000-0001-5314-1518, Houldsworth, E., Sparrow, P. and Vernon, G. (2016) International human resource management. 4th Edition. CIPD. ISBN 9781843983750

Brewster, C. ORCID: https://orcid.org/0000-0001-5314-1518, Mayrhofer, W. and Morley, M., eds. (2004) HRM in Europe: evidence of convergence? Butterworth-Heinemann, Oxford, pp496. ISBN 9780750647175

Brookes, R. and Palmer, R. (2003) The new global marketing reality. Palgrave Macmillan, Basingstoke, pp320. ISBN 9781403905208

Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2003) Assessing the role of e-marketing in contemporary marketing practice. Journal of Marketing Management, 19 (7). pp. 857-881. ISSN 1472-1376

Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2005) How managers perceive the impacts of information technologies on contemporary marketing practices. Journal of Relationship Marketing, 3 (4-5). pp. 7-26. ISSN 1533-2675 doi: https://doi.org/10.1300/J366v03n04_02

Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I. ORCID: https://orcid.org/0000-0002-8344-9983, Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2019) Experience wears the trousers: exploring gender and attitude to financial risk. Journal of Economic Behavior & Organization, 163. pp. 483-515. ISSN 0167-2681 doi: https://doi.org/10.1016/j.jebo.2019.04.026

Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I. ORCID: https://orcid.org/0000-0002-8344-9983, Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2018) Why are older investors less willing to take financial risks? International Review of Financial Analysis, 56. pp. 52-72. ISSN 1057-5219 doi: https://doi.org/10.1016/j.irfa.2017.12.008

Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I. ORCID: https://orcid.org/0000-0002-8344-9983, Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310, Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2023) The importance of staying positive: the impact of emotions on attitude to risk. International Journal of Finance and Economics, 28 (3). pp. 3232-3261. ISSN 1099-1158 doi: https://doi.org/10.1002/ijfe.2591

Brooks, M. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Introducing matrix management within a children's services setting - personal reflections. Management in Education, 28 (2). pp. 58-63. ISSN 0892-0206 doi: https://doi.org/10.1177/0892020613516824

Brown, G., Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 (2020) The independent director in society: our crisis of governance and what to do about it. Palgrave Macmillan, Cham, pp271. ISBN 9783030513023 doi: https://doi.org/10.1007/978-3-030-51303-0

Bryan, A., Harrington, T. and Clark, M., (2009) Best practices in customer relationship management in the B2G market. Report. Henley Centre for Customer Management

Butt, M. M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Wilkins, S. and ul-Haq, J. (2017) MNCs and religious influences in global markets: drivers of consumer-based halal brand equity. International Marketing Review, 34 (6). pp. 885-908. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-12-2015-0277

C

Canhoto, A. (2008) Barriers to segmentation implementation in money laundering detection. The Marketing Review, 8 (2). 163-181(19). ISSN 1472-1384 doi: https://doi.org/10.1362/146934708X314136

Canhoto, A. (2007) Ontology-based interpretation and validation of mined knowledge: normative and cognitive factors in data mining. In: Nigro, H.O., Cisaro, S.E.G. and Xodo, D.H. (eds.) Data mining with ontologies: implementations, findings, and frameworks. IGI Global, Hershey, PA, pp. 84-105. ISBN 9781599046181

Canhoto, A. (2008) Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer, New York, pp. 211-216. ISBN 9789048177622

Canhoto, A. (2008) Technical, organisational and cognitive barriers in profiling. In: Academy of Management Annual Meeting, California, USA. (Unpublished)

Canhoto, A. I. (2009) Methodological issues of researching meaning in organisations. In: EURAM 2009, 11-14 May, Liverpool, UK.

Canhoto, A. I. (2009) Safeguarding customer information: the role of staff. Journal of Consumer Marketing, 26 (7). pp. 487-495. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760911001547

Canhoto, A. I. (2009) A behavioural approach to study meaning in organisations. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.

