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Alrefay, A. (2023) How do institutional tensions on online shopping in Saudi Arabia produce moral emotions that shape consumption practices? PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00119538

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Bailey, C. and Clark, M., (2006) How companies use customer insight to drive customer acquisition, retention, and development: an exploratory multiple case study. Report. Henley Centre for Customer Management

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Borghei Razavi, N. (2021) Marketplace morality and consumers’ emotional labour in extended service encounters. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00105590

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Brookes, R., Brodie, R., Coviello, N. and Palmer, R. (2005) How managers perceive the impacts of information technologies on contemporary marketing practices. Journal of Relationship Marketing, 3 (4-5). pp. 7-26. ISSN 1533-2675 doi: https://doi.org/10.1300/J366v03n04_02

Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I. ORCID: https://orcid.org/0000-0002-8344-9983, Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2019) Experience wears the trousers: exploring gender and attitude to financial risk. Journal of Economic Behavior & Organization, 163. pp. 483-515. ISSN 0167-2681 doi: https://doi.org/10.1016/j.jebo.2019.04.026

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Bryan, A., Harrington, T. and Clark, M., (2009) Best practices in customer relationship management in the B2G market. Report. Henley Centre for Customer Management

Butt, M. M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Wilkins, S. and ul-Haq, J. (2017) MNCs and religious influences in global markets: drivers of consumer-based halal brand equity. International Marketing Review, 34 (6). pp. 885-908. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-12-2015-0277

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Canhoto, A. (2008) Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer, New York, pp. 211-216. ISBN 9789048177622

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Canhoto, A. I. (2009) Methodological issues of researching meaning in organisations. In: EURAM 2009, 11-14 May, Liverpool, UK.

Canhoto, A. I. (2009) Safeguarding customer information: the role of staff. Journal of Consumer Marketing, 26 (7). pp. 487-495. ISSN 0736-3761 doi: https://doi.org/10.1108/07363760911001547

Canhoto, A. I. (2009) A behavioural approach to study meaning in organisations. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.

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Canhoto, A. I., Clark, M. and Fennemore, P. (2013) Emerging segmentation practices in the age of the social customer. Journal of Strategic Marketing, 21 (5). pp. 413-428. ISSN 1466-4488 doi: https://doi.org/10.1080/0965254X.2013.801609

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Canhoto, A. and Backhouse, J. (2008) General description of the process of behavioural profiling. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer Publishing, New York NY, pp. 47-64. ISBN 9789048177622

Canhoto, A. and Backhouse, J. (2007) Profiling under conditions of ambiguity: an application in the financial services industry. Journal of Retailing and Consumer Services, 14 (6). pp. 408-419. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2007.02.006 (special issue 'Data Mining Applications in Retailing and Consumer Services')

Canhoto, A. and Clark, M., (2016) Social media in the business-to-business context: use and value. Report. Henley Centre for Customer Management

Cantarella, S., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153 (2023) Do you follow your head or your heart? The simultaneous impact of framing effects and incidental emotions on investment decisions. Journal of Behavioral and Experimental Economics, 107. 102124. ISSN 2214-8043 doi: https://doi.org/10.1016/j.socec.2023.102124

Cantarella, S., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Aldridge-Waddon, L. and Puzzo, I. (2018) Preliminary evidence on the Somatic Marker Hypothesis applied to investment choices. Journal of Neuroscience, Psychology, and Economics, 11 (4). pp. 228-238. ISSN 1937-321X doi: https://doi.org/10.1037/npe0000097

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Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y. (2015) Do online hotel rating schemes influence booking behaviours? International Journal of Hospitality Management, 49. pp. 28-36. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2015.05.005

Casey, K., Lichrou, M. and Fitzpatrick, C. (2019) Treasured trash? A consumer perspective on small Waste Electrical and Electronic Equipment (WEEE) divestment in Ireland. Resources, Conservation and Recycling, 145. pp. 179-189. ISSN 0921-3449 doi: https://doi.org/10.1016/j.resconrec.2019.02.015

Casey, K., Lichrou, M. and O’Malley, L. (2017) Unveiling everyday reflexivity tactics in a sustainable community. Journal of Macromarketing, 37 (3). pp. 227-239. ISSN 0276-1467 doi: https://doi.org/10.1177/0276146716674051

Celep, O. (2024) On praxis and poiesis duality in digital virtual object representation: a thesis on consumer categories and objectness. PhD thesis, University of Reading. doi: https://doi.org/10.48683/1926.00116662

Champniss, G. (2013) Fit the brand to the social identity. Admap. pp. 10-12.

