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Koenig-Lewis, N. and Palmer, A. (2014) The effects of anticipatory emotions on service satisfaction and behavioral intention. Journal of Services Marketing, 28 (6). pp. 437-451. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-09-2013-0244

Koenig-Lewis, N., Asaad, Y. and Palmer, A. (2018) Sports events and interaction among spectators: examining antecedents of spectators’ value creation. European Sport Management Quarterly, 18 (2). pp. 193-215. ISSN 1618-4742 doi: https://doi.org/10.1080/16184742.2017.1361459

Koenig-Lewis, N., Asaad, Y., Palmer, A. and Petersone, E. (2016) The effects of passage of time on alumni recall of ‘student experience’. Higher Education Quarterly, 70 (1). pp. 59-80. ISSN 0951-5224 doi: https://doi.org/10.1111/hequ.12063

Koenig-Lewis, N., Grazzini, L. and Palmer, A. (2022) Cakes in plastic: a study of implicit associations of compostable bio-based versus plastic food packaging. Resources, Conservation and Recycling (178). ISSN 0921-3449 doi: https://doi.org/10.1016/j.resconrec.2021.105977

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Lages, C. R. and Piercy, N. F. (2012) Key drivers of frontline employee generation of ideas for customer service improvement. Journal of Service Research, 15 (2). pp. 215-230. ISSN 1552-7379 doi: https://doi.org/10.1177/1094670511436005

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Lindgreen, A., Antioco, M., Palmer, R. and van Heesch, T. (2009) High-tech, innovative products: identifying and meeting business customers' value needs. Journal of Business and Industrial Marketing, 24 (3-4). pp. 182-197. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620910939732

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Miguel, C., Načinović Braje, I., Drotarova, M. H., Dumančić, K., Kirkulak-Uludag, B. and Giglio, C. (2024) The effects of the professionalization of hosting on service quality: towards quality standards and certifications within the short-term rental market. International Journal of Hospitality Management, 122. 103796. ISSN 1873-4693 doi: https://doi.org/10.1016/j.ijhm.2024.103796

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Palmer, A. and Bejou, D. (2016) Retrospective: service failure and loyalty: an exploratory empirical study of airline customers. Journal of Services Marketing, 30 (5). pp. 480-484. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-04-2016-0137

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Palmer, R., Croston, D., Garvey, A. and Mead, S. (2006) Marketing of beef and lamb in England: the role of EBLEX. British Food Journal, 108 (10). pp. 808-823. ISSN 0007-070X doi: https://doi.org/10.1108/00070700610702073

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Platt, M. ORCID: https://orcid.org/0000-0003-2137-4370, Ojeka, S. ORCID: https://orcid.org/0000-0002-1286-0185, Drăgnoiu, A.-E. ORCID: https://orcid.org/0000-0003-0591-3135, Ibelegbu, O. E. ORCID: https://orcid.org/0000-0001-9081-2392, Pierangeli, F. ORCID: https://orcid.org/0000-0003-0199-2163, Sedlmeir, J. ORCID: https://orcid.org/0000-0003-2631-8749 and Wang, Z. ORCID: https://orcid.org/0000-0002-8594-3803 (2023) Energy demand unawareness and the popularity of Bitcoin: evidence from Nigeria. Oxford Open Energy, 2. ISSN 2752-5082 doi: https://doi.org/10.1093/ooenergy/oiad012

Pryce, A., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Lloyd, T. (2011) Income differentials and corporate performance. Corporate Governance, 11 (5). pp. 587-600. ISSN 1472-0701 doi: https://doi.org/10.1108/14720701111176993

Quinones, C. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2015) Self-concept clarity and compulsive Internet use: the role of preference for virtual interactions and employment status in British and North-American samples. Journal of Behavioral Addictions, 4 (4). pp. 289-298. ISSN 2062-5871 doi: https://doi.org/10.1556/2006.4.2015.038

Quinones, C. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2015) Self-concept clarity, social support, and Compulsive Internet Use: a study of the USA and the UAE. Computers in Human Behavior, 44. pp. 347-356. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2014.11.019

Quinones, C., Griffiths, M. D. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2016) Compulsive Internet Use and workaholism: an exploratory two-wave longitudinal study. Computers in Human Behavior, 60. pp. 492-499. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2016.02.060

Quiñones-García, C. and Korak-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Compulsive internet use in adults: a study of prevalence and drivers within the current economic climate in the UK. Computers in Human Behavior, 30. pp. 171-180. ISSN 0747-5632 doi: https://doi.org/10.1016/j.chb.2013.08.004

Rega, I. and Inversini, A. (2016) eTourism for Development (eT4D): the missing piece in the ICT4D research agenda. Information Technologies & International Development, 12 (3). pp. 19-24. ISSN 1544-7529

Rendall, S., Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153 and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2021) The impacts of emotions and personality on borrowers’ abilities to manage their debts. International Review of Financial Analysis, 74. 101703. ISSN 1057-5219 doi: https://doi.org/10.1016/j.irfa.2021.101703

