Number of items at this level: 627.
Abbad, M. M. and Jaber, F. N.
(2014)
Evaluating e-learning systems: an empirical investigation on students' perception in higher education area.
International Journal of Emerging Technologies in Learning, 9 (4).
pp. 27-34.
ISSN 1863-0383
doi: https://doi.org/10.3991/ijet.v9i4.3480
Abrantes, J. L., Seabra, C., Lages, C. R. and Jayawardhena, C.
(2013)
Drivers of in-group and out-of-group electronic word-of-mouth (eWOM).
European Journal of Marketing, 47 (7).
pp. 1067-1088.
ISSN 0309-0566
doi: https://doi.org/10.1108/03090561311324219
Acikgoz, F., Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X, Okumus, F. and Sylos, N.
(2023)
Consumer engagement with AI-powered voice assistants: a behavioral reasoning perspective.
Psychology & Marketing, 40 (11).
pp. 2226-2243.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.21873
Ackermann, C.-L. and Palmer, A.
(2014)
The contribution of implicit cognition to the Theory of Reasoned Action Model: a study of food preferences.
Journal of Marketing Management, 30 (5-6).
pp. 529-550.
ISSN 0267-257X
doi: https://doi.org/10.1080/0267257X.2013.877956
Adi, A., Crowther, D. and Grigore, G.
(2015)
Introduction to corporate social responsibility in the digital age.
In: Adi, A., Grigore, G. and Crowther, D. (eds.)
Corporate Social Responsibility in the Digital Age.
Developments in corporate governance and responsibility, 7 (7).
Emerald, Bingley, ix-xvi.
ISBN 9781784415822
Adi, A., Grigore, G. and Crowther, D., eds.
(2015)
Corporate social responsibility in the digital age.
Emerald Group, Bingley, UK, pp288.
ISBN 9781784415822
Ahn, T., Ekinci, Y. and Li, G.
(2013)
Self-congruence, functional congruence, and destination choice.
Journal of Business Research, 66 (6).
pp. 719-723.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2011.09.009
Akbar, M. B.
ORCID: https://orcid.org/0000-0003-3092-6878, Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221, Ndupu, L., Barnes, E. and Foster, C.
(2022)
An analysis of social marketing practice: factors associated with success.
Health marketing quarterly, 39 (4).
pp. 356-376.
ISSN 1545-0864
doi: https://doi.org/10.1080/07359683.2021.1997525
Al Khateeb, A.
(2018)
Consumers' favourable emotional feelings towards foreign countries - investigating the effects of consumer affinity on brand perceptions.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00084927
Alawadi, A., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Zuckerbraun, S.
(2024)
Decentralized autonomous organizations (DAOs): stewardship talks but agency walks.
Journal of Business Research, 178.
114672.
ISSN 1873-7978
doi: https://doi.org/10.1016/j.jbusres.2024.114672
Alawadi, A., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Morley, M. and Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737
(2023)
Diversified boards and the achievement of environmental, social and governance goals.
Business Ethics, the Environment and Responsibility.
ISSN 2694-6424
doi: https://doi.org/10.1111/beer.12606
Alawadi, A., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737
(2021)
Impact of board diversity on CSR practices.
In: Poff, D. C. and Michalos, A. C. (eds.)
Encyclopedia of Business and Professional Ethics.
Springer.
ISBN 9783319235141
doi: https://doi.org/10.1007/978-3-319-23514-1_1274-1
Ali, I., Ali, M., Grigore, G., Molesworth, M. and Jin, Z.
(2020)
The moderating role of corporate reputation and employee-company identification on work-related outcomes of job insecurity resulting from workforce localization policies.
Journal of Business Research, 117.
pp. 825-838.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2019.02.060
Altinay, L., Madanoglu, M., De Vita, G., Arasli, H. and Ekinci, Y.
(2016)
The interface between organizational learning capability, entrepreneurial orientation, and SME growth.
Journal of Small Business Management, 54 (3).
pp. 871-891.
ISSN 1540-627X
doi: https://doi.org/10.1111/jsbm.12219
Anagnostopoulos, T., Skouloudis, A., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Evangelinos, K.
(2018)
Incorporating sustainability considerations into lending decisions and the management of bad loans: evidence from Greece.
Sustainability, 10 (12).
4728.
ISSN 2071-1050
doi: https://doi.org/10.3390/su10124728
Asproudis, E., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2019)
Game of regional environmental policy: Europe and US.
Journal of Industry, Competition and Trade, 19 (1).
pp. 1-20.
ISSN 1566-1679
doi: https://doi.org/10.1007/s10842-018-0274-7
Avrampou, A., Skouludis, A., Iliopoulos, G. and Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737
(2019)
Advancing the sustainable development goals: evidence from leading European banks.
Sustainable Development, 27 (4).
pp. 743-757.
ISSN 1099-1719
doi: https://doi.org/10.1002/sd.1938
Bailey, C. and Clark, M.,
(2007)
How companies use customer insight in inbound service call centres to drive cross-selling, up-selling and retention: an exploratory multiple case study.
Report.
Henley Centre for Customer Management
Bailey, C. and Clark, M.,
(2006)
How companies use customer insight to drive customer acquisition, retention, and development: an exploratory multiple case study.
Report.
Henley Centre for Customer Management
Bailey, C., Baines, P. R., Wilson, H. and Clark, M.
(2009)
Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough.
Journal of Marketing Management, 25 (3 & 4).
pp. 227-252.
ISSN 1472-1376
doi: https://doi.org/10.1362/026725709X429737
Bakhsh, N. N., Hollebeek, L. D., Riivits-Arkonsuo, I., Clark, M. K. and Casas, R.
(2023)
Proactive service recovery performance in emerging (vs. developed) market-based firms: the role of clients’ cultural orientation.
Organizations and Markets in Emerging Economies, 14 (2(28)).
pp. 260-285.
ISSN 2345-0037
doi: https://doi.org/10.15388/omee.2023.14.92
Barari, M., Paul, J., Ross, M., Thaichon, S. and Surachartkumtonkun, J.
(2022)
Relationships among actors within the sharing economy: meta-analytics review.
International Journal of Hospitality Management, 103.
103215.
ISSN 0278-4319
doi: https://doi.org/10.1016/j.ijhm.2022.103215
Behnam, M., Hollebeek, L. D., Clark, M. K. and Farabi, R.
(2021)
Exploring customer engagement in the product vs. service context.
Journal of Retailing and Consumer Services, 60.
102456.
ISSN 0969-6989
doi: https://doi.org/10.1016/j.jretconser.2021.102456
Berthon, P., Nairn, A. and Money, A.
(2003)
Through the paradigm funnel: a conceptual tool for literature analysis.
Marketing Education Review, 2.
pp. 55-66.
Birchall, D., Chanaron, J.-J., Tovstiga, G. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2011)
Innovation performance measurement: current practices, issues and management challenges.
International Journal of Technology Management, 56 (1).
pp. 1-20.
ISSN 1741-5276
doi: https://doi.org/10.1504/IJTM.2011.042492
Blumrodt, J. and Palmer, A.
(2014)
On-line destination branding: an investigation into the divergence between brand goals and on-line implementation.
Journal of Applied Business Research (JABR), 30 (6).
pp. 1597-1606.
ISSN 0892-7626
doi: https://doi.org/10.19030/jabr.v30i6.8877
Boes, K., Buhalis, D. and Inversini, A.
(2016)
Smart tourism destinations: ecosystems for tourism destination competitiveness.
International Journal of Tourism Cities, 2 (2).
pp. 108-124.
ISSN 2056-5607
doi: https://doi.org/10.1108/IJTC-12-2015-0032
Bogac Kanadli, S., Alawadi, A., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Zhang, P.
(2022)
Do independent boards pay attention to corporate sustainability? Gender diversity can make a difference.
Corporate Governance, 22 (7).
pp. 1390-1404.
ISSN 1472-0701
doi: https://doi.org/10.1108/CG-09-2021-0352
Borg, I. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2003)
Prognosen als Methode zur Reduktion der Offensichtlichkeit von Umfragebefunden: Ein Pilotexperiment.
ZUMA-Nachrichten, 52 (27).
pp. 7-19.
Borghei Razavi, N.
(2021)
Marketplace morality and consumers’ emotional labour in extended service encounters.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00105590
Borghi, M.
ORCID: https://orcid.org/0000-0002-4150-1595, Mariani, M. M.
ORCID: https://orcid.org/0000-0002-7916-2576, Vega, R. P.
ORCID: https://orcid.org/0000-0003-1619-317X and Wirtz, J.
(2023)
The impact of service robots on customer satisfaction online ratings: the moderating effects of rapport and contextual review factors.
Psychology & Marketing, 40 (11).
pp. 2355-2369.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.21903
Boselie, P. and Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518
(2015)
Strategic human resource management: a wrong turn for HRM research?
In: Örtenblad, A. (ed.)
Handbook of Research on Managerial Panaceas: Adaptation and Context.
Edward Elgar, pp. 130-148.
ISBN 9781783475599
Brady, M. and Palmer, R.
(2004)
What are they doing? A study of contemporary marketing practice in Ireland.
Irish Journal of Management, 25 (1).
pp. 125-136.
ISSN 1649-248X
Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518, Houldsworth, E., Sparrow, P. and Vernon, G.
(2016)
International human resource management. 4th Edition.
CIPD.
ISBN 9781843983750
Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518, Mayrhofer, W. and Morley, M., eds.
(2004)
HRM in Europe: evidence of convergence?
Butterworth-Heinemann, Oxford, pp496.
ISBN 9780750647175
Brookes, R. and Palmer, R.
(2003)
The new global marketing reality.
Palgrave Macmillan, Basingstoke, pp320.
ISBN 9781403905208
Brookes, R., Brodie, R., Coviello, N. and Palmer, R.
(2003)
Assessing the role of e-marketing in contemporary marketing practice.
Journal of Marketing Management, 19 (7).
pp. 857-881.
ISSN 1472-1376
Brookes, R., Brodie, R., Coviello, N. and Palmer, R.
(2005)
How managers perceive the impacts of information technologies on contemporary marketing practices.
Journal of Relationship Marketing, 3 (4-5).
pp. 7-26.
ISSN 1533-2675
doi: https://doi.org/10.1300/J366v03n04_02
Brooks, C.
ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I.
ORCID: https://orcid.org/0000-0002-8344-9983, Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2019)
Experience wears the trousers: exploring gender and attitude to financial risk.
Journal of Economic Behavior & Organization, 163.
pp. 483-515.
ISSN 0167-2681
doi: https://doi.org/10.1016/j.jebo.2019.04.026
Brooks, C.
ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I.
ORCID: https://orcid.org/0000-0002-8344-9983, Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2018)
Why are older investors less willing to take financial risks?
International Review of Financial Analysis, 56.
pp. 52-72.
ISSN 1057-5219
doi: https://doi.org/10.1016/j.irfa.2017.12.008
Brooks, C.
ORCID: https://orcid.org/0000-0002-2668-1153, Sangiorgi, I.
ORCID: https://orcid.org/0000-0002-8344-9983, Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2023)
The importance of staying positive: the impact of emotions on attitude to risk.
International Journal of Finance and Economics, 28 (3).
pp. 3232-3261.
ISSN 1099-1158
doi: https://doi.org/10.1002/ijfe.2591
Brooks, M. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Introducing matrix management within a children's services setting - personal reflections.
Management in Education, 28 (2).
pp. 58-63.
ISSN 0892-0206
doi: https://doi.org/10.1177/0892020613516824
Brown, G., Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556
(2020)
The independent director in society: our crisis of governance and what to do about it.
Palgrave Macmillan, Cham, pp271.
ISBN 9783030513023
doi: https://doi.org/10.1007/978-3-030-51303-0
Bryan, A., Harrington, T. and Clark, M.,
(2009)
Best practices in customer relationship management in the B2G market.
Report.
Henley Centre for Customer Management
Butt, M. M., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Wilkins, S. and ul-Haq, J.
(2017)
MNCs and religious influences in global markets: drivers of consumer-based halal brand equity.
International Marketing Review, 34 (6).
pp. 885-908.
ISSN 0265-1335
doi: https://doi.org/10.1108/IMR-12-2015-0277
Canhoto, A.
(2008)
Barriers to segmentation implementation in money laundering detection.
The Marketing Review, 8 (2).
163-181(19).
ISSN 1472-1384
doi: https://doi.org/10.1362/146934708X314136
Canhoto, A.
(2007)
Ontology-based interpretation and validation of mined knowledge: normative and cognitive factors in data mining.
In: Nigro, H.O., Cisaro, S.E.G. and Xodo, D.H. (eds.)
Data mining with ontologies: implementations, findings, and frameworks.
IGI Global, Hershey, PA, pp. 84-105.
ISBN 9781599046181
Canhoto, A.
(2008)
Profiles in context: analysis of the development of a customer loyalty programme and a risk scoring practice.
In: Hildebrandt, M. and Gutwirth, S. (eds.)
Profiling the European citizen: cross-disciplinary perspectives.
Springer, New York, pp. 211-216.
ISBN 9789048177622
Canhoto, A.
(2008)
Technical, organisational and cognitive barriers in profiling.
In: Academy of Management Annual Meeting, California, USA.
(Unpublished)
Canhoto, A. I.
(2009)
Methodological issues of researching meaning in organisations.
In: EURAM 2009, 11-14 May, Liverpool, UK.
Canhoto, A. I.
(2009)
Safeguarding customer information: the role of staff.
Journal of Consumer Marketing, 26 (7).
pp. 487-495.
ISSN 0736-3761
doi: https://doi.org/10.1108/07363760911001547
Canhoto, A. I.
(2009)
A behavioural approach to study meaning in organisations.
In: 11th ICISO (IFIP WG8.1 Working Conference): Information systems in the changing era: theory & practice, 11-12 Apr 2009, Beijing, China.
Canhoto, A. I. and Clark, M.,
(2011)
Complaints management 2.0: dealing with unhappy customers when everybody has an audience.
Report.
Henley Centre for Customer Management
Canhoto, A. I. and Clark, M.
(2013)
Customer service 140 characters at a time: the users’ perspective.
Journal of Marketing Management, 29 (5-6).
pp. 522-544.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2013.777355
Canhoto, A. I., Clark, M. and Fennemore, P.
(2013)
Emerging segmentation practices in the age of the social customer.
Journal of Strategic Marketing, 21 (5).
pp. 413-428.
ISSN 1466-4488
doi: https://doi.org/10.1080/0965254X.2013.801609
Canhoto, A. and Backhouse, J.
(2005)
Anti-money laundering reporting and investigation – sorting the wheat from the chaff.
In: Kantor, P., Muresan, G., Roberts, F., Zeng, D., Wang, F.-Y., Chen, H. and Merkle, R. (eds.)
Intelligence and security informatics.
Lecture Notes in Computer Science (3495).
Springer, Atlanta, pp. 600-602.
ISBN 9783540259992
(Proceedings of IEEE International Conference on Intelligence and Security Informatics ISI 2005, Atlanta, GA, USA, May 19-20, 2005)
Canhoto, A. and Backhouse, J.
(2008)
General description of the process of behavioural profiling.
In: Hildebrandt, M. and Gutwirth, S. (eds.)
Profiling the European citizen: cross-disciplinary perspectives.
Springer Publishing, New York NY, pp. 47-64.
ISBN 9789048177622
Canhoto, A. and Backhouse, J.
(2007)
Profiling under conditions of ambiguity: an application in the financial services industry.
Journal of Retailing and Consumer Services, 14 (6).
pp. 408-419.
ISSN 0969-6989
doi: https://doi.org/10.1016/j.jretconser.2007.02.006
(special issue 'Data Mining Applications in Retailing and Consumer Services')
Canhoto, A. and Clark, M.,
(2016)
Social media in the business-to-business context:
use and value.
Report.
Henley Centre for Customer Management
Cantarella, S., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Aldridge-Waddon, L. and Puzzo, I.
(2018)
Preliminary evidence on the Somatic Marker Hypothesis applied to investment choices.
Journal of Neuroscience, Psychology, and Economics, 11 (4).
pp. 228-238.
ISSN 1937-321X
doi: https://doi.org/10.1037/npe0000097
Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y.
(2015)
Avoiding the dark side of positive online consumer reviews: enhancing reviews' usefulness for high risk-averse travelers.
Journal of Business Research, 68 (9).
pp. 1829-1835.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2015.01.010
Casaló, L. V., Flavián, C., Guinalíu, M. and Ekinci, Y.
(2015)
Do online hotel rating schemes influence booking behaviours?
International Journal of Hospitality Management, 49.
pp. 28-36.
ISSN 1873-4693
doi: https://doi.org/10.1016/j.ijhm.2015.05.005
Casey, K., Lichrou, M. and Fitzpatrick, C.
(2019)
Treasured trash? A consumer perspective on small Waste Electrical and Electronic Equipment (WEEE) divestment in Ireland.
Resources, Conservation and Recycling, 145.
pp. 179-189.
ISSN 0921-3449
doi: https://doi.org/10.1016/j.resconrec.2019.02.015
Casey, K., Lichrou, M. and O’Malley, L.
(2017)
Unveiling everyday reflexivity tactics in a sustainable community.
Journal of Macromarketing, 37 (3).
pp. 227-239.
ISSN 0276-1467
doi: https://doi.org/10.1177/0276146716674051
Celep, O.
(2024)
On praxis and poiesis duality in digital virtual object representation: a thesis on consumer categories and objectness.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00116662
Champniss, G.
(2013)
Fit the brand to the social identity.
Admap.
pp. 10-12.
Champniss, G.
(2013)
Social Good, Personal Best: how a basic selfish desire may be just what business and society need.
Admap, June.
pp. 32-34.
Champniss, G. and Rodes-Vila, F.
(2011)
Brand valued: how socially valued brands hold the key to a sustainable future and business success.
Wiley.
ISBN 9781119976677
Champniss, G., Wilson, H.N. and Macdonald, E.K.
(2015)
Why your customers’ social identities matter.
Harvard Business Review, 93 (1/2).
pp. 88-96.
ISSN 0017-8012
Christodoulides, G.
(2012)
Brand equity.
In:
Wiley encyclopedia of management.
Wiley.
doi: https://doi.org/10.1002/9781118785317.weom090279
Christodoulides, G., Michaelidou, N. and Siamagka, N.
(2011)
Using comparative affective states to develop a typology of internet users: evidence from eight countries.
In: 40th EMAC Annual Conference, 2011, Ljubljana.
Christodoulides, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N.
(2010)
Contemporary Issues in Brand Research.
ATINER, Athens, pp305.
ISBN 9789606672682
Christodoulides, G.
(2009)
Branding in the post-internet era.
Marketing Theory, 9 (1).
pp. 141-144.
ISSN 1741-301X
doi: https://doi.org/10.1177/147059310810007
Christodoulides, G.
(2008)
Breaking free from the industrial age paradigm of branding.
Journal of Brand Management, 15 (4).
pp. 291-293.
ISSN 1479-1803
doi: https://doi.org/10.1057/palgrave.bm.2550134
Christodoulides, G. and Michaelidou, N.
(2011)
Shopping motives as antecedents of e-satisfaction and e-loyalty.
Journal of Marketing Management, 27 (1/2).
pp. 181-197.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2010.489815
Christodoulides, G. and de Chernatony , L.
(2010)
Consumer-based brand equity conceptualisation and measurement: a literature review.
International Journal of Market Research, 52 (1).
pp. 43-66.
ISSN 1470-7853
doi: https://doi.org/10.2501/S1470785310201053
Christodoulides, G. and de Chernatony, L.
(2004)
Dimensionalising on- and off-line brands' composite equity.
Journal of Product & Brand Management, 13 (3).
pp. 168-179.
ISSN 1061-0421
doi: https://doi.org/10.1108/10610420410538069
Christodoulides, G., Jevons, C. and Blackshaw, P.
(2011)
The voice of the consumer speaks forcefully in brand identity: user-generated content forces smart marketers to listen.
Journal of Advertising Research , 51 (1).
pp. 101-111.
doi: https://doi.org/10.2501/JAR-51-1-101-111
(50th anniversary supplement)
Christodoulides, G., Jevons, C. and Bonhomme, J.
(2012)
Memo to marketers: quantitative evidence for change: how user-generated content really affects brands.
Journal of Advertising Research, 52 (1).
ISSN 0021-8499
Christodoulides, G., Michaelidou, N. and Argyriou, E.
(2012)
Cross-national differences in E-WOM influence.
European Journal of Marketing, 46 (11-12).
1689 -1707.
ISSN 0309-0566
Christodoulides, G., Michaelidou, N. and Li, C.H.