Champniss, G. (2013) Social Good, Personal Best: how a basic selfish desire may be just what business and society need. Admap, June. pp. 32-34.

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Christodoulides, G., Michaelidou, N. and Siamagka, N.-T. (2013) A typology of internet users based on comparative affective states: evidence from eight countries. European Journal of Marketing, 47 (1-2). pp. 153-173. ISSN 0309-0566 doi: https://doi.org/10.1108/03090561311285493

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Clark, M. and Harrington, T., (2006) Organisational climate research. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2007) Customer experience and online shopping - measuring success. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, M. and Wongworawit, C., (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

Clark, M., Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Clark, M., McDonald, M. and Smith, B., (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? Journal of the Institute of Telecommunications Professionals, 12 (3). pp. 22-26. ISSN 1755-9278

Clark, M. and Bryan, A. (2018) Are we working our customers too hard? (Part 2). Journal of the Institute of Telecommunications Professionals, 12 (4). pp. 21-25. ISSN 1755-9278

Clark, M., Harrington, T. and Myers, A. (2016) Promoting excellence in customer management: emerging trends in business. Journal of Emerging Trends in Marketing and Management, 1 (2016). pp. 119-129. ISSN 2537-5865

Clark, M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A., (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Clark, M. K., Smith, B. D. and McDonald, M. H. B., (2004) Understanding the devil: uncovering the detail of how effective CRM is implemented. Report. Henley Centre for Customer Management

Clark, M. K., Lages, C. R. and Hollebeek, L. D. (2020) Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm. Journal of Business Research, 121. pp. 549-556. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.03.011

Coelho, F. J., Lages, C. R. and Sousa, C. M. P. (2018) Personality and the creativity of frontline service employees: linear and curvilinear effects. The International Journal of Human Resource Management, 29 (17). pp. 2580-2607. ISSN 1466-4399 doi: https://doi.org/10.1080/09585192.2016.1255982

Coleman, D., de Chernatony, L. and Christodoulides, G. (2011) B2B service brand identity: scale development and validation. Industrial Marketing Management, 40 (7). pp. 1063-1071. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2011.09.010

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Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Goyal, R. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2018) Value-creating boards: diversity and evolved processes. Journal of Creating Value, 4 (1). pp. 22-41. ISSN 2454-213X doi: https://doi.org/10.1177/2394964318765287

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Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Pierce, C. and Horwitz, F. (2013) The leadership attributes of the chairman of the board: An international study. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 292-310. ISBN 9781137275691

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Governance for the alignment for a renewed innovation policy. In: Gretschmann, K. and Schepers, S. (eds.) Revolutionising EU Innovation Policy: Pioneering the Future. Palgrave Macmillan, pp. 193-214. ISBN 9781137555533 doi: https://doi.org/10.1057/978-1-137-55554-0

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2017) Leadership on the board: the role of company secretary. In: Storey, J., Hartley, J., Denis, J.-L., t' Hart, P. and Ulrich, D. (eds.) The Routledge Companion to Leadership. Routledge, Abingdon, pp. 241-259. ISBN 9781138825574

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Company secretary: a role of breadth and majesty. Society and Business Review, 11 (3). pp. 333-349. ISSN 1746-5680 doi: https://doi.org/10.1108/sbr-04-2016-0023

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2015) Cases of official and unofficial business practices: examples from Australia, Germany, U.K., South Africa, Russia and Pakistan. In: Cristopher, E. (ed.) International Management and Intercultural communication: A collection of case studies: Volume 1. Palgrave Macmillan, pp. 127-148. ISBN 9781137479891

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737, Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and Lee-Kelly, E., (2014) The company secretary: building trust through governance. Report. ICSA, Reading.

Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Enhancing policy delivery: normalizing four critical contributions. British Politics, 18. pp. 236-253. ISSN 1746-918X doi: https://doi.org/10.1057/s41293-021-00161-z

Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Reading the mindset of the secretary of state: shaping policy delivery effectiveness. British Politics, 18. pp. 218-235. ISSN 1746-918X doi: https://doi.org/10.1057/s41293-020-00147-3

Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2022) Strengthening the democratic project: information as the foundation of the fourth estate. Open Journal of Political Science, 12 (2). pp. 232-255. ISSN 2164-0505 doi: https://doi.org/10.4236/ojps.2022.122015

Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2020) SpAds: political sherpas bridging minister and civil servant. Open Journal of Political Science, 10 (02). pp. 234-252. ISSN 2164-0505 doi: https://doi.org/10.4236/ojps.2020.102016

Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Lee-Davies, L. (2014) Learning CSR for sustainable corporate advantage. International Journal of Social Ecology and Sustainable Development, 5 (2). pp. 13-23. ISSN 1947-8402 doi: https://doi.org/10.4018/ijsesd.2014040102

Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N. (2017) Introduction: transforming the public sector challenges into opportunities by development of public-private partnership. In: Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N. (eds.) Public-Private Partnerships in Transitional Nations: Policy, Governance and Praxis. Cambridge Scholars Publishing, Cambridge, pp. 1-9. ISBN 9781443873123

Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N. (2017) PPP governance: challenges and lessons learned from transitional economies. In: Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N. (eds.) Public-private partnerships in transitional nations: policy, governance and praxis. Cambridge Scholars Publishing, Cambridge, pp. 258-264.

Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Goyal, R. (2017) Achieving gender balance on British boards with the soft-law approach: directors’perspective. In: EURAM 2017 - Managing Knowledge: Making Knowledge Work, 21 - 24 June, Glasgow.

Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Goyal, R. and Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 (2018) Gender diversity on boards in Norway and the UK: a different approach to governance or a case of path dependency? In: Aluchna, M. and Aras, G. (eds.) Women on Corporate Boards: An International Perspective. Routledge, Oxford. ISBN 9781138740181

Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Karatas-Ozkan, M., Theodorakopoulos, N., McGowan, C. and Nicolopoulou, K. (2020) Business incubator managers’ perceptions of their role and performance success: role demands, constraints and choices. European Management Review, 17 (2). pp. 485-498. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12379

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2016) Editorial: cosmopolitanism or globalisation. Society and Business Review, 11 (3). pp. 234-241. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-06-2016-0040

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Morley, M. J. (2021) In search of stewardship: advancing governance research. European Management Review, 18 (3). pp. 189-196. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12493

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Figueira, C., Nicolopoulou, K., Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058, Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Ozbilgin, M. F. (2015) Gender diversity and board performance: women's experiences and perspectives. Human Resource Management, 54 (2). pp. 265-281. ISSN 1099-050X doi: https://doi.org/10.1002/hrm.21694

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Knyght, R. (2013) CEO/chairman role duality: resistance to separation irrespective of effect. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 311-341. ISBN 9781137275691

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Knyght, R. and Lee-Davies, L. (2011) The invisible hand guiding technology: crossing the boundary of technology. International Journal of E-Politics, 2 (4). pp. 1-15. ISSN 1947-914x doi: https://doi.org/10.4018/jep.2011100101

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Kouzmin, A. and Pesqueux, Y. (2013) Rethinking the ontology of the shareholder model of the corporation. Society and Business Review, 8 (1). pp. 55-70. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681311297711

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Knyght, R. and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2013) Aligning the board:The chairman's secret. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke. ISBN 9781137275691

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Knyght, R. and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2013) High-performing chairman: the older the better. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 342-359. ISBN 9781137275691

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Marzec, N. and Rose, R. (2014) What next for children's services? Can policy at a local or national level have any significant impact on the outcomes for children and their families? International Journal of Adolescence and Youth, 19 (1). pp. 84-98. ISSN 0267-3843 doi: https://doi.org/10.1080/02673843.2012.709173

Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Tatli, A., Nicolopoulou, K., Tankibayeva, A. and Mouraviev, N. (2018) A gender perspective on entrepreneurial leadership: female leaders in Kazakhstan. European Management Review, 15 (2). pp. 155-170. ISSN 1740-4762 doi: https://doi.org/10.1111/emre.12125

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Kanadli, S. B. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2021) Female chair: moving away from shareholder primacy. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer, Charm. doi: https://doi.org/10.1007/978-3-319-23514-1_1277-1