Riscinto Kozub, K., Anthony O’Neill, M. and Palmer, A. A. (2014) Emotional antecedents and outcomes of service recovery. Journal of Services Marketing, 28 (3). pp. 233-243. ISSN 0887-6045 doi: https://doi.org/10.1108/JSM-08-2012-0147

Rivera-Santos, M., Holt, D., Littlewood, D. and Kolk, A. (2015) Social entrepreneurship in Sub-Saharan Africa. Academy of Management Perspectives, 29 (1). pp. 72-91. ISSN 1558-9080 doi: https://doi.org/10.5465/amp.2013.0128

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Dhandayudham, A. (2014) Towards an understanding of internet-based problem shopping behaviour: the concept of online shopping addiction and its proposed predictors. Journal of Behavioral Addictions, 3 (2). pp. 83-89. ISSN 2062-5871 doi: https://doi.org/10.1556/JBA.3.2014.003

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N. (2012) Online customer experience in e-retailing: an empirical model of antecedents and outcomes. Journal of Retailing, 88 (2). pp. 308-322. ISSN 0022-4359 doi: https://doi.org/10.1016/j.jretai.2012.03.001

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Fandel, D., Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A. (2021) Sharing is the name of the game: exploring the role of social media communication practices on B2B customer relationships in the life sciences industry. Industrial Marketing Management, 93. pp. 52-62. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2020.12.013

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Hair, N. and Clark, M. (2010) Online customer experience: a review of the business-to-consumer online purchase context. International Journal of Management Reviews, 13 (1). pp. 24-39. ISSN 1468-2370 doi: https://doi.org/10.1111/j.1468-2370.2010.00280.x

Sah, A., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Vogt, J. ORCID: https://orcid.org/0000-0002-3178-2805 (2021) Visible sugar: salient sugar information impacts health perception of fruit juices but only when motivated to be responsible and not when motivated to enjoy. Appetite, 164. 105262. ISSN 0195-6663 doi: https://doi.org/10.1016/j.appet.2021.105262

Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, I. ORCID: https://orcid.org/0000-0002-8391-3221 and Shamma, H. (2024) "Mind over heart?": exploring the influence of emotional, cognitive and behavioral responses to CSR in challenging times. Corporate Reputation Review. ISSN 1479-1889 (In Press)

Sargeant, A. (2001) Fundraising on the web: opportunity or hype? New Directions for Philanthropic Fundraising, 2001 (33). pp. 39-58. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3303

Sargeant, A. (2001) Managing donor defection: why should donors stop giving? New Directions for Philanthropic Fundraising, 2001 (32). pp. 59-74. ISSN 1542-7846 doi: https://doi.org/10.1002/pf.3204

Sargeant, A. and Jay, E. (2003) The fundraising performance of charity websites: a US/UK comparison. Interactive Marketing, 4 (4). pp. 330-342. ISSN 1746-0174 doi: https://doi.org/10.1057/palgrave.im.4340201

Sargeant, A. and Jay, E. (2002) The role of funders in nonprofit merger activity: implications for charity fundraising and marketing practice. Journal of Marketing Management, 18 (9-10). pp. 953-970. ISSN 1472-1376 doi: https://doi.org/10.1362/0267257012930394

Sargeant, A. and Lee, S. (2004) Donor trust and relationship commitment in the U.K. charity sector: the impact on behavior. Nonprofit and Voluntary Sector Quarterly, 33 (2). pp. 185-202. ISSN 1552-7395 doi: https://doi.org/10.1177/0899764004263321

Sargeant, A. and Lee, S. (2002) Improving public trust in the voluntary sector: an empirical analysis. International Journal of Nonprofit and Voluntary Sector Marketing, 7 (1). pp. 68-83. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.168

Sargeant, A. and Lee, S. (2002) Individual and contextual antecedents of donor trust in the voluntary sector. Journal of Marketing Management, 18 (7-8). pp. 779-802. ISSN 1472-1376 doi: https://doi.org/10.1362/0267257022780679

Sargeant, A. and Lee, S. (2003) Towards a model of donor trust: implications for HE fundraising practice in the UK. The CASE International Journal of Educational Advancement, 3 (3). pp. 213-225. ISSN 1467-3657

Sargeant, A. and Lee, S. (2004) Trust and relationship commitment in the United Kingdom voluntary sector: determinants of donor behavior. Psychology & Marketing, 21 (8). pp. 613-635. ISSN 1520-6793 doi: https://doi.org/10.1002/mar.20021

Sargeant, A., Foreman, S. and Liao, M. (2002) Operationalizing the marketing concept in the nonprofit sector. Journal of Nonprofit & Public Sector Marketing, 10 (2). pp. 41-65. ISSN 1540-6997 doi: https://doi.org/10.1300/J054v10n02_03

Sargeant, A., Lee, S. and Jay, E. (2006) Benchmarking charity performance: returns from direct marketing in fundraising. Journal of Nonprofit & Public Sector Marketing, 16 (1-2). pp. 77-94. ISSN 1540-6997 doi: https://doi.org/10.1300/J054v16n01_05

Shaban, A., Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310, Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M. (2024) The invisible hand of touch: testing a tactile sensation-choice satisfaction model in online shopping. Journal of Sensory Studies, 39 (1). e12897. ISSN 1745-459X doi: https://doi.org/10.1111/joss.12897