(2009)
Measuring perceived brand luxury: an evaluation of the BLI scale.
Journal of Brand Management, 16 (5/6).
pp. 395-405.
ISSN 1479-1803
doi: https://doi.org/10.1057/bm.2008.49
Christodoulides, G., Michaelidou, N. and Siamagka, N.-T.
(2013)
A typology of internet users based on comparative affective states: evidence from eight countries.
European Journal of Marketing, 47 (1-2).
pp. 153-173.
ISSN 0309-0566
doi: https://doi.org/10.1108/03090561311285493
Christodoulides, G., de Chernatony, L., Furrer, O., Shiu, E. and Abimbola, T.
(2006)
Conceptualising and measuring the equity of online brands.
Journal of Marketing Management, 22 (7 & 8).
pp. 799-825.
ISSN 1472-1376
doi: https://doi.org/10.1362/026725706778612149
Clark, M. and Harrington, T.,
(2006)
Organisational climate research.
Report.
Henley Centre for Customer Management
Clark, M. and Myers, A.,
(2018)
Complaint handling - resolving issues.
Report.
Henley Centre for Customer Management
Clark, M. and Myers, A.,
(2007)
Customer experience and online shopping - measuring success.
Report.
Henley Centre for Customer Management
Clark, M. and Myers, A.,
(2018)
How customer-centric are you?
Report.
Henley Centre for Customer Management
Clark, M. and Myers, A.,
(2018)
Tailoring propositions for fairness and equality: case studies and best practice.
Report.
Henley Centre for Customer Management
Clark, M. and Myers, A.,
(2018)
The sharing economy - implications for business.
Report.
Henley Centre for Customer Management
Clark, M. and Wongworawit, C.,
(2013)
Employee engagement: progress report.
Report.
Henley Centre for Customer Management
Clark, M., Bryan, A. and Shapiro, M.,
(2011)
Developing a social media strategy.
Report.
Henley Centre for Customer Management
Clark, M., McDonald, M. and Smith, B.,
(2002)
Achieving excellence in customer relationship management.
Report.
Henley Centre for Customer Management
Clark, M. and Bryan, A.
(2018)
Are we working our customers too hard?
Journal of the Institute of Telecommunications Professionals, 12 (3).
pp. 22-26.
ISSN 1755-9278
Clark, M. and Bryan, A.
(2018)
Are we working our customers too hard? (Part 2).
Journal of the Institute of Telecommunications Professionals, 12 (4).
pp. 21-25.
ISSN 1755-9278
Clark, M., Harrington, T. and Myers, A.
(2016)
Promoting excellence in customer management: emerging trends in business.
Journal of Emerging Trends in Marketing and Management, 1 (2016).
pp. 119-129.
ISSN 2537-5865
Clark, M., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Myers, A.,
(2018)
The ‘dark side’ of customer relationships -
determining the dark side.
Report.
Henley Centre for Customer Management, UK.
Clark, M. K., Smith, B. D. and McDonald, M. H. B.,
(2004)
Understanding the devil: uncovering the detail of
how effective CRM is implemented.
Report.
Henley Centre for Customer Management
Clark, M. K., Lages, C. R. and Hollebeek, L. D.
(2020)
Friend or foe? Customer engagement’s value-based effects on fellow customers and the firm.
Journal of Business Research, 121.
pp. 549-556.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2020.03.011
Coelho, F. J., Lages, C. R. and Sousa, C. M. P.
(2018)
Personality and the creativity of frontline service employees: linear and curvilinear effects.
The International Journal of Human Resource Management, 29 (17).
pp. 2580-2607.
ISSN 1466-4399
doi: https://doi.org/10.1080/09585192.2016.1255982
Coleman, D., de Chernatony, L. and Christodoulides, G.
(2011)
B2B service brand identity: scale development and validation.
Industrial Marketing Management, 40 (7).
pp. 1063-1071.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2011.09.010
Collinge, B.
(2002)
Slovak search engines.
Slavic & East European Information Resources, 3 (4).
pp. 89-95.
ISSN 1522-9041
doi: https://doi.org/10.1300/J167v03n04_10
Couch, S. and Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314
(2020)
Coaching culturally different members of international business teams - the role of cultural intelligence.
International Coaching Psychology Review, 15 (1).
pp. 59-80.
ISSN 1750-2764
Coxhead, H. and Clark, M.,
(2008)
Managing the customer experience through intermediaries.
Report.
Henley Centre for Customer Management
Câmara, P. and Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, eds.
(2022)
The Palgrave Handbook of ESG and Corporate Governance.
Palgrave Macmillan, Cham, pp455.
ISBN 9783030994679
doi: https://doi.org/10.1007/978-3-030-99468-6
Da Camara, N. Z., Money, K. G. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2010)
The differential role of trust and distrust in building relationships with favourable and unfavourable customer groups.
In: 18th International Conference in Relationship Marketing (ICRM), 27-30 Sept 2010, Henley on Thames, UK .
Da Camara, N. Z., Money, K. G. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2010)
The role of rational trust and emotional trust in developing brand sustainability and strategic reputation management in the public sector.
In: 14th International Conference on Corporate Reputation, Brand, Identity and Competitiveness, 19-21 May 2010, Rio de Janeiro, Brazil.
Daukseviciute, I. and Simkin, L.
(2015)
Critically optimising a relationship marketing programme: the case of a commercial bank.
In: AM2015 - The Magic in Marketing, 7-9 July 2015, University of Limerick, Ireland.
Daukseviciute, I. and Simkin, L.
(2016)
Optimising relationship marketing programmes: a holistic approach.
Journal of Strategic Marketing, 24 (6).
pp. 500-518.
ISSN 1466-4488
doi: https://doi.org/10.1080/0965254X.2015.1063681
Davies, G., Mete, M.
ORCID: https://orcid.org/0000-0001-9824-7682 and Whelan, S.
(2018)
When employer brand image aids employee satisfaction and engagement.
Journal of Organizational Effectiveness: People and Performance, 5 (1).
pp. 64-80.
ISSN 2051-6614
doi: https://doi.org/10.1108/JOEPP-03-2017-0028
Davies, G., Rojas-Mendez, J., Whelan, S., Mete, M.
ORCID: https://orcid.org/0000-0001-9824-7682 and Loo, T.
(2018)
Brand personality: theory and dimensionality.
Journal of Product & Brand Management, 27 (2).
pp. 115-127.
ISSN 1061-0421
doi: https://doi.org/10.1108/JPBM-06-2017-1499
Day, M., Magnan, G., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Fawcett, S.
(2017)
Relational architecture and relational capability:
organisational levers to support strategic supplier relationships.
International Journal of Procurement Management, 10 (3).
pp. 267-289.
ISSN 1753-8432
doi: https://doi.org/10.1504/IJPM.2017.10003360
Della Giusta, M.
ORCID: https://orcid.org/0000-0003-3959-4451 and Phillips, C.
(2006)
Women entrepreneurs in the Gambia: challenges and opportunities.
Journal of International Development, 18 (8).
pp. 1051-1064.
ISSN 1099-1328
doi: https://doi.org/10.1002/jid.1279
Della Giusta, M.
ORCID: https://orcid.org/0000-0003-3959-4451 and Phillips, C.
(2006)
Women entrepreneurs in the Gambia: challenges and opportunities.
Journal of International Development, 18 (8).
pp. 1051-1064.
ISSN 0954-1748
doi: https://doi.org/10.1002/jid.1279
Denegri-Knott, J., Jenkins, R. and Molesworth, M.
(2022)
Transformations in digital virtual consumption.
In: Llamas, R. and Belk, R. (eds.)
The Routledge Handbook of Digital Consumption. 2nd edition.
Routledge, London, pp. 284-296, 580.
ISBN 9781003317524
doi: https://doi.org/10.4324/9781003317524-27
Di Domenico, M., Daniel, E. and Nunan, D.
(2014)
'Mental mobility’ in the digital age: entrepreneurs and the online home-based business.
New Technology, Work and Employment, 29 (3).
pp. 266-281.
ISSN 1468-005X
doi: https://doi.org/10.1111/ntwe.12034
Dibb, S. and Simkin, L.
(2009)
Bridging the segmentation theory/practice divide.
Journal of Marketing Management, 25 (3/4).
pp. 219-225.
ISSN 1472-1376
doi: https://doi.org/10.1362/026725709X429728
Dibb, S. and Simkin, L.
(2009)
Implementation rules to bridge the theory/practice divide in market segmentation.
Journal of Marketing Management, 25 (3/4).
pp. 375-396.
ISSN 1472-1376
doi: https://doi.org/10.1362/026725709X429809
Dibb, S., Simkin, L. and Wilson, D.
(2008)
Diagnosing and treating operational and implementation barriers in synoptic marketing planning.
Industrial Marketing Management, 37 (5).
pp. 539-553.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2007.08.002
Dibley, A.,
(2017)
Linking customer experience to business performance: a literature review.
Report.
Henley Centre for Customer Management
Dibley, A. and Clark, M.,
(2009)
Best practice in managing relationships with outsource partners: an outsource supplier and client perspective.
Report.
Henley Centre for Customer Management
Dibley, A. and Clark, M.,
(2008)
Corporate social responsibility: key issues and linkages with customer experience.
Report.
Henley Centre for Customer Management
Dibley, A. and Clark, M.,
(2011)
Enabling sustainability in a business-to-business context: how can suppliers enable and support their clients' sustainability initiatives most effectively?
Report.
Henley Centre for Customer Management
Dibley, A. and Clark, M.,
(2011)
How to implement best practice in strategic partnerships: an outsource supplier and client perspective.
Report.
Henley Centre for Customer Management
Dibley, A., Yenicioglu, B. and Clark, M.,
(2012)
How collaborative innovation and co-creation
can deliver value: a stakeholder approach.
Report.
Henley Centre for Customer Management
Dibley, A. and Baker, S.
(2001)
Uncovering the links between brand choice and personal values among young British and Spanish girls.
Journal of Consumer Behaviour, 1 (1).
pp. 77-93.
ISSN 1479-1838
doi: https://doi.org/10.1002/cb.55
Dibley, A., Clark, M. and Myers, A.
(2016)
Emerging trends in customer management in a changing world.
Journal of Emerging Trends in Marketing Management, 1 (2016).
pp. 130-140.
ISSN 2537-5865
Divakaran, P. K. P., Palmer, A., Søndergaard, H. A. and Matkovskyy, R.
(2017)
Pre-launch prediction of parket performance for short lifecycle products using online community data.
Journal of Interactive Marketing, 38.
pp. 12-28.
ISSN 1094-9968
doi: https://doi.org/10.1016/j.intmar.2016.10.004
Dsouli, O.
(2019)
The impact of corporate governance on Moroccan firm performance.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00085945
Dsouli, O., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2012)
Spiritual capital: the co-evolution of an ethical framework based on Abrahamic religious values in the Islamic tradition.
Journal of Management Development, 31 (10).
pp. 1058-1076.
ISSN 0262-1711
doi: https://doi.org/10.1108/02621711211281843
Dsouli, O., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
The secret to boards in reinventing themselves.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave Macmillan, Basingstoke.
ISBN 9781137275691
Dsouli, O., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Skouloudis, A.
(2018)
Mitigating the Davos dilemma: towards a global self-sustainability index.
International Journal of Sustainable Development & World Ecology, 25 (1).
pp. 81-98.
ISSN 1745-2627
doi: https://doi.org/10.1080/13504509.2016.1278565
Ekinci, Y. and Dawes, P. L.
(2009)
Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction.
The Service Industries Journal, 29 (4).
pp. 503-521.
ISSN 0264-2069
doi: https://doi.org/10.1080/02642060802283113
Ekinci, Y., Calderon, J. and Siala, H.
(2016)
Do personality traits predict ‘complaining’ consumers?
Journal of Business Environment, 8 (1).
p. 32.
ISSN 1740-0597
doi: https://doi.org/10.1504/IJBE.2016.074793
Ekinci, Y., Japutra, A. and Simkin, L.
(2018)
Tie the knot: building stronger consumers’ attachment toward a brand.
Journal of Strategic Marketing, 26 (3).
pp. 223-240.
ISSN 1466-4488
doi: https://doi.org/10.1080/0965254X.2016.1195862
Ekinci, Y., Sirakaya-Turk, E. and Preciado, S.
(2013)
Symbolic consumption of tourism destination brands.
Journal of Business Research, 66 (6).
pp. 711-718.
ISSN 01482963
doi: https://doi.org/10.1016/j.jbusres.2011.09.008
Ekinci, Y., Zeglat, D. and Whyatt, G.
(2011)
Service quality, brand loyalty and profit growth in the UK budget hotels.
Tourism Analysis, 16 (3).
ISSN 1943-3999
El Gendi, R.
(2017)
The relationship between employees’ perceptions of climate for innovation, organisation innovativeness, and
customer experience in a major telecommunications
organisation in Egypt.
PhD thesis, University of Reading.
El Gendi, R. and Clark, M.
(2018)
New influencing dimensions to creating a climate for innovation – case of the Egyptian telecommunications industry.
In: British Academy of Management, 4-6 September 2018, Bristol Business School, University of the West of England, Bristol, UK.
Elgergeni, S., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2018)
Firm ownership structure impact on corporate social responsibility: evidence from austerity U.K.
International Journal of Sustainable Development & World Ecology, 25 (7).
pp. 602-618.
ISSN 1745-2627
doi: https://doi.org/10.1080/13504509.2018.1450306
Enjelvin, G. and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2012)
France and the memories of ‘others’: The case of the Harkis.
History & Memory, 24 (1).
pp. 152-177.
ISSN 0935-560X
doi: https://doi.org/10.2979/histmemo.24.1.152
Erdogan, G. and Mete, M.
ORCID: https://orcid.org/0000-0001-9824-7682
(2023)
A cross cultural study on customers’ engagement on value co-creation in big data concept: the moderating effect of privacy concerns: an abstract.
In: Jochims, B. and Allen, J. (eds.)
Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science.
Springer Cham, pp. 159-160.
ISBN 9783031246869
doi: https://doi.org/10.1007/978-3-031-24687-6_61
Evangelinos, K., Fotiadis, S., Skouloudis, A., Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Konstantakopoulou, F., Nikolaou, I. and Lundy, S.
(2018)
Occupational health and safety disclosures in sustainability reports: an overview of trends among corporate leaders.
Corporate Social Responsibility and Environmental Management, 25 (5).
pp. 961-970.
ISSN 1535-3966
doi: https://doi.org/10.1002/csr.1512
Evangelinos, K., Skouloudis, A., Jones, N., Isaac, D. and Sfakianaki, E.
(2016)
Exploring the status of corporate social responsibility disclosure in the UK building and construction industry.
International Journal of Global Environmental Issues, 15 (4).
pp. 377-399.
ISSN 1466-6650
doi: https://doi.org/10.1504/IJGENVI.2016.10001867
Fandel, D., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A.,
(2021)
Sharing is the Name of the Game: B2B
Social Media Customer Engagement in the Life
Sciences industry.
Report.
Henley Centre for Customer Management, UK.
pp10.
Farache, F., Grigore, G., McQueen, D. and Stancu, A.
(2019)
The role of the individual in promoting social change.
In: Farache, F., Grigore, G., Stancu, A. and McQueen, D. (eds.)
Responsible People: The Role of the Individual in CSR, Entrepreneurship and Management Education.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, Switzerland, pp. 1-12.
ISBN 9783030107390
doi: https://doi.org/10.1007/978-3-030-10740-6_1
Farache, F., Grigore, G., Stancu, A. and McQueen, D., eds.
(2019)
Responsible people: the role of the individual in CSR, entrepreneurship and management education.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, Switzerland, pp283.
ISBN 9783030107390
doi: https://doi.org/10.1007/978-3-030-10740-6
Farndale, E., Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518, Ligthart, P. and Poutsma, E.
(2017)
The effects of market economy and foreign MNE subsidiaries on the convergence and divergence of HRM.
Journal of International Business Studies, 48 (9).
pp. 1065-1086.
ISSN 1478-6990
doi: https://doi.org/10.1057/s41267-017-0094-8
Fennemore, P., Canhoto, A. I. and Clark, M.,
(2011)
An investigation of existing and emerging segmentation practices in online social media networks.
Report.
Henley Centre for Customer Management
Fernandez-Muinos, M., Money, K., Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221 and Vazquez-Suarez, L.
(2022)
“The ladies are not for turning”: exploring how leader gender and industry sector influence the corporate social responsibility practices of franchise firms.
Heliyon, 8 (11).
e11930.
ISSN 24058440
doi: https://doi.org/10.1016/j.heliyon.2022.e11930
Fernández-Muiños, M., Money, K., Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221 and Vázquez-Suárez, L.
(2022)
Are the sins of the father the sins of the sons, but not the daughters? Exploring how leadership gender and generation impact the corporate social responsibility of franchise firms.
Sustainability, 14 (14).
8574.
ISSN 2071-1050
doi: https://doi.org/10.3390/su14148574
Ferreira, A. I., Mach, M., Martinez, L. F., Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518, Dagher, G., Pérez-Nebra, A. and Lisovskaya, A.
(2019)
Working sick and out of sorts: a cross-cultural approach on presenteeism climate, organizational justice and work-family conflict.
The International Journal of Human Resource Management, 30 (19).
pp. 2754-2776.
ISSN 1466-4399
doi: https://doi.org/10.1080/09585192.2017.1332673
Finch, D. J., Abeza, G., O'Reilly, N. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2018)
Organizational identification and independent sales contractor performance in professional services.
Journal of Services Marketing, 32 (4).
pp. 373-386.
ISSN 0887-6045
doi: https://doi.org/10.1108/jsm-07-2016-0278
Finch, D., Deephouse, D., O'Reilly, N., Massie, T. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2016)
Follow the leaders? An analysis of convergence and innovation of faculty recruiting practices in US business schools.
Higher Education, 71 (5).
pp. 699-717.
ISSN 0018-1560
doi: https://doi.org/10.1007/s10734-015-9931-5
Finch, D., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Rubin, H.
(2015)
Proximity, strategic groups and reputation: an exploratory study of reputation in higher education.
Corporate Reputation Review, 18 (3).
pp. 174-194.
ISSN 1479-1889
doi: https://doi.org/10.1057/crr.2015.8
Finch, D., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, O’Reilly, N. and Varella, P.
(2015)
Psychological contracts and independent sales contractors: an examination of the predictors of contractor-level outcomes.
Journal of Marketing Management, 31 (17-18).
pp. 1924-1964.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2015.1076496
Finch, D., O’Reilly, N., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Abeza, G.
(2015)
Standing on the shoulders of giants: an examination of the interdisciplinary foundation of relationship marketing.
Journal of Relationship Marketing, 14 (3).
pp. 171-196.
ISSN 1533-2675
doi: https://doi.org/10.1080/15332667.2015.1069525
Foreman, S.
(2002)
Business-to-business marketing.
Henley Manager Update, 13 (3).
ISSN 1745-7866
Foreman, S.
(2002)
Corporate identity, theatre and pricing.
Henley Manager Update, 14 (1).
pp. 12-22.
ISSN 1745-7866
Foreman, S.
(2002)
Customers: hopelessly devoted to you!
Henley Manager Update, 13 (4).
pp. 11-20.
ISSN 1745-7866
Gannon, M. J., Baxter, I. W. F., Collinson, E., Curran, R., Farrington, T., Glasgow, S., Godsman, E. M., Gori, K., Jack, G. R. A., Lochrie, S., Maxwell-Stuart, R., MacLaren, A. C., MacIntosh, R., O’Gorman, K., Ottaway, L., Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X, Taheri, B., Thompson, J. and Yalinay, O.
(2017)
Travelling for Umrah: destination attributes, destination image, and post-travel intentions.
The Service Industries Journal, 37 (7-8).
pp. 448-465.
ISSN 1743-9507
doi: https://doi.org/10.1080/02642069.2017.1333601
Garforth, C., Phillips, C. and Bhatia-Panthaki, S., eds.
(2007)
DSA 2006 annual conference: The private sector, poverty reduction and international development.
Journal of International Development (special issue), 19 (6).
Wiley.
Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221
(2022)
Sustainable marketing: creating positive impact through experiential learning.
In: Bustamante, S., Saltevo, E., Schmitz, M. and Martinovic, M. (eds.)
Shaping a Sustainable Future: Innovative Teaching Practices for Educating Responsible Leaders.
FHW Forschung (72).
Nomos, Baden-Baden, pp. 71-86.
ISBN 9783848785155
Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221 and Money, K.
(2024)
Charity starts at home: understanding what drives children from economically disadvantaged communities to engage in social action.
Nonprofit and Voluntary Sector Quarterly.
