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Bryan, A., Harrington, T. and Clark, M., (2009) Best practices in customer relationship management in the B2G market. Report. Henley Centre for Customer Management

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Clark, M. and Harrington, T., (2006) Organisational climate research. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2007) Customer experience and online shopping - measuring success. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, M. and Wongworawit, C., (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

Clark, M., Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Clark, M., McDonald, M. and Smith, B., (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management

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Clark, M. and Bryan, A. (2018) Are we working our customers too hard? (Part 2). Journal of the Institute of Telecommunications Professionals, 12 (4). pp. 21-25. ISSN 1755-9278

Clark, M., Harrington, T. and Myers, A. (2016) Promoting excellence in customer management: emerging trends in business. Journal of Emerging Trends in Marketing and Management, 1 (2016). pp. 119-129. ISSN 2537-5865

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Coxhead, H. and Clark, M., (2008) Managing the customer experience through intermediaries. Report. Henley Centre for Customer Management

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Mouraviev, N. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2022) The role of social entrepreneurs' cosmopolitan orientation in bridging the gap between prosperity and social deprivation. Society and Business Review, 17 (2). pp. 196-216. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-02-2021-0033

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Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Impact of externalities on sustainable development: evidence from public-private partnerships in Kazakhstan and Russia. Corporate governance: the international journal of business in society, 14 (5). pp. 653-669. ISSN 1472-0701 doi: https://doi.org/10.1108/CG-03-2014-0037

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Mouraviev, N. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan. Journal of Risk Research, 17 (5). pp. 621-640. ISSN 1466-4461 doi: https://doi.org/10.1080/13669877.2013.815650

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Nicolopoulou, K., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279, Nikolopoulos, K. P., Alcaraz, J. M. and Sakellariou, K. (2016) Cosmopolitanism and transnational elite entrepreneurial practices: manifesting the cosmopolitan disposition in a cosmopolitan city. Society and Business Review, 11 (3). pp. 257-275. ISSN 1746-5680 doi: https://doi.org/10.1108/SBR-01-2016-0001

Nikolaou, I. E., Shaun, L., Evangelinos, K. and Skouloudis, A. (2018) An assessment framework of environmental management practices of EMAS certified firms. International Journal of Social Ecology and Sustainable Development, 9 (4). pp. 1-17. ISSN 1947-8410 doi: https://doi.org/10.4018/ijsesd.2018100101

Nunan, D. and Cook, A., (2012) Social media research: influencing the influencers. Report. Henley Centre for Customer Management

Nunan, D. (2015) Addressing the market research skills gap. International Journal of Market Research, 57 (2). pp. 177-178. ISSN 1470-7853 doi: https://doi.org/10.2501/IJMR-2015-000

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Nunan, D. and Di Domenico, M. (2015) Exploring reidentfication risk: is anonymization a promise we can keep? International Journal of Market Research, 58 (1). pp. 19-34. ISSN 1470-7853

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Oliveira, F. ORCID: https://orcid.org/0000-0002-1433-0612, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2023) Innovative application of digital technologies in rapid change phenomena in boards. In: Cucari, N., Yamak, S., Esposito De Falco, S. and Lee, B. (eds.) Handbook of Research Methods for Corporate Governance. Handbooks of Research Methods in Management. Edward Elgar, pp. 245-267. ISBN 9781802202885 doi: https://doi.org/10.4337/9781802202892.00020

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Ozdemir, S., Zhang, S., Gupta, S. and Bebek, G. ORCID: https://orcid.org/0000-0002-3597-381X (2020) The effects of trust and peer influence on corporate brand—Consumer relationships and consumer loyalty. Journal of Business Research, 117. pp. 791-805. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.02.027

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Palmer, A. and Bejou, D. (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing, 30 (5). pp. 480-484. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-04-2016-0137

Palmer, A., Koenig-Lewis, N. and Asaad, Y. (2016) Brand identification in higher education: a conditional process analysis. Journal of Business Research, 69 (8). pp. 3033-3040. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2016.01.018

Palmer, R. (2005) Knowledgeable uncertainty: paradox or paradigm? International Journal of Market Research, 47 (6). pp. 577-595.

Palmer, R. and Silva, J. (2009) Relationship hierarchy of effects: understanding key relationship variables. In: IMP Conference: handling plurality of relationship forms in networks: from clans to clubs, from cliques to communities: theoretical and managerial perspectives, 3-5 Sep 2009, Marseilles. (Unpublished)

Palmer, R., Cockton, J. and Cooper, G. (2007) Managing marketing: marketing success through good management practice. Elsevier, Oxford, pp392. ISBN 9780750668989

Palmer, R., Hair, N. and Clark, M., (2009) Co-creation and the customer experience. Report. Henley Centre for Customer Management

Palmer, R. (2002) Managerial understanding of contemporary industrial marketing issues. Qualitative Market Research: An International Journal, 5 (2). pp. 135-143. ISSN 1352-2752 doi: https://doi.org/10.1108/13522750210423841

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Palmer, R. (2007) The transaction-relational continuum: conceptually elegant but empirically denied. Journal of Business and Industrial Marketing, 22 (7). pp. 439-451. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620710828827

Palmer, R. and Brookes, R. (2002) Incremental innovation: a case study analysis. Journal of Database Marketing & Customer Strategy Management, 10 (1). pp. 71-83. ISSN 1741-2447 doi: https://doi.org/10.1057/palgrave.jdm.3240095

Palmer, R. and Lindgreen, A. (2008) Products and the life cycle. In: Kitchen, P. (ed.) Marketing: metaphors and metamorphosis. Palgrave-Macmillan, Basingstoke, pp. 183-194. ISBN 9781403998613

Palmer, R. and Millier, P. (2004) Segmentation: identification, intuition, and implementation. Industrial Marketing Management, 33 (8). pp. 779-785. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2003.10.007

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. In: Kaynak, E. and Jallat, F. (eds.) Marketing issues in Western Europe: changes and developments. Routledge, London. ISBN 9780789028389

Palmer, R. and Pels, J. (2005) Marketing practice and market orientation: an exploratory international study. Journal of Euromarketing, 14 (1-2). pp. 59-86. ISSN 1528-6967 doi: https://doi.org/10.1300/J037v14n01_04

Palmer, R. and Wilson, H. (2009) An exploratory case study analysis of contemporary marketing practices. Journal of Strategic Marketing, 17 (2). pp. 169-187. ISSN 1466-4488 doi: https://doi.org/10.1080/09652540902879300

Palmer, R., Croston, D., Garvey, A. and Mead, S. (2006) Marketing of beef and lamb in England: the role of EBLEX. British Food Journal, 108 (10). pp. 808-823. ISSN 0007-070X doi: https://doi.org/10.1108/00070700610702073

Palmer, R., Lindgreen, A. and Vanhamme, J. (2005) Relationship marketing: schools of thought and future research directions. Marketing Intelligence and Planning, 23 (3). pp. 313-330. ISSN 0263-4503 doi: https://doi.org/10.1108/02634500510597337

Patterson, N. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2023) Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching. Philosophy of Coaching: An International Journal, 8 (2). pp. 17-30.

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Quinones, C. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2015) Self-concept clarity, social support, and Compulsive Internet Use: a study of the USA and the UAE. Computers in Human Behavior, 44. pp. 347-356. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2014.11.019

Quinones, C., Griffiths, M. D. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Compulsive Internet Use and workaholism: an exploratory two-wave longitudinal study. Computers in Human Behavior, 60. pp. 492-499. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2016.02.060

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