Sharma, M. ORCID: https://orcid.org/0000-0003-4789-0015, Banerjee, S. and Paul, J. ORCID: https://orcid.org/0000-0001-5062-8371 (2022) Role of social media on mobile banking adoption among consumers. Technological Forecasting and Social Change, 180. 121720. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2022.121720

Sheard, A. G., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2013) Destructive behaviours and leadership: the source of the shift from a functional to dysfunctional workplace? International Journal of Social Science Studies, 1 (1). pp. 73-89. ISSN 2324-8033 doi: https://doi.org/10.11114/ijsss.v1i1.31

Sheard, A. G., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 (2011) Leadership entrapment: the other side of discretion. Journal of Problems and Perspectives in Management, 9 (2). pp. 89-100. ISSN 1810-5467

Sheard, G., Kakabadse, A. P. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2011) Organisational politics: reconciling leadership's rational-emotional paradox. Leadership & Organization Development Journal, 32 (1). pp. 78-97. ISSN 0143-7739 doi: https://doi.org/10.1108/01437731111099292

Sheard, G., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2013) Visceral behaviours and leadership: a dark side of boardroom life? Journal of Management Development, 32 (1). pp. 18-35. ISSN 0262-1711 doi: https://doi.org/10.1108/02621711311286900

Simkin, L. (2008) Achieving market segmentation from B2B sectorisation. Journal of Industrial & Business Marketing, 23 (7). pp. 464-474. ISSN 0885-8624 doi: https://doi.org/10.1108/08858620810901220

Sirakaya-Turk, E., Ekinci, Y. and Martin, D. (2015) The efficacy of shopping value in predicting destination loyalty. Journal of Business Research, 68 (9). pp. 1878-1885. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.01.016

Sit, J. K., Hoang, A. and Inversini, A. (2018) Showrooming and retail opportunities: a qualitative investigation via consumer-experience lens. Journal of Retailing and Consumer Services, 40. pp. 163-174. ISSN 0969-6989 doi: https://doi.org/10.1016/j.jretconser.2017.10.004

Skouloudis, A., Jones, N., Roumeliotis, S., Issac, D., Greig, A. and Evangelinos, K. (2017) Industrial pollution, spatial stigma and economic decline: the case of Asopos river basin through the lens of local small business owners. Journal of Environmental Planning and Management, 60 (9). pp. 1575-1600. ISSN 0964-0568 doi: https://doi.org/10.1080/09640568.2016.1243519

Smith, B., Wilson, H. and Clark, M. (2006) Creating and using customer insight: 12 rules of best practice. Journal of Medical Marketing, 6 (2). pp. 135-139. ISSN 1745-7912 doi: https://doi.org/10.1057/palgrave.jmm.5050013

Stangl, B., Inversini, A. and Schegg, R. (2016) Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: three country insights. International Journal of Hospitality Management, 52. pp. 87-96. ISSN 0278-4319 doi: https://doi.org/10.1016/j.ijhm.2015.09.015

Stride, H. (2006) An investigation into the values dimensions of branding: implications for the charity sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11 (2). pp. 115-124. ISSN 1479-103X doi: https://doi.org/10.1002/nvsm.44

Stride, H. and Higgs, M. (2014) An investigation into the relationship between values and commitment: a study of staff in the UK charity sector. Nonprofit and Voluntary Sector Quarterly, 43 (3). pp. 455-479. ISSN 1552-7395 doi: https://doi.org/10.1177/0899764012472066

Stride, H. and Lee, S. (2007) No Logo? No way. Branding in the non-profit sector. Journal of Marketing Management, 23 (1-2). pp. 107-122. ISSN 1472-1376 doi: https://doi.org/10.1362/026725707X178585

Takhar, A., Bebek, G. ORCID: https://orcid.org/0000-0002-3597-381X and Jamal, A. (2023) Activists of themselves: liminality of Instagram and its role in the ethnic identity construction processes of third generation British Sikhs to their imagined identities. International Journal of Information Management, 70. 102467. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2021.102467

Tang, Y. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2014) Developing international business managers through international study visits to China. Journal of Teaching in International Business, 25 (2). pp. 119-133. ISSN 0897-5930 doi: https://doi.org/10.1080/08975930.2014.897917

Theodorakopoulos, N., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and McGowan, C. (2014) What matters in business incubation? A literature review and a suggestion for situated theorising. Journal of Small Business and Enterprise Development,, 21 (4). pp. 602-622. ISSN 1462-6004 doi: https://doi.org/10.1108/JSBED-09-2014-0152

Theodorakopoulos, N., McGowan, C., Bennett, D., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Figueira, C. (2014) Diversifying into technical clothing manufacture as entrepreneurial learning: a situated learning theory perspective. Journal of Manufacturing Technology Management, 25 (5). pp. 676-693. ISSN 1741-038X doi: https://doi.org/10.1108/JMTM-09-2013-0122

Theodorakopoulos, N., Ram, M. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2014) Procedural justice in procurement management and inclusive interorganizational relations: an institutional perspective. British Journal of Management, 26 (2). pp. 237-254. ISSN 1045-3172 doi: https://doi.org/10.1111/1467-8551.12071