Kanadli, S. B., Zhang, P. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2020) How job-related diversity affects boards’ strategic tasks performance: the role of chairperson. Corporate Governance: The International Journal of Business in Society, 20 (4). pp. 583-599. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-08-2019-0267

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Shaping the European mind-set: a governance design and policy innovation agenda. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Schepers, S. (eds.) Rethinking the Future of Europe: A Challenge of Governance. Palgrave Macmillan, pp. 42-76. ISBN 9781137024008

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) CSR: the co-evolution of grocery multiples in the UK (2005-2010). Social Responsibility Journal, 10 (1). pp. 137-160. ISSN 1747-1117 doi: https://doi.org/10.1108/SRJ-06-2012-0069

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Collaborative Corporate Strategy Research Programmes (C.S.R.P.): A conceptual integrative strategic framework for a practical research agenda. Open Journal of Business and Management, 1 (3). pp. 91-108. ISSN 2329-3284 doi: https://doi.org/10.4236/ojbm.2013.13011

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Exposing the 20th century corporation: redesigning 21st century boards and board performance. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview. Palgrave Macmillan, Basingstoke, pp. 11-43. ISBN 9781137275691

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) Towards a U.K. Local Government Reform Act of 2015: improving public sector performance for 2025. Governance Voice. pp. 1-11.

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737, Asproudis, E. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) The transatlantic regulatory timing of policy innovations: the case of renewable energy. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Schepers, S. (eds.) Rethinking the Future of Europe: A Challenge of Governance. Palgrave Macmillan, pp. 118-138. ISBN 9781137024008

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Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737, Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Kaur, K. (2015) Fashionline: CSR case of a U.K. fashion retailer. Problems and Perspectives in Management, 13 (3). ISSN 1810-5467

Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737, Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Skouloudis, A. (2021) Socio-ecological resilience and environmental sustainability: case of avocado from Mexico. International Journal of Sustainable Development & World Ecology, 28 (8). pp. 744-758. ISSN 1745-2627 doi: https://doi.org/10.1080/13504509.2021.1902419

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Knyght, P. R., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Kouzmin, A. and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2011) Chronic limitations of neo-liberal capitalism and oligopolistic markets: an urgent case for socialized capital. Society and Business Review, 6 (1). pp. 7-26. ISSN 1746-5680 doi: https://doi.org/10.1108/17465681111105805

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Mouraviev, N. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2022) The role of social entrepreneurs' cosmopolitan orientation in bridging the gap between prosperity and social deprivation. Society and Business Review, 17 (2). pp. 196-216. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-02-2021-0033

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Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Conceptualising public-private partnerships: a critical appraisal of approaches to meanings and forms. Society and Business Review, 11 (2). pp. 155-173. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-04-2016-0024

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Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan. Journal of Risk Research, 17 (5). pp. 621-640. ISSN 1466-4461 doi: https://doi.org/10.1080/13669877.2013.815650

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Nguyen, B. and Simkin, L. (2012) Fairness quality: the role of fairness in a social and ethically oriented marketing landscape. Marketing Review, 12 (4). pp. 333-344. ISSN 1472-1384 doi: https://doi.org/10.1362/146934712X13469451716556

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Nguyen, B., Ekinci, Y., Simkin, L. and Melewar, T. C. (2015) The brand likeability scale: an exploratory study of likeability in firm-level brands. International Journal of Market Research, 57 (5). p. 777. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-063

Nicolopoulou, K., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Nikolopoulos, K. P., Alcaraz, J. M. and Sakellariou, K. (2016) Cosmopolitanism and transnational elite entrepreneurial practices: manifesting the cosmopolitan disposition in a cosmopolitan city. Society and Business Review, 11 (3). pp. 257-275. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-01-2016-0001

Nikolaou, I. E., Shaun, L., Evangelinos, K. and Skouloudis, A. (2018) An assessment framework of environmental management practices of EMAS certified firms. International Journal of Social Ecology and Sustainable Development, 9 (4). pp. 1-17. ISSN 1947-8410 doi: https://doi.org/10.4018/ijsesd.2018100101

Nunan, D. and Cook, A., (2012) Social media research: influencing the influencers. Report. Henley Centre for Customer Management

Nunan, D. (2015) Addressing the market research skills gap. International Journal of Market Research, 57 (2). pp. 177-178. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-000