ISSN 1552-7395
(In Press)
Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221 and Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310
(2019)
Yes, we can! Encouraging responsible management through effective CSR communication.
In: Farache, F., Grigore, G., Stancu, A. and McQueen, D. (eds.)
Responsible People: The Role of the Individual in CSR, Entrepreneurship and Management Education.
Palgrave Macmillan, Cham, Switzerland, pp. 115-134.
ISBN 9783030107390
Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221, Money, K. and Littlewood, D.
(2022)
From holistically to accidentally sustainable: a study of motivations and identity expression in sustainable living.
European Journal of Marketing, 56 (12).
ISSN 0309-0566
doi: https://doi.org/10.1108/EJM-03-2020-0226
Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221, Money, K. and Littlewood, D.
(2019)
“I Live Sustainably”: Exploring Sustainable Living Narratives Through Identity and Motivation.
In: Academy of Management Annual Meeting 2019, 9-13 August 2019, Boston, USA.
doi: https://doi.org/10.5465/AMBPP.2019.14592abstract
Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221, Money, K. and Littlewood, D.
(2015)
Understanding the Identity and Motivations of Sustainable Consumers.
In: British Academy of Mangement Conference, 8 - 10 September 2015, Portsmouth, UK.
George, A. and Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314
(2023)
The ultimate end: an exploration of the perspective of two stakeholder groups on the moral purpose of coaching.
International Journal of Evidence Based Coaching and Mentoring.
ISSN 1741-8305
(In Press)
Ger, G. and Yenicioglu, B.
(2004)
Clean and dirty: playing with boundaries of consumer’s safe havens.
Advances in Consumer Research, 31.
pp. 462-467.
Ghobadian, A., Money, K. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2015)
Corporate responsibility research: past – present – future.
Group & Organization Management, 40 (3).
pp. 271-294.
ISSN 1059-6011
doi: https://doi.org/10.1177/1059601115590320
Ginn, J., Stone, M. and Ekinci, Y.
(2010)
Customer retention management in the recession.
Journal of Direct, Data and Digital Marketing Practice, 12 (2).
pp. 115-127.
ISSN 1746-0166
doi: https://doi.org/10.1057/dddmp.2010.27
Glas, M. and Clark, M.,
(2007)
How companies can switch customers to the use of low cost channels without risking the customer relationship.
Report.
Henley Centre for Customer Management
Godley, A.
ORCID: https://orcid.org/0000-0002-3160-2499 and Hang, H.,
(2008)
Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005).
Henley Business School Discussion Paper in Management. 2008/066.
Discussion Paper.
Henley Business School, Reading.
pp47.
Goyal, R., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2018)
Achieving gender balance on British boards with the soft-law approach: directors’ perspective.
Journal of Business Diversity, 18 (1).
pp. 29-39.
ISSN 2158-3889
Goyal, R., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2019)
Board effectiveness in FTSE 250 companies: diversity may hold the key.
In: Levrau, A. and Gobert, S. (eds.)
Governance: The Art of Aligning Interests.
Intersentia, pp. 163-184.
ISBN 9789400009974
Goyal, R., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2021)
Board members' religious affiliations and corporate governance practice: an exploratory study.
In: Sorensson, A., Tesfaye, B., Lundstrom, A., Grigore, G. and Stancu, A. (eds.)
Corporate Responsibility and Sustainability during the Coronavirus Crisis: International Cases.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, pp. 185-211.
ISBN 9783030738471
doi: https://doi.org/10.1007/978-3-030-73847-1_9
Goyal, R., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2019)
Improving corporate governance with functional diversity on FTSE 350 boards: directors' perspective.
Journal of Capital Market Studies, 3 (2).
pp. 113-136.
ISSN 2514-4774
doi: https://doi.org/10.1108/JCMS-09-2019-0044
Goyal, R., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Talbot, D.
(2023)
Female board directors’ resilience against gender discrimination.
Gender, Work & Organization, 30 (1).
pp. 197-222.
ISSN 1468-0432
doi: https://doi.org/10.1111/gwao.12669
Goyal, R.
ORCID: https://orcid.org/0000-0003-3097-9494, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Talbot, D.
(2024)
Seven mantras for board chair effectiveness—an enlightened approach for the 21st century.
Journal of Management Inquiry.
ISSN 1552-6542
doi: https://doi.org/10.1177/10564926231224213
Gray, D. E., Ekinci, Y. and Goregaokar, H.
(2011)
Coaching SME managers: business development or personal therapy? A mixed methods study.
The International Journal of Human Resource Management, 22 (4).
pp. 863-882.
ISSN 1466-4399
doi: https://doi.org/10.1080/09585192.2011.555129
Gray, D. E., Ekinci, Y. and Goregaokar, H.
(2011)
A five-dimensional model of attributes: some precursors of executive coach selection.
International Journal of Selection and Assessment, 19 (4).
pp. 415-428.
ISSN 1468-2389
doi: https://doi.org/10.1111/j.1468-2389.2011.00569.x
Grigore, G.
(2011)
Corporate social responsibility and marketing.
In: Crowther, D. and Aras, G. (eds.)
Governance in the Business Environment – Developments in Corporate Governance and Responsibility.
Emerald Group Publishing Limited, Bingley, pp. 41-58.
Grigore, G. and Molesworth, M.
(2016)
Does corporate social responsibility mask business practices that are adhiaphoric?
In:
Change Cohesion Competitiveness.
EGEA, Bocconi University, Milan, Italy.
Grigore, G., Abdaless, S. and Adelopo, I.
(2015)
Financial crises and corporate governance: understanding the impacts on risk management and accountability in the UK local councils.
In: Crowther, D., Oubrich, M., Barzi, R. and Abdaless, S. (eds.)
Governance, Accountability and Sustainable Development.
Cambridge Scholars Publishing, Cambridge.
ISBN 9781443868846
Grigore, G., Stancu, A. and Zaharia, R. M.
(2013)
Challenges of integrating CSR into curricula: an analysis of the Romanian educational system.
In: Ahmad, J. and Crowther, D. (eds.)
Education and Corporate Social Responsibility.
Developments in corporate governance and responsibility.
Emerald Group Publishing, Bingley, pp. 223-242.
ISBN 9781781905890
Grigore, G. and Molesworth, M.
(2018)
'Pouring politics down our throats': political CSR communication and consumer catharsis.
In: Crowther, D. and Seifi, S. (eds.)
Redefining Corporate Social Responsibility.
Developments in Corporate Governance and Responsibility, 13.
Emerald Publishing Limited, pp. 71-86.
ISBN 9781787561625
Grigore, G., Adi, A. and Theofilou, A.
(2015)
Digital reflections of pharmaceutical companies and their CSR communication strategies.
In: Adi, A., Grigore, G. and Crowther, D. (eds.)
Corporate Social Responsibility in the Digital Age.
Developments in Corporate Governance and Responsibility, 7.
Emerald Group Publishing Limited, Bingley, UK, pp. 221-240.
ISBN 9781784415822
Grigore, G., Ali, I. and Vontea, A.
(2015)
Dear employee, are you happy? Investigating the relationship between social responsibility and employees’ life satisfaction.
In: Stancu, A. and Grigore, G. (eds.)
Social Responsibility, Ethics and Sustainable Business: Theory and Practice.
Academia de Studii Economice, Bucharest.
ISBN 9786065058330
Grigore, G., Molesworth, M. and Farache, F.
(2017)
When corporate responsibility meets digital technology: a reflection on new discourses.
In: Grigore, G., Stancu, A. and McQueen, D. (eds.)
Corporate Responsibility and Digital Communities: an International Perspective towards Sustainability.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, Switzerland, pp. 11-28.
ISBN 9783319634791
doi: https://doi.org/10.1007/978-3-319-63480-7_2
Grigore, G., Molesworth, M. and Watkins, R.
(2017)
New corporate responsibilities in the digital economy.
In: Theofilou, A., Grigore, G. and Stancu, A. (eds.)
Corporate Social Responsibility Post Financial Crisis.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, Switzerland, pp. 41-62.
ISBN 9783319400952
doi: https://doi.org/10.1007/978-3-319-40096-9_3
Grigore, G., Molesworth, M., Vonțea, A., Basnawi, A. H., Celep, O. and Sylvian, P. J.
(2021)
Drama and discounting in the relational dynamics of corporate social responsibility.
Journal of Business Ethics, 174 (1).
pp. 65-88.
ISSN 1573-0697
doi: https://doi.org/10.1007/s10551-020-04591-5
Grigore, G., Stancu, A. and McQueen, D., eds.
(2018)
Corporate responsibility and digital communities:
an international perspective towards sustainability.
Palgrave.
ISBN 9783319634791
doi: https://doi.org/10.1007/978-3-319-63480-7
Grigore, G., Theofilou, A., Watson, T. and Sthapitanonda, P.
(2015)
Ethical stakeholder engagement: exploring the relationship between corporations and NGOs in Thailand, Romania, and the UK.
PRism Journal, 12 (2).
ISSN 1448-4404
Grigore, G., Molesworth, M., Miles, C. and Glozer, S.
(2021)
(Un)resolving digital technology paradoxes through the rhetoric of balance.
Organization, 28 (1).
pp. 186-207.
ISSN 1350-5084
doi: https://doi.org/10.1177/1350508420968196
Grigore, G.
ORCID: https://orcid.org/0000-0002-5626-4609, Molesworth, M., Vontea, A., Basnawi, A. H., Celep, O. and Jesudoss, S. P.
ORCID: https://orcid.org/0000-0002-1286-0011
(2021)
Corporate social responsibility in liquid times: the case of Romania.
Journal of Business Ethics.
pp. 1-20.
ISSN 1573-0697
doi: https://doi.org/10.1007/s10551-021-04926-w
Hair, N. and Clark, M.,
(2012)
Multichannel integration evidence from the States and a review of the field.
Report.
Henley Centre for Customer Management
Hair, N. and Clark, M.
(2008)
Towards a classification system of relational activity in consumer electronic communities: the moderators’ tale.
In: European Marketing Academy Conference, 27-30 May, Brighton.
(Unpublished)
Hair, N. and Clark, M.
(2007)
The ethical dilemmas and challenges of ethnographic research in electronic communities.
International Journal of Market Research, 49 (6).
Hair, N., Akdevelioglu, D.
ORCID: https://orcid.org/0000-0002-5156-6384 and Clark, M.
(2023)
The philosophical and methodological guidelines for ethical online ethnography.
International Journal of Market Research, 65 (1).
pp. 12-28.
ISSN 1470-7853
doi: https://doi.org/10.1177/14707853221137459
Hair, N., Clark, M. and Shapiro, M.
(2010)
Toward a classification system of relational activity in consumer electronic communities: the moderators' tale.
Journal of Relationship Marketing, 9 (1).
pp. 54-65.
ISSN 1533-2675
doi: https://doi.org/10.1080/15332660903552238
Hair, N., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M.,
(2007)
Exploring the optimal customer experience online.
Report.
Henley Centre for Customer Management
Hair, N., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M.
(2009)
Using qualitative repertory grid techniques to explore perceptions of business-to-business online customer experience.
Journal of Customer Behaviour, 8 (1).
pp. 51-65.
doi: https://doi.org/10.1362/147539209X414380
Hair, N., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M.,
(2008)
Web quality and research update.
Report.
Henley Centre for Customer Management
Hair, N., Yenicioglu, B. and Clark, M.,
(2009)
The commercialisation of social media.
Report.
Henley Centre for Customer Management
Halkos, G. and Skouloudis, A.
(2018)
Corporate social responsibility and innovative capacity:
intersection in a macro-level perspective.
Journal of Cleaner Production, 182.
pp. 291-300.
ISSN 0959-6526
doi: https://doi.org/10.1016/j.jclepro.2018.02.022
Halkos, G. and Skouloudis, A.
(2016)
National CSR and institutional conditions: an exploratory study.
Journal of Cleaner Production, 139.
pp. 1150-1156.
ISSN 0959-6526
doi: https://doi.org/10.1016/j.jclepro.2016.07.047
Halkos, G. and Skouloudis, A.
(2017)
Revisiting the relationship between corporate social responsibility and national culture: a quantitative assessment.
Management Decision, 55 (3).
pp. 595-613.
ISSN 0025-1747
doi: https://doi.org/10.1108/MD-12-2016-0868
Halkos, G., Skouloudis, A., Malesios, C. and Evangelinos, K.
(2018)
Bouncing back from extreme weather events: some preliminary findings on resilience barriers facing small and medium-sized enterprises.
Business Strategy and the Environment, 27 (4).
pp. 547-559.
ISSN 0964-4733
doi: https://doi.org/10.1002/bse.2019
Han, Y., Brooks, I., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Peng, Z. and Zhu, Y.
(2012)
A grounded investigation of Chinese employees' psychological capital.
Journal of Managerial Psychology, 27 (7).
pp. 669-695.
ISSN 0268-3946
doi: https://doi.org/10.1108/02683941211259511
Hang, H.,
(2012)
E-word of mouth: building sustainable and trustworthy relationships with customers in a highly regulated on-line environment.
Report.
Henley Centre for Customer Management
Hang, H.
(2009)
The emergence of international retailing in China: pre-conditions and contexts.
VDM Verlag, Saarbrucken, pp356.
ISBN 9783639194876
Hang, H. and Auty, S.
(2011)
Children playing branded video games: The impact of interactivity on product placement effectiveness.
Journal of Consumer Psychology, 21 (1).
pp. 65-72.
ISSN 1057-7408
doi: https://doi.org/10.1016/j.jcps.2010.09.004
Hang, H. and Godley, A.
ORCID: https://orcid.org/0000-0002-3160-2499
(2009)
Revisiting the psychic distance paradox: international retailing in China in the long run (1840-2005).
Business History, 51 (3).
pp. 383-400.
ISSN 1743-7938
doi: https://doi.org/10.1080/00076790902843940
Harrington, T. and Bryan, A.,
(2013)
Measuring customer satisfaction and understanding customer effort in a B2B context.
Report.
Henley Centre for Customer Management
Harrington, T. and Clark, M.,
(2011)
Homeworking.
Report.
Henley Centre for Customer Management
Harrington, T., Dibley, A. and Clark, M.,
(2015)
B2B customer experience factors: understanding the
relationship with SME customers – interim report.
Report.
Henley Centre for Customer Management
Harrington, T., Lee, S. and Clark, M.,
(2008)
Public services: putting people first.
Report.
House of Commons
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2007)
Corporate responsibility and corporate reputation: two separate concepts or two sides of the same coin?
Corporate Reputation Review, 10 (4).
pp. 261-277.
ISSN 1479-1889
doi: https://doi.org/10.1057/palgrave.crr.1550057
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2009)
Segmenting stakeholders in terms of corporate responsibility: implications for reputation management.
Australasian Marketing Journal, 17 (2).
pp. 99-105.
ISSN 1441-3582
doi: https://doi.org/10.1016/j.ausmj.2009.05.004
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2007)
So messen Sie, ob sich Gutes lohnt.
Harvard Business Manager.
pp. 36-44.
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2008)
A behavioural schema to the impact of corporate responsibility on customer and employee relationships.
In: International Association for Business & Society (IABS), June 2008, Tampere, Finland.
(Unpublished)
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. G.
(2010)
Building trust and positive intent among customers and employees through corporate responsibility.
In: Academy of Management Conference, 6-10 Aug 2010, Montreal, Canada.
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K. G.
(2015)
Unpacking the mechanism by which psychological ownership manifests at the level of the individual: a dynamic model of identity and self.
Journal of Marketing Theory and Practice, 23 (2).
pp. 148-165.
ISSN 1069-6679
doi: https://doi.org/10.1080/10696679.2015.1002334
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. and Ghobadian, A.
(2015)
Corporate responsibility and stakeholder relationship impact.
In: Lawton, T. C. and Tazeeb, S. R. (eds.)
The Routledge Companion to Non-Market Strategy.
Routledge Companions in Business, Management and Accounting.
Routledge.
ISBN 9780415712316
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. and Ghobadian, A.
(2013)
Unpacking the mechanism by which corporate responsibility impacts stakeholder relationships.
British Journal of Management, 24 (1).
pp. 127-146.
ISSN 1467-8551
doi: https://doi.org/10.1111/j.1467-8551.2011.00794.x
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. and Pavelin, S.
(2011)
Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company: lessons for how good reputations are won and lost.
Journal of Business Ethics, 105 (3).
pp. 337-356.
ISSN 1573-0697
doi: https://doi.org/10.1007/s10551-011-0969-8
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Money, K. G. and Pavelin, S.
(2010)
Stakeholder-defined corporate responsibility for a pre-credit-crunch financial service company.
In: Academy of Management Conference, 6-10 Aug 2010, Montreal, Canada .
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Money, K. and Brooks, C.
ORCID: https://orcid.org/0000-0002-2668-1153
(2022)
Saving for a rainy day… or a trip to the Bahamas? How the framing of investment communication impacts retail investors.
British Journal of Management, 33 (2).
pp. 1087-1109.
ISSN 1467-8551
doi: https://doi.org/10.1111/1467-8551.12455
Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Money, K. and Brooks, C.
ORCID: https://orcid.org/0000-0002-2668-1153
(2020)
To invest or not to invest? The roles of product information, attitudes towards finance and life variables in retail investor propensity to engage with financial products.
British Journal of Management, 31 (4).
pp. 688-708.
ISSN 1467-8551
doi: https://doi.org/10.1111/1467-8551.12348
Hippler, T., Haslberger , A. and Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518
(2017)
Expatriate adjustment.
In: McNulty, Y. and Selmer , J. (eds.)
Research Handbook of Expatriates.
Edward Elgar Publishing Ltd , Cheltenham, pp. 83-105.
ISBN 9781784718176
Hobbs, J., Grigore, G. and Molesworth, M.
(2016)
Success in the management of crowdfunding projects in the creative industries.
Internet Research, 26 (1).
pp. 146-166.
ISSN 1066-2243
doi: https://doi.org/10.1108/IntR-08-2014-0202
Hollebeek, L. D., Clark, M. K. and Macky, K.
(2021)
Demystifying consumer digital cocreated value: social presence theory-informed framework and propositions.
Recherche et Applications en Marketing (English Edition), 36 (4).
pp. 24-42.
ISSN 2051-5707
doi: https://doi.org/10.1177/2051570720961986
Hollebeek, L. D., Clark, M. K. and Macky, K.
(2021)
Démystifier la valeur cocréée digitale
du consommateur : cadre et
propositions fondées sur la théorie
de la présence sociale.
Recherche et Applications en Marketing (English Edition), 36 (4).
pp. 27-47.
ISSN 2051-5707
doi: https://doi.org/10.1177/07673701211054200
Hollebeek, L. D., Clark, M. K., Andreassen, T. W., Sigurdsson, V. and Smith, D.
(2020)
Virtual reality through the customer journey: framework and propositions.
Journal of Retailing and Consumer Services, 55.
102056.
ISSN 0969-6989
doi: https://doi.org/10.1016/j.jretconser.2020.102056
Hollebeek, L. D., Clark, M. K., Hammedi, W. and Arvola, R.
(2021)
Cocreated brand value: theoretical model and propositions.
Journal of Brand Management, 28 (4).
pp. 413-428.
ISSN 1479-1803
doi: https://doi.org/10.1057/s41262-021-00235-9
Hollebeek, L. D., Kumar, V., Srivastava, R. K. and Clark, M. K.
(2023)
Moving the stakeholder journey forward.
Journal of the Academy of Marketing Science, 51 (1).
pp. 23-49.
ISSN 1552-7824
doi: https://doi.org/10.1007/s11747-022-00878-3
Hollebeek, L. D., Menidjel, C., Itani, O. S., Clark, M. K. and Sigurdsson, V.
(2023)
Consumer engagement with self-driving cars: a theory of planned behavior-informed perspective.
Asia Pacific Journal of Marketing and Logistics, 35 (8).
pp. 2029-2046.
ISSN 1355-5855
doi: https://doi.org/10.1108/APJML-08-2022-0654
Hollebeek, L. D., Muñiz-Martínez, N., Clark, M. K., Simanaviciute, A. and Letukyte, N.
(2022)
Customer engagement in emerging markets: framework and propositions.
Organizations and Markets in Emerging Economies, 13 (2).
pp. 284-299.
ISSN 2345-0037
doi: https://doi.org/10.15388/omee.2022.13.80
Hollebeek, L. D., Sharma, T. G., Pandey, R., Sanyal, P. and Clark, M. K.
(2022)
Fifteen years of customer engagement research: a bibliometric and network analysis.
Journal of Product & Brand Management,, 31 (2).
pp. 293-309.