Truong, H.‐B. (I.), Jesudoss, S. P. ORCID: https://orcid.org/0000-0002-1286-0011 and Molesworth, M. (2022) Consumer mischief as playful resistance to marketing in Twitter hashtag hijacking. Journal of Consumer Behaviour, 21 (4). pp. 828-841. ISSN 1479-1838 doi: https://doi.org/10.1002/cb.2040

Van Zyl, I., Inversini, A. and Rega, I. (2015) The representation of voluntourism in search engines: the case of South Africa. Development Southern Africa, 32 (3). pp. 333-349. ISSN 1470-3637 doi: https://doi.org/10.1080/0376835X.2015.1010714

Varman, R. and Belk, R. W. (2009) Nationalism and ideology in an anticonsumption movement. Journal of Consumer Research, 36 (4). pp. 686-700. ISSN 1474-6085 doi: https://doi.org/10.1086/600486

Varman, R. and Costa, J. A. (2009) Competitive and cooperative behavior in embedded markets: developing an institutional perspective on bazaars. Journal of Retailing, 85 (4). pp. 453-467. ISSN 0022-4359 doi: https://doi.org/10.1016/j.jretai.2009.04.006

Varman, R. and Saha, B. (2009) Disciplining the discipline: understanding postcolonial epistemic ideology in marketing. Journal of Marketing Management, 25 (7-8). pp. 811-824. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X471640

Vichiengior, T., Ackermann, C.-L. and Palmer, A. (2023) Consumer anticipation as a performative experience. European Journal of Marketing, 57 (11). pp. 3005-3039. ISSN 0309-0566 doi: https://doi.org/10.1108/EJM-09-2021-0729

Vichiengior, T., Ackermann, C.-L. and Palmer, A. (2019) Consumer anticipation: antecedents, processes and outcomes. Journal of Marketing Management, 35 (1-2). pp. 130-159. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2019.1574435

Vichiengior, T., Ackermann, C.-L. and Palmer, A. (2024) When waiting makes sense: how consumer anticipation affects later evaluations. International Journal of Research in Marketing. ISSN 1873-8001 doi: https://doi.org/10.1016/j.ijresmar.2024.06.001

Vosrter, L., Kipnis, E., Bebek, G. ORCID: https://orcid.org/0000-0002-3597-381X and Demangeot, C. (2020) Brokering intercultural relations in the rainbow nation: introducing intercultural marketing. Journal of Macromarketing, 40 (1). pp. 51-72. ISSN 1552-6534 doi: https://doi.org/10.1177/0276146719875189

Wang, J., Lee-Davies, L., Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 and Xie, Z. (2011) Leader characteristics and styles in the SMEs of the People's Republic of China during the global financial crisis. Strategic Change, 20 (1-2). pp. 17-30. ISSN 1099-1697 doi: https://doi.org/10.1002/jsc.882

Watkins, R. D., Denegri-Knott, J. and Molesworth, M. (2016) The relationship between ownership and possession: observations from the context of digital virtual goods. Journal of Marketing Management, 32 (1-2). pp. 44-70. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1089308

West, B., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2015) Building employee relationships through corporate social responsibility: the moderating role of social cynicism and reward for application. Group & Organization Management, 40 (3). pp. 295-322. ISSN 1059-6011 doi: https://doi.org/10.1177/1059601114560062

West, B., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Money, K., Ghobadian, A. and Ireland, R. D. (2016) Exploring the impact of social axioms on firm reputation: a stakeholder perspective. British Journal of Management, 27 (2). pp. 249-270. ISSN 1467-8551 doi: https://doi.org/10.1111/1467-8551.12153

Wilkinson, F. and Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 (2022) An exploration of the relationship between self-confidence and female leadership: the role of workplace coaching in supporting gender equality. Philosophy of Coaching, 7 (1). pp. 50-64. doi: https://doi.org/10.22316/poc/07.1.04

Williams, N. L., Inversini, A., Buhalis, D. and Ferdinand, N. (2015) Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter. Journal of Marketing Management, 31 (9-10). pp. 1113-1140. ISSN 1472-1376 doi: https://doi.org/10.1080/0267257X.2015.1035308

Williams, N. L., Inversini, A., Ferdinand, N. and Buhalis, D. (2017) Destination eWOM: a macro and meso network approach? Annals of Tourism Research, 64. pp. 87-101. ISSN 01607383 doi: https://doi.org/10.1016/j.annals.2017.02.007

Wilson, H., Clark, M. and Smith, B. (2007) Justifying CRM projects in a business-to-business context: the potential of the Benefits Dependency Network. Industrial Marketing Management, 36 (6). pp. 770-783. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2005.09.008

Wong, P. and Wan, C. (2024) Exploring the moderating effects of incidental emotions on rewards for encouraging hotel guests’ towel reuse behavior. Environment and Behavior. ISSN 1552-390X doi: https://doi.org/10.1177/00139165241298063

