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Akrivou, K. ORCID: https://orcid.org/0000-0003-2212-6280, Woodrow, C. and Schopohl, L. ORCID: https://orcid.org/0000-0002-2150-3593, (2021) Henley Business School report to the United Nations Principles for Responsible Management Education 2019/20 and 2020/21. Report. Henley Business School (PRME)

Akter, S., Fosso Wamba, S., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Hani, U. (2021) How to build an AI climate-driven service analytics capability for innovation and performance in industrial markets? Industrial Marketing Management, 97. pp. 258-273. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2021.07.014

Alawadi, A., Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 and Khan, N. ORCID: https://orcid.org/0000-0001-6911-9737 (2021) Impact of board diversity on CSR practices. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer. ISBN 9783319235141 doi: https://doi.org/10.1007/978-3-319-23514-1_1274-1

Azhgaliyeva, D. and Kalyuzhnova, Y. ORCID: https://orcid.org/0000-0002-5781-8837, eds. (2021) Unlocking Transport Connectivity in the Trans-Caspian Corridor. Asian Development Bank. ISBN 9784899742432

Balta, M., Valsecchi, R., Papadopoulos, T. and Bourne, D. J. ORCID: https://orcid.org/0000-0002-9008-1769 (2021) Digitalization and co-creation of healthcare value: a case study in occupational health. Technological Forecasting and Social Change, 168. 120785. ISSN 00401625 doi: https://doi.org/10.1016/j.techfore.2021.120785

Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) Service robots in online reviews: an empirical study of online robotic discourse. Annals of Tourism Research, 87. 103036. ISSN 0160-7383 doi: https://doi.org/10.1016/j.annals.2020.103036

Bozer, G. and Jones, R. J. ORCID: https://orcid.org/0000-0001-7329-0502 (2021) Introduction to the special issue on advances in the psychology of workplace coaching. Applied Psychology, 70 (2). pp. 411-419. ISSN 1464-0597 doi: https://doi.org/10.1111/apps.12305

Carden, J., Jones, R. J. ORCID: https://orcid.org/0000-0001-7329-0502 and Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510 (2021) An exploration of the role of coach training in developing self-awareness: a mixed methods study. Current Psychology, 26 (2). pp. 343-363. ISSN 1936-4733 doi: https://doi.org/10.1007/s12144-021-01929-8

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Crowley-Vigneau, A., Istomin, I. A., Baykov, A. A. and Kalyuzhnova, Y. ORCID: https://orcid.org/0000-0002-5781-8837 (2021) Transnational policy networks and change through internationalization (The Record of Project 5-100). Polis. Political Studies (5). pp. 8-24. ISSN 1026-9487 doi: https://doi.org/10.17976/jpps/2021.05.02

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Elia, S., Giuffrida, M., Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Bresciani, S. (2021) Resources and digital export: an RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce. Journal of Business Research, 132. pp. 158-169. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.04.010

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Filieri, R. and Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) The role of cultural values in consumers’ evaluation of online review helpfulness: a big data approach. International Marketing Review, 38 (6). pp. 1267-1288. ISSN 0265-1335 doi: https://doi.org/10.1108/IMR-07-2020-0172

Goyal, R., Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2021) Cybersecurity: critical consideration for boards of growth firms. In: Poff, D. C. (ed.) Encyclopedia of Business and Professional Ethics. Springer, Cham. ISBN 9783319235141 doi: https://doi.org/10.1007/978-3-319-23514-1_1276-1

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Houldsworth, E., Marra, M., Brewster, C. ORCID: https://orcid.org/0000-0001-5314-1518, Brookes, M. and Wood, G. (2021) Performance appraisal and MNEs: the impact of different capitalist archetypes. International Business Review, 30 (5). 101826. ISSN 0969-5931 doi: https://doi.org/10.1016/j.ibusrev.2021.101826