Canhoto, A. I. and Clark, M., (2011) Complaints management 2.0: dealing with unhappy customers when everybody has an audience. Report. Henley Centre for Customer Management

Canhoto, A. I. and Clark, M. (2013) Customer service 140 characters at a time: the users’ perspective. Journal of Marketing Management, 29 (5-6). pp. 522-544. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2013.777355

Canhoto, A. I., Clark, M. and Fennemore, P. (2013) Emerging segmentation practices in the age of the social customer. Journal of Strategic Marketing, 21 (5). pp. 413-428. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2013.801609

Canhoto, A. and Backhouse, J. (2005) Anti-money laundering reporting and investigation – sorting the wheat from the chaff. In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.) Intelligence and security informatics. Lecture Notes in Computer Science (3495). Springer, Atlanta, pp. 600-602. ISBN 9783540259992 (Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)

Canhoto, A. and Backhouse, J. (2008) General description of the process of behavioural profiling. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer Publishing, New York NY, pp. 47-64. ISBN 9789048177622

Canhoto, A. and Backhouse, J. (2007) Profiling under conditions of ambiguity: an application in the financial services industry. Journal of Retailing and Consumer Services, 14 (6). pp. 408-419. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2007.02.006 (special issue 'Data Mining Applications in Retailing and Consumer Services')

Canhoto, A. and Clark, M., (2016) Social media in the business-to-business context: use and value. Report. Henley Centre for Customer Management

Cantarella, S., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153 (2023) Do you follow your head or your heart? The simultaneous impact of framing effects and incidental emotions on investment decisions. Journal of Behavioral and Experimental Economics, 107. 102124. ISSN 2214-8043 doi: https://doi.org/10.1016/j.socec.2023.102124

Cantarella, S., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Aldridge-Waddon, L. and Puzzo, I. (2018) Preliminary evidence on the Somatic Marker Hypothesis applied to investment choices. Journal of Neuroscience, Psychology, and Economics, 11 (4). pp. 228-238. ISSN 1937-321X doi: https://doi.org/10.1037/npe0000097

Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y. (2015) Avoiding the dark side of positive online consumer reviews: enhancing reviews' usefulness for high risk-averse travelers. Journal of Business Research, 68 (9). pp. 1829-1835. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.01.010

Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y. (2015) Do online hotel rating schemes influence booking behaviours? International Journal of Hospitality Management, 49. pp. 28-36. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2015.05.005

Casey, K., Lichrou, M. and Fitzpatrick, C. (2019) Treasured trash? A consumer perspective on small Waste Electrical and Electronic Equipment (WEEE) divestment in Ireland. Resources, Conservation and Recycling, 145. pp. 179-189. ISSN 0921-3449 doi: https://doi.org/10.1016/j.resconrec.2019.02.015

Casey, K., Lichrou, M. and O’Malley, L. (2017) Unveiling everyday reflexivity tactics in a sustainable community. Journal of Macromarketing, 37 (3). pp. 227-239. ISSN 0276-1467 doi: https://doi.org/10.1177/0276146716674051

Celep, O. (2024) On praxis and poiesis duality in digital virtual object representation: a thesis on consumer categories and objectness. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00116662

Champniss, G. (2013) Fit the brand to the social identity. Admap. pp. 10-12.

Champniss, G. (2013) Social Good, Personal Best: how a basic selfish desire may be just what business and society need. Admap, June. pp. 32-34.

Champniss, G. and Rodes-Vila, F. (2011) Brand valued: how socially valued brands hold the key to a sustainable future and business success. Wiley. ISBN 9781119976677

Champniss, G., Wilson, H.N. and Macdonald, E.K. (2015) Why your customers’ social identities matter. Harvard Business Review, 93 (1/2). pp. 88-96. ISSN 0017-8012

Christodoulides, G. (2012) Brand equity. In: Wiley encyclopedia of management. Wiley. doi: https://doi.org/10.1002/9781118785317.weom090279

Christodoulides, G., Michaelidou, N. and Siamagka, N. (2011) Using comparative affective states to develop a typology of internet users: evidence from eight countries. In: 40th EMAC Annual Conference, 2011, Ljubljana.

Christodoulides, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (2010) Contemporary Issues in Brand Research. ATINER, Athens, pp305. ISBN 9789606672682

Christodoulides, G. (2009) Branding in the post-internet era. Marketing Theory, 9 (1). pp. 141-144. ISSN 1741-301X doi: https://doi.org/10.1177/147059310810007

Christodoulides, G. (2008) Breaking free from the industrial age paradigm of branding. Journal of Brand Management, 15 (4). pp. 291-293. ISSN 1479-1803 doi: https://doi.org/10.1057/palgrave.bm.2550134

Christodoulides, G. and Michaelidou, N. (2011) Shopping motives as antecedents of e-satisfaction and e-loyalty. Journal of Marketing Management, 27 (1/2). pp. 181-197. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2010.489815

Christodoulides, G. and de Chernatony , L. (2010) Consumer-based brand equity conceptualisation and measurement: a literature review. International Journal of Market Research, 52 (1). pp. 43-66. ISSN 1470-7853 doi: https://doi.org/10.2501/S1470785310201053