Xu-Priour, D. L., Cliquet, G. and Palmer, A. (2017) The influence of buyers’ time orientation on online shopping behavior: a typology. International Journal of Electronic Commerce, 21 (3). pp. 299-333. ISSN 1086-4415 doi: https://doi.org/10.1080/10864415.2016.1319206

Yang, I., Horak, S. and Kakabadse, N. K. ORCID: https://orcid.org/0000-0002-9517-8279 (2021) An integrative ethical approach to leader favoritism. Business Ethics: A European Review, 30 (1). pp. 90-101. ISSN 1467-8608 doi: https://doi.org/10.1111/beer.12309

Zhang, H., Mahmoodi Kahriz, B., McCabe, C. ORCID: https://orcid.org/0000-0001-8704-3473 and Vogt, J. ORCID: https://orcid.org/0000-0002-3178-2805 (2024) How to be happy from East to West: social and flexible pursuit of happiness is associated with positive effects of valuing happiness on well-being. Current Psychology. ISSN 1936-4733 (In Press)

Zhang, H., Millan, E. ORCID: https://orcid.org/0000-0002-2421-2855, Money, K. and Guo, P. (2024) E-commerce development, poverty reduction and income growth in rural China. Journal of Strategy and Management. ISSN 1755-425X doi: https://doi.org/10.1108/JSMA-06-2023-0148

Zhang, P. ORCID: https://orcid.org/0000-0002-2136-4984 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2022) A conceptual approach to exploring board effect on CSR responsiveness. Journal of Corporate Governance, Insurance, and Risk Management, 9 (2). pp. 302-315. ISSN 2757-0983 doi: https://doi.org/10.56578/jcgirm090201

Zhang, P., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Van Deusen, C. and Fadil, P. (2022) Resilience in the Covid-19 pandemic: a study of board diversity through a crisis management plan. Quarterly Review of Business Disciplines, 9 (3). ISSN 2329-5163

Zhang, P., Kanadli, S. B. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2021) How board gender and knowledge-based diversity influence firm process innovation. Journal of International Business Disciplines, 16 (2). pp. 38-57. ISSN 1934-1822

de Chernatony, L. and Christodoulides, G. (2004) Taking the brand promise online: challenges and opportunities. Interactive Marketing, 5 (3). pp. 238-251. ISSN 1746-0174 doi: https://doi.org/10.1057/palgrave.im.4340241

de Chernatony, L., Christodoulides, G., Roper, S. and Abimbola , T. (2008) Guest editorial. European Journal of Marketing, 42 (5/6). pp. 533-536. ISSN 0309-0566

de Chernatony, L., Harris, F. J. and Christodoulides, G. (2004) Developing a brand performance measure for financial services brands. The Service Industries Journal, 24 (2). pp. 15-33. ISSN 1743-9507 doi: https://doi.org/10.1080/02642060412331301232

de Chernatony, L., Veloutsou, C., Christodoulides, G. and Cottam, S. (2009) Introduction: special issue on advances in brand management. Journal of Business Research, 62 (3). pp. 289-290. ISSN 0148-2963

de Moerloose, C., Antioco, M., Lindgreen, A. and Palmer, R. (2005) Information kiosks: the case of the Belgian retail sector. International Journal of Retail & Distribution Management, 33 (6). pp. 472-490. ISSN 0959-0552 doi: https://doi.org/10.1108/09590550510603651

Çifci, S., Ekinci, Y., Whyatt, G., Japutra, A., Molinillo, S. and Siala, H. (2016) A cross valıdatıon of consumer-based brand equıty (cbbe): drıvıng customer equıty ın retaıl brands. Journal of Business Research, 69 (9). pp. 3740-3747. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2015.12.066

Book or Report Section

Adi, A., Crowther, D. and Grigore, G. (2015) Introduction to corporate social responsibility in the digital age. In: Adi, A., Grigore, G. and Crowther, D. (eds.) Corporate Social Responsibility in the Digital Age. Developments in corporate governance and responsibility, 7 (7). Emerald, Bingley, ix-xvi. ISBN 9781784415822

Alawadi, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2021) Impact of board diversity on CSR practices. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer. ISBN 9783319235141 doi: https://doi.org/10.1007/978-3-319-23514-1_1274-1

Boselie, P. and Brewster, C. ORCID: https://orcid.org/0000-0001-5314-1518 (2015) Strategic human resource management: a wrong turn for HRM research? In: Örtenblad, A. (ed.) Handbook of Research on Managerial Panaceas: Adaptation and Context. Edward Elgar, pp. 130-148. ISBN 9781783475599

Canhoto, A. (2007) Ontology-based interpretation and validation of mined knowledge: normative and cognitive factors in data mining. In: Nigro, H.O., Cisaro, S.E.G. and Xodo, D.H. (eds.) Data mining with ontologies: implementations, findings, and frameworks. IGI Global, Hershey, PA, pp. 84-105. ISBN 9781599046181

Canhoto, A. (2008) Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice. In: Hildebrandt, M. and Gutwirth, S. (eds.) Profiling the European citizen: cross-disciplinary perspectives. Springer, New York, pp. 211-216. ISBN 9789048177622