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Kanadli, S. B. and Kakabadse, N. ORCID: https://orcid.org/0000-0002-9517-8279 (2021) Female chair: moving away from shareholder primacy. In: Poff, D. C. and Michalos, A. C. (eds.) Encyclopedia of Business and Professional Ethics. Springer, Charm. doi: https://doi.org/10.1007/978-3-319-23514-1_1277-1

Kets de Vries, M. F. R. and Rook, C. ORCID: https://orcid.org/0000-0002-1646-1245 (2021) Executive group coaching: interventions not for the faint of heart. Organisational and Social Dynamics, 21 (1). pp. 134-151. ISSN 2044-3765 doi: https://doi.org/10.33212/osd.v21n1.2021.134

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Kim, J. M., Lee, E. and Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 (2021) The influence of launching mobile channels on online customer reviews. Journal of Business Research, 137. pp. 366-378. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2021.08.048

Korzynski, P., Rook, C. ORCID: https://orcid.org/0000-0002-1646-1245, Florent-Treacy, E. and Kets de Vries, M. (2021) The impact of self-esteem, conscientiousness and pseudo-personality on technostress. Internet Research, 31 (1). ISSN 1066-2243 doi: https://doi.org/10.1108/INTR-03-2020-0141

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Leach, S. (2021) Behavioural coaching: the grow model. In: Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510 (ed.) The Coaches Handbook: The complete practitioner guide for professional coaches. Routledge, London, pp. 176-186. ISBN 9780367546199

Leach, S. (2021) Big bright colourful imagination. In: Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510, Day, C., Flower, J., Grieve, M. and Jovanovic Moon, J. (eds.) WeCoach! The complete handbook of tools, techniques, experiments and frameworks for personal and team development. Libri Publishing, pp. 22-23. ISBN 9781911450757

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Leach, S. and Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510 (2021) Tools and techniques in coaching. In: Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510 (ed.) The Coaches Handbook; The complete practitioner guide for professional coaches. Routledge, London, pp. 125-131. ISBN 9780367539207

Lin, Y., Chen, A. ORCID: https://orcid.org/0000-0003-4796-2170, Yin, Y., Li, Q., Zhu, Q. and Luo, J. (2021) A framework for sustainable management of the platform service supply chain: an empirical study of the logistics sector in China. International Journal of Production Economics, 235. 108112. ISSN 0925-5273 doi: https://doi.org/10.1016/j.ijpe.2021.108112

Malik, A., Budhwar, P., Patel, C. and Laker, B. ORCID: https://orcid.org/0000-0003-0850-9744 (2021) Holistic indigenous and atomistic modernity: analysing performance management in two Indian emerging market MNCs. Human Resource Management, 60 (5). pp. 803-823. ISSN 1099-050X doi: https://doi.org/10.1002/hrm.22057

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Are environmental-related online reviews more helpful? A big data analytics approach. International Journal of Contemporary Hospitality Management, 33 (6). pp. 2065-2090. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0548

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Customers’ evaluation of mechanical artificial intelligence in hospitality services: a study using online reviews analytics. International Journal of Contemporary Hospitality Management, 33 (11). pp. 3956-3976. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2020-0622

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Borghi, M. ORCID: https://orcid.org/0000-0002-4150-1595 (2021) Environmental discourse in hotel online reviews: a big data analysis. Journal of Sustainable Tourism, 29 (5). pp. 829-848. ISSN 1747-7646 doi: https://doi.org/10.1080/09669582.2020.1858303

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Matarazzo, M. (2021) Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data. Journal of Management and Governance, 25 (4). pp. 1057-1078. ISSN 1385-3457 doi: https://doi.org/10.1007/s10997-020-09531-z

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Bresciani, S. and Dagnino, G. B. (2021) The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics. International Journal of Contemporary Hospitality Management, 33 (9). ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-09-2020-1102

Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576, Ek Styven, M. and Nataraajan, R. (2021) Social comparison orientation and frequency: a study on international travel bloggers. Journal of Business Research, 123. pp. 232-240. ISSN 0148-2963 doi: https://doi.org/10.1016/j.jbusres.2020.09.070

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576 and Nambisan, S. (2021) Innovation analytics and digital innovation experimentation: the rise of research-driven online review platforms. Technological Forecasting and Social Change, 172. 121009. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2021.121009

Mariani, M. M. ORCID: https://orcid.org/0000-0002-7916-2576, Ek Styven, M. and Teulon, F. (2021) Explaining the intention to use digital personal data stores: an empirical study. Technological Forecasting and Social Change, 166. 120657. ISSN 0040-1625 doi: https://doi.org/10.1016/j.techfore.2021.120657

Oron Semper, J. V., Scalzo, G. and Akrivou, K. ORCID: https://orcid.org/0000-0003-2212-6280 (2021) Anthropological foundations for innovation in organizations. American Journal of Management, 21 (2). pp. 157-166. ISSN 2165-7998 doi: https://doi.org/10.33423/ajm.v21i2.4233

Passmore, J. ORCID: https://orcid.org/0000-0003-0832-7510 and Evans-Krimme, R. (2021) The future of coaching: a conceptual framework for the coaching sector from personal craft to scientific process and the implications for practice and research. Frontiers in Psychology, 12. p. 715228. ISSN 1664-1078 doi: https://doi.org/10.3389/fpsyg.2021.715228

Prayag, G., Chowdhury, M., Prajogo, D., Mariani, M. ORCID: https://orcid.org/0000-0002-7916-2576 and Guizzardi, A. (2021) Residents’ perceptions of environmental certification, environmental impacts and support for the World Expo 2015: the moderating effect of place attachment. International Journal of Contemporary Hospitality Management, 34 (3). pp. 1204-1224. ISSN 0959-6119 doi: https://doi.org/10.1108/IJCHM-06-2021-0824

Rendall, S., Brooks, C. ORCID: https://orcid.org/0000-0002-2668-1153 and Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 (2021) The impacts of emotions and personality on borrowers’ abilities to manage their debts. International Review of Financial Analysis, 74. 101703. ISSN 1057-5219 doi: https://doi.org/10.1016/j.irfa.2021.101703

Rose, S. ORCID: https://orcid.org/0000-0002-1212-8314, Fandel, D., Saraeva, A. ORCID: https://orcid.org/0000-0003-2223-4310 and Dibley, A. (2021) Sharing is the name of the game: exploring the role of social media communication practices on B2B customer relationships in the life sciences industry. Industrial Marketing Management, 93. pp. 52-62. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2020.12.013

Sah, A., Hillenbrand, C. ORCID: https://orcid.org/0000-0002-2929-5098 and Vogt, J. ORCID: https://orcid.org/0000-0002-3178-2805 (2021) Visible sugar: salient sugar information impacts health perception of fruit juices but only when motivated to be responsible and not when motivated to enjoy. Appetite, 164. 105262. ISSN 0195-6663 doi: https://doi.org/10.1016/j.appet.2021.105262

Scalzo, G., Pinto-Garay, J. and Akrivou, K. ORCID: https://orcid.org/0000-0003-2212-6280 (2021) CSR and virtue ethics: the common good of firms, markets, and civil society. In: Maak, T., Pless, N. M., Orlitzky, M. and Sandhu, S. (eds.) The Routledge Companion to Corporate Social Responsibility. Routledge, New York. ISBN 9780367713096

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Simnett, J., Morais, F. ORCID: https://orcid.org/0000-0003-1297-6556 and Kakabadse, A. ORCID: https://orcid.org/0000-0002-0031-7767 (2021) Board Committees: Purpose, Tasks and Value. In: Valeur, C. and Fargeot, C. (eds.) Effective Directors: The Right Questions to Ask (QTA). Routledge, London. ISBN 9781003201182

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