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Ozdemir, S., Zhang, S., Gupta, S. and Bebek, G. ORCID: https://orcid.org/0000-0002-3597-381X (2020) The effects of trust and peer influence on corporate brand—Consumer relationships and consumer loyalty. Journal of Business Research, 117. pp. 791-805. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.02.027

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Palmer, A. and Bejou, D. (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing, 30 (5). pp. 480-484. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-04-2016-0137

Palmer, A., Koenig-Lewis, N. and Asaad, Y. (2016) Brand identification in higher education: a conditional process analysis. Journal of Business Research, 69 (8). pp. 3033-3040. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2016.01.018

Palmer, R. (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, R. and Silva, J. (2009) Relationship hierarchy of effects: understanding key relationship variables. In: IMP Conference: handling plurality of relationship forms in networks: from clans to clubs, from cliques to communities: theoretical and managerial perspectives, 3-5 Sep 2009, Marseilles. (Unpublished)

Palmer, R., Cockton, J. and Cooper, G. (2007) Managing marketing: marketing success through good management practice. Elsevier, Oxford, pp392. ISBN 9780750668989

Palmer, R., Hair, N. and Clark, M., (2009) Co-creation and the customer experience. Report. Henley Centre for Customer Management

Palmer, R. (2002) Managerial understanding of contemporary industrial marketing issues. Qualitative Market Research: An International Journal, 5 (2). pp. 135-143. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210423841

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Palmer, R. (2002) There’s no business like e-business. Qualitative Market Research: An International Journal, 5 (4). pp. 261-267. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210443218 (special issue 'Business intelligence and e-marketing workshop, IBM Warwick 2001')

Palmer, R. (2007) The transaction-relational continuum: conceptually elegant but empirically denied. Journal of Business and Industrial Marketing, 22 (7). pp. 439-451. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620710828827

Palmer, R. and Brookes, R. (2002) Incremental innovation: a case study analysis. Journal of Database Marketing & Customer Strategy Management, 10 (1). pp. 71-83. ISSN 1741-2447 doi: https://doi.org/10.1057/palgrave.jdm.3240095

Palmer, R. and Lindgreen, A. (2008) Products and the life cycle. In: Kitchen, P. (ed.) Marketing: metaphors and metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 183-194. ISBN 9781403998613

Palmer, R. and Millier, P. (2004) Segmentation: identification, intuition, and implementation. Industrial Marketing Management, 33 (8). pp. 779-785. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2003.10.007

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, R. and Wilson, H. (2009) An exploratory case study analysis of contemporary marketing practices. Journal of Strategic Marketing, 17 (2). pp. 169-187. ISSN 1466-4488 doi: https://doi.org/10.1080/09652540902879300

Palmer, R., Croston, D., Garvey, A. and Mead, S. (2006) Marketing of beef and lamb in England: the role of EBLEX. British Food Journal, 108 (10). pp. 808-823. ISSN 0007-070X doi: https://doi.org/10.1108/00070700610702073

Palmer, R., Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

Patterson, N. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching. Philosophy of Coaching: An International Journal, 8 (2). pp. 17-30.

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Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X, Waite, K. and O'Gorman, K. (2016) Social Impact Theory: an examination of how immediacy operates as an influence upon social media interaction in Facebook fan pages. The Marketing Review, 16 (3). pp. 299-321. ISSN 1472-1384 doi: https://doi.org/10.1362/146934716X14636478977791

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Pryce, A., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Lloyd, T. (2011) Income differentials and corporate performance. Corporate Governance, 11 (5). pp. 587-600. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111176993

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Quinones, C. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2015) Self-concept clarity and compulsive Internet use: the role of preference for virtual interactions and employment status in British and North-American samples. Journal of Behavioral Addictions, 4 (4). pp. 289-298. ISSN 2062-5871 doi: https://doi.org/10.1556/2006.4.2015.038

Quinones, C. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2015) Self-concept clarity, social support, and Compulsive Internet Use: a study of the USA and the UAE. Computers in Human Behavior, 44. pp. 347-356. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2014.11.019

Quinones, C., Griffiths, M. D. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Compulsive Internet Use and workaholism: an exploratory two-wave longitudinal study. Computers in Human Behavior, 60. pp. 492-499. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2016.02.060

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