Christodoulides, G. and de Chernatony, L. (2004) Dimensionalising on- and off-line brands' composite equity. Journal of Product & Brand Management, 13 (3). pp. 168-179. ISSN 1061-0421 doi: https://doi.org/10.1108/10610420410538069

Christodoulides, G., Jevons, C. and Blackshaw, P. (2011) The voice of the consumer speaks forcefully in brand identity: user-generated content forces smart marketers to listen. Journal of Advertising Research , 51 (1). pp. 101-111. doi: https://doi.org/10.2501/JAR-51-1-101-111 (50th anniversary supplement)

Christodoulides, G., Jevons, C. and Bonhomme, J. (2012) Memo to marketers: quantitative evidence for change: how user-generated content really affects brands. Journal of Advertising Research, 52 (1). ISSN 0021-8499

Christodoulides, G., Michaelidou, N. and Argyriou, E. (2012) Cross-national differences in E-WOM influence. European Journal of Marketing, 46 (11-12). 1689 -1707. ISSN 0309-0566

Christodoulides, G., Michaelidou, N. and Li, C.H. (2009) Measuring perceived brand luxury: an evaluation of the BLI scale. Journal of Brand Management, 16 (5/6). pp. 395-405. ISSN 1479-1803 doi: https://doi.org/10.1057/bm.2008.49

Christodoulides, G., Michaelidou, N. and Siamagka, N.-T. (2013) A typology of internet users based on comparative affective states: evidence from eight countries. European Journal of Marketing, 47 (1-2). pp. 153-173. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311285493

Christodoulides, G., de Chernatony, L., Furrer, O., Shiu, E. and Abimbola, T. (2006) Conceptualising and measuring the equity of online brands. Journal of Marketing Management, 22 (7 & 8). pp. 799-825. ISSN 1472-1376 doi: https://doi.org/10.1362/026725706778612149

Clark, M. and Harrington, T., (2006) Organisational climate research. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2007) Customer experience and online shopping - measuring success. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, M. and Wongworawit, C., (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

Clark, M., Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Clark, M., McDonald, M. and Smith, B., (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? Journal of the Institute of Telecommunications Professionals, 12 (3). pp. 22-26. ISSN 1755-9278

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? (Part 2). Journal of the Institute of Telecommunications Professionals, 12 (4). pp. 21-25. ISSN 1755-9278

Clark, M., Harrington, T. and Myers, A. (2016) Promoting excellence in customer management: emerging trends in business. Journal of Emerging Trends in Marketing and Management, 1 (2016). pp. 119-129. ISSN 2537-5865

Clark, M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A., (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Clark, M. K., Smith, B. D. and McDonald, M. H. B., (2004) Understanding the devil: uncovering the detail of how effective CRM is implemented. Report. Henley Centre for Customer Management

Clark, M. K., Lages, C. R. and Hollebeek, L. D. (2020) Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm. Journal of Business Research, 121. pp. 549-556. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.03.011

Coelho, F. J., Lages, C. R. and Sousa, C. M. P. (2018) Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29 (17). pp. 2580-2607. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2016.1255982

Coleman, D., de Chernatony, L. and Christodoulides, G. (2011) B2B service brand identity: scale development and validation. Industrial Marketing Management, 40 (7). pp. 1063-1071. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.010

Collinge, B. (2002) Slovak search engines. Slavic & East European Information Resources, 3 (4). pp. 89-95. ISSN 1522-9041 doi: https://doi.org/10.1300/J167v03n04_10

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Mouraviev, N. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2022) The role of social entrepreneurs' cosmopolitan orientation in bridging the gap between prosperity and social deprivation. Society and Business Review, 17 (2). pp. 196-216. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-02-2021-0033

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Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Impact of externalities on sustainable development: evidence from public-private partnerships in Kazakhstan and Russia. Corporate governance: the international journal of business in society, 14 (5). pp. 653-669. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-03-2014-0037

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Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan. Journal of Risk Research, 17 (5). pp. 621-640. ISSN 1466-4461 doi: https://doi.org/10.1080/13669877.2013.815650

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Nicolopoulou, K., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Nikolopoulos, K. P., Alcaraz, J. M. and Sakellariou, K. (2016) Cosmopolitanism and transnational elite entrepreneurial practices: manifesting the cosmopolitan disposition in a cosmopolitan city. Society and Business Review, 11 (3). pp. 257-275. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-01-2016-0001