ISSN 1061-0421
doi: https://doi.org/10.1108/JPBM-01-2021-3301
Hollebeek, L. D., Sprott, D. E., Sigurdsson, V. and Clark, M. K.
(2021)
Social influence and stakeholder engagement behavior
conformity, compliance, and reactance.
Psychology and Marketing, 39 (1).
pp. 90-100.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.21577
Hollebeek, L. D.
ORCID: https://orcid.org/0000-0002-1282-0319, Sprott, D. E., Urbonavicius, S.
ORCID: https://orcid.org/0000-0003-4176-2573, Sigurdsson, V., Clark, M. K., Riisalu, R.
ORCID: https://orcid.org/0000-0002-3332-7275 and Smith, D. L. G.
(2022)
Beyond the big five: the effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagement.
Psychology & Marketing, 39 (6).
pp. 1230-1243.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.21647
Hollebeek, L. D., Urbonavicius, S., Sigurdsson, V., Arvola, R. and Clark, M. K.
(2023)
Customer journey value: a conceptual framework.
Journal of Creating Value, 9 (1).
pp. 8-26.
ISSN 2454-213X
doi: https://doi.org/10.1177/23949643231157155
Hollebeek, L. D.
ORCID: https://orcid.org/0000-0002-1282-0319, Urbonavicius, S., Sigurdsson, V., Clark, M. K., Parts, O. and Rather, R. A.
ORCID: https://orcid.org/0000-0002-9242-1165
(2022)
Stakeholder engagement and business model innovation value.
The Service Industries Journal, 42 (1-2).
pp. 1-17.
ISSN 1743-9507
doi: https://doi.org/10.1080/02642069.2022.2026334
Hollebeek, L., Smith, D., Kasabov, E., Hammedi, W., Warlow, A. and Clark, M.
(2021)
Customer brand engagement during service lockdown.
Journal of Services Marketing, 35 (2).
JSM-05-2020-0199.R2.
ISSN 0887-6045
doi: https://doi.org/10.1108/JSM-05-2020-0199
Holt, D. and Littlewood, D.
(2014)
Financial services for the poor within the formal/informal nexus in sub-Saharan Africa.
In: 74th Annual Meeting of the Academy of Management, 1-5th August, Philadelphia.
Holt, D. and Littlewood, D.
(2014)
Informal economy entrepreneurs from Sub-Saharan Africa: observations from Kenya.
In: Georgakopoulou, A. and Spilioti, T. (eds.)
The Routledge companion to business in Africa.
Routledge companions in business, management and accounting.
Routledge, Abingdon.
ISBN 9780415635455
Holt, D. and Littlewood, D.
(2013)
The Jua Kali and the Mali-Mali: the informal/formal nexus amongst Kenyan micro enterprises.
In: Academy of Management Africa Conference, 7-10 Jan 2013, Pretoria, South Africa.
Holt, D. and Littlewood, D.
(2014)
Reaching the underbanked and unbanked in subsistence markets at the nexus of the formal and informal economy.
In: British Academy of Management Conference, 9th-11th September 2014, Belfast.
Holt, D. and Littlewood, D.
(2015)
Identifying, mapping, and monitoring the impact of hybrid firms.
California Management Review, 57 (3).
pp. 107-125.
ISSN 0008-1256
doi: https://doi.org/10.1525/cmr.2015.57.3.107
Holt, D., Littlewood, D. and Harrison, R.
(2012)
Imitation and entrepreneurship - an exploration of the African context.
In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.
Horak, S. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2021)
Ethical dilemmas of corporate secretaries.
In: Poff, D. C. and Michalos, A. C. (eds.)
Encyclopedia of Business and Professional Ethics.
Springer, Charm.
doi: https://doi.org/10.1007/978-3-319-23514-1_1281-1
Hubert, M., Blut, M., Brock, C., Zhang, R. W., Koch, V. and Riedl, R.
(2019)
The influence of acceptance and adoption drivers on smart home usage.
European Journal of Marketing, 53 (6).
pp. 1073-1098.
ISSN 0309-0566
doi: https://doi.org/10.1108/EJM-12-2016-0794
Huo, Q. and Palmer, A.
(2015)
Analysing voluntary contribution to online forums using a proposed critical mass contribution model.
Journal of Applied Business Research (JABR), 31 (2).
pp. 687-700.
ISSN 0892-7626
doi: https://doi.org/10.19030/jabr.v31i2.9161
Husain, S., Molesworth, M. and Grigore, G.
(2019)
'I once wore an angry bird t-shirt and went to read Qur’an': asymmetrical institutional complexity and emerging consumption practices in Pakistan.
Marketing Theory, 19 (3).
pp. 367-390.
ISSN 1741-301X
doi: https://doi.org/10.1177/1470593118821717
Inamori, T., Analoui, F. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2012)
Can perceptual differences account for managerial success?: the case of Japanese aid workers.
Management Research Review, 35 (1).
pp. 32-51.
ISSN 2040-8269
doi: https://doi.org/10.1108/01409171211190797
Ingram, C., Themistocleous, C., Rickly, J. M. and McCabe, S.
(2021)
Marketing ‘Literary England’ beyond the special interest tourist.
Annals of Tourism Research Empirical Insights, 2 (2).
100018.
ISSN 2666-9579
doi: https://doi.org/10.1016/j.annale.2021.100018
Insley, V. and Nunan, D.
(2014)
Gamification and the online retail experience.
International Journal of Retail & Distribution Management., 42 (5).
pp. 340-351.
ISSN 0959-0552
doi: https://doi.org/10.1108/IJRDM-01-2013-0030
Inversini, A.
(2017)
Managing passengers’ experience through mobile moments.
Journal of Air Transport Management, 62.
pp. 78-81.
ISSN 0969-6997
doi: https://doi.org/10.1016/j.jairtraman.2017.03.009
Inversini, A. and Masiero, L.
(2014)
Selling rooms online: the use of social media and online travel agents.
International Journal of Contemporary Hospitality Management, 26 (2).
pp. 272-292.
ISSN 0959-6119
doi: https://doi.org/10.1108/IJCHM-03-2013-0140
Inversini, A. and Rega, I.
(2016)
eTourism for socio-economic development.
Symphonya: Emerging Issues in Management, 1.
pp. 75-82.
ISSN 1593-0319
doi: https://doi.org/10.4468/2016.1.07inversini.rega
Inversini, A., Cantoni, L. and De Pietro, M.
(2014)
Destination online communication: why sometimes less is more. A study about online communication of English destinations.
Journal of Travel & Tourism Marketing, 31 (5).
pp. 563-575.
ISSN 1540-7306
doi: https://doi.org/10.1080/10548408.2014.883949
Inversini, A., Rega, I. and van Zyl, I.
(2020)
Internet representations of voluntourism fail to effectively integrate tourism and volunteering.
Tourism Geographies: An International Journal of Tourism Space, Place and Environment, 22 (1).
pp. 1-21.
ISSN 1470-1340
doi: https://doi.org/10.1080/14616688.2019.1600007
Jaber, F. and Simkin, L.
(2017)
Unpicking antecedents of CRM adoption: a two-stage model.
Journal of Strategic Marketing, 25 (5-6).
pp. 475-494.
ISSN 1466-4488
doi: https://doi.org/10.1080/0965254X.2016.1149212
Jaber, F. N. and Simkin, L.
(2017)
Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context.
Behaviour and Information Technology, 36 (10).
pp. 1020-1036.
ISSN 1362-3001
doi: https://doi.org/10.1080/0144929X.2017.1332098
James, D.
(2007)
Guilty through association: brand association transfer to brand alliance.
In: Gopalakrishnan, P.S. (ed.)
Brand alliances: new models of networking.
ICFAI University Press, pp. 41-65.
ISBN 9788131408452
James, D.
(2006)
Extension to alliance: Aaker and Keller's model revisited.
Journal of Product & Brand Management, 15 (1).
pp. 15-22.
ISSN 1061-0421
doi: https://doi.org/10.1108/10610420610650846
James, D.
(2005)
Guilty through association: brand association transfer to brand alliances.
Journal of Consumer Marketing, 22 (1).
pp. 14-24.
ISSN 0736-3761
doi: https://doi.org/10.1108/07363760510576518
James, D., Lyman, M. and Foreman, S.
(2006)
Does the tail wag the dog? Brand personality in brand alliance evaluation.
Journal of Product & Brand Management, 15 (3).
pp. 173-183.
ISSN 1061-0421
doi: https://doi.org/10.1108/10610420610668612
Japutra, A., Ekinci, Y. and Simkin, L.
(2014)
Exploring brand attachment, its determinants and outcomes.
Journal of Strategic Marketing, 22 (7).
pp. 616-630.
ISSN 0965-254X
doi: https://doi.org/10.1080/0965254X.2014.914062
Japutra, A., Ekinci, Y. and Simkin, L.
(2019)
Self-congruence, brand attachment and compulsive buying.
Journal of Business Research, 99.
pp. 456-463.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2017.08.024
Japutra, A., Ekinci, Y., Simkin, L. and Nguyen, B.
(2014)
The dark side of brand attachment: a conceptual framework of brand attachment's detrimental outcomes.
The Marketing Review, 14 (3).
pp. 245-264.
ISSN 1472-1384
doi: https://doi.org/10.1362/146934714X14024779061875
Jenkins, R. and Molesworth, M.
(2018)
Conceptualizing consumption in the imagination: relationships and movements between imaginative forms and the marketplace.
Marketing Theory, 18 (3).
pp. 327-347.
ISSN 1741-301X
doi: https://doi.org/10.1177/1470593117740753
Jenkins, R., Molesworth, M. and Scullion, R.
(2014)
The messy social lives of objects: inter‐personal borrowing and the ambiguity of possession and ownership.
Journal of Consumer Behaviour, 13 (2).
pp. 131-139.
ISSN 1479-1838
doi: https://doi.org/10.1002/cb.1469
Jevons, C., Veloutsou, C. and Christodoulides, G.
(2010)
Introduction: thought leadership in brand management.
Journal of Business Research, 63 (11).
pp. 1111-1112.
ISSN 0148-2963
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2015)
The success formula: how smart leaders deliver outstanding value.
Bloomsbury.
ISBN 9781472916846
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
The case for an integrated Europe: undermined by transactional interests.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Schepers, S. (eds.)
Rethinking the Future of Europe: A Challenge of Governance.
Palgrave Macmillan.
ISBN 9781137024008
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Goyal, R. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2018)
Value-creating boards: diversity and evolved processes.
Journal of Creating Value, 4 (1).
pp. 22-41.
ISSN 2454-213X
doi: https://doi.org/10.1177/2394964318765287
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Moore, P. and Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556,
(2018)
Is government fit for purpose? - The Kakabadse report.
Report.
Henley Business School, Henley-on-Thames.
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Moore, P., Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Goyal, R.,
(2017)
Conflict and tension in the boardroom.
Report.
ICSA, Reading, UK.
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Pierce, C. and Horwitz, F.
(2013)
The leadership attributes of the chairman of the board: An international study.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave Macmillan, Basingstoke, pp. 292-310.
ISBN 9781137275691
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2016)
Governance for the alignment for a renewed innovation policy.
In: Gretschmann, K. and Schepers, S. (eds.)
Revolutionising EU Innovation Policy: Pioneering the Future.
Palgrave Macmillan, pp. 193-214.
ISBN 9781137555533
doi: https://doi.org/10.1057/978-1-137-55554-0
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2017)
Leadership on the board: the role of company secretary.
In: Storey, J., Hartley, J., Denis, J.-L., t' Hart, P. and Ulrich, D. (eds.)
The Routledge Companion to Leadership.
Routledge, Abingdon, pp. 241-259.
ISBN 9781138825574
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2016)
Company secretary: a role of breadth and majesty.
Society and Business Review, 11 (3).
pp. 333-349.
ISSN 1746-5680
doi: https://doi.org/10.1108/sbr-04-2016-0023
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737
(2015)
Cases of official and unofficial business practices: examples from Australia, Germany, U.K., South Africa, Russia and Pakistan.
In: Cristopher, E. (ed.)
International Management and Intercultural communication: A collection of case studies: Volume 1.
Palgrave Macmillan, pp. 127-148.
ISBN 9781137479891
Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Lee-Kelly, E.,
(2014)
The company secretary: building trust through governance.
Report.
ICSA, Reading.
Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2023)
Enhancing policy delivery: normalizing four critical contributions.
British Politics, 18.
pp. 236-253.
ISSN 1746-918X
doi: https://doi.org/10.1057/s41293-021-00161-z
Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2023)
Reading the mindset of the secretary of state: shaping policy delivery effectiveness.
British Politics, 18.
pp. 218-235.
ISSN 1746-918X
doi: https://doi.org/10.1057/s41293-020-00147-3
Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2022)
Strengthening the democratic project: information as the foundation of the fourth estate.
Open Journal of Political Science, 12 (2).
pp. 232-255.
ISSN 2164-0505
doi: https://doi.org/10.4236/ojps.2022.122015
Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2020)
SpAds: political sherpas bridging minister and civil servant.
Open Journal of Political Science, 10 (02).
pp. 234-252.
ISSN 2164-0505
doi: https://doi.org/10.4236/ojps.2020.102016
Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Lee-Davies, L.
(2014)
Learning CSR for sustainable corporate advantage.
International Journal of Social Ecology and Sustainable Development, 5 (2).
pp. 13-23.
ISSN 1947-8402
doi: https://doi.org/10.4018/ijsesd.2014040102
Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N.
(2017)
Introduction: transforming the public sector challenges into opportunities by development of public-private partnership.
In: Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N. (eds.)
Public-Private Partnerships in Transitional Nations: Policy, Governance and Praxis.
Cambridge Scholars Publishing, Cambridge, pp. 1-9.
ISBN 9781443873123
Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N.
(2017)
PPP governance: challenges and lessons learned from transitional economies.
In: Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Mouraviev, N. (eds.)
Public-private partnerships in transitional nations: policy, governance and praxis.
Cambridge Scholars Publishing, Cambridge, pp. 258-264.
Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Goyal, R.
(2017)
Achieving gender balance on British boards with the soft-law approach: directors’perspective.
In: EURAM 2017 - Managing Knowledge: Making Knowledge Work, 21 - 24 June, Glasgow.
Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Goyal, R. and Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556
(2018)
Gender diversity on boards in Norway and the UK: a different approach to governance or a case of path dependency?
In: Aluchna, M. and Aras, G. (eds.)
Women on Corporate Boards: An International Perspective.
Routledge, Oxford.
ISBN 9781138740181
Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Karatas-Ozkan, M., Theodorakopoulos, N., McGowan, C. and Nicolopoulou, K.
(2020)
Business incubator managers’ perceptions of their role and performance success: role demands, constraints and choices.
European Management Review, 17 (2).
pp. 485-498.
ISSN 1740-4762
doi: https://doi.org/10.1111/emre.12379
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737
(2016)
Editorial: cosmopolitanism or globalisation.
Society and Business Review, 11 (3).
pp. 234-241.
ISSN 1746-5680
doi: https://doi.org/10.1108/SBR-06-2016-0040
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Morley, M. J.
(2021)
In search of stewardship: advancing governance research.
European Management Review, 18 (3).
pp. 189-196.
ISSN 1740-4762
doi: https://doi.org/10.1111/emre.12493
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Figueira, C., Nicolopoulou, K., Yang, J. H.
ORCID: https://orcid.org/0000-0002-2394-3058, Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767 and Ozbilgin, M. F.
(2015)
Gender diversity and board performance: women's experiences and perspectives.
Human Resource Management, 54 (2).
pp. 265-281.
ISSN 1099-050X
doi: https://doi.org/10.1002/hrm.21694
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Knyght, R.
(2013)
CEO/chairman role duality: resistance to separation irrespective of effect.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave Macmillan, Basingstoke, pp. 311-341.
ISBN 9781137275691
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Knyght, R. and Lee-Davies, L.
(2011)
The invisible hand guiding technology: crossing the boundary of technology.
International Journal of E-Politics, 2 (4).
pp. 1-15.
ISSN 1947-914x
doi: https://doi.org/10.4018/jep.2011100101
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Kouzmin, A. and Pesqueux, Y.
(2013)
Rethinking the ontology of the shareholder model of the corporation.
Society and Business Review, 8 (1).
pp. 55-70.
ISSN 1746-5680
doi: https://doi.org/10.1108/17465681311297711
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Knyght, R. and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2013)
Aligning the board:The chairman's secret.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave Macmillan, Basingstoke.
ISBN 9781137275691
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Knyght, R. and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2013)
High-performing chairman: the older the better.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave Macmillan, Basingstoke, pp. 342-359.
ISBN 9781137275691
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Marzec, N. and Rose, R.
(2014)
What next for children's services? Can policy at a local or national level have any significant impact on the outcomes for children and their families?
International Journal of Adolescence and Youth, 19 (1).
pp. 84-98.
ISSN 0267-3843
doi: https://doi.org/10.1080/02673843.2012.709173
Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Tatli, A., Nicolopoulou, K., Tankibayeva, A. and Mouraviev, N.
(2018)
A gender perspective on entrepreneurial leadership: female leaders in Kazakhstan.
European Management Review, 15 (2).
pp. 155-170.
ISSN 1740-4762
doi: https://doi.org/10.1111/emre.12125
Kanadli, S. B. and Kakabadse, N.
(2019)
Diversity of boards.
In: Idowu, S., Schmidpeter, R., Capaldi, N. and Zu, L. (eds.)
Encyclopedia of Sustainable Management.
Springer.
ISBN 9783030020064
doi: https://doi.org/10.1007/978-3-030-02006-4_913-1
Kanadli, S. B. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2021)
Female chair: moving away from shareholder primacy.
In: Poff, D. C. and Michalos, A. C. (eds.)
Encyclopedia of Business and Professional Ethics.
Springer, Charm.
doi: https://doi.org/10.1007/978-3-319-23514-1_1277-1
Kanadli, S. B., Zhang, P. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2020)
How job-related diversity affects boards’ strategic tasks performance: the role of chairperson.
Corporate Governance: The International Journal of Business in Society, 20 (4).
pp. 583-599.
ISSN 1472-0701
doi: https://doi.org/10.1108/CG-08-2019-0267
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Shaping the European mind-set: a governance design and policy innovation agenda.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Schepers, S. (eds.)
Rethinking the Future of Europe: A Challenge of Governance.
Palgrave Macmillan, pp. 42-76.
ISBN 9781137024008
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
CSR: the co-evolution of grocery multiples in the UK (2005-2010).
Social Responsibility Journal, 10 (1).
pp. 137-160.
ISSN 1747-1117
doi: https://doi.org/10.1108/SRJ-06-2012-0069
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
Collaborative Corporate Strategy Research Programmes (C.S.R.P.): A conceptual integrative strategic framework for a practical research agenda.
Open Journal of Business and Management, 1 (3).
pp. 91-108.
ISSN 2329-3284
doi: https://doi.org/10.4236/ojbm.2013.13011
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
Exposing the 20th century corporation: redesigning 21st century boards and board performance.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave Macmillan, Basingstoke, pp. 11-43.
ISBN 9781137275691
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
Towards a U.K. Local Government Reform Act of 2015: improving public sector performance for 2025.
Governance Voice.
pp. 1-11.
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Asproudis, E. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
The transatlantic regulatory timing of policy innovations: the case of renewable energy.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Schepers, S. (eds.)
Rethinking the Future of Europe: A Challenge of Governance.
Palgrave Macmillan, pp. 118-138.
ISBN 9781137024008
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2015)
Spirit of corporate social responsibility transforming from corporatism to socialized capitalism.
Problems and Perspectives in Management, 2015 (1).
pp. 85-95.
ISSN 1810-5467
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kaur, K.
(2015)
Fashionline: CSR case of a U.K. fashion retailer.
Problems and Perspectives in Management, 13 (3).
ISSN 1810-5467
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Skouloudis, A.
(2021)
Socio-ecological resilience and environmental sustainability: case of avocado from Mexico.
International Journal of Sustainable Development & World Ecology, 28 (8).
pp. 744-758.
ISSN 1745-2627
doi: https://doi.org/10.1080/13504509.2021.1902419
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Korac-Kakabadse, N., Skouloudis, A. and Oliveira, F.
(2023)
Environmental impact and food security: socio-ecological sustainability of soya from Brazil.
In: Filho, W. L., Aguilar-Rivera, N., Borsari, B., de Brito, P. R. B. and Guerra, B. A. (eds.)
SDGs in the Americas and Caribbean Region.
Implementing the UN Sustainable Development Goals – Regional Perspectives.
Springer Cham, pp. 237-256.
ISBN 9783031160165
doi: https://doi.org/10.1007/978-3-030-91188-1_111-1
Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737, Korac‐Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Skouloudis, A. and Dimopoulos, A.