Canhoto, A. and Backhouse, J. (2005) Anti-money laundering reporting and investigation – sorting the wheat from the chaff. In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.) Intelligence and security informatics. Lecture Notes in Computer Science (3495). Springer, Atlanta, pp. 600-602. ISBN 9783540259992 (Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)

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Stride, H. J. (2016) Not-for-profit branding. In: Francesca, D.'O. R., Singh, J. and Blankson, C. (eds.) The Routledge Companion to Contemporary Brand Management. Routledge, UK, pp. 294-308. ISBN 9781315796789

Veloutsou, C. and Christodoulides, G. (2010) Brand equity: does personality congruency matter? In: Christ, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (eds.) Contemporary Issues in Brand Research. ATINER, Athens, pp. 271-282. ISBN 9789606672682

Yang, J. H. ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2013) How Chinese styled executive remuneration works: evidence from Chinese red-chips. In: Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.) How to Make Boards Work: An International Overview,. Palgrave-Macmillan, Basingstoke, pp. 75-94. ISBN 9781137275691

Report

Bailey, C. and Clark, M., (2007) How companies use customer insight in inbound service call centres to drive cross-selling, up-selling and retention: an exploratory multiple case study. Report. Henley Centre for Customer Management

Bailey, C. and Clark, M., (2006) How companies use customer insight to drive customer acquisition, retention, and development: an exploratory multiple case study. Report. Henley Centre for Customer Management

Bryan, A., Harrington, T. and Clark, M., (2009) Best practices in customer relationship management in the B2G market. Report. Henley Centre for Customer Management

Canhoto, A. I. and Clark, M., (2011) Complaints management 2.0: dealing with unhappy customers when everybody has an audience. Report. Henley Centre for Customer Management

Canhoto, A. and Clark, M., (2016) Social media in the business-to-business context: use and value. Report. Henley Centre for Customer Management

Clark, M. and Harrington, T., (2006) Organisational climate research. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Complaint handling - resolving issues. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2007) Customer experience and online shopping - measuring success. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) How customer-centric are you? Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) Tailoring propositions for fairness and equality: case studies and best practice. Report. Henley Centre for Customer Management

Clark, M. and Myers, A., (2018) The sharing economy - implications for business. Report. Henley Centre for Customer Management

Clark, M. and Wongworawit, C., (2013) Employee engagement: progress report. Report. Henley Centre for Customer Management

Clark, M., Bryan, A. and Shapiro, M., (2011) Developing a social media strategy. Report. Henley Centre for Customer Management

Clark, M., McDonald, M. and Smith, B., (2002) Achieving excellence in customer relationship management. Report. Henley Centre for Customer Management

Clark, M., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A., (2018) The ‘dark side’ of customer relationships - determining the dark side. Report. Henley Centre for Customer Management, UK.

Clark, M. K., Smith, B. D. and McDonald, M. H. B., (2004) Understanding the devil: uncovering the detail of how effective CRM is implemented. Report. Henley Centre for Customer Management

Coxhead, H. and Clark, M., (2008) Managing the customer experience through intermediaries. Report. Henley Centre for Customer Management

Dibley, A., (2017) Linking customer experience to business performance: a literature review. Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2009) Best practice in managing relationships with outsource partners: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2008) Corporate social responsibility: key issues and linkages with customer experience. Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2011) Enabling sustainability in a business-to-business context: how can suppliers enable and support their clients' sustainability initiatives most effectively? Report. Henley Centre for Customer Management

Dibley, A. and Clark, M., (2011) How to implement best practice in strategic partnerships: an outsource supplier and client perspective. Report. Henley Centre for Customer Management

Dibley, A., Yenicioglu, B. and Clark, M., (2012) How collaborative innovation and co-creation can deliver value: a stakeholder approach. Report. Henley Centre for Customer Management

Fandel, D., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A., (2021) Sharing is the Name of the Game: B2B Social Media Customer Engagement in the Life Sciences industry. Report. Henley Centre for Customer Management, UK. pp10.

Fennemore, P., Canhoto, A. I. and Clark, M., (2011) An investigation of existing and emerging segmentation practices in online social media networks. Report. Henley Centre for Customer Management

Glas, M. and Clark, M., (2007) How companies can switch customers to the use of low cost channels without risking the customer relationship. Report. Henley Centre for Customer Management

Godley, A. ORCID: https://orcid.org/0000-0002-3160-2499 and Hang, H., (2008) Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005). Henley Business School Discussion Paper in Management. 2008/066. Discussion Paper. Henley Business School, Reading. pp47.

Hair, N. and Clark, M., (2012) Multichannel integration evidence from the States and a review of the field. Report. Henley Centre for Customer Management

Hair, N., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M., (2007) Exploring the optimal customer experience online. Report. Henley Centre for Customer Management

Hair, N., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M., (2008) Web quality and research update. Report. Henley Centre for Customer Management

Hair, N., Yenicioglu, B. and Clark, M., (2009) The commercialisation of social media. Report. Henley Centre for Customer Management

Hang, H., (2012) E-word of mouth: building sustainable and trustworthy relationships with customers in a highly regulated on-line environment. Report. Henley Centre for Customer Management

Harrington, T. and Bryan, A., (2013) Measuring customer satisfaction and understanding customer effort in a B2B context. Report. Henley Centre for Customer Management

Harrington, T. and Clark, M., (2011) Homeworking. Report. Henley Centre for Customer Management

Harrington, T., Dibley, A. and Clark, M., (2015) B2B customer experience factors: understanding the relationship with SME customers – interim report. Report. Henley Centre for Customer Management

Harrington, T., Lee, S. and Clark, M., (2008) Public services: putting people first. Report. House of Commons

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Moore, P. and Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, (2018) Is government fit for purpose? - The Kakabadse report. Report. Henley Business School, Henley-on-Thames.