Nikolaou, I. E., Shaun, L., Evangelinos, K. and Skouloudis, A. (2018) An assessment framework of environmental management practices of EMAS certified firms. International Journal of Social Ecology and Sustainable Development, 9 (4). pp. 1-17. ISSN 1947-8410 doi: https://doi.org/10.4018/ijsesd.2018100101

Nunan, D. and Cook, A., (2012) Social media research: influencing the influencers. Report. Henley Centre for Customer Management

Nunan, D. (2015) Addressing the market research skills gap. International Journal of Market Research, 57 (2). pp. 177-178. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-000

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Nunan, D. and Di Domenico, M. (2015) Exploring reidentfication risk: is anonymization a promise we can keep? International Journal of Market Research, 58 (1). pp. 19-34. ISSN 1470-7853

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Oliveira, F. ORCID: https://orcid.org/0000-0002-1433-0612, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Innovative application of digital technologies in rapid change phenomena in boards. In: Cucari, N., Yamak, S., Esposito De Falco, S. and Lee, B. (eds.) Handbook of Research Methods for Corporate Governance. Handbooks of Research Methods in Management. Edward Elgar, pp. 245-267. ISBN 9781802202885 doi: https://doi.org/10.4337/9781802202892.00020

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Ozdemir, S., Zhang, S., Gupta, S. and Bebek, G. ORCID: https://orcid.org/0000-0002-3597-381X (2020) The effects of trust and peer influence on corporate brand—Consumer relationships and consumer loyalty. Journal of Business Research, 117. pp. 791-805. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.02.027

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Palmer, A. and Bejou, D. (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing, 30 (5). pp. 480-484. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-04-2016-0137

Palmer, A., Koenig-Lewis, N. and Asaad, Y. (2016) Brand identification in higher education: a conditional process analysis. Journal of Business Research, 69 (8). pp. 3033-3040. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2016.01.018

Palmer, R. (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, R. and Silva, J. (2009) Relationship hierarchy of effects: understanding key relationship variables. In: IMP Conference: handling plurality of relationship forms in networks: from clans to clubs, from cliques to communities: theoretical and managerial perspectives, 3-5 Sep 2009, Marseilles. (Unpublished)

Palmer, R., Cockton, J. and Cooper, G. (2007) Managing marketing: marketing success through good management practice. Elsevier, Oxford, pp392. ISBN 9780750668989

Palmer, R., Hair, N. and Clark, M., (2009) Co-creation and the customer experience. Report. Henley Centre for Customer Management

Palmer, R. (2002) Managerial understanding of contemporary industrial marketing issues. Qualitative Market Research: An International Journal, 5 (2). pp. 135-143. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210423841

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Palmer, R. (2007) The transaction-relational continuum: conceptually elegant but empirically denied. Journal of Business and Industrial Marketing, 22 (7). pp. 439-451. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620710828827

Palmer, R. and Brookes, R. (2002) Incremental innovation: a case study analysis. Journal of Database Marketing & Customer Strategy Management, 10 (1). pp. 71-83. ISSN 1741-2447 doi: https://doi.org/10.1057/palgrave.jdm.3240095

Palmer, R. and Lindgreen, A. (2008) Products and the life cycle. In: Kitchen, P. (ed.) Marketing: metaphors and metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 183-194. ISBN 9781403998613

Palmer, R. and Millier, P. (2004) Segmentation: identification, intuition, and implementation. Industrial Marketing Management, 33 (8). pp. 779-785. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2003.10.007

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, R. and Wilson, H. (2009) An exploratory case study analysis of contemporary marketing practices. Journal of Strategic Marketing, 17 (2). pp. 169-187. ISSN 1466-4488 doi: https://doi.org/10.1080/09652540902879300

Palmer, R., Croston, D., Garvey, A. and Mead, S. (2006) Marketing of beef and lamb in England: the role of EBLEX. British Food Journal, 108 (10). pp. 808-823. ISSN 0007-070X doi: https://doi.org/10.1108/00070700610702073

Palmer, R., Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

Patterson, N. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching. Philosophy of Coaching: An International Journal, 8 (2). pp. 17-30.

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Quinones, C. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2015) Self-concept clarity, social support, and Compulsive Internet Use: a study of the USA and the UAE. Computers in Human Behavior, 44. pp. 347-356. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2014.11.019

Quinones, C., Griffiths, M. D. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Compulsive Internet Use and workaholism: an exploratory two-wave longitudinal study. Computers in Human Behavior, 60. pp. 492-499. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2016.02.060

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