(2019)
Diversity in the workplace: an overview of disability
employment disclosures among UK firms.
Corporate Social Responsibility and Environmental Management, 26 (1).
pp. 170-185.
ISSN 1535-3966
doi: https://doi.org/10.1002/csr.1669
Khan, N. M.
ORCID: https://orcid.org/0000-0001-6911-9737
(2016)
Strategic behaviours of the UK's leading grocery multiple firms: an hermeneutic virtuous inquiry (2006-2009).
PhD thesis, University of Reading.
Kipnis, E., Bebek, G.
ORCID: https://orcid.org/0000-0002-3597-381X and Brockerhoff, A.
(2021)
Within, in-between, out-of-bounds? Locating researcher positionalities in multicultural marketplaces.
Journal of Business Research, 123.
pp. 401-414.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2020.09.063
Knyght, P. R., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Kouzmin, A. and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2011)
Chronic limitations of neo-liberal capitalism and oligopolistic markets: an urgent case for socialized capital.
Society and Business Review, 6 (1).
pp. 7-26.
ISSN 1746-5680
doi: https://doi.org/10.1108/17465681111105805
Knyght, R., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kouzmin, A.
(2011)
When rules and principles are not enough: insiders’ views and narratives on the global financial crisis.
Journal of Change Management, 11 (1).
pp. 45-67.
ISSN 1479-1811
doi: https://doi.org/10.1080/14697017.2010.516269
Koenig-Lewis, N. and Palmer, A.
(2014)
The effects of anticipatory emotions on service satisfaction and behavioral intention.
Journal of Services Marketing, 28 (6).
pp. 437-451.
ISSN 0887-6045
doi: https://doi.org/10.1108/JSM-09-2013-0244
Koenig-Lewis, N., Asaad, Y. and Palmer, A.
(2018)
Sports events and interaction among spectators: examining antecedents of spectators’ value creation.
European Sport Management Quarterly, 18 (2).
pp. 193-215.
ISSN 1618-4742
doi: https://doi.org/10.1080/16184742.2017.1361459
Koenig-Lewis, N., Asaad, Y., Palmer, A. and Petersone, E.
(2016)
The effects of passage of time on alumni recall of ‘student experience’.
Higher Education Quarterly, 70 (1).
pp. 59-80.
ISSN 0951-5224
doi: https://doi.org/10.1111/hequ.12063
Koenig-Lewis, N., Grazzini, L. and Palmer, A.
(2022)
Cakes in plastic: a study of implicit associations of compostable bio-based versus plastic food packaging.
Resources, Conservation and Recycling (178).
ISSN 0921-3449
doi: https://doi.org/10.1016/j.resconrec.2021.105977
Koenig-Lewis, N., Marquet, M., Palmer, A. and Zhao, A. L.
(2015)
Enjoyment and social influence: predicting mobile payment adoption.
The Service Industries Journal, 35 (10).
pp. 537-554.
ISSN 0264-2069
doi: https://doi.org/10.1080/02642069.2015.1043278
Koenig-Lewis, N., Palmer, A. and Asaad, Y.
(2021)
Linking engagement at cultural festivals to legacy impacts.
Journal of Sustainable Tourism, 29 (11-12).
pp. 1810-1831.
ISSN 1747-7646
doi: https://doi.org/10.1080/09669582.2020.1855434
Koenig-Lewis, N., Palmer, A., Dermody, J. and Urbye, A.
(2014)
Consumers' evaluations of ecological packaging – rational and emotional approaches.
Journal for Environmental Psychology, 37.
pp. 94-105.
ISSN 0272-4944
doi: https://doi.org/10.1016/j.jenvp.2013.11.009
Krings, W.
(2018)
Impacting the B2B-Business Development Process:
social media usage within a global software environment.
DBA thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00116782
Kähler, J. and Sargeant, A.
(2002)
The size effect in the administration costs of charities.
The European Accounting Review, 11 (2).
pp. 215-243.
ISSN 1468-4497
doi: https://doi.org/10.1080/0963818022000006870
Lages, C., Pfajfar, G. and Shoham, A.
(2015)
Challenges in conducting and publishing research on the Middle East and Africa in leading journals.
International Marketing Review, 32 (1).
pp. 52-77.
ISSN 0265-1335
doi: https://doi.org/10.1108/IMR-12-2014-0374
Lages, C. R.
(2012)
Employees' external representation of their workplace: key antecedents.
Journal of Business Research, 65 (9).
pp. 1264-1272.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2011.10.044
Lages, C. R. and Piercy, N. F.
(2012)
Key drivers of frontline employee generation of ideas for customer service improvement.
Journal of Service Research, 15 (2).
pp. 215-230.
ISSN 1552-7379
doi: https://doi.org/10.1177/1094670511436005
Lages, C. R., Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X, Kadić-Maglajlić, S. and Borghei Razavi, N.
(2023)
A systematic review and bibliometric analysis of the dark side of customer behavior: an integrative customer incivility framework.
Journal of Business Research, 161.
113779.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2023.113779
Lages, C. R., Piercy, N. F., Malhotra, N. and Simões, C.
(2020)
Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees.
The International Journal of Human Resource Management, 31 (21).
pp. 2737-2760.
ISSN 1466-4399
doi: https://doi.org/10.1080/09585192.2018.1464491
Lages, C. R., Simões, C. M. N., Fisk, R. P. and Kunz, W. H.
(2013)
Knowledge dissemination in the global service marketing community.
Managing Service Quality, 23 (4).
272- 290.
ISSN 0960-4529
doi: https://doi.org/10.1108/MSQ-03-2013-0048
Lages, C., Lages, C. and Lages, L.F.
(2005)
The RELQUAL scale: a measure of relationship quality in export market ventures.
Journal of Business Research, 58 (8).
pp. 1040-1048.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2004.03.001
Lages, L. F., Abrantes, J. L. and Lages, C. R.
(2008)
The STRATADAPT scale: a measure of marketing strategy adaptation to international business markets.
International Marketing Review, 25 (5).
pp. 584-600.
ISSN 0265-1335
doi: https://doi.org/10.1108/02651330810904107
Lages, L. F., Lages, C. and Lages, C. R.
(2005)
Bringing export performance metrics into Annual Reports: the APEV scale and the PERFEX scorecard.
Journal of International Marketing, 13 (3).
ISSN 1069-031X
doi: https://doi.org/10.1509/jimk.13.3.79
Lages, L.F. and Lages, C.
(2004)
The STEP scale: a measure of short-term export performance improvement.
Journal of International Marketing, 12 (1).
pp. 36-56.
ISSN 1069-031X
doi: https://doi.org/10.1509/jimk.12.1.36.25647
Lawal, S. O.
(2023)
Investigating how different stakeholder perspectives in organisational narrative communication influence individuals’ implicit attitudes, explicit attitudes,
intentions, and behaviours towards communicated issues.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00111759
Le Meunier-Fitzhugh, K., Baumann, J., Palmer, R. and Wilson , H.
(2011)
The implications of service-dominant logic and integrated solutions on the sales function.
Journal of Marketing Theory and Practice, 19 (4).
pp. 423-440.
ISSN 1069-6679
doi: https://doi.org/10.2753/MTP1069-6679190405
LeMeunier-Fitzhugh, K., LeMeunier-Fitzhugh, L., Palmer, R. and Wilson, H.
(2009)
A sales perspective on service dominant logic.
In: AMS Annual Conference, 20-23 May 2009, Baltimore, MD.
(Unpublished)
Lee, S. and Mullin, S.
(2006)
Prospect research policy, privacy, and ethics.
In: Hart, T., Greenfield, J., Gignac, P. and Carnie, C. (eds.)
Major donors: finding big gifts in your database and online.
Wiley-Blackwell, Oxford, pp. 51-70.
ISBN 9780471768104
Lee, S.
(2003)
Benchmarking charity fundraising costs: a new UK initiative.
International Journal of Nonprofit and Voluntary Sector Marketing, 8 (1).
pp. 5-11.
ISSN 1479-103X
doi: https://doi.org/10.1002/nvsm.197
Lee, S.
(2001)
Between a rock and a hard place: the Data Protection Act of 1998 and U.K. fundraising practice.
New Directions for Philanthropic Fundraising, 2001 (33).
pp. 7-26.
ISSN 1542-7846
doi: https://doi.org/10.1002/pf.3301
Lee, S.
(2002)
From marketing products to fundraising for causes.
In: Walker, C. and Pharoah, C. (eds.)
A lot of give: trends for charitable giving in the 21st century.
Hodder Arnold, London.
ISBN 9780340804919
Lee, S.
(2003)
The regulation of fundraising: in search of the ‘public good’ or an intractable problem of vested interest?
International Journal of Nonprofit and Voluntary Sector Marketing, 8 (4).
pp. 307-314.
ISSN 1479-103X
doi: https://doi.org/10.1002/nvsm.221
Lee-Davies, L. L. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
Individual and organisational leadership: the shared approach.
International Journal of Reviews and Studies in Economics and Public Administration, 1 (1).
ISSN 2344-6803
Leek, S. and Christodoulides, G.
(2009)
Next generation mobile marketing: how young consumers react to Bluetooth-enabled advertising.
Journal of Advertising Research, 49 (1).
pp. 44-53.
ISSN 0021-8499
doi: https://doi.org/10.2501/S0021849909090059
Leek, S. and Christodoulides, G.
(2012)
A framework of brand value in B2B markets: the contributing role of functional and emotional components.
Industrial Marketing Management, 41 (1).
pp. 106-114.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2011.11.009
Leek, S. and Christodoulides, G.
(2011)
A literature review and future agenda for B2B branding: Challenges of branding in a B2B context.
Industrial Marketing Management, 40 (6).
pp. 830-837.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2011.06.006
Lemke, F., Clark, M. and Wilson, H.,
(2006)
What makes a great customer experience.
Report.
Henley Centre for Customer Management
Lemke, F., Clark, M. and Wilson, H.
(2011)
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique.
Journal of the Academy of Marketing Science, 39 (6).
pp. 846-869.
ISSN 1552-7824
doi: https://doi.org/10.1007/s11747-010-0219-0
Lemke, F., Goffin, K. and Szwejczewski, M.
(2003)
Investigating the meaning of supplier-manufacturer partnerships: an exploratory study.
International Journal of Physical Distribution & Logistics Management, 33 (1).
pp. 12-35.
ISSN 0960-0035
doi: https://doi.org/10.1108/09600030310460981
Liang, S. W.-J., Ekinci, Y., Occhiocupo, N. and Whyatt, G.
(2013)
Antecedents of travellers' electronic word-of-mouth communication.
Journal of Marketing Management, 29 (5-6).
pp. 584-606.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2013.771204
Lindgreen, A., Antioco, M., Palmer, R. and van Heesch, T.
(2009)
High-tech, innovative products: identifying and meeting business customers' value needs.
Journal of Business and Industrial Marketing, 24 (3-4).
pp. 182-197.
ISSN 0885-8624
doi: https://doi.org/10.1108/08858620910939732
Lindgreen, A., Palmer, R. and Beverland, M.
(2008)
Relationship marketing as a marriage.
In: Kitchen, P. (ed.)
Marketing: Metaphors and Metamorphosis.
Palgrave-Macmillan, Basingstoke, pp. 172-182.
ISBN 9781403998613
Lindgreen, A., Palmer, R. and Trienekens, J.
(2005)
Relationships within the supply chain: a case study.
Journal on Chain and Network Science, 5 (2).
pp. 85-99.
ISSN 1875-0931
doi: https://doi.org/10.3920/JCNS2005.x058
Lindgreen, A., Palmer, R. and Vanhamme, J.
(2004)
Contemporary marketing practice: theoretical propositions and practical implications.
Marketing Intelligence and Planning, 22 (6).
pp. 673-692.
ISSN 0263-4503
doi: https://doi.org/10.1108/02634500410559051
Lindgreen, A., Palmer, R., Vanhamme, J. and Beverland, M.
(2002)
Finding and choosing a supervisor.
The Marketing Review, 3 (2).
pp. 147-166.
ISSN 1472-1384
doi: https://doi.org/10.1362/146934702763487243
Lindgreen, A., Palmer, R., Vanhamme, J. and Wouters, J.
(2006)
A relationship-management assessment tool: questioning, identifying, and prioritizing critical aspects of customer relationships.
Industrial Marketing Management, 35 (1).
pp. 57-71.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2005.08.008
Lindgreen, A., Palmer, R., Wetzels, M. and Antioco, M.
(2009)
Do different marketing practices require different leadership styles? An exploratory study.
Journal of Business and Industrial Marketing, 24 (1).
pp. 14-26.
ISSN 0885-8624
doi: https://doi.org/10.1108/08858620910923667
Littlewood, D. and Holt, D.
(2015)
Addressing rural social exclusion in the developing world - exploring the role of African social purpose ventures.
In:
Exploring rural enterprises: new perspectives on research, policy & practice.
Contemporary issues in entrepreneurship research, 4.
Emerald, Bingley.
ISBN 9781784411121
Littlewood, D. and Holt, D.
(2013)
Addressing rural social exclusion through African social purpose ventures.
In: 36th ISBE Conference, 12-13th November, Cardiff.
Littlewood, D. and Holt, D.
(2013)
Impact evaluation of a Kenyan Eco Business: a pilot framework.
In: 73rd Annual Meeting of the Academy of Management, 9-13 Aug 2013, Orlando, FL, USA.
Littlewood, D. and Holt, D.
(2013)
Institutional framing of CSR and social entrepreneurship interactions in South Africa.
In: ISBE Conference, 12-13th November, Cardiff.
Littlewood, D. and Holt, D.
(2012)
Mapping the trickle out benefits of social and environmental enterprises: a pilot study of an East African eco business.
In: 35th Institute for Small Business and Entrepreneurship Conference (ISBE 2012), 7-8 Nov 2012, Dublin, Ireland.
Littlewood, D. and Holt, D.
(2014)
Social and environmental enterprises in Africa: context, convergence and characteristics.
In: Bitzer, V., Hamann, R., Hall, M. and Griffin-EL, E. W. (eds.)
The business of social and environmental innovation.
Exploring new frontiers in Africa.
Springer, London.
ISBN 9783319040509
Littlewood, D.
(2015)
Corporate social responsibility, mining and sustainable development in Namibia: critical reflections through a
relational lens.
Development Southern Africa, 32 (2).
pp. 240-257.
ISSN 1470-3637
doi: https://doi.org/10.1080/0376835X.2014.984833
Littlewood, D.
(2014)
‘Cursed’ communities? Corporate Social Responsibility (CSR), company towns and the mining industry in Namibia.
Journal of Business Ethics, 120 (1).
pp. 39-63.
ISSN 1573-0697
doi: https://doi.org/10.1007/s10551-013-1649-7
Littlewood, D. and Holt, D.
(2018)
Social entrepreneurship in South Africa: exploring the influence of environment.
Business & Society, 57 (3).
pp. 525-561.
ISSN 0007-6503
doi: https://doi.org/10.1177/0007650315613293
Littlewood, D., Decelis, R., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Holt, D.
(2018)
Examining the drivers and outcomes of corporate commitment to climate change action in European high emitting industry.
Business Strategy and the Environment, 27 (8).
pp. 1437-1449.
ISSN 0964-4733
doi: https://doi.org/10.1002/bse.2194
Lutz, C., Majetić, F., Miguel, C., Perez-Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X and Jones, B.
(2024)
The perceived impacts of short-term rental platforms: comparing the United States and United Kingdom.
Technology in Society, 77.
102586.
ISSN 1879-3274
doi: https://doi.org/10.1016/j.techsoc.2024.102586
MacMillan, K., Money, K. and Downing, S.
(2002)
United Kingdom: best and worst corporate reputations — nominations by the general public.
Corporate Reputation Review, 2002 (4).
pp. 374-384.
ISSN 1479-1889
doi: https://doi.org/10.1057/palgrave.crr.1540158
MacMillan, K., Money, K., Downing, S. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2004)
Giving your organisation SPIRIT: an overview and call to action for directors on issues of corporate governance, corporate reputation and corporate responsibility.
Journal of General Management, 30 (2).
pp. 15-42.
ISSN 0306-3070
MacMillan, K., Money, K., Downing, S. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2005)
Reputation in relationships: measuring experiences, emotions and behaviors.
Corporate Reputation Review, 8 (3).
pp. 214-232.
ISSN 1479-1889
doi: https://doi.org/10.1057/palgrave.crr.1540251
MacMillan, K., Money, K., Money, A.H. and Downing, S.
(2005)
Relationship marketing in the not-for-profit sector: an extension and application of the commitment–trust theory.
Journal of Business Research, 58 (6).
pp. 806-818.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2003.08.008
(special section 'The nonprofit marketing landscape')
Mahmoodi Kahriz, B.
(2021)
Anger in work-related contexts: the effect of providing feedback opportunities versus lack thereof.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00105983
Mahmoodi Kahriz, B., Bower, J. L., Glover, F. M. G. Q. and Vogt, J.
ORCID: https://orcid.org/0000-0002-3178-2805
(2020)
Wanting to be happy but not knowing how:
poor attentional control and emotion-regulation abilities
mediate the association between valuing happiness and depression.
Journal of Happiness Studies, 21.
pp. 2583-2601.
ISSN 1573-7780
doi: https://doi.org/10.1007/s10902-019-00193-9
Mahmoodi Kahriz, B., Snuggs, S.
ORCID: https://orcid.org/0000-0001-5191-9517, Sah, A., Clot, S.
ORCID: https://orcid.org/0000-0002-4964-825X, Lamport, D.
ORCID: https://orcid.org/0000-0002-4592-0439, Forrest, J., Helme - Guizon, A., Wilhelm, M.-C., Caldara, C., Anin, C. V. and Vogt, J.
ORCID: https://orcid.org/0000-0002-3178-2805
(2023)
Unveiling consumer preferences and intentions for cocreated features of a combined diet and physical activity app: a cross-sectional study in four European countries.
JMIR Human Factors, 10.
e44993.
ISSN 2292-9495
doi: https://doi.org/10.2196/44993
Majetic, F. and Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X
(2023)
Willingness to receive and provide resources in Europe’s non-remunerated and remunerated collaborative consumption.
Business and Society Review, 128 (1).
pp. 51-69.
ISSN 1467-8594
doi: https://doi.org/10.1111/basr.12299
Malesios, C., Skouloudis, A., Dey, P. K., Abdelaziz, F. B., Kantartzis, A. and Evangelinos, K.
(2018)
The impact of small- and medium-sized enterprises sustainability practices and performance on economic growth from a managerial perspective: some modeling considerations and empirical analysis results.
Business Strategy and the Environment, 27 (7).
pp. 960-972.
ISSN 1099-0836
doi: https://doi.org/10.1002/bse.2045
Marbach, J.
(2017)
Consumer engagement in firm-hosted online brand communities – exploring personality traits as antecedents of consumer engagement and value, with the moderating role of personal values.
PhD thesis, University of Reading.
Marbach, J., Borghei Razavi, N., Lages, C. R. and Hollebeek, L. D.
(2019)
Positively and negatively valenced customer engagement: the constructs and their organizational consequences.
In: Hollebeek, L. D. and Sprott, D. E. (eds.)
The Handbook of Research on Customer Engagement.
Edward Elgar.
ISBN 9781788114882
Marbach, J., Lages, C., Nunan, D. and Ekinci, Y.
(2019)
Consumer engagement in online brand communities: the moderating role of personal values.
European Journal of Marketing, 53 (9).
pp. 1671-1700.
ISSN 0309-0566
doi: https://doi.org/10.1108/ejm-10-2017-0721
Marbach, J., Lages, C. R. and Nunan, D.
(2016)
Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement.
Journal of Marketing Management, 32 (5-6).
pp. 502-525.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2015.1128472
Mardon, R., Molesworth, M. and Grigore, G.
(2018)
YouTube beauty gurus and the emotional labour of tribal entrepreneurship.
Journal of Business Research, 92.
pp. 443-454.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2018.04.017
Martins, C., Salazar, A. and Inversini, A.
(2015)
The internet impact on travel purchases: insights from Portugal.
Tourism Analysis, 20 (2).
pp. 251-258.
ISSN 1943-3999
doi: https://doi.org/10.3727/108354215X14265319207632
Mason, D., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2014)
Are informed citizens more trusting? Transparency of performance data and trust towards a British police force.
Journal of Business Ethics, 122 (2).
pp. 321-341.
ISSN 1573-0697
doi: https://doi.org/10.1007/s10551-013-1702-6
McCalla, R.
(2003)
Getting results from online surveys: reflections on a personal journey.