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Moore, P., Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and Goyal, R., (2017) Conflict and tension in the boardroom. Report. ICSA, Reading, UK.

Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Korac-Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737, Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and Lee-Kelly, E., (2014) The company secretary: building trust through governance. Report. ICSA, Reading.

Lemke, F., Clark, M. and Wilson, H., (2006) What makes a great customer experience. Report. Henley Centre for Customer Management

Mitchell, S. M., (2017) Trust is the new black. Report. Henley Centre for Customer Management

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and De Villiers, V., (2024) The state of ESG strategic integration in JSE listed companies. Report. Henley Business School Africa

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, (2019) The role of non-executive directors in growth companies. Report. Henley Business School, Henley-on-Thames.

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, Malherbe, H., Prinsloo, M., Vawda, S. and De Villiers, V., (2023) ESG adoption and strategic integration in leading JSE listed firms: insights from interviews with executives and board members. Report. Henley Business School Africa & Risk Insights

Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556, Simnett, J., Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Myers, A., (2020) ESG in small and mid-sized quoted companies: perceptions, myths and realities. Technical Report. Quoted Companies Alliance and Henley Business School, London. pp45.

Mouncey, P. and Clark, M., (2004) Data: the weakest link or the core strength in CRM strategy. Report. Henley Centre for Customer Management

Mouncey, P. and Clark, M., (2005) Outsourcing. Report. Henley Centre for Customer Management

Nunan, D. and Cook, A., (2012) Social media research: influencing the influencers. Report. Henley Centre for Customer Management

Palmer, R., Hair, N. and Clark, M., (2009) Co-creation and the customer experience. Report. Henley Centre for Customer Management

Perkins, N. and Clark, M., (2012) Multichannel in a complex world. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2021) The Future of Work in the Customer Experience Environment. Report. Henley Centre for Customer Management, UK. pp15.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Money, K., (2012) Corporate reputation and B2B inter-firm partnerships. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. and Hair, N., (2009) The key influences upon a positive online customer experience. Report. Henley Centre for Customer Management

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N., (2011) An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context. Report. Henley Centre for Customer Management

Schopohl, L. ORCID: https://orcid.org/0000-0002-2150-3593, Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and Akrivou, K. ORCID: https://orcid.org/0000-0003-2212-6280, (2023) Henley Business School report to the United Nations' Principles for Responsible Management Education 2021/22 and 2022/23. Report. Henley Business School

Shapiro, M., Clark, M. and Hair, N., (2012) Exploring online community participation. Report. Henley Centre for Customer Management

Siamagka, N.-T., (2012) The use of social media in a B2B context. Report. Henley Centre for Customer Management

Simkin, L., (2013) To boardrooms and sustainability: the changing nature of segmentation. Report. Henley Centre for Customer Management

Smith, B., Wilson, H. and Clark, M., (2005) From data to dividends: what makes some firms better than others at turning information into value? Report. Henley Centre for Customer Management

Wilson, H. and Clark, M., (2007) Manging the multichannel customer experience. Report. Henley Centre for Customer Management

Yenicioglu, B., (2012) Social spending: investing in social media marketing (SMM). Report. Henley Centre for Customer Management

Conference or Workshop Item

Canhoto, A. (2008) Technical, organisational and cognitive barriers in profiling. In: Academy of Management Annual Meeting, California, USA. (Unpublished)

Canhoto, A. I. (2009) Methodological issues of researching meaning in organisations. In: EURAM 2009, 11-14 May, Liverpool, UK.

Canhoto, A. I. (2009) A behavioural approach to study meaning in organisations. In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.

Christodoulides, G., Michaelidou, N. and Siamagka, N. (2011) Using comparative affective states to develop a typology of internet users: evidence from eight countries. In: 40th EMAC Annual Conference, 2011, Ljubljana.

Da Camara, N. Z., Money, K. G. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2010) The differential role of trust and distrust in building relationships with favourable and unfavourable customer groups. In: 18th International Conference in Relationship Marketing (ICRM), 27-30 Sept 2010, Henley on Thames, UK .

Da Camara, N. Z., Money, K. G. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2010) The role of rational trust and emotional trust in developing brand sustainability and strategic reputation management in the public sector. In: 14th International Conference on Corporate Reputation, Brand, Identity and Competitiveness, 19-21 May 2010, Rio de Janeiro, Brazil.

Daukseviciute, I. and Simkin, L. (2015) Critically optimising a relationship marketing programme: the case of a commercial bank. In: AM2015 - The Magic in Marketing, 7-9 July 2015, University of Limerick, Ireland.