Electronic Journal of Business Research Methods, 2 (1).
pp. 54-62.
ISSN 1477-7029
McCalla, R., Ezingeard, J.-N. and Money, K.
(2003)
A behavioural approach to CRM systems evaluation.
Electronic Journal of Information Systems Evaluation, 6 (2).
ISSN 1566-6379
McNulty , Y. and Brewster, C.
ORCID: https://orcid.org/0000-0001-5314-1518
(2017)
The concepts of business expatriates.
In: McNulty, Y. and Selmer, J. (eds.)
Research Handbook of Expatriates.
Edward Elgar Publishing Ltd , Cheltenham, pp. 21-60.
ISBN 9781784718176
McQueen, D., Stancu, A. and Grigore, G.
(2017)
Corporate responsibility, digital communities and sustainability: concluding thoughts.
In: Grigore, G., Stancu, A. and McQueen, D. (eds.)
Corporate Responsibility and Digital Communities: An International Perspective towards Sustainability.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, Switzerland, pp. 271-274, Back Matter.
ISBN 9783319634791
Meek, H., Meek, R., Palmer, R. and Parkinson, L.
(2008)
CIM coursebook 08/09 managing marketing performance.
Butterworth Heinemann, Oxford, pp400.
ISBN 9780750689687
Meek, R., Meek, H., Palmer, R. and Parkinson, L.
(2006)
CIM coursebook 06/07 managing marketing performance.
Butterworth Heinemann, Oxford, pp424.
ISBN 9780750680141
Mete, M.
ORCID: https://orcid.org/0000-0001-9824-7682
(2021)
A study on the impact of personality traits on attitudes towards social media influencers.
Multidisciplinary Business Review, 14 (2).
ISSN 0718-3992
doi: https://doi.org/10.35692/07183992.13
Mete, M.
ORCID: https://orcid.org/0000-0001-9824-7682, Erdogan, G. and Yuksel, R.
(2022)
Consumers’ attitudes and privacy concerns on value co-creation: a cross cultural study on big data perspective: an abstract.
In: Academy of Marketing Science Annual Conference - World Marketing Congress, 1-4 JUN 2021, pp. 201-202.
doi: https://doi.org/10.1007/978-3-030-95346-1_71
Michael, C.
(2022)
Negative publicity in the age of social media: examining the consumer-company relationship after a company faces negative publicity online.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00116790
Michaelidou, N. and Christodoulides, G.
(2011)
Antecedents of attitude and intention towards counterfeit symbolic and experiential products.
Journal of Marketing Management, 27 (9-10).
pp. 976-991.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2010.549189
Michaelidou, N., Christodoulides, G. and Torova, K.
(2012)
Determinants of healthy eating: a cross-national study on motives and barriers.
International Journal of Consumer Studies, 36 (1).
pp. 17-22.
ISSN 1470-6431
doi: https://doi.org/10.1111/j.1470-6431.2011.01031.x
Michaelidou, N., Siamagka, N.-T. and Christodoulides, G.
(2011)
Usage, barriers and measurement of social media marketing: an exploratory investigation of small and medium B2B brands.
Industrial Marketing Management, 40 (7).
pp. 1153-1159.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2011.09.009
Miguel, C. and Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X
(2022)
A stakeholders’ analysis of Airbnb in London and Barcelona.
In: Travlou, P. and Ciolfi, L. (eds.)
Ethnographies of Collaborative Economies across Europe: Understanding Sharing and Caring.
Ubiquity Press, London, pp. 229-246.
ISBN 9781914481253
doi: https://doi.org/10.5334/bct
Miguel, C., Lutz, C., Majetić, F. and Perez-Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X
(2023)
Working from paradise? An analysis of the representation of digital nomads’ values and lifestyle on Instagram.
New Media and Society.
ISSN 1461-7315
doi: https://doi.org/10.1177/14614448231205892
Miguel, C., Lutz, C., Majetić, F., Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X and Sanchez Razo, M.
(2023)
It's not all shiny and glamorous: loneliness and fear of missing out among digital nomads.
In: Proceedings of the 56th Hawaii International Conference on System Sciences, 3-6 Jan 2023, Hawaii, pp. 4628-4637.
Miguel, C., Načinović Braje, I., Drotarova, M. H., Dumančić, K., Kirkulak-Uludag, B. and Giglio, C.
(2024)
The effects of the professionalization of hosting on service quality: towards quality standards and certifications within the short-term rental market.
International Journal of Hospitality Management, 122.
103796.
ISSN 1873-4693
doi: https://doi.org/10.1016/j.ijhm.2024.103796
Mitchell, S. L. and Clark, M.
(2017)
Fifty years on, is Life Cycle Theory still relevant? An exploration and development of Life Cycle Models within the contemporary non-profit context.
In: British Academy of Management Conference, September 5th - 7th 2017, British Academy of Management Conference, Warwick Business School, pp. 1-26.
Mitchell, S. M.,
(2017)
Trust is the new black.
Report.
Henley Centre for Customer Management
Mitchell, S.-L.
(2016)
Exploring the role the brand plays in the choice of charity by UK volunteers.
PhD thesis, University of Reading.
Mitchell, S.-L. and Clark, M.
(2019)
Reconceptualising product life-cycle theory as stakeholder engagement with non-profit organisation.
Journal of Marketing Management, 35 (1-2).
pp. 13-39.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2018.1562487
Mitchell, S.-L. and Clark, M.
(2021)
Rethinking nonprofit brands through a volunteer lens: time for B2V.
Journal of Marketing Management, 37 (5-6).
pp. 464-487.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2020.1818804
Mitchell, S.-L. and Clark, M.
(2021)
Telling a different story: how nonprofit organizations reveal strategic purpose through storytelling.
Psychology and Marketing, 38 (1).
pp. 142-158.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.21429
Mitchell, S.-L. and Clark, M.
(2021)
Volunteer choice of nonprofit organisation: an integrated framework.
European Journal of Marketing, 55 (1).
pp. 63-94.
ISSN 0309-0566
doi: https://doi.org/10.1108/EJM-05-2019-0427
Mitchell, S.-L.
ORCID: https://orcid.org/0000-0002-2286-9941 and Clark, M. K.
(2022)
Rethinking nonprofit service disintermediation through service communication interactions.
Journal of Service Management, 33 (4/5).
pp. 758-773.
ISSN 1757-5818
doi: https://doi.org/10.1108/JOSM-10-2021-0401
Molesworth, M. and Grigore, G.
(2019)
Scripts people live in the marketplace: an application of script analysis to Confessions of a Shopaholic.
Marketing Theory, 19 (4).
pp. 467-488.
ISSN 1741-301X
doi: https://doi.org/10.1177/1470593118821725
Molesworth, M., Grigore, G. F. and Jenkins, R.
(2018)
Games people play with brands: an application of Transactional Analysis to marketplace relationships.
Marketing Theory, 18 (1).
pp. 121-146.
ISSN 1741-301X
doi: https://doi.org/10.1177/1470593117706530
Molesworth, M., Watkins, R. and Denegri-Knott, J.
(2018)
Possession work on hosted digital consumption objects as consumer ensnarement.
Journal of the Association for Consumer Research, 1 (2).
pp. 246-261.
ISSN 2378-1823
doi: https://doi.org/10.1086/685474
Molinillo, S., Ekinci, Y., Whyatt, G., Occhiocupo, N. and Stone, M.
(2016)
Private label management: insights and research directions.
In: Gómez-Suárez, M. and Martínez-Ruiz, M. P. (eds.)
Handbook of Research on Strategic Retailing of Private Label Products in a Recovering Economy.
IGI Global, pp. 1-27.
ISBN 9781522502203
doi: https://doi.org/10.4018/978-1-5225-0220-3.ch001
Money, A. G., Atwal, A., Young, K. L., Day, Y., Wilson, L. and Money, K. G.
(2015)
Using the Technology Acceptance Model to explore community dwelling older adults’ perceptions of a 3D interior design application to facilitate pre-discharge home adaptations.
BMC Medical Informatics and Decision Making, 15 (1).
73.
ISSN 1472-6947
doi: https://doi.org/10.1186/s12911-015-0190-2
Money, K. and Gardiner, L.
(2005)
Reputational management: ignore at your own peril.
Handbook of Business Strategy, 6 (1).
pp. 43-46.
ISSN 1077-5730
doi: https://doi.org/10.1108/08944310510556946
Money, K. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2009)
Exploring characteristics of BRB partnerships that can bring societal benefits.
In: Society for Business Ethics Annual Meeting, 6-9 Aug 2009, Chicago, IL.
(Unpublished)
Money, K. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2006)
Using reputation measurement to create value: an analysis and integration of existing measures.
Journal of General Management, 32 (1).
pp. 1-12.
ISSN 0306-3070
doi: https://doi.org/10.1177/030630700603200101
Money, K., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Da Camara, N.
(2009)
Putting positive psychology to work in organisations.
Journal of General Management, 34 (3).
pp. 21-36.
ISSN 0306-3070
doi: https://doi.org/10.1177/030630700903400302
Money, K., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Downing, S.
(2011)
Reputation in relationships.
In: Helm, S., Liehr-Gobbers, K. and Storck, C. (eds.)
Reputation management. 1st edition.
Management for professionals.
Springer, pp. 75-90.
ISBN 9783642192654
Money, K., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Henseler, J. and da Camara, N.
(2013)
Exploring unanticipated consequences of strategy amongst stakeholder segments: the case of a European Revenue Service.
Long Range Planning, 45 (5-6).
pp. 395-423.
ISSN 0024-6301
doi: https://doi.org/10.1016/j.lrp.2012.09.003
Money, K., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Hunter, I. and Money, A.G.
(2012)
Modelling bi-directional research: a fresh approach to stakeholder theory.
Journal of Strategy and Management, 5 (1).
pp. 5-24.
ISSN 1755-425X
doi: https://doi.org/10.1108/17554251211200428
Money, K., Money, A., Downing, S. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2007)
Relationship marketing and the not-for-profit sector: an extension and application of the commitment-trust theory.
In: Sargeant, A. and Wymer, W. (eds.)
The Routledge companion to nonprofit marketing.
Routledge, London, pp. 28-48.
ISBN 9780415417273
Money, K., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2008)
Where does corporate branding end and reputation management begin?
In: 12th International Reputation Institute Conference, 29 May - 1 June, Beijing.
(Unpublished)
Money, K., Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2010)
The impact of the corporate identity mix on corporate reputation.
Journal of Brand Management, 18.
pp. 197-211.
ISSN 1479-1803
doi: https://doi.org/10.1057/bm.2010.31
Money, K., Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221, Pain, S. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2017)
Corporate reputation past and future: a review and integration of existing literature and a framework for future research.
Corporate Reputation Review, 20 (3-4).
pp. 193-211.
ISSN 1479-1889
doi: https://doi.org/10.1057/s41299-017-0034-3
Money, K. G. and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2010)
From approaches to life to approaches to work – applying positive psychology principles to shed new light on employee well-being and commitment.
In: The British Psychological Society Annual Conference 2010, 14-16 Apr 2010, Stratford-upon-Avon, UK.
Money, K. G., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Day, M. B. and Magnan, G.M.
(2010)
Exploring reputation of B2B partnerships: extending the study of reputation from the perception of single firms to the perception of inter-firm partnerships.
Industrial Marketing Management, 39 (5).
pp. 761-768.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2010.02.015
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and De Villiers, V.,
(2024)
The state of ESG strategic integration in JSE listed companies.
Report.
Henley Business School Africa
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2019)
The future role of the chair in Europe.
In:
Leading a Board: Chair's Practices Across Europe.
Springer, Singapore.
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
The Corporate Gini Index (CGI) determinants and advantages: lessons from a multinational retail company case study.
International Journal of Disclosure and Governance, 11 (4).
pp. 380-397.
ISSN 1741-3591
doi: https://doi.org/10.1057/jdg.2014.4
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
Delving into the boardroom ‘black box’: A research model of ‘Board Learning Capability' (BLC).
Open Journal of Business and Management, 1 (3).
pp. 76-90.
ISSN 2329-3284
doi: https://doi.org/10.4236/ojbm.2013.13010
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2019)
Dealing with strategic tensions on the board: the role of the chair in fostering engagement and debate.
In: Gabrielsson, J., Khlif, W. and Yamak, S. (eds.)
Research Handbook on Boards of Directors.
Edward Elgar, pp. 31-48.
ISBN 9781786439741
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2020)
Leading through discontinuous change: a typology of problems and leadership approaches in UK boards.
Long Range Planning, 53 (2).
101870.
ISSN 0024-6301
doi: https://doi.org/10.1016/j.lrp.2019.02.003
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2018)
The chairperson buffering role in turbulent environments.
In: British Academy of Management (BAM) Corporate Governance Special Interest Group Conference, 11-12 June 2018, Leeds, United Kingdom.
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279,
(2019)
The role of non-executive directors in growth companies.
Report.
Henley Business School, Henley-on-Thames.
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Pryce, A.
(2013)
Corporate income inequality and corporate performance: any correlations?
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview.
Palgrave-Macmillan, Basingstoke, pp. 44-74.
ISBN 9781137275691
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2018)
The chairperson and CEO roles interaction and responses to strategic tensions.
Corporate Governance: The International Journal of Business in Society, 18 (1).
pp. 143-164.
ISSN 1472-0701
doi: https://doi.org/10.1108/cg-05-2017-0092
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Malherbe, H., Prinsloo, M., Vawda, S. and De Villiers, V.,
(2023)
ESG adoption and strategic integration in leading JSE listed firms: insights from interviews with executives and board members.
Report.
Henley Business School Africa & Risk Insights
Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556, Simnett, J., Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Myers, A.,
(2020)
ESG in small and mid-sized quoted companies: perceptions, myths and realities.
Technical Report.
Quoted Companies Alliance and Henley Business School, London.
pp45.
Morais, F. M. A.
ORCID: https://orcid.org/0000-0003-1297-6556
(2017)
Chairperson and CEO role responses to strategic tensions: a UK-based study.
PhD thesis, University of Reading.
Mostafa, R. B., Lages, C., Shabbir, H. A. and Thwaites, D.
(2015)
Corporate image: a service recovery perspective.
Journal of Service Research, 18 (4).
pp. 468-483.
ISSN 1552-7379
doi: https://doi.org/10.1177/1094670515584146
Mostafa, R., Lages, C. R. and Sääksjärvi, M.
(2014)
The CURE scale: a multidimensional measure of service recovery strategy.
Journal of Services Marketing, 28 (4).
pp. 300-310.
ISSN 0887-6045
doi: https://doi.org/10.1108/JSM-09-2012-0166
Mostovicz, E. I. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2012)
“He has told you, O man, what is good!”.
Journal of Management Development, 31 (9).
pp. 948-961.
ISSN 0262-1711
doi: https://doi.org/10.1108/02621711211259893
Mostovicz, E. I., Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2011)
The four pillars of corporate responsibility: ethics, leadership, personal responsibility and trust.
Corporate Governance, 11 (4).
pp. 489-500.
ISSN 1472-0701
doi: https://doi.org/10.1108/14720701111159307
Mostovicz, E. I., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2011)
Corporate governance: quo vadis?
Corporate Governance, 11 (5).
pp. 613-626.
ISSN 1472-0701
doi: https://doi.org/10.1108/14720701111177019
Mouncey, P. and Clark, M.,
(2004)
Data: the weakest link or the core strength in CRM strategy.
Report.
Henley Centre for Customer Management
Mouncey, P. and Clark, M.,
(2005)
Outsourcing.
Report.
Henley Centre for Customer Management
Mouraviev, N. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, eds.
(2017)
Public-private partnerships in transitional nations: policy, governance and praxis.
Cambridge Scholars Publishing, Cambridge, pp276.
ISBN 9781443873123
Mouraviev, N. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2022)
The role of social entrepreneurs' cosmopolitan orientation in bridging the gap between prosperity and social deprivation.
Society and Business Review, 17 (2).
pp. 196-216.
ISSN 1746-5680
doi: https://doi.org/10.1108/SBR-02-2021-0033
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2016)
Conceptualising cosmopolitanism and entrepreneurship through the lens of the three-dimensional theory of power.
Society and Business Review, 11 (3).
pp. 242-256.
ISSN 1746-5680
doi: https://doi.org/10.1108/SBR-12-2015-0071
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2012)
Conceptualising public-private partnerships: a critical appraisal of approaches to meanings and forms.
Society and Business Review, 7 (3).
pp. 260-276.
ISSN 1746-5680
doi: https://doi.org/10.1108/17465681211271332
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2016)
Conceptualising public-private partnerships: a critical appraisal of approaches to meanings and forms.
Society and Business Review, 11 (2).
pp. 155-173.
ISSN 1746-5680
doi: https://doi.org/10.1108/SBR-04-2016-0024
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, eds.
(2019)
Entrepreneurship and global cities: diversity, opportunity and cosmopolitanism.
Routledge, Abingdon.
ISBN 9780367140564
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Impact of externalities on sustainable development: evidence from public-private partnerships in Kazakhstan and Russia.
Corporate governance: the international journal of business in society, 14 (5).
pp. 653-669.
ISSN 1472-0701
doi: https://doi.org/10.1108/CG-03-2014-0037
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2015)
Legal and regulatory barriers to effective public-private partnership governance in Kazakhstan.
International Journal of Public Sector Management, 28 (3).
pp. 181-197.
ISSN 0951-3558
doi: https://doi.org/10.1108/IJPSM-09-2014-0116
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
Public-private partnership's procurement criteria: the case of managing stakeholders' value creation in Kazakhstan.
Public Management Review, 17 (6).
pp. 769-790.
ISSN 1471-9037
doi: https://doi.org/10.1080/14719037.2013.822531
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2017)
Public-private partnerships: policy and governance challenges facing Kazakhstan and Russia.
Palgrave Macmillan.
ISBN 9781137569516
doi: https://doi.org/10.1057/978-1-137-56952-3
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2016)
Public–private partnerships in Kazakhstan and Russia:
the interplay between social value, entrepreneurship and sustainability.
In: Nicolopoulou, K., Karatas-Ozkan, M., Janssen, F. and Jermier, J. (eds.)
Sustainable Entrepreneurship and Social Innovation.
Routledge, Abingdon, pp. 306-319.
ISBN 9781138812666
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Public–private partnerships in Russia: dynamics contributing to an emerging policy paradigm.
Policy Studies, 35 (1).
pp. 79-96.
ISSN 1470-1006
doi: https://doi.org/10.1080/01442872.2013.875140
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Risk allocation in a public–private partnership: a case study of construction and operation of kindergartens in Kazakhstan.
Journal of Risk Research, 17 (5).
pp. 621-640.
ISSN 1466-4461
doi: https://doi.org/10.1080/13669877.2013.815650
Mouraviev, N. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
'Rules of engagement’: how experiential learning facilitates the formation of a public–private partnership in Russia.
Journal of Management Development, 33 (6).
pp. 551-563.
ISSN 0262-1711
doi: https://doi.org/10.1108/JMD-04-2014-0028
Mouraviev, N., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Robinson, I.
(2012)
Concessionary nature of public-private partnerships in Russia and Kazakhstan: a critical review.
International Journal of Public Administration, 35 (6).
pp. 410-420.
ISSN 1532-4265
doi: https://doi.org/10.1080/01900692.2012.658000
Murray, C. B., Abiko, A., Monetti, E. and Peinado Ponton, J.
(2015)
Research agenda for the built environment in Latin America.
Cuadernos de Vivienda y Urbanismo, 8 (16).
pp. 226-245.
ISSN 2145-0226
doi: https://doi.org/10.11144/Javeriana.cvu8-16.rabe
Nadeem, S., Rodriguez, L. C. and Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X
(2015)
A scale of hindrance in mobile in-app advertising.
In: The International Conference on Organization and Management (ICOM), 22-23 November 2015, Abu Dhabi.
Nam, J., Ekinci, Y. and Whyatt, G.
(2011)
Brand equity, brand loyalty and consumer satisfaction.
Annals of Tourism Research, 38 (3).
pp. 1009-1030.
ISSN 0160-7383
doi: https://doi.org/10.1016/j.annals.2011.01.015
Nguyen, B. and Simkin, L.
(2012)
Fairness quality: the role of fairness in a social and ethically oriented marketing landscape.
Marketing Review, 12 (4).
pp. 333-344.
ISSN 1472-1384
doi: https://doi.org/10.1362/146934712X13469451716556
Nguyen, B. and Simkin, L.
(2013)
The dark side of CRM: advantaged and disadvantaged customers.
Journal of Consumer Marketing, 30 (1).
pp. 17-30.