El Gendi, R. and Clark, M. (2018) New influencing dimensions to creating a climate for innovation – case of the Egyptian telecommunications industry. In: British Academy of Management, 4-6 September 2018, Bristol Business School, University of the West of England, Bristol, UK.

Garnelo-Gomez, I. ORCID: https://orcid.org/0000-0002-8391-3221, Money, K. and Littlewood, D. (2019) “I Live Sustainably”: Exploring Sustainable Living Narratives Through Identity and Motivation. In: Academy of Management Annual Meeting 2019, 9-13 August 2019, Boston, USA. doi: https://doi.org/10.5465/AMBPP.2019.14592abstract

Garnelo-Gomez, I. ORCID: https://orcid.org/0000-0002-8391-3221, Money, K. and Littlewood, D. (2015) Understanding the Identity and Motivations of Sustainable Consumers. In: British Academy of Mangement Conference, 8 - 10 September 2015, Portsmouth, UK.

Hair, N. and Clark, M. (2008) Towards a classification system of relational activity in consumer electronic communities: the moderators’ tale. In: European Marketing Academy Conference, 27-30 May, Brighton. (Unpublished)

Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. (2008) A behavioural schema to the impact of corporate responsibility on customer and employee relationships. In: International Association for Business & Society (IABS), June 2008, Tampere, Finland. (Unpublished)

Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. G. (2010) Building trust and positive intent among customers and employees through corporate responsibility. In: Academy of Management Conference, 6-10 Aug 2010, Montreal, Canada.

Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. G. and Pavelin, S. (2010) Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company. In: Academy of Management Conference, 6-10 Aug 2010, Montreal, Canada .

Holt, D. and Littlewood, D. (2014) Financial services for the poor within the formal/informal nexus in sub-Saharan Africa. In: 74th Annual Meeting of the Academy of Management, 1-5th August, Philadelphia.

Holt, D. and Littlewood, D. (2013) The Jua Kali and the Mali-Mali: the informal/formal nexus amongst Kenyan micro enterprises. In: Academy of Management Africa Conference, 7-10 Jan 2013, Pretoria, South Africa.

Holt, D. and Littlewood, D. (2014) Reaching the underbanked and unbanked in subsistence markets at the nexus of the formal and informal economy. In: British Academy of Management Conference, 9th-11th September 2014, Belfast.

Holt, D., Littlewood, D. and Harrison, R. (2012) Imitation and entrepreneurship - an exploration of the African context. In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.

Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Goyal, R. (2017) Achieving gender balance on British boards with the soft-law approach: directors’perspective. In: EURAM 2017 - Managing Knowledge: Making Knowledge Work, 21 - 24 June, Glasgow.

LeMeunier-Fitzhugh, K., LeMeunier-Fitzhugh, L., Palmer, R. and Wilson, H. (2009) A sales perspective on service dominant logic. In: AMS Annual Conference, 20-23 May 2009, Baltimore, MD. (Unpublished)

Littlewood, D. and Holt, D. (2013) Addressing rural social exclusion through African social purpose ventures. In: 36th ISBE Conference, 12-13th November, Cardiff.

Littlewood, D. and Holt, D. (2013) Impact evaluation of a Kenyan Eco Business: a pilot framework. In: 73rd Annual Meeting of the Academy of Management, 9-13 Aug 2013, Orlando, FL, USA.

Littlewood, D. and Holt, D. (2013) Institutional framing of CSR and social entrepreneurship interactions in South Africa. In: ISBE Conference, 12-13th November, Cardiff.

Littlewood, D. and Holt, D. (2012) Mapping the trickle out benefits of social and environmental enterprises: a pilot study of an East African eco business. In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.

Mete, M. ORCID: https://orcid.org/0000-0001-9824-7682, Erdogan, G. and Yuksel, R. (2022) Consumers’ attitudes and privacy concerns on value co-creation: a cross cultural study on big data perspective: an abstract. In: Academy of Marketing Science Annual Conference - World Marketing Congress, 1-4 JUN 2021, pp. 201-202. doi: https://doi.org/10.1007/978-3-030-95346-1_71

Miguel, C., Lutz, C., Majetić, F., Perez Vega, R. ORCID: https://orcid.org/0000-0003-1619-317X and Sanchez Razo, M. (2023) It's not all shiny and glamorous: loneliness and fear of missing out among digital nomads. In: Proceedings of the 56th Hawaii International Conference on System Sciences, 3-6 Jan 2023, Hawaii, pp. 4628-4637.

Mitchell, S. L. and Clark, M. (2017) Fifty years on, is Life Cycle Theory still relevant? An exploration and development of Life Cycle Models within the contemporary non-profit context. In: British Academy of Management Conference, September 5th - 7th 2017, British Academy of Management Conference, Warwick Business School, pp. 1-26.

Money, K. and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2009) Exploring characteristics of BRB partnerships that can bring societal benefits. In: Society for Business Ethics Annual Meeting, 6-9 Aug 2009, Chicago, IL. (Unpublished)

Money, K., Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314 and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2008) Where does corporate branding end and reputation management begin? In: 12th International Reputation Institute Conference, 29 May - 1 June, Beijing. (Unpublished)