ISSN 0736-3761
doi: https://doi.org/10.1108/07363761311290812
Nguyen, B., Chang, K. and Simkin, L.
(2014)
Customer engagement planning emerging from the “individualist-collectivist”-framework: an empirical examination in China and UK.
Marketing Intelligence & Planning, 32 (1).
pp. 41-65.
ISSN 0263-4503
doi: https://doi.org/10.1108/MIP-11-2012-0130
Nguyen, B., Ekinci, Y., Simkin, L. and Melewar, T. C.
(2015)
The brand likeability scale: an exploratory study of likeability in firm-level brands.
International Journal of Market Research, 57 (5).
p. 777.
ISSN 1470-7853
doi: https://doi.org/10.2501/IJMR-2015-063
Nicolopoulou, K., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279, Nikolopoulos, K. P., Alcaraz, J. M. and Sakellariou, K.
(2016)
Cosmopolitanism and transnational elite entrepreneurial practices: manifesting the cosmopolitan disposition in a cosmopolitan city.
Society and Business Review, 11 (3).
pp. 257-275.
ISSN 1746-5680
doi: https://doi.org/10.1108/SBR-01-2016-0001
Nikolaou, I. E., Shaun, L., Evangelinos, K. and Skouloudis, A.
(2018)
An assessment framework of environmental management practices of EMAS certified firms.
International Journal of Social Ecology and Sustainable Development, 9 (4).
pp. 1-17.
ISSN 1947-8410
doi: https://doi.org/10.4018/ijsesd.2018100101
Nunan, D. and Cook, A.,
(2012)
Social media research: influencing the influencers.
Report.
Henley Centre for Customer Management
Nunan, D.
(2015)
Addressing the market research skills gap.
International Journal of Market Research, 57 (2).
pp. 177-178.
ISSN 1470-7853
doi: https://doi.org/10.2501/IJMR-2015-000
Nunan, D. and Di Domenico, M.
(2017)
Big data: a normal accident waiting to happen?
Journal of Business Ethics, 145 (3).
pp. 481-491.
ISSN 1573-0697
doi: https://doi.org/10.1007/s10551-015-2904-x
Nunan, D. and Di Domenico, M.
(2015)
Exploring reidentfication risk: is anonymization a promise we can keep?
International Journal of Market Research, 58 (1).
pp. 19-34.
ISSN 1470-7853
Nunan, D. and Di Domenico, M.
(2013)
Market research and the ethics of big data.
International Journal of Market Research, 55 (4).
pp. 505-520.
ISSN 1470-7853
Nunan, D. and Knox, S.
(2011)
Can search engine advertising help access rare samples?
International Journal of Market Research, 53 (4).
pp. 523-540.
ISSN 1470-7853
Nunan, D. and Yenicioglu, B.
(2013)
Informed, uninformed and participative consent in social media research.
International Journal of Market Research, 55 (6).
pp. 791-808.
ISSN 1470-7853
Oliveira, F.
ORCID: https://orcid.org/0000-0002-1433-0612, Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737
(2022)
Board engagement with digital technologies: a resource dependence framework.
Journal of Business Research, 139.
pp. 804-818.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2021.10.010
Oliveira, F.
ORCID: https://orcid.org/0000-0002-1433-0612, Khan, N.
ORCID: https://orcid.org/0000-0001-6911-9737 and Korac-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2023)
Innovative application of digital technologies in rapid change phenomena in boards.
In: Cucari, N., Yamak, S., Esposito De Falco, S. and Lee, B. (eds.)
Handbook of Research Methods for Corporate Governance.
Handbooks of Research Methods in Management.
Edward Elgar, pp. 245-267.
ISBN 9781802202885
doi: https://doi.org/10.4337/9781802202892.00020
Organ, K., Koenig-Lewis, N., Palmer, A. and Probert, J.
(2015)
Festivals as agents for behaviour change: a study of food festival engagement and subsequent food choices.
Tourism Management, 48.
pp. 84-99.
ISSN 0261-5177
doi: https://doi.org/10.1016/j.tourman.2014.10.021
Ozdemir, S., Zhang, S., Gupta, S. and Bebek, G.
ORCID: https://orcid.org/0000-0002-3597-381X
(2020)
The effects of trust and peer influence on corporate brand—Consumer relationships and consumer loyalty.
Journal of Business Research, 117.
pp. 791-805.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2020.02.027
Palmer, A. and Bejou, D.
(2016)
Retrospective: service failure and loyalty: an exploratory empirical study of airline customers.
Journal of Services Marketing, 30 (5).
pp. 480-484.
ISSN 0887-6045
doi: https://doi.org/10.1108/JSM-04-2016-0137
Palmer, A., Koenig-Lewis, N. and Asaad, Y.
(2016)
Brand identification in higher education: a conditional process analysis.
Journal of Business Research, 69 (8).
pp. 3033-3040.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2016.01.018
Palmer, R.
(2005)
Knowledgeable uncertainty: paradox or paradigm?
International Journal of Market Research, 47 (6).
pp. 577-595.
Palmer, R. and Silva, J.
(2009)
Relationship hierarchy of effects: understanding key relationship variables.
In: IMP Conference: handling plurality of relationship forms in networks: from clans to clubs, from cliques to communities: theoretical and managerial perspectives, 3-5 Sep 2009, Marseilles.
(Unpublished)
Palmer, R., Cockton, J. and Cooper, G.
(2007)
Managing marketing: marketing success through good management practice.
Elsevier, Oxford, pp392.
ISBN 9780750668989
Palmer, R., Hair, N. and Clark, M.,
(2009)
Co-creation and the customer experience.
Report.
Henley Centre for Customer Management
Palmer, R.
(2002)
Managerial understanding of contemporary industrial marketing issues.
Qualitative Market Research: An International Journal, 5 (2).
pp. 135-143.
ISSN 1352-2752
doi: https://doi.org/10.1108/13522750210423841
Palmer, R.
(2010)
Managing marketing performance.
In: Ross, D. (ed.)
Fast track to success: managing people and performance.
Pearson education, UK.
ISBN 9780273732884
Palmer, R.
(2002)
There’s no business like e-business.
Qualitative Market Research: An International Journal, 5 (4).
pp. 261-267.
ISSN 1352-2752
doi: https://doi.org/10.1108/13522750210443218
(special issue 'Business intelligence and e-marketing workshop, IBM Warwick 2001')
Palmer, R.
(2007)
The transaction-relational continuum: conceptually elegant but empirically denied.
Journal of Business and Industrial Marketing, 22 (7).
pp. 439-451.
ISSN 0885-8624
doi: https://doi.org/10.1108/08858620710828827
Palmer, R. and Brookes, R.
(2002)
Incremental innovation: a case study analysis.
Journal of Database Marketing & Customer Strategy Management, 10 (1).
pp. 71-83.
ISSN 1741-2447
doi: https://doi.org/10.1057/palgrave.jdm.3240095
Palmer, R. and Lindgreen, A.
(2008)
Products and the life cycle.
In: Kitchen, P. (ed.)
Marketing: metaphors and metamorphosis.
Palgrave-Macmillan, Basingstoke, pp. 183-194.
ISBN 9781403998613
Palmer, R. and Millier, P.
(2004)
Segmentation: identification, intuition, and implementation.
Industrial Marketing Management, 33 (8).
pp. 779-785.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2003.10.007
Palmer, R. and Pels, J.
(2005)
Marketing practice and market orientation: an exploratory international study.
In: Kaynak, E. and Jallat, F. (eds.)
Marketing issues in Western Europe: changes and developments.
Routledge, London.
ISBN 9780789028389
Palmer, R. and Pels, J.
(2005)
Marketing practice and market orientation: an exploratory international study.
Journal of Euromarketing, 14 (1-2).
pp. 59-86.
ISSN 1528-6967
doi: https://doi.org/10.1300/J037v14n01_04
Palmer, R. and Wilson, H.
(2009)
An exploratory case study analysis of contemporary marketing practices.
Journal of Strategic Marketing, 17 (2).
pp. 169-187.
ISSN 1466-4488
doi: https://doi.org/10.1080/09652540902879300
Palmer, R., Croston, D., Garvey, A. and Mead, S.
(2006)
Marketing of beef and lamb in England: the role of EBLEX.
British Food Journal, 108 (10).
pp. 808-823.
ISSN 0007-070X
doi: https://doi.org/10.1108/00070700610702073
Palmer, R., Lindgreen, A. and Vanhamme, J.
(2005)
Relationship marketing: schools of thought and future research directions.
Marketing Intelligence and Planning, 23 (3).
pp. 313-330.
ISSN 0263-4503
doi: https://doi.org/10.1108/02634500510597337
Patterson, N. and Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314
(2023)
Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching.
Philosophy of Coaching: An International Journal, 8 (2).
pp. 17-30.
Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X, Kaartemo, V., Lages, C. R., Borghei Razavi, N. and Männistö, J.
(2021)
Reshaping the contexts of online customer engagement behavior via artificial intelligence: a conceptual framework.
Journal of Business Research, 129.
pp. 902-910.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2020.11.002
Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X, Waite, K. and O'Gorman, K.
(2016)
Social Impact Theory: an examination of how immediacy operates as an influence upon social media interaction in Facebook fan pages.
The Marketing Review, 16 (3).
pp. 299-321.
ISSN 1472-1384
doi: https://doi.org/10.1362/146934716X14636478977791
Perez-Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X, Taheri, B., Farrington, T. and O'Gorman, K.
(2018)
On being attractive, social and visually appealing in social media: the effects of anthropomorphic tourism brands on Facebook fan pages.
Tourism Management, 66.
pp. 339-347.
ISSN 1879-3193
doi: https://doi.org/10.1016/j.tourman.2017.11.013
Perkins, N. and Clark, M.,
(2012)
Multichannel in a complex world.
Report.
Henley Centre for Customer Management
Phillips, C. and Bhatia-Panthaki, S.
(2007)
Enterprise development in Zambia: reflections on the missing middle.
Journal of International Development, 19 (6).
pp. 793-804.
ISSN 1099-1328
doi: https://doi.org/10.1002/jid.1402
Platt, M.
ORCID: https://orcid.org/0000-0003-2137-4370, Ojeka, S.
ORCID: https://orcid.org/0000-0002-1286-0185, Drăgnoiu, A.-E.
ORCID: https://orcid.org/0000-0003-0591-3135, Ibelegbu, O. E.
ORCID: https://orcid.org/0000-0001-9081-2392, Pierangeli, F.
ORCID: https://orcid.org/0000-0003-0199-2163, Sedlmeir, J.
ORCID: https://orcid.org/0000-0003-2631-8749 and Wang, Z.
ORCID: https://orcid.org/0000-0002-8594-3803
(2023)
Energy demand unawareness and the popularity of Bitcoin: evidence from Nigeria.
Oxford Open Energy, 2.
ISSN 2752-5082
doi: https://doi.org/10.1093/ooenergy/oiad012
Proikaki, M., Jones, N., Nagopoulos, N., Chatziantoniou, M., Kalantzi, O.-I., Skouloudis, A. and Evangelinos, K.
(2017)
Incorporating social indicators of sustainability in public policies for environmentally degraded areas: the case of the Asopos River.
In: Korres, G. M., Kourliouros, E. and Michailidis, M. P. (eds.)
Handbook of Research on Policies and Practices for Sustainable Economic Growth and Regional Development.
IGI Global, pp. 297-305.
ISBN 9781522524588
doi: https://doi.org/10.4018/978-1-5225-2458-8.ch025
Pryce, A., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Lloyd, T.
(2011)
Income differentials and corporate performance.
Corporate Governance, 11 (5).
pp. 587-600.
ISSN 1472-0701
doi: https://doi.org/10.1108/14720701111176993
Quinones, C. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2015)
Self-concept clarity and compulsive Internet use: the role of preference for virtual interactions and employment status in British and North-American samples.
Journal of Behavioral Addictions, 4 (4).
pp. 289-298.
ISSN 2062-5871
doi: https://doi.org/10.1556/2006.4.2015.038
Quinones, C. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2015)
Self-concept clarity, social support, and Compulsive Internet Use: a study of the USA and the UAE.
Computers in Human Behavior, 44.
pp. 347-356.
ISSN 0747-5632
doi: https://doi.org/10.1016/j.chb.2014.11.019
Quinones, C., Griffiths, M. D. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2016)
Compulsive Internet Use and workaholism: an exploratory two-wave longitudinal study.
Computers in Human Behavior, 60.
pp. 492-499.
ISSN 0747-5632
doi: https://doi.org/10.1016/j.chb.2016.02.060
Quiñones-García, C. and Korak-Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Compulsive internet use in adults: a study of prevalence and drivers within the current economic climate in the UK.
Computers in Human Behavior, 30.
pp. 171-180.
ISSN 0747-5632
doi: https://doi.org/10.1016/j.chb.2013.08.004
Rega, I. and Inversini, A.
(2016)
eTourism for Development (eT4D): the missing piece in the ICT4D research agenda.
Information Technologies & International Development, 12 (3).
pp. 19-24.
ISSN 1544-7529
Rendall, S., Brooks, C.
ORCID: https://orcid.org/0000-0002-2668-1153 and Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098
(2021)
The impacts of emotions and personality on borrowers’ abilities to manage their debts.
International Review of Financial Analysis, 74.
101703.
ISSN 1057-5219
doi: https://doi.org/10.1016/j.irfa.2021.101703
Riscinto Kozub, K., Anthony O’Neill, M. and Palmer, A. A.
(2014)
Emotional antecedents and outcomes of service recovery.
Journal of Services Marketing, 28 (3).
pp. 233-243.
ISSN 0887-6045
doi: https://doi.org/10.1108/JSM-08-2012-0147
Rivera-Santos, M., Holt, D., Littlewood, D. and Kolk, A.
(2015)
Social entrepreneurship in Sub-Saharan Africa.
Academy of Management Perspectives, 29 (1).
pp. 72-91.
ISSN 1558-9080
doi: https://doi.org/10.5465/amp.2013.0128
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314,
(2021)
The Future of Work in the Customer Experience Environment.
Report.
Henley Centre for Customer Management, UK.
pp15.
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314,
(2020)
Industrial revolution 4.0: the changing technology
landscape and its effect upon customer service
employees.
Report.
Henley Centre for Customer Management, UK.
pp28.
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Dhandayudham, A.
(2014)
Towards an understanding of internet-based problem shopping behaviour: the concept of online shopping addiction and its proposed predictors.
Journal of Behavioral Addictions, 3 (2).
pp. 83-89.
ISSN 2062-5871
doi: https://doi.org/10.1556/JBA.3.2014.003
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Money, K.,
(2012)
Corporate reputation and B2B inter-firm partnerships.
Report.
Henley Centre for Customer Management
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. and Hair, N.
(2008)
Exploring notions of ideal customer experience in online business-to-business environments: a USA / European comparison.
In: International Colloquium in Relationship Marketing Conference, 14-17 September 2008, Swansea UK.
(Unpublished)
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M. and Hair, N.,
(2009)
The key influences upon a positive online customer experience.
Report.
Henley Centre for Customer Management
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N.
(2012)
Online customer experience in e-retailing: an empirical model of antecedents and outcomes.
Journal of Retailing, 88 (2).
pp. 308-322.
ISSN 0022-4359
doi: https://doi.org/10.1016/j.jretai.2012.03.001
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Clark, M., Samouel, P. and Hair, N.,
(2011)
An investigation of online customer experience: understanding the drivers and consequences of a positive online customer experience in the e-retailing context.
Report.
Henley Centre for Customer Management
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Fandel, D., Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A.
(2021)
Sharing is the name of the game: exploring the role of social media communication practices on B2B customer relationships in the life sciences industry.
Industrial Marketing Management, 93.
pp. 52-62.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2020.12.013
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Hair, N. and Clark, M.
(2010)
Online customer experience: a review of the business-to-consumer online purchase context.
International Journal of Management Reviews, 13 (1).
pp. 24-39.
ISSN 1468-2370
doi: https://doi.org/10.1111/j.1468-2370.2010.00280.x
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2009)
Corporate identity and the missing link to corporate reputation.
In: Global brand conference: branding and society, 1-3 Sep 2009, Cambridge, UK.
(Unpublished)
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Spinks, N. and Canhoto, A. I.
(2014)
Management research: applying the principles.
Routledge, London, pp440.
ISBN 9780415628112
Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314, Spinks, N. and Canhoto, A. I.
(2023)
Management research: applying the principles of business research methods. 2nd edition.
Routledge.
ISBN 9781032462967
Rudkowski, J. L.
(2021)
On the Frontlines of Fashion:
Measuring Employee-Consumer Integrated
Retailer Brand Equity.
DBA thesis, Henley Business School, University of Reading.
doi: https://doi.org/10.48683/1926.00104607
Sah, A., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Vogt, J.
ORCID: https://orcid.org/0000-0002-3178-2805
(2021)
Visible sugar:
salient sugar information impacts health perception of fruit juices but only when motivated to be responsible and not when motivated to enjoy.
Appetite, 164.
105262.
ISSN 0195-6663
doi: https://doi.org/10.1016/j.appet.2021.105262
Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310
(2017)
The interactions between messages and stakeholder (dis)identification with messengers: exploring their
moderating impact on the links between perceptions of corporate reputation, organisational (dis)identification, and behavioural outcomes.
PhD thesis, University of Reading.
Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Garnelo-Gomez, I.
ORCID: https://orcid.org/0000-0002-8391-3221 and Shamma, H.
(2024)
"Mind over heart?": exploring the influence of emotional, cognitive and behavioral responses to CSR in challenging times.
Corporate Reputation Review.
ISSN 1479-1889
(In Press)
Sargeant, A.
(2001)
Fundraising on the web: opportunity or hype?
New Directions for Philanthropic Fundraising, 2001 (33).
pp. 39-58.
ISSN 1542-7846
doi: https://doi.org/10.1002/pf.3303
Sargeant, A.
(2001)
Managing donor defection: why should donors stop giving?
New Directions for Philanthropic Fundraising, 2001 (32).
pp. 59-74.
ISSN 1542-7846
doi: https://doi.org/10.1002/pf.3204
Sargeant, A.
(2002)
What turns donors on? What turns them off?
In: Walker, C. and Pharoah, C. (eds.)
A lot of give: trends for charitable giving in the 21st century.
Hodder Arnold, London.
ISBN 9780340804919
Sargeant, A. and Jay, E.
(2003)
The fundraising performance of charity websites: a US/UK comparison.
Interactive Marketing, 4 (4).
pp. 330-342.
ISSN 1746-0174
doi: https://doi.org/10.1057/palgrave.im.4340201
Sargeant, A. and Jay, E.
(2002)
The role of funders in nonprofit merger activity: implications for charity fundraising and marketing practice.
Journal of Marketing Management, 18 (9-10).
pp. 953-970.
ISSN 1472-1376
doi: https://doi.org/10.1362/0267257012930394
Sargeant, A. and Lee, S.
(2004)
Donor trust and relationship commitment in the U.K. charity sector: the impact on behavior.
Nonprofit and Voluntary Sector Quarterly, 33 (2).
pp. 185-202.
ISSN 1552-7395
doi: https://doi.org/10.1177/0899764004263321
Sargeant, A. and Lee, S.
(2002)
Improving public trust in the voluntary sector: an empirical analysis.
International Journal of Nonprofit and Voluntary Sector Marketing, 7 (1).
pp. 68-83.
ISSN 1479-103X
doi: https://doi.org/10.1002/nvsm.168
Sargeant, A. and Lee, S.
(2002)
Individual and contextual antecedents of donor trust in the voluntary sector.
Journal of Marketing Management, 18 (7-8).
pp. 779-802.
ISSN 1472-1376
doi: https://doi.org/10.1362/0267257022780679
Sargeant, A. and Lee, S.
(2003)
Towards a model of donor trust: implications for HE fundraising practice in the UK.
The CASE International Journal of Educational Advancement, 3 (3).
pp. 213-225.
ISSN 1467-3657
Sargeant, A. and Lee, S.
(2004)
Trust and relationship commitment in the United Kingdom voluntary sector: determinants of donor behavior.
Psychology & Marketing, 21 (8).
pp. 613-635.
ISSN 1520-6793
doi: https://doi.org/10.1002/mar.20021
Sargeant, A., Foreman, S. and Liao, M.
(2002)
Operationalizing the marketing concept in the nonprofit sector.
Journal of Nonprofit & Public Sector Marketing, 10 (2).
pp. 41-65.
ISSN 1540-6997
doi: https://doi.org/10.1300/J054v10n02_03
Sargeant, A., Lee, S. and Jay, E.
(2006)
Benchmarking charity performance: returns from direct marketing in fundraising.
Journal of Nonprofit & Public Sector Marketing, 16 (1-2).
pp. 77-94.
ISSN 1540-6997
doi: https://doi.org/10.1300/J054v16n01_05
Schepers, S.
(2017)
Innovation ecosystem development: a necessary instrument to escape the mid-income trap.
In: Schepers, S. and Sener, S. (eds.)
Innovation, governance and entrepreneurship: how do they evolve in middle income countries?: New concepts, trends and challenges.
Palgrave Macmillan, pp. 11-34.
ISBN 9783319559254
doi: https://doi.org/10.1007/978-3-319-55926-1
Schepers, S.
(2017)
The risk averse society, a risk for innovation?
In: Lohrmann, C. and Osburg, T. (eds.)
Sustainability in a Digital World: New Opportunities Through New Technologies.
Springer International Publishing, pp. 21-36.
ISBN 9783319546025
Schepers, S. and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767, eds.
(2014)
Rethinking the future of Europe: a challenge of governance.
Palgrave Macmillan.
ISBN 9781137024008
Schepers, S. and Sener, S., eds.
(2017)
Innovation, governance and entrepreneurship: how do they evolve in middle income countries?: New concepts, trends and challenges.
Palgrave Macmillan, pp212.
ISBN 9783319559254
doi: https://doi.org/10.1007/978-3-319-55926-1
Schopohl, L.
ORCID: https://orcid.org/0000-0002-2150-3593, Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Akrivou, K.
ORCID: https://orcid.org/0000-0003-2212-6280,
(2023)
Henley Business School report to the United Nations' Principles for Responsible Management Education 2021/22 and 2022/23.
Report.
Henley Business School
Shaban, A., Saraeva, A.
ORCID: https://orcid.org/0000-0003-2223-4310, Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314 and Clark, M.
(2024)
The invisible hand of touch: testing a tactile sensation-choice satisfaction model in online shopping.
Journal of Sensory Studies, 39 (1).
e12897.
ISSN 1745-459X
doi: https://doi.org/10.1111/joss.12897
Shapiro, M., Clark, M. and Hair, N.,
(2012)
Exploring online community participation.
Report.
Henley Centre for Customer Management
Sharma, M.
ORCID: https://orcid.org/0000-0003-4789-0015, Banerjee, S. and Paul, J.
ORCID: https://orcid.org/0000-0001-5062-8371
(2022)
Role of social media on mobile banking adoption among consumers.
Technological Forecasting and Social Change, 180.
121720.
ISSN 0040-1625
doi: https://doi.org/10.1016/j.techfore.2022.121720
Shead, P.
(2023)
Antecedents of customer loyalty in the manufacturing industry.
DBA thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00112342
Sheard, A. G., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2013)
Destructive behaviours and leadership: the source of the shift from a functional to dysfunctional workplace?
International Journal of Social Science Studies, 1 (1).
pp. 73-89.
ISSN 2324-8033
doi: https://doi.org/10.11114/ijsss.v1i1.31
Sheard, A. G., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767
(2011)
Leadership entrapment: the other side of discretion.
Journal of Problems and Perspectives in Management, 9 (2).
pp. 89-100.
ISSN 1810-5467
Sheard, G., Kakabadse, A. P.
ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2011)
Organisational politics: reconciling leadership's rational-emotional paradox.
Leadership & Organization Development Journal, 32 (1).
pp. 78-97.
ISSN 0143-7739
doi: https://doi.org/10.1108/01437731111099292
Sheard, G., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2013)
Visceral behaviours and leadership: a dark side of boardroom life?
Journal of Management Development, 32 (1).
pp. 18-35.
ISSN 0262-1711
doi: https://doi.org/10.1108/02621711311286900
Siamagka, N.-T.,
(2012)
The use of social media in a B2B context.
Report.
Henley Centre for Customer Management
Simkin, L.,
(2013)
To boardrooms and sustainability: the changing nature of segmentation.
Report.
Henley Centre for Customer Management
Simkin, L.
(2008)
Achieving market segmentation from B2B sectorisation.
Journal of Industrial & Business Marketing, 23 (7).
pp. 464-474.
ISSN 0885-8624
doi: https://doi.org/10.1108/08858620810901220
Simnett, J., Morais, F.
ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767
(2021)
Board Committees: Purpose, Tasks and Value.
In: Valeur, C. and Fargeot, C. (eds.)
Effective Directors: The Right Questions to Ask (QTA).
Routledge, London.
ISBN 9781003201182
Sirakaya-Turk, E., Ekinci, Y. and Martin, D.
(2015)
The efficacy of shopping value in predicting destination loyalty.
Journal of Business Research, 68 (9).
pp. 1878-1885.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2015.01.016
Sit, J. K., Hoang, A. and Inversini, A.
(2018)
Showrooming and retail opportunities: a qualitative investigation via consumer-experience lens.
Journal of Retailing and Consumer Services, 40.
pp. 163-174.
ISSN 0969-6989
doi: https://doi.org/10.1016/j.jretconser.2017.10.004
Skouloudis, A., Halkos, G., Malesios, V. and Evangelinos, K.
(2016)
Investigating barriers to SMEs’ resilience to extreme weather events.
In: ENVECON Conference, Greece.
Skouloudis, A., Jones, N., Roumeliotis, S., Issac, D., Greig, A. and Evangelinos, K.
(2017)
Industrial pollution, spatial stigma and economic decline: the case of Asopos river basin through the lens of local small business owners.
Journal of Environmental Planning and Management, 60 (9).
pp. 1575-1600.
ISSN 0964-0568
doi: https://doi.org/10.1080/09640568.2016.1243519
Smith, B., Wilson, H. and Clark, M.,
(2005)
From data to dividends: what makes some firms better than others at turning information into value?
Report.
Henley Centre for Customer Management
Smith, B., Wilson, H. and Clark, M.
(2006)
Creating and using customer insight: 12 rules of best practice.
Journal of Medical Marketing, 6 (2).
pp. 135-139.
ISSN 1745-7912
doi: https://doi.org/10.1057/palgrave.jmm.5050013
Stancu, A., Grigore, G. and McQueen, D.
(2017)
Corporate responsibility and digital communities: an introduction.
In: Grigore, G., Stancu, A. and McQueen, D. (eds.)
Corporate Responsibility and Digital Communities: An International Perspective towards Sustainability.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, Switzerland, pp. 1-7.
ISBN 9783319634791
doi: https://doi.org/10.1007/978-3-319-63480-7_1
Stangl, B., Inversini, A. and Schegg, R.
(2016)
Hotels’ dependency on online intermediaries and their chosen distribution channel portfolios: three country insights.
International Journal of Hospitality Management, 52.
pp. 87-96.
ISSN 0278-4319
doi: https://doi.org/10.1016/j.ijhm.2015.09.015
Stride, H.
(2006)
An investigation into the values dimensions of branding: implications for the charity sector.
International Journal of Nonprofit and Voluntary Sector Marketing, 11 (2).
pp. 115-124.
ISSN 1479-103X
doi: https://doi.org/10.1002/nvsm.44
Stride, H. and Higgs, M.
(2014)
An investigation into the relationship between values and commitment: a study of staff in the UK charity sector.
Nonprofit and Voluntary Sector Quarterly, 43 (3).
pp. 455-479.
ISSN 1552-7395
doi: https://doi.org/10.1177/0899764012472066
Stride, H. and Lee, S.
(2007)
No Logo? No way. Branding in the non-profit sector.
Journal of Marketing Management, 23 (1-2).
pp. 107-122.
ISSN 1472-1376
doi: https://doi.org/10.1362/026725707X178585
Stride, H. J.
(2016)
Not-for-profit branding.
In: Francesca, D.'O. R., Singh, J. and Blankson, C. (eds.)
The Routledge Companion to Contemporary Brand Management.
Routledge, UK, pp. 294-308.
ISBN 9781315796789
Takhar, A., Bebek, G.
ORCID: https://orcid.org/0000-0002-3597-381X and Jamal, A.
(2023)
Activists of themselves: liminality of Instagram and its role in the ethnic identity construction processes of third generation British Sikhs to their imagined identities.
International Journal of Information Management, 70.
102467.
ISSN 0268-4012
doi: https://doi.org/10.1016/j.ijinfomgt.2021.102467
Takhar, A., Bebek, G.
ORCID: https://orcid.org/0000-0002-3597-381X and Zhong, Y.
(2024)
Gazing at our heritage: Chinese tourists’ consumption of Mount Lushan heritage space.
In: Association of Consumer Research Conference, 26-29 Oct 2023, Seattle, USA.
Tang, Y. and Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314
(2014)
Developing international business managers through international study visits to China.
Journal of Teaching in International Business, 25 (2).
pp. 119-133.
ISSN 0897-5930
doi: https://doi.org/10.1080/08975930.2014.897917
Theodorakopoulos, N., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and McGowan, C.
(2014)
What matters in business incubation? A literature review and a suggestion for situated theorising.
Journal of Small Business and Enterprise Development,, 21 (4).
pp. 602-622.
ISSN 1462-6004
doi: https://doi.org/10.1108/JSBED-09-2014-0152
Theodorakopoulos, N., McGowan, C., Bennett, D., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279 and Figueira, C.
(2014)
Diversifying into technical clothing manufacture as entrepreneurial learning: a situated learning theory perspective.
Journal of Manufacturing Technology Management, 25 (5).
pp. 676-693.
ISSN 1741-038X
doi: https://doi.org/10.1108/JMTM-09-2013-0122
Theodorakopoulos, N., Ram, M. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2014)
Procedural justice in procurement management and inclusive interorganizational relations: an institutional perspective.
British Journal of Management, 26 (2).
pp. 237-254.
ISSN 1045-3172
doi: https://doi.org/10.1111/1467-8551.12071
Theofilou, A., Grigore, G. and Stancu, A., eds.
(2016)
Corporate social responsibility in the post-financial crisis era : CSR conceptualisations and international practices in times of uncertainty.
Palgrave Studies in Governance, Leadership and Responsibility.
Palgrave Macmillan, Cham, pp292.
ISBN 9783319400952
doi: https://doi.org/10.1007/978-3-319-40096-9
Truong, H.‐B. (I.), Jesudoss, S. P.
ORCID: https://orcid.org/0000-0002-1286-0011 and Molesworth, M.
(2022)
Consumer mischief as playful resistance to marketing in Twitter hashtag hijacking.
Journal of Consumer Behaviour, 21 (4).
pp. 828-841.
ISSN 1479-1838
doi: https://doi.org/10.1002/cb.2040
Van Zyl, I., Inversini, A. and Rega, I.
(2015)
The representation of voluntourism in search engines: the case of South Africa.
Development Southern Africa, 32 (3).
pp. 333-349.
ISSN 1470-3637
doi: https://doi.org/10.1080/0376835X.2015.1010714
Varman, R. and Belk, R. W.
(2009)
Nationalism and ideology in an anticonsumption movement.
Journal of Consumer Research, 36 (4).
pp. 686-700.
ISSN 1474-6085
doi: https://doi.org/10.1086/600486
Varman, R. and Costa, J. A.
(2009)
Competitive and cooperative behavior in embedded markets: developing an institutional perspective on bazaars.
Journal of Retailing, 85 (4).
pp. 453-467.
ISSN 0022-4359
doi: https://doi.org/10.1016/j.jretai.2009.04.006
Varman, R. and Saha, B.
(2009)
Disciplining the discipline: understanding postcolonial epistemic ideology in marketing.
Journal of Marketing Management, 25 (7-8).
pp. 811-824.
ISSN 1472-1376
doi: https://doi.org/10.1362/026725709X471640
Veloutsou, C. and Christodoulides, G.
(2010)
Brand equity: does personality congruency matter?
In: Christ, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (eds.)
Contemporary Issues in Brand Research.
ATINER, Athens, pp. 271-282.
ISBN 9789606672682
Vichiengior, T., Ackermann, C.-L. and Palmer, A.
(2023)
Consumer anticipation as a performative experience.
European Journal of Marketing, 57 (11).
pp. 3005-3039.
ISSN 0309-0566
doi: https://doi.org/10.1108/EJM-09-2021-0729
Vichiengior, T., Ackermann, C.-L. and Palmer, A.
(2019)
Consumer anticipation: antecedents, processes and outcomes.
Journal of Marketing Management, 35 (1-2).
pp. 130-159.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2019.1574435
Vichiengior, T., Ackermann, C.-L. and Palmer, A.
(2024)
When waiting makes sense: how consumer anticipation affects later evaluations.
International Journal of Research in Marketing.
ISSN 1873-8001
doi: https://doi.org/10.1016/j.ijresmar.2024.06.001
Vosrter, L., Kipnis, E., Bebek, G.
ORCID: https://orcid.org/0000-0002-3597-381X and Demangeot, C.
(2020)
Brokering intercultural relations in the rainbow nation: introducing intercultural marketing.
Journal of Macromarketing, 40 (1).
pp. 51-72.
ISSN 1552-6534
doi: https://doi.org/10.1177/0276146719875189
Waite, K. and Perez Vega, R.
ORCID: https://orcid.org/0000-0003-1619-317X
(2018)
Essentials of digital marketing.
Goodfellow Publishers, Woodeaton, pp244.
ISBN 97819111396000
Wang, J., Lee-Davies, L., Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279 and Xie, Z.
(2011)
Leader characteristics and styles in the SMEs of the People's Republic of China during the global financial crisis.
Strategic Change, 20 (1-2).
pp. 17-30.
ISSN 1099-1697
doi: https://doi.org/10.1002/jsc.882
Watkins, R. D., Denegri-Knott, J. and Molesworth, M.
(2016)
The relationship between ownership and possession: observations from the context of digital virtual goods.
Journal of Marketing Management, 32 (1-2).
pp. 44-70.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2015.1089308
West, B., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098 and Money, K.
(2015)
Building employee relationships through corporate social responsibility: the moderating role of social cynicism and reward for application.
Group & Organization Management, 40 (3).
pp. 295-322.
ISSN 1059-6011
doi: https://doi.org/10.1177/1059601114560062
West, B., Hillenbrand, C.
ORCID: https://orcid.org/0000-0002-2929-5098, Money, K., Ghobadian, A. and Ireland, R. D.
(2016)
Exploring the impact of social axioms on firm reputation: a stakeholder perspective.
British Journal of Management, 27 (2).
pp. 249-270.
ISSN 1467-8551
doi: https://doi.org/10.1111/1467-8551.12153
Wilkinson, F. and Rose, S.
ORCID: https://orcid.org/0000-0002-1212-8314
(2022)
An exploration of the relationship between self-confidence and female leadership: the role of workplace coaching in supporting gender equality.
Philosophy of Coaching, 7 (1).
pp. 50-64.
doi: https://doi.org/10.22316/poc/07.1.04
Williams, N. L., Inversini, A., Buhalis, D. and Ferdinand, N.
(2015)
Community crosstalk: an exploratory analysis of destination and festival eWOM on Twitter.
Journal of Marketing Management, 31 (9-10).
pp. 1113-1140.
ISSN 1472-1376
doi: https://doi.org/10.1080/0267257X.2015.1035308
Williams, N. L., Inversini, A., Ferdinand, N. and Buhalis, D.
(2017)
Destination eWOM: a macro and meso network approach?
Annals of Tourism Research, 64.
pp. 87-101.
ISSN 01607383
doi: https://doi.org/10.1016/j.annals.2017.02.007
Wilson, H. and Clark, M.,
(2007)
Manging the multichannel customer experience.
Report.
Henley Centre for Customer Management
Wilson, H., Clark, M. and Smith, B.
(2007)
Justifying CRM projects in a business-to-business context: the potential of the Benefits Dependency Network.
Industrial Marketing Management, 36 (6).
pp. 770-783.
ISSN 0019-8501
doi: https://doi.org/10.1016/j.indmarman.2005.09.008
Wongworawit, R., Clark, M. and Lyman, M.
(2008)
A conceptual framework of frontline employees management in outsourced customer service operations.
In: AMA's SERVSIG, 5-7 June, Liverpool.
(Unpublished)
Xu-Priour, D. L., Cliquet, G. and Palmer, A.
(2017)
The influence of buyers’ time orientation on online shopping behavior: a typology.
International Journal of Electronic Commerce, 21 (3).
pp. 299-333.
ISSN 1086-4415
doi: https://doi.org/10.1080/10864415.2016.1319206
Yang, I., Horak, S. and Kakabadse, N. K.
ORCID: https://orcid.org/0000-0002-9517-8279
(2021)
An integrative ethical approach to leader favoritism.
Business Ethics: A European Review, 30 (1).
pp. 90-101.
ISSN 1467-8608
doi: https://doi.org/10.1111/beer.12309
Yang, J.
ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2010)
Global financial crisis: implications for Chinese corporate governance.
In: British Academy of Management Conference, 14 - 16 September 2010, University of Sheffield.
Yang, J.
ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2011)
The post-financial crisis challenges for corporate governance and banking reform in China.
In: British Academy of Management (BAM) Conference, 13-15 September 2011, Aston University, Birmingham.
Yang, J. H.
ORCID: https://orcid.org/0000-0002-2394-3058 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2013)
How Chinese styled executive remuneration works: evidence from Chinese red-chips.
In: Kakabadse, A.
ORCID: https://orcid.org/0000-0002-0031-7767 and Van den Berghe, L. (eds.)
How to Make Boards Work: An International Overview,.
Palgrave-Macmillan, Basingstoke, pp. 75-94.
ISBN 9781137275691
Yenicioglu, B.,
(2012)
Social spending: investing in social media
marketing (SMM).
Report.
Henley Centre for Customer Management
Zhang, H., Millan, E.
ORCID: https://orcid.org/0000-0002-2421-2855, Money, K. and Guo, P.
(2024)
E-commerce development, poverty reduction and income growth in rural China.
Journal of Strategy and Management.
ISSN 1755-425X
doi: https://doi.org/10.1108/JSMA-06-2023-0148
Zhang, P.
ORCID: https://orcid.org/0000-0002-2136-4984 and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2022)
A conceptual approach to exploring board effect on CSR responsiveness.
Journal of Corporate Governance, Insurance, and Risk Management, 9 (2).
pp. 302-315.
ISSN 2757-0983
doi: https://doi.org/10.56578/jcgirm090201
Zhang, P., Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279, Van Deusen, C. and Fadil, P.
(2022)
Resilience in the Covid-19 pandemic: a study of board diversity through a crisis management plan.
Quarterly Review of Business Disciplines, 9 (3).
ISSN 2329-5163
Zhang, P., Kanadli, S. B. and Kakabadse, N.
ORCID: https://orcid.org/0000-0002-9517-8279
(2021)
How board gender and knowledge-based diversity influence firm process innovation.
Journal of International Business Disciplines, 16 (2).
pp. 38-57.
ISSN 1934-1822
Zulfa, N.
(2019)
You are to whom you speak: the moderating role of an associative vs dissociative audience group and service symbolism.
PhD thesis, University of Reading.
doi: https://doi.org/10.48683/1926.00085844
de Chernatony, L. and Christodoulides, G.
(2004)
Taking the brand promise online: challenges and opportunities.
Interactive Marketing, 5 (3).
pp. 238-251.
ISSN 1746-0174
doi: https://doi.org/10.1057/palgrave.im.4340241
de Chernatony, L., Christodoulides, G., Roper, S. and Abimbola , T.
(2008)
Guest editorial.
European Journal of Marketing, 42 (5/6).
pp. 533-536.
ISSN 0309-0566
de Chernatony, L., Harris, F. J. and Christodoulides, G.
(2004)
Developing a brand performance measure for financial services brands.
The Service Industries Journal, 24 (2).
pp. 15-33.
ISSN 1743-9507
doi: https://doi.org/10.1080/02642060412331301232
de Chernatony, L., Veloutsou, C., Christodoulides, G. and Cottam, S.
(2009)
Introduction: special issue on advances in brand management.
Journal of Business Research, 62 (3).
pp. 289-290.
ISSN 0148-2963
de Moerloose, C., Antioco, M., Lindgreen, A. and Palmer, R.
(2005)
Information kiosks: the case of the Belgian retail sector.
International Journal of Retail & Distribution Management, 33 (6).
pp. 472-490.
ISSN 0959-0552
doi: https://doi.org/10.1108/09590550510603651
Çifci, S., Ekinci, Y., Whyatt, G., Japutra, A., Molinillo, S. and Siala, H.
(2016)
A cross valıdatıon of consumer-based brand equıty (cbbe): drıvıng customer equıty ın retaıl brands.
Journal of Business Research, 69 (9).
pp. 3740-3747.
ISSN 0148-2963
doi: https://doi.org/10.1016/j.jbusres.2015.12.066
This list was generated on Fri Aug 16 20:43:06 2024